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- HomeGoods
About HomeGoods
HomeGoods is an American home-furnishings retailer offering a wide selection of furniture, home décor, kitchen products, bedding, lighting, rugs, storage solutions, seasonal merchandise, and other home essentials. The company operates as part of The TJX Companies, Inc., one of the world’s largest off-price retailers.
HomeGoods is known for offering designer and name-brand merchandise at prices generally below traditional department and specialty stores. Its product selection changes frequently, giving customers a constantly changing assortment across furniture, décor, textiles, kitchenware, and other home categories.
Quick Information
Industry
Retail — Home Furnishings, Home Décor, Furniture & Household Products
Founded
1992 — HomeGoods opened its first stores in the United States in the early 1990s and became part of the TJX Companies portfolio.
Parent Company
The TJX Companies, Inc.
Number of Employees
HomeGoods does not publish a separate current employee count. It operates as part of TJX Companies, which employs more than 340,000 associates worldwide across its retail businesses.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Individual HomeGoods store hours vary by location.
customerservice@homegoods.com — HomeGoods Customer Service.
Website
Corporate Website
Customer Service
1-800-888-0776
Careers Page
Products & Services
HomeGoods offers a broad and frequently changing selection of home products, including:
- Furniture — Sofas, chairs, tables, desks, benches, cabinets, and other furniture.
- Home Décor — Decorative accessories, wall décor, mirrors, sculptures, and accent pieces.
- Bedding — Sheets, comforters, blankets, pillows, mattress accessories, and bedding sets.
- Bath — Towels, bath accessories, shower products, storage, and bathroom décor.
- Kitchen & Dining — Cookware, bakeware, dinnerware, glassware, utensils, appliances, and dining accessories.
- Rugs — Area rugs, runners, accent rugs, and other floor coverings.
- Lighting — Table lamps, floor lamps, lighting fixtures, and decorative lighting.
- Storage & Organization — Baskets, bins, shelving, organizers, containers, and storage accessories.
- Window Treatments — Curtains, shades, rods, and related window products.
- Outdoor & Patio — Outdoor furniture, décor, cushions, garden accessories, and seasonal outdoor merchandise.
- Pet Products — Pet beds, bowls, toys, accessories, and other pet-related merchandise.
- Seasonal Décor — Holiday decorations and seasonal home products.
- Cleaning & Household — Household supplies, cleaning accessories, and practical home products.
- Beauty & Wellness — Selected beauty, personal-care, spa, and wellness products.
- Gift Items — Home accessories, specialty merchandise, and gift-oriented products.
- Designer & Name Brands — Brand-name and designer merchandise offered through HomeGoods’ off-price retail model.
HomeGoods’ assortment varies by store and changes frequently, so specific products and brands may not be available at every location.
Corporate Phone Numbers
Main HomeGoods Customer Service
1-800-888-0776 — HomeGoods Customer Service.
Customer Service Email
Online Customer Support
Customers can also use the official HomeGoods Customer Service resources for questions involving stores, merchandise, returns, gift cards, and other customer-service matters.
TJX Companies Corporate Office
1-508-390-1000 — The TJX Companies corporate headquarters.
How to Reach a Real Person at HomeGoods
For general HomeGoods customer-service questions, customers can contact 1-800-888-0776 or use the HomeGoods online customer-service resources.
For an issue involving a specific store, customers should have the store location, date and approximate time of their visit, receipt information, and details of the issue available.
For questions about purchases, returns, merchandise, gift cards, or store experiences, provide as much transaction information as possible so Customer Service can investigate the matter.
For corporate matters involving the parent company, customers can contact The TJX Companies, Inc. corporate office.
HomeGoods / TJX Companies Headquarters & Corporate Office Address
The TJX Companies, Inc. — Corporate Headquarters
770 Cochituate Road
Framingham, MA 01701
United States
HomeGoods — Corporate Parent
The TJX Companies, Inc.
HomeGoods — Main Website
HomeGoods — Customer Service
1-800-888-0776
HomeGoods — Customer Service Email
TJX Companies — Corporate Website
TJX Companies — Corporate Phone
1-508-390-1000
HomeGoods operates as one of TJX Companies’ major U.S. retail brands alongside T.J. Maxx, Marshalls, Sierra, and other TJX businesses.
How to File a Complaint Against HomeGoods
Step 1 — Contact the HomeGoods Store
For a complaint involving a particular store, first speak with the Store Manager or manager on duty and explain the issue.
Step 2 — Contact HomeGoods Customer Service
If the store cannot resolve the issue, contact HomeGoods Customer Service at 1-800-888-0776 or through the company’s official customer-service channel.
Step 3 — Provide Store and Transaction Information
Provide the store location, date and approximate time of your visit, receipt number, purchase information, and any relevant product details.
Step 4 — Explain the Complaint Clearly
Describe the issue, including problems involving merchandise quality, damaged products, pricing, returns, customer service, billing, or store conditions.
Step 5 — Provide Supporting Documentation
Keep copies of receipts, photographs, payment records, emails, correspondence, and other documentation related to the complaint.
Step 6 — Request a Resolution
Clearly explain the resolution you are seeking, such as a refund, replacement, exchange, correction, or investigation.
Step 7 — Follow Up With Customer Service
If you do not receive a satisfactory response, follow up with HomeGoods Customer Service and reference your previous communication.
Step 8 — Escalate the Matter
If necessary, request that the complaint be escalated to the appropriate management or corporate team.
Step 9 — Contact the Appropriate Consumer Protection Agency
For serious unresolved consumer issues, customers may consider contacting the appropriate state or local consumer-protection authority.
Step 10 — Consider Further Legal or Regulatory Action
If a significant matter cannot be resolved through HomeGoods and the appropriate consumer-protection channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all receipts, photographs, correspondence, and complaint documentation before escalating the matter.
