Fidelity Investments Headquarters & Corporate Office

About Fidelity Investments

Fidelity Investments is one of the largest financial-services organizations in the United States. Founded in 1946, the privately held company provides brokerage accounts, retirement plans, mutual funds, investment management, financial planning, workplace benefits, wealth management, cryptocurrency-related products, and other financial services.

Fidelity has grown into a global financial-services organization serving individual investors, employers, financial advisers, and institutions. Its broad range of investment and financial-planning solutions supports customers with retirement planning, wealth management, investing, and workplace financial benefits.

Fidelity remains privately owned through FMR LLC and affiliated entities rather than being publicly traded. The company is headquartered in Boston, Massachusetts, and continues to operate as one of the country’s major privately held investment and financial-services firms.

Quick Information

Industry

Financial Services and Investments

Founded

1946

Corporate Phone Number

617-570-7000

Customer Service Number

1-800-343-3548

Corporate Office Address

245 Summer Street
Boston, MA 02210
United States

Headquarters Address

245 Summer Street
Boston, MA 02210
United States

Email

Fidelity uses secure account messaging rather than a universal customer-service email.

Ownership

Privately Held / FMR LLC

Customer Service Availability

24/7 by phone

Main Services

Brokerage, Retirement and Investment Management

Workplace Accounts

1-800-835-5095

Website

www.fidelity.com

Fidelity Products & Services

Brokerage Accounts

Customers can buy and sell stocks, ETFs, mutual funds, options, and other eligible securities through Fidelity brokerage accounts.

Retirement Accounts

Fidelity provides IRAs and retirement-planning tools to help customers prepare for their long-term financial goals.

Workplace Retirement Plans

Fidelity administers 401(k), 403(b), pension, and other employer-sponsored retirement plans for eligible organizations and employees.

Mutual Funds

The company manages a wide range of Fidelity mutual funds covering different investment objectives and strategies.

Wealth Management

Eligible investors can receive advisory, investment-management, and financial-planning services based on their individual needs.

Fidelity Crypto

Customers in eligible jurisdictions can access cryptocurrency-related investment services and supported digital assets.

Cash Management

Fidelity provides cash-management accounts and related financial features for managing everyday spending and savings needs.

Fidelity Corporate Phone Numbers

General Customer Service

1-800-343-3548

Fidelity currently publishes this number for 24/7 Customer Service.

Workplace Accounts

1-800-835-5095

This number serves many 401(k), 403(b), and workplace-benefit customers.

Corporate Office

617-570-7000

This number is associated with Fidelity’s Boston corporate operations.

How to Reach a Real Person at Fidelity

Call:

1-800-343-3548

Fidelity states that general telephone Customer Service is available 24 hours a day, seven days a week.

Have:

• Fidelity username or account information
• Account type
• Transaction details
• Security symbol
• Retirement-plan information
• Verification information
• Description of the concern

available.

Customers can also use live chat and secure messages after signing in.

Fidelity Headquarters & Corporate Office Address

Fidelity Investments Corporate Headquarters

Fidelity Investments
245 Summer Street
Boston, MA 02210
United States

Fidelity’s August 2026 business update continues to identify this address as its corporate headquarters.

Fidelity Brokerage Services LLC separately uses 900 Salem Street in Smithfield, Rhode Island for certain brokerage purposes, so customers should use the correct address for the specific entity or form.

How to File a Complaint Against Fidelity

Step 1: Contact Customer Service

Call:

1-800-343-3548

Step 2: Contact the Appropriate Department

Use brokerage, retirement, workplace, managed-account, or other specialized support.

Step 3: Send a Secure Message

Authenticated Fidelity customers can document non-urgent concerns through secure messaging.

Step 4: Request Supervisory Review

Ask for escalation when necessary.

Step 5: Contact Fidelity in Writing

Use the mailing address appropriate for the Fidelity entity and account involved.

Step 6: Brokerage or Investment Complaint

Depending on the issue, brokerage complaints may also fall under FINRA or the SEC.

Step 7: Fraud or Security Complaint

Report suspected account compromise immediately using Fidelity’s official fraud and security procedures.