Fidelity Investments Headquarters & Corporate Office

About Fidelity Investments

Fidelity Investments is a privately held financial services company headquartered in Boston, Massachusetts. Founded in 1946, the company provides brokerage services, retirement accounts, workplace benefits, investment management, mutual funds, exchange-traded funds, wealth management, financial planning, institutional services, cash-management products, digital assets and other financial solutions. Fidelity serves individual investors, employers, financial advisors, institutions and other customers in the United States and international markets.

Fidelity has developed into one of the largest diversified financial-services organizations in the United States. Its businesses include Fidelity Brokerage Services, Fidelity Management & Research Company, Fidelity Wealth, Fidelity Institutional, Workplace Investing and a range of related financial and technology operations. The company provides both self-directed investment platforms and professionally managed solutions, allowing customers to invest, save for retirement, manage workplace benefits, plan for education and access financial advice through digital and in-person channels.

Fidelity remains headquartered in Boston and operates a large network of regional offices and Investor Centers. The company states that it employs more than 80,000 associates across 11 countries, 14 global regional sites and approximately 215 Investor Centers. Current SEC records identify 245 Summer Street, Boston, MA 02210 as the principal business address for FMR LLC, Fidelity Management & Research Company LLC and several affiliated Fidelity entities.

Quick Information

Corporate Phone Number

+1 (617) 563-7000

Current SEC filings associate 617-563-7000 with multiple Fidelity entities and investment funds using 245 Summer Street, Boston, MA 02210 as their business address.

Customer Service Number

1-800-343-3548

Fidelity publishes this as its primary Customer Service number and states that customers can call 24 hours a day, 7 days a week.

Corporate Office Address

Fidelity Investments / FMR LLC
245 Summer Street
Boston, MA 02210
United States

Current SEC filings identify 245 Summer Street as the principal business address for FMR LLC, Fidelity Management & Research Company LLC, Fidelity Management Trust Company and several other affiliated entities.

Headquarters Address

Fidelity Investments
245 Summer Street
Boston, MA 02210
United States

Fidelity’s official corporate information confirms that the company is headquartered in Boston, Massachusetts, while current regulatory filings identify 245 Summer Street as the business address for its major corporate and investment-management entities.

Email

Fidelity does not publish one universal general customer-service email address for account-related support.

Existing customers are encouraged to use Fidelity’s secure messaging system after signing in to their account.

Verified specialized email contacts include:

Accessibility Help Desk: accessibility@fidelity.com

Report suspected phishing: phishing@fidelity.com

Fidelity advises customers not to send confidential account information through ordinary email.

Industry

Financial Services, Brokerage, Asset Management, Wealth Management, Retirement Services, Workplace Benefits, Investment Management, Financial Planning, Digital Assets and Institutional Financial Services

Founded

1946

Fidelity’s official corporate history states that the company was founded in 1946.

Number of Employees

80,000+ associates

Fidelity currently states that it employs more than 80,000 associates across 11 countries, 14 global regional sites and approximately 215 Investor Centers.

Corporate Office Hours

Fidelity does not publish standard public walk-in hours for its Boston corporate headquarters.

The corporate headquarters functions primarily as a business and administrative location rather than a general retail customer-service center.

Fidelity’s main Customer Service line at 1-800-343-3548 is available 24/7. Local Fidelity Investor Centers generally maintain their own business hours and appointment schedules.

Website

https://www.fidelity.com/

Fidelity’s official website provides access to brokerage accounts, retirement accounts, workplace plans, financial planning, mutual funds, ETFs, managed accounts, digital assets, banking-style cash services and other financial products.

Investor Relations

Fidelity Investments is a privately held company, so it does not maintain a conventional public-company Investor Relations website for common stock shareholders in the same manner as publicly traded companies.

Corporate information, annual reports and business updates are available through:

https://about.fidelity.com/

Fidelity’s 2025 Annual Report reported $37.7 billion in revenue, $18.0 trillion in assets under administration and $7.1 trillion in managed assets as of December 31, 2025.

Careers Page

https://jobs.fidelity.com/

The Fidelity Careers website lists opportunities across asset management, customer service, business operations, technology, digital assets, financial planning, cybersecurity, compliance, data, engineering and numerous other functions.

Fidelity Investments Products & Services

Fidelity provides a broad range of financial products and services for individual investors, families, employers, institutions and financial professionals.

Brokerage Accounts

Fidelity provides taxable brokerage accounts that allow customers to buy and sell stocks, exchange-traded funds, mutual funds, bonds, options and other eligible securities.

Its brokerage platform includes online and mobile trading tools, investment research, portfolio information and customer support.

Individual Retirement Accounts

Fidelity offers several forms of Individual Retirement Accounts, including Traditional IRAs and Roth IRAs.

These accounts are designed to help eligible customers save and invest for retirement using tax-advantaged structures.

Fidelity reported in 2025 that it had surpassed 50 years of offering IRAs to retail customers.

Workplace Retirement Plans

Fidelity provides workplace retirement and employee-benefit services for employers and employees.

Through NetBenefits, eligible employees may manage 401(k), 403(b), 457, pension, health and other workplace benefit plans.

Mutual Funds

Fidelity manages and distributes a large range of mutual funds.

Products span equity, bond, money market, index, target-date, sector, international and other investment strategies.

Exchange-Traded Funds

Fidelity offers exchange-traded funds covering multiple investment categories and strategies.

By the second quarter of 2026, Fidelity reported that its exchange-traded lineup consisted of 84 ETFs and ETPs with approximately $172 billion in assets under administration.

Wealth Management

Fidelity Wealth provides financial planning and wealth-management services for eligible customers.

Services can include financial planning, investment strategy, portfolio management and access to Fidelity financial professionals.

Managed Accounts

Fidelity offers professionally managed investment accounts for customers who prefer portfolio management rather than making every investment decision themselves.

Customers seeking managed-account assistance can contact Fidelity’s dedicated representatives for information about available services.

Fidelity Go

Fidelity Go is the company’s digital investment-management service.

The service provides automated portfolio management designed for customers seeking a more hands-off investing approach.

Fidelity identifies Fidelity Go as one of the products developed to expand access to professionally managed investing.

Cash Management Account

Fidelity’s Cash Management Account provides customers with cash-management functionality alongside their Fidelity investment relationships.

Features may include spending, transfers, bill payment, ATM access and other cash-management tools, subject to account terms.

Health Savings Accounts

Fidelity provides Health Savings Accounts for eligible individuals and workplace-plan participants.

HSAs can be used to save and invest money for qualified health-care expenses while potentially receiving applicable tax advantages.

Fidelity reported approximately $34 billion in HSA assets under administration at the end of the first quarter of 2025.

College Savings

Fidelity provides college-planning services and education-savings products, including access to 529 college savings plans.

Customers can receive assistance with education savings strategies through Fidelity’s dedicated college-planning team.

Fidelity Crypto and Digital Assets

Fidelity provides digital-asset products and services through its broader digital-assets businesses.

Its offerings have expanded to include cryptocurrency investing and other digital-asset infrastructure and services.

Fidelity’s corporate materials identify crypto, digital assets and Web3 as an established business and career area.

Financial Planning

Fidelity provides financial-planning tools and guidance for goals such as retirement, investing, education and wealth management.

Customers may receive assistance online, by telephone or through Fidelity Investor Centers.

Fidelity Investor Centers

Fidelity maintains a nationwide network of Investor Centers where customers can obtain financial planning and investment assistance.

The company states that it has approximately 215 Investor Centers as part of its U.S. and global presence.

Institutional Services

Fidelity provides investment, custody, technology and related services for financial institutions, advisors and other professional clients.

These services operate through several Fidelity business units and affiliated entities.

International Trading

Fidelity offers eligible customers access to international trading services.

A dedicated international-trading representative line is available for customers requiring assistance with eligible foreign-market transactions.

Fidelity Investments Corporate Phone Numbers

Fidelity operates multiple telephone numbers for brokerage customers, workplace plans, managed accounts, security concerns and specialized financial services.

The following numbers are supported by Fidelity’s current official contact resources or regulatory filings.

Corporate Phone Number

+1 (617) 563-7000

Current SEC records associate this telephone number with multiple Fidelity registrants located at 245 Summer Street, Boston, MA 02210.

Corporate Headquarters Number

+1 (617) 563-7000

This number appears in current regulatory records for Fidelity-related entities operating from the company’s Boston headquarters address.

Headquarters Number

+1 (617) 563-7000

The number is associated in SEC filings with Fidelity funds and entities using 245 Summer Street as their principal business location.

Corporate Office Number

+1 (617) 563-7000

This number is linked through current SEC records to Fidelity operations at 245 Summer Street in Boston.

Customer Support Number

1-800-343-3548

Fidelity publishes this as its main customer-service line and states that it is available 24/7.

Customer Service Number

1-800-343-3548

Customers can use this number for general Fidelity customer-service questions.

Fidelity states:

Call us 24/7.

Toll-Free Number

1-800-343-3548

This is Fidelity’s primary toll-free general customer-service number.

Another frequently published Fidelity service number is:

1-800-544-6666

Fidelity uses this number for certain account, security and brokerage-service matters.

Brokerage Support Number

1-800-544-6666

Fidelity publishes this number in connection with account servicing, brokerage inquiries and security-related account assistance.

Workplace / NetBenefits Support Number

1-800-835-5095

This number is intended for customers with workplace accounts such as:

401(k) plans, 403(b) plans, 457 plans, pension plans, health plans and other workplace benefits.

Current published hours are generally Monday through Friday, 8:30 AM to 8:30 PM Eastern Time.

Employer Stock Plan Services Number

1-800-544-9354

Fidelity publishes this telephone number for Employer Stock Plan Services.

College Planning Number

1-800-544-1914

Customers can use this number for Fidelity college-planning assistance.

Current published hours are generally Monday through Friday.

International Trading Number

1-800-544-2976

Fidelity publishes this number for customers who need assistance from an international-trading representative.

Current published hours are generally Monday through Friday, 5:00 AM to 7:00 PM Eastern Time.

Managed Accounts Number

1-800-544-3455

Fidelity publishes this number for customers who need assistance with Fidelity managed accounts.

Current published hours are generally Monday through Friday, 8:00 AM to 7:00 PM Eastern Time.

Automated Service Number

1-800-544-5555

Fidelity Automated Service Telephone, commonly referred to as FAST, is available 24/7.

Security / Compromised Account Number

1-800-544-6666

Fidelity instructs customers who believe their accounts have been blocked or compromised to call this number.

The company recommends contacting it immediately when unauthorized activity or account-security concerns are discovered.

Sales Number

Fidelity does not publish one universal number labeled specifically as a nationwide Sales Number.

Customers interested in opening accounts, financial planning or investment services can use the general Customer Service line:

1-800-343-3548

or contact a Fidelity Investor Center.

Support Number

1-800-343-3548

This is Fidelity’s primary support and customer-service number for general inquiries.

Billing Number

Fidelity does not publish one universal corporate billing number.

Questions involving transactions, fees, transfers or account activity should generally be handled through:

1-800-343-3548

or the dedicated service number associated with the customer’s account.

Regional Office Number

Fidelity does not publish one universal Regional Office number because individual Fidelity offices and Investor Centers have their own contact information.

Customers can use Fidelity’s official Investor Center locator to obtain verified local contact details.

Branch Office Number

Fidelity branch and Investor Center telephone numbers vary by location.

For example, Fidelity’s official branch pages publish a separate local number for each Investor Center.

Customers should use Fidelity’s official branch locator rather than relying on third-party directories.

Local Office Number

Local Investor Center numbers are location-specific.

Fidelity’s Westwood, Massachusetts Investor Center, for example, currently publishes:

1-800-418-6192

This number applies specifically to the Westwood Investor Center and should not be treated as Fidelity’s nationwide customer-service number.

International Number

Fidelity maintains country-specific international calling instructions rather than one single universal international number.

Its international contact directory provides numbers and access codes for customers calling from numerous countries.

For example, customers calling from Canada can dial:

1-800-544-6666

directly.

Emergency / After-Hours Number

Fidelity does not publish a separate general corporate emergency number.

For urgent account-security concerns, suspected compromise or unauthorized activity, customers should call:

1-800-544-6666

Fidelity directs customers with compromised accounts to call this number immediately.

Investor Relations Number

Fidelity is privately held and does not publish a traditional public-company Investor Relations telephone number for common-stock investors.

Information about Fidelity’s financial performance and annual business results is published through the company’s official corporate website and annual reports.

Media / Press Number

Fidelity does not consistently publish one universal public media telephone number across its main customer-service resources.

Members of the media should use Fidelity’s official corporate newsroom and current press-release contact information for the appropriate communications representative rather than relying on third-party directories.

Human Resources (HR) Number

Fidelity does not prominently publish one universal Human Resources telephone number for external job applicants.

Applicants should use the official Fidelity Careers website:

https://jobs.fidelity.com/

for employment opportunities, application information and recruiting resources.

Reservations / Booking Number

Not applicable.

Fidelity Investments is a financial-services company and does not operate a general hotel, travel or consumer reservation service.

How to Reach a Real Person at Fidelity Investments

The fastest general route to a Fidelity representative is to call 1-800-343-3548. Fidelity states that this customer-service number is available 24 hours a day, seven days a week, and callers can explain what they need so the phone system can route them to the appropriate representative. Workplace-plan customers should generally use 1-800-835-5095, while customers concerned that their account has been compromised should immediately call 1-800-544-6666.

Before calling, have relevant information available, such as your account type, the purpose of the call and any transaction or document details related to the issue. Avoid sharing passwords or one-time security codes with anyone who contacts you unexpectedly. Fidelity specifically warns customers about impersonation and phishing scams and recommends verifying telephone numbers through its official website before providing account information.

Fidelity Investments Headquarters & Corporate Office Address

Current Fidelity Investments Headquarters

Fidelity Investments / FMR LLC
245 Summer Street
Boston, Massachusetts 02210
United States

Fidelity officially describes itself as headquartered in Boston, Massachusetts. Current SEC filings identify 245 Summer Street as the principal business address for FMR LLC and multiple affiliated Fidelity entities.

FMR LLC Address

FMR LLC
245 Summer Street
Boston, MA 02210
United States

FMR LLC is Fidelity Investments’ parent organization and is identified at this address in current SEC records.

Fidelity Management & Research Company LLC Address

Fidelity Management & Research Company LLC
245 Summer Street
Boston, MA 02210
United States

This address is identified in current SEC filings as the principal business address of Fidelity Management & Research Company LLC.

Fidelity Management Trust Company Address

Fidelity Management Trust Company
245 Summer Street
Boston, MA 02210
United States

Current regulatory filings list Fidelity Management Trust Company at the same Boston address.

Fidelity Service Company Address

Fidelity Service Company, Inc.
245 Summer Street
Boston, MA 02210
United States

This Fidelity affiliate is also listed at 245 Summer Street in current filings.

Strategic Advisers LLC Address

Strategic Advisers LLC
155 Seaport Boulevard
Boston, MA 02210
United States

Current SEC records identify Strategic Advisers LLC at this separate Boston address. Strategic Advisers provides investment-advisory services within the Fidelity organization.

Fidelity Distributors Company LLC Address

Fidelity Distributors Company LLC
900 Salem Street
Smithfield, RI 02917
United States

Fidelity Distributors Company LLC is identified at this Rhode Island address in current regulatory filings.

Standard Customer Mailing Address

Fidelity Investments
P.O. Box 770001
Cincinnati, OH 45277-0054
United States

Fidelity publishes this address for customers mailing forms, checks and other applicable documents by standard mail.

Express Mailing Address

Fidelity Investments
100 Crosby Parkway
Mail Zone KYBF
Covington, KY 41015
United States

Fidelity publishes this address for applicable overnight or express customer mail.

Regulatory Contact Mailing Address

Certain Fidelity regulatory disclosures identify:

Fidelity Investments
P.O. Box 770001
Cincinnati, OH 45277-0002
United States

with telephone contact at 1-800-544-6666 for applicable account-error or regulatory inquiries.

How to File a Complaint Against Fidelity Investments

Customers who experience a problem with a Fidelity brokerage account, investment transaction, retirement account, workplace benefit, transfer, managed account, customer-service interaction or another Fidelity service should begin by gathering relevant documentation. Helpful records may include account statements, transaction dates, confirmation numbers, screenshots, correspondence and notes from previous customer-service conversations. Do not send passwords, complete security credentials or one-time verification codes with a complaint.

Step 1: Contact Fidelity Customer Service

Begin by calling Fidelity Customer Service at:

1-800-343-3548

Fidelity states that this line is available 24/7.

Explain the problem clearly and identify the account or service involved without disclosing passwords or unnecessary sensitive information.

Step 2: Contact the Appropriate Specialized Department

If the complaint involves a specialized Fidelity service, use the appropriate verified department.

For workplace plans:

1-800-835-5095

For Employer Stock Plan Services:

1-800-544-9354

For managed accounts:

1-800-544-3455

Using the correct department may make it easier for Fidelity to review the issue.

Step 3: Obtain a Reference or Case Number

Ask the representative whether a complaint, service or reference number has been created.

Keep this information with your documentation.

Record the date of the call, the department contacted and the information provided by the representative.

Step 4: Use Fidelity Secure Messaging When Appropriate

Existing Fidelity customers can send secure messages through their online accounts.

Secure messaging is preferable to ordinary email when the complaint includes account-specific or confidential information.

Fidelity does not recommend sending sensitive account information through unsecured email.

Step 5: Follow Up With Fidelity

If the original contact does not resolve the issue, follow up with Fidelity and reference the existing complaint or service information.

Clearly explain what remains unresolved and what outcome you are requesting.

Keep copies of statements, correspondence and transaction confirmations related to the complaint.

Step 6: Submit Written Correspondence

For applicable customer correspondence, Fidelity publishes:

Fidelity Investments
P.O. Box 770001
Cincinnati, OH 45277-0054
United States

For express delivery:

Fidelity Investments
100 Crosby Parkway
Mail Zone KYBF
Covington, KY 41015
United States

Include copies rather than irreplaceable originals unless Fidelity specifically requests otherwise.

Step 7: Report Security or Fraud Concerns Immediately

If the complaint involves suspected unauthorized account access, fraud or account compromise, call:

1-800-544-6666

Fidelity advises customers to report suspected compromised accounts immediately.

Suspected phishing emails can be forwarded to:

phishing@fidelity.com

Step 8: Review Applicable Regulatory or External Complaint Options

If Fidelity’s internal complaint process does not resolve the matter, customers may review external regulatory or dispute-resolution options applicable to the specific Fidelity entity, account and issue involved.

Possible processes can differ depending on whether the complaint involves brokerage services, investment advisory services, workplace benefits, retirement plans or another financial product.

Before escalating externally, retain copies of all Fidelity correspondence, statements, transaction records and complaint reference information and review the agreements and disclosures associated with the account.