Liberty Mutual
Liberty Mutual Insurance is a global property and casualty insurance organization headquartered in Boston, Massachusetts. The company provides personal auto, homeowners, renters, condo, motorcycle, pet, umbrella, and other insurance products, along with small-business insurance, commercial insurance, specialty coverage, surety, reinsurance, risk-management services, and institutional investment management.
Liberty Mutual was founded in 1912 and has grown into one of the world’s largest property and casualty insurers. Current company information ranks Liberty Mutual as the ninth-largest global property and casualty insurer based on 2025 gross written premium and number 95 on the Fortune 100 based on 2025 revenue.
The organization remains a mutual insurer rather than a conventional publicly traded stock company. Current corporate information reports more than 40,000 employees in 27 countries and economies and annual consolidated revenue exceeding $50 billion. Timothy M. Sweeney currently serves as Chairman, President and Chief Executive Officer.
617-357-9500
This is the official corporate-headquarters number currently published by Liberty Mutual.
1-800-290-8206
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday: 8:00 AM to 8:00 PM ET
Sunday: 11:00 AM to 5:00 PM ET.
Liberty Mutual Insurance
175 Berkeley Street
Boston, MA 02116
United States
Liberty Mutual Insurance
175 Berkeley Street
Boston, MA 02116
United States
The company’s current Contact Us page identifies this as Liberty Mutual’s corporate headquarters.
Complaints: PSTwebform2020@libertymutual.com
Fraud: abuse@libertymutual.com
Media Relations: mediarelations@libertymutual.com.
Property and Casualty Insurance, Personal Insurance, Commercial Insurance, Specialty Insurance, Reinsurance, Surety, Risk Management and Investment Management
1912.
Timothy M. Sweeney
Sweeney became President and CEO in January 2023 and Chairman in April 2025.
Julie Haase
Current management information identifies her as Executive Vice President and Chief Financial Officer.
40,000+ employees worldwide.
27 countries and economies.
More than $50 billion.
Liberty Mutual reported:
$6.8 billion in net income for 2025.
No. 95 on the Fortune 100
based on 2025 revenue.
Liberty Mutual does not publish public walk-in hours for its Boston headquarters.
Customer Service hours are listed separately above.
https://www.libertymutual.com/
https://www.libertymutualgroup.com/
https://www.libertymutualgroup.com/about-lm/investor-relations/overview
Liberty Mutual is not a conventional publicly traded company but publishes investor information because its insurance and financing entities issue debt and other securities.
https://jobs.libertymutualgroup.com/
Liberty Mutual hires across actuarial, claims, customer service, digital and technology, finance, HR, sales, investments, legal, marketing, product management, risk control, underwriting, nursing, analytics, and strategy.
Liberty Mutual offers personal, small-business, commercial, specialty, reinsurance, and investment services through multiple operating businesses.
Liberty Mutual provides car insurance with liability, collision, comprehensive, uninsured and underinsured motorist, medical-payment, and other optional coverages.
Policies and discounts vary by state and driver profile.
Homeowners insurance can cover the dwelling, personal property, liability, temporary living expenses, and other qualifying losses.
Customers can customize deductibles and coverage options according to property value and risk needs.
Renters coverage helps protect personal belongings and provides liability protection for tenants.
Policies can also include additional living expenses after qualifying covered losses.
Liberty Mutual offers insurance for condominium owners.
Coverage can include personal property, interior improvements, liability, and portions of the unit not covered by the condominium association’s master policy.
Motorcycle policies can include liability, collision, comprehensive, accessory, and other coverage options.
Availability and coverage details vary by state.
Liberty Mutual offers pet insurance products for qualifying dogs and cats.
Coverage may help with veterinary expenses according to the selected plan, exclusions, deductibles, and reimbursement terms.
Umbrella insurance provides additional liability protection above underlying home and auto policy limits.
It can help protect against major bodily-injury, property-damage, landlord-liability, libel, slander, and other covered liability claims.
Liberty Mutual provides access to life-insurance solutions through supported insurance arrangements and distribution channels.
Available policy types, providers, and eligibility can vary.
Liberty Mutual provides insurance for qualifying small businesses through its U.S. Retail Markets operations.
Coverage can address property, liability, vehicles, workers’ compensation, and other small-business risks.
Liberty Mutual offers property coverage for mid-size and large businesses.
Products can help protect buildings, equipment, inventory, and other commercial assets against qualifying risks.
Commercial casualty products address liability exposures faced by businesses.
Coverage can include general liability and other specialized liability solutions depending on company size and industry.
Liberty Mutual provides commercial auto coverage for businesses operating company vehicles and fleets.
Policies can address liability, physical damage, and other vehicle-related commercial risks.
Liberty Mutual provides workers’ compensation products designed to protect employers and employees after qualifying workplace injuries.
Its claims and risk-control operations support treatment coordination and return-to-work programs.
Commercial cyber products help businesses manage financial risks associated with data breaches, cyber incidents, technology failures, and other digital threats.
Coverage and risk services vary by business profile.
Liberty Mutual provides specialized risk solutions for contractors, construction firms, developers, and project owners.
Products can include property, casualty, surety, professional, and project-specific insurance.
Marine insurance provides coverage for qualifying cargo, vessels, marine operations, and related transportation exposures.
Availability varies by market and client needs.
Liberty Mutual provides insurance and risk-management services for energy companies and related industries.
Coverage can address property, liability, construction, environmental, and operational exposures.
Liberty Mutual offers surety bonds for construction, commercial, and other contractual obligations.
Surety products help guarantee performance or financial obligations under qualifying contracts.
Liberty Mutual provides reinsurance solutions through its global commercial and specialty businesses.
Reinsurance allows insurance companies to transfer portions of their risk portfolios.
Specialty insurance addresses complex or unusual risks that may not fit standard commercial policies.
Liberty Mutual’s specialty operations include multiple industry-focused and excess-and-surplus capabilities.
Ironshore is a Liberty Mutual specialty business serving the wholesale insurance market.
It offers excess and surplus and specialized insurance for complex risks.
Global Risk Solutions provides commercial, specialty, reinsurance, and surety solutions for mid-size and large businesses.
It operates globally and serves customers with complex risk-management needs.
Liberty Mutual Investments manages the company’s invested financial assets.
Current company information describes more than $100 billion in capital under the investment platform, while current careers materials reference $120+ billion as of December 31, 2025.
Liberty Mutual handles claims for personal and commercial policyholders.
Customers can file and track claims online, through the mobile app, or by phone.
Roadside Assistance is available for qualifying customers with applicable towing and labor coverage.
The current roadside number is available 24/7.
The Liberty Mutual app allows customers to access policies, insurance cards, billing, claims, and other account features.
The company promotes online and mobile tools for managing policies and obtaining support.
617-357-9500.
617-357-9500
617-357-9500
617-357-9500
1-800-290-8206.
1-800-225-2467
Also written as:
1-800-2CLAIMS
Available:
24 hours a day, 7 days a week.
1-888-323-4487
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday: 8:00 AM to 10:00 PM ET
Sunday: 9:00 AM to 9:00 PM ET.
1-800-426-9898
Available:
24/7.
1-800-451-7065
Monday to Friday: 8:00 AM to 6:00 PM ET.
PSTwebform2020@libertymutual.com.
abuse@libertymutual.com.
mediarelations@libertymutual.com.
Liberty Mutual does not publish one separate universal billing-only line on its main corporate Contact Us page.
For personal-policy billing and account assistance use:
1-800-290-8206
General personal-insurance service:
1-800-290-8206
Sales:
1-888-323-4487
General policy service:
1-800-290-8206
General policy service:
1-800-290-8206
1-800-290-8206
Liberty Mutual provides investor contacts through its dedicated Investor Relations website rather than a general consumer line.
https://www.libertymutualgroup.com/about-lm/investor-relations/overview
Liberty Mutual does not publish one universal applicant HR phone number.
https://jobs.libertymutualgroup.com/
Liberty Mutual operates in multiple international markets through commercial and specialty businesses.
International clients should use country-specific or broker-specific contacts.
Claims:
1-800-225-2467, available 24/7.
Roadside Assistance:
1-800-426-9898, available 24/7.
For policy, billing, coverage, or general service issues, call 1-800-290-8206 during published Customer Service hours. For a new quote or sales inquiry, use 1-888-323-4487. Claims can be reported at any time by calling 1-800-225-2467, and roadside assistance is available 24/7 at 1-800-426-9898.
If an earlier issue remains unresolved, Liberty Mutual publishes a dedicated complaint email at PSTwebform2020@libertymutual.com. Customers should include their policy number, claim number where applicable, dates of previous contacts, and a concise explanation of the requested resolution. Fraudulent communications or suspected fraud can be reported separately to abuse@libertymutual.com.
Liberty Mutual Insurance
175 Berkeley Street
Boston, MA 02116
United States
Corporate Phone: 617-357-9500.
175 Berkeley Street
Boston, MA 02116
United States
The company remains headquartered in Boston while operating across 27 countries and economies.
Timothy M. Sweeney
Sweeney became President and CEO in January 2023 and Chairman in April 2025.
Julie Haase
She currently serves as Executive Vice President and Chief Financial Officer.
Vlad Y. Barbalat
He also serves as President, Global Risk & Capital Solutions.
40,000+ employees worldwide.
27 countries and economies.
More than $50 billion in annual consolidated revenue.
Liberty Mutual reported:
$6.8 billion in net income
for 2025.
Liberty Mutual is currently the:
9th-largest global property and casualty insurer
based on 2025 gross written premium.
Liberty Mutual currently ranks:
No. 95 on the Fortune 100
based on 2025 revenue.
Liberty Mutual’s businesses are organized around:
U.S. Retail Markets
Global Risk Solutions
and:
Liberty Mutual Investments.
Liberty Mutual is structured around mutual insurance ownership rather than conventional public shareholders.
This means policyholder-member interests sit at the center of the corporate structure, while Liberty Mutual publishes financial information to debt investors and other stakeholders.
Liberty Mutual Insurance Group is not listed on the NYSE or Nasdaq as a conventional publicly traded stock company.
Policyholders may need to complain about a claim, billing issue, cancellation, premium increase, coverage dispute, repair process, customer-service interaction, roadside service, or another insurance matter. Before escalating, keep the policy number, claim number, correspondence, bills, photographs, repair estimates, adjuster information, and previous contact dates.
For general policy issues, call 1-800-290-8206. For an active claim, call 1-800-225-2467, which is available 24/7. Explain the concern clearly and provide your policy and claim information. Ask the representative or adjuster to document the issue, explain the applicable policy terms, and state what additional information is needed to reach a decision.
If the first representative cannot resolve the issue, request review by a supervisor, claims manager, or appropriate policy-service leader. Provide the earlier case history, dates, adjuster communications, repair estimates, photographs, and any policy language relevant to the dispute. Keep notes of each conversation and obtain written explanations where possible.
Liberty Mutual publishes PSTwebform2020@libertymutual.com for complaints and general feedback. Send a concise summary that includes your full name, policy number, claim number if applicable, prior contacts, relevant dates, disputed amounts, and the resolution you are requesting. Attach copies of supporting documentation rather than originals.
For a serious unresolved corporate matter, send written correspondence to Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116. Include your contact information, policy and claim details, prior complaint history, relevant documents, and a chronological explanation of the problem. Keep proof of delivery and copies of everything submitted.
If the dispute remains unresolved, policyholders can contact the insurance department or insurance regulator in the state where the policy was issued. State regulators commonly handle complaints involving claims practices, cancellations, premiums, coverage administration, and insurer conduct. Payment disputes or suspected fraud may involve additional agencies depending on the circumstances. Preserve the policy, claim file, correspondence, repair records, complaint emails, and Liberty Mutual’s written responses before escalating.
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