-
- John Hancock
About John Hancock
John Hancock is a major U.S. financial-services and insurance brand headquartered in Boston, Massachusetts. The company provides life insurance, annuities, long-term care insurance, workplace retirement services, mutual funds, ETFs, IRAs, education savings products, investment-management solutions, and health-focused insurance programs such as John Hancock Vitality. John Hancock has operated in the United States for more than 160 years and currently supports more than 10 million Americans through insurance, retirement, and investment products.
John Hancock is the U.S. segment of Manulife Financial Corporation, a global financial-services organization headquartered in Toronto, Canada. Manulife operates across insurance, wealth and asset management, and retirement services. At the end of 2025, Manulife reported more than 37,000 employees, more than 37 million customers, and approximately C$1.7 trillion in assets under management and administration.
John Hancock is currently led by Brooks Tingle, President and CEO. He leads John Hancock’s U.S. business and serves on Manulife’s Executive Leadership Team. He also serves as President and Chairman of the boards of John Hancock’s principal U.S. insurance companies.
Quick Information
Corporate Phone Number
617-572-6000
This number has been published by Manulife for John Hancock’s Boston insurance operations at 200 Berkeley Street. For product-specific customer service, John Hancock recommends using the dedicated phone number for the applicable insurance, retirement, investment, annuity, or long-term care account.
Customer Service Number
John Hancock does not use one universal Customer Service number for every financial product.
Major current contacts include:
Life Insurance: 800-732-5543
Retirement: 800-395-1113
Individual Annuities: 800-344-1029
Investments: 800-225-5291
Long-Term Care: 800-377-7311.
Corporate Office Address
John Hancock
200 Berkeley Street
Boston, MA 02116
United States
Headquarters Address
John Hancock
200 Berkeley Street
Boston, MA 02116
United States
Current 2026 John Hancock materials continue to identify 200 Berkeley Street as its Boston headquarters and principal U.S. insurance location.
General Inquiries: generalinquiries@jhancock.com
Media: news@jhancock.com
Investment Information: info@jhinvestments.com
John Hancock generally routes customer account questions through secure account portals and product-specific service channels rather than one universal unsecured email address.
Industry
Financial Services, Life Insurance, Retirement Services, Annuities, Long-Term Care Insurance, Investments and Wealth Management
Current CEO
Brooks Tingle
President and CEO, John Hancock.
Parent Company
Manulife Financial Corporation
John Hancock operates as Manulife’s U.S. segment.
Number of Customers
10 million+ Americans
John Hancock currently describes itself as one of the largest U.S. life insurers and states that it supports more than ten million Americans.
Parent Company Employees
37,000+ employees worldwide
Reported by Manulife at the end of 2025.
Website
Investor Relations
John Hancock itself is not separately publicly traded.
Parent company Investor Relations:
https://www.manulife.com/en/investors.html
Manulife Financial Corporation trades under ticker MFC on the NYSE, TSX, and PSE, and under 945 in Hong Kong.
Careers Page
https://www.johnhancock.com/about-us/careers
John Hancock Products & Services
John Hancock offers insurance, retirement, investment, and financial-planning products for individuals, employers, financial professionals, and institutions.
Term Life Insurance
John Hancock offers term life insurance with coverage periods such as 10, 15, 20, and 30 years, subject to product availability and state restrictions.
Term coverage is generally designed for needs such as income replacement, mortgage protection, education funding, and final expenses.
Permanent Life Insurance
Permanent life insurance can provide lifetime death-benefit protection together with cash-value accumulation potential.
John Hancock offers permanent solutions that can support estate planning, supplemental income strategies, business needs, and family protection.
Universal Life Insurance
Universal life products offer flexible premium structures and long-term death-benefit protection.
Policy features can include cash value, living-benefit riders, and premium flexibility depending on the specific policy.
Variable Universal Life Insurance
Variable Universal Life combines permanent life insurance with investment-oriented cash-value options.
John Hancock introduced an enhanced Protection VUL product in June 2026 with flexible protection and optional living benefits.
LifeCare
LifeCare is John Hancock’s hybrid indexed universal life product with long-term care benefits.
It combines a death benefit with qualifying long-term care protection and can be paired with John Hancock Vitality PLUS.
John Hancock Vitality
John Hancock Vitality is a wellness-linked insurance program that rewards qualifying policyholders for healthy activities.
Benefits can include premium savings, wearable-device offers, grocery savings, travel discounts, and other health-focused incentives.
John Hancock Aspire
Aspire is a life-insurance-related program designed for eligible customers living with diabetes.
Benefits and availability depend on the insurance product, medical eligibility, and level of participation in the Vitality program.
Long-Term Care Insurance
John Hancock administers individual and employer-sponsored long-term care insurance policies.
These products can help with qualifying expenses associated with home care, assisted living, nursing care, and other long-term support needs.
Individual Annuities
John Hancock offers and services annuity products designed to support retirement-income and long-term financial-planning needs.
Customers can manage annuity contracts, beneficiaries, claims, and service requests through John Hancock’s online account tools.
Workplace Retirement Plans
John Hancock provides recordkeeping and administration for employer-sponsored retirement plans.
Participants can access balances, investment elections, contributions, beneficiary information, retirement tools, and other account services.
401(k) Services
John Hancock provides retirement-plan administration and investment support for employers offering 401(k) plans.
Current retirement Customer Service is available at 800-395-1113.
Mutual Funds
Manulife John Hancock Investments offers mutual funds across equity, fixed income, multi-asset, alternative, and other strategies.
The business uses both affiliated investment teams and outside managers through a multimanager structure.
Exchange-Traded Funds
John Hancock Investments offers ETFs for investors seeking exchange-traded exposure to selected strategies and asset classes.
Product availability and investment risk vary by fund.
IRAs
John Hancock investment platforms provide access to individual retirement accounts through qualifying investment products.
Customers can manage applicable IRA investments through the investment-account service platform.
Education Savings
John Hancock services education-savings products, including the John Hancock Freedom 529 plan.
Current Customer Service:
866-222-7498.
Closed-End Funds
John Hancock Investment Management sponsors multiple exchange-listed closed-end funds.
Current 2026 materials list funds such as BTO, HEQ, JHS, JHI, HPI, HPF, HPS, PDT, and HTD.
Financial Professional Support
John Hancock provides product, underwriting, sales, licensing, and commission support to licensed financial professionals.
Dedicated phone numbers differ between term life, traditional life, retirement, long-term care, and investment products.
Quick Quote
Quick Quote is John Hancock’s AI-assisted preliminary underwriting tool for life-insurance professionals.
It provides a non-binding initial underwriting assessment before a full application and underwriting process.
John Hancock Corporate Phone Numbers
Corporate Phone Number
617-572-6000
Corporate Headquarters Number
617-572-6000
Life Insurance Customer Service
800-732-5543
Monday through Friday during Eastern Time business hours.
Retirement Customer Service
800-395-1113
Monday through Friday during Eastern Time business hours.
Vitality Customer Service
888-333-2659.
Long-Term Care Customer Service
800-377-7311
Employer-Based Long-Term Care
877-582-4252
Long-Term Care Claims
800-233-1449.
Investment Customer Service
800-225-5291
Published hours:
Monday to Thursday: 8:00 AM to 7:00 PM ET
Friday: 8:00 AM to 6:00 PM ET.
Education Savings
866-222-7498.
Automated Investment Account Line
800-338-8080
Available 24 hours.
Individual Annuities
800-344-1029
Annuity Claims
877-543-2363.
Traditional Life Insurance Professional Support
800-505-9427
Term Life Professional Support
866-595-7361.
Aspire
877-355-2376.
Investment Fund Investor Contact
800-843-0090.
Media / Press Contact
news@jhancock.com
A current media contact is:
Elizabeth Bartlett: 857-210-2286.
Investor Relations Number
John Hancock itself does not have a conventional separate public-company Investor Relations number.
Manulife handles parent-company shareholder matters.
Human Resources Number
John Hancock does not prominently publish one universal applicant HR number.
Careers:
https://www.johnhancock.com/about-us/careers
How to Reach a Real Person at John Hancock
The fastest way to reach the right representative is to call the phone number associated with the specific product. Life-insurance customers should use 800-732-5543, retirement participants 800-395-1113, annuity customers 800-344-1029, investment customers 800-225-5291, and long-term care customers 800-377-7311. John Hancock separates its service organizations by product, so using the correct department reduces transfers and delays.
Before calling, have the policy or account number, policyholder name, contact information, transaction or claim details, and any existing case number ready. Secure online accounts can also be used for beneficiary changes, payments, address updates, claims, investment-account information, and other service requests.
John Hancock Headquarters & Corporate Office Address
John Hancock’s current Boston headquarters is
John Hancock
200 Berkeley Street
Boston, MA 02116
United States
Current John Hancock press and legal materials continue to use the 200 Berkeley Street location.
Boston Corporate Headquarters
200 Berkeley Street
Boston, MA 02116
John Hancock has been part of Boston’s financial and civic community for more than 160 years. In 2026, the company referred to 200 Berkeley Street as its Boston headquarters.
Principal Insurance Business Address
John Hancock Life Insurance Company (U.S.A.) lists:
200 Berkeley Street
Boston, MA 02116
as its principal place of business in Massachusetts.
Current President and CEO
Brooks Tingle
He became President and CEO of John Hancock in 2023 and also serves on Manulife’s Executive Leadership Team.
Chief Financial Officer
Alex Silva
He is Chief Financial Officer for John Hancock’s U.S. segment and oversees financial performance across the life, long-term care, and annuity businesses.
Chief Operations Officer
John Hatch
He oversees U.S. operations supporting life insurance, long-term care, and annuity businesses.
Parent Company
Manulife Financial Corporation
John Hancock is Manulife’s U.S. business segment.
Current Customer Scale
John Hancock currently supports:
10 million+ Americans.
Manulife Global Scale
At the end of 2025, Manulife reported:
37 million+ customers
37,000+ employees
106,000+ agents
C$1.7 trillion in AUMA.
Stock Listing
John Hancock itself does not trade independently.
Parent company Manulife Financial Corporation trades under:
NYSE / TSX / PSE: MFC
Hong Kong: 945.
How to File a Complaint Against John Hancock
Customers filing a complaint involving an insurance policy, denied claim, annuity, retirement account, investment transaction, long-term care benefit, billing matter, beneficiary issue, or Customer Service interaction should first identify the exact John Hancock legal entity and product involved. Keep the policy or account number, statements, claim records, correspondence, transaction dates, representative names, and copies of any previous complaint responses.
Step 1: Contact the Correct John Hancock Service Department
Begin with the product-specific Customer Service team. Use 800-732-5543 for life insurance, 800-395-1113 for retirement, 800-344-1029 for annuities, 800-225-5291 for investments, or 800-377-7311 for long-term care. Explain the issue clearly, request a case or reference number, and keep written notes showing the representative’s name, date, and proposed resolution.
Step 2: Request Supervisor or Claims Review
If the first representative cannot resolve the complaint, ask for escalation to a supervisor, claims specialist, policy-service manager, retirement-plan specialist, or investment-service team as appropriate. Provide the earlier case number and a concise chronology of the issue. For claims disputes, request a written explanation of the decision, including the relevant policy terms or account rules.
Step 3: Submit a Written Complaint to the Appropriate John Hancock Business
If telephone escalation does not resolve the issue, submit the complaint in writing using the product-specific mailing address shown on your statement, policy, claim form, or John Hancock Contact Us page. Include copies of supporting documents, account or policy identifiers, dates, prior case numbers, and the resolution requested. John Hancock uses different service centers for life insurance, annuities, investments, long-term care, and retirement, so correspondence should be sent to the correct business unit.
Step 4: Escalate Serious Corporate Matters to the Boston Headquarters
For serious unresolved corporate correspondence, write to John Hancock, 200 Berkeley Street, Boston, MA 02116. Include your full contact details, the relevant John Hancock company or product, policy or account number, previous support history, and supporting records. Do not send original documents unless specifically requested. Keep proof of delivery and copies of everything submitted.
Step 5: Contact the Appropriate External Regulator if Necessary
External escalation depends on the product. Insurance and long-term care complaints generally fall under the policyholder’s state insurance department. Securities and brokerage-related issues may involve FINRA, the SEC, or the applicable securities regulator. Employer-sponsored retirement-plan complaints may involve the plan sponsor or the U.S. Department of Labor Employee Benefits Security Administration depending on the issue. Keep the policy, statements, complaint correspondence, claim decisions, and supporting evidence before filing externally.
