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- Fidelity Investments
About Fidelity Investments
Fidelity Investments is a major financial-services company providing investment, retirement, brokerage and wealth-management services to individuals, businesses and institutions.
The company offers brokerage accounts, retirement plans, mutual funds, investment research, financial planning and other financial products and services.
Fidelity Investments is headquartered in Boston, Massachusetts.
Quick Information
Company Name
Fidelity Investments
Industry
Financial services and investment management
Founded
1946
Headquarters
Boston, Massachusetts
Corporate Headquarters Address
245 Summer Street
Boston, MA 02210
United States
Customer Service
1-800-343-3548
Company Type
Privately held
Parent Company
FMR LLC
Official Website
Products and Services
Fidelity provides:
- Brokerage accounts
- Retirement accounts
- Mutual funds
- ETFs
- Stocks
- Bonds
- Investment research
- Financial planning
- Wealth management
- 401(k) services
- IRA accounts
- Cash management
- College savings
- Institutional services
Availability depends on account type and eligibility.
Corporate Phone Numbers and Contact Information
Fidelity Customer Service
Phone: 1-800-343-3548
Customers may contact Fidelity regarding:
- Brokerage accounts
- Retirement accounts
- Transactions
- Account access
- Investments
- Statements
- Transfers
- Financial products
How to Reach a Real Person at Fidelity
Have available:
- Account information
- Account number, when appropriate
- Transaction details
- Date of transaction
- Statement information
- Description of the issue
Never provide passwords or security codes to an unsolicited caller.
Fidelity Investments Headquarters and Corporate Office Address
Fidelity Investments
245 Summer Street
Boston, MA 02210
United States
Account and Investment Assistance
Customers may need assistance with:
- Account access
- Brokerage transactions
- Retirement accounts
- Transfers
- Statements
- Investment information
- Beneficiary information
- Cash management
- Technical problems
How to File a Complaint Against Fidelity Investments
Step 1: Contact Fidelity customer service.
Step 2: Explain the issue and provide relevant account information.
Step 3: Request a case or reference number.
Step 4: Keep statements and correspondence.
Step 5: Request escalation if the issue remains unresolved.
Step 6: Submit a formal complaint when appropriate.
Step 7: For regulated financial matters, consider contacting the appropriate regulatory authority.
Step 8: Keep all supporting records.
Corporate and Investor Information
Fidelity Investments operates under FMR LLC and provides financial services to millions of customers.
Because Fidelity is privately held, it is not a separately publicly traded company.
Frequently Asked Questions
1. Where is Fidelity Investments headquartered?
Fidelity Investments is headquartered at 245 Summer Street, Boston, Massachusetts.
2. What is Fidelity Investments’ customer service number?
Fidelity customer service can be reached at 1-800-343-3548.
3. What does Fidelity Investments do?
Fidelity provides brokerage, retirement, investment, wealth-management and financial-planning services.
4. Who owns Fidelity Investments?
Fidelity Investments operates under FMR LLC, a privately held financial-services company.
5. How do I contact Fidelity customer service?
Customers can contact Fidelity through its official customer-service channels or telephone support.
6. How do I complain about Fidelity?
Start by contacting Fidelity customer service and request escalation or a formal complaint process when necessary.
7. Does Fidelity offer retirement accounts?
Yes. Fidelity offers retirement products including IRAs and employer-sponsored retirement-plan services.
8. Can I visit Fidelity headquarters for customer service?
The Boston corporate headquarters should not automatically be treated as a public walk-in customer-service center.
9. Is Fidelity Investments publicly traded?
Fidelity Investments itself is not publicly traded; it operates under privately held FMR LLC.
