Dunkin
Dunkin’ is one of the world’s largest coffee, donut, breakfast, and quick-service restaurant brands. The company was founded in 1950 by William Rosenberg in Quincy, Massachusetts and grew from a regional donut shop into a major international franchise. Dunkin’ is now primarily positioned as a beverage-led, on-the-go restaurant brand, offering hot and iced coffee, espresso drinks, cold brew, Refreshers, donuts, breakfast sandwiches, bagels, bakery items, snacks, and other convenient food and beverage products.
In 2018, the brand officially shortened its public name from Dunkin’ Donuts to Dunkin’, reflecting its expansion beyond donuts and increased emphasis on beverages, digital ordering, and convenience. In 2020, Dunkin’ became part of Inspire Brands, joining a portfolio that includes Arby’s, Buffalo Wild Wings, SONIC, Jimmy John’s, Baskin-Robbins, and other restaurant concepts. Dunkin’ therefore no longer operates as an independent publicly traded company.
Dunkin’ remains strongly connected to Massachusetts. Its current official headquarters is 130 Royall Street, Canton, MA 02021, where Inspire Brands maintains the Boston Support Center supporting Dunkin’ and related operations. The brand currently reports more than 14,200 restaurants in nearly 40 global markets, making it the largest coffee and donuts brand in the United States by its own current description.
Dunkin’
130 Royall Street
Canton, MA 02021
United States
Dunkin’s own current About Us page explicitly identifies 130 Royall Street in Canton as the brand’s headquarters.
Dunkin’s Boston Support Center is located at
130 Royall Street
Canton, MA 02021
Current Inspire Brands job postings continue to show Dunkin’ marketing, finance, planning, and corporate positions based at this address.
For Consumer Care correspondence
Dunkin’ Consumer Care
130 Royall Street
Canton, MA 02021
This address is currently published alongside Dunkin’s Consumer Care contact information.
Parent company Inspire Brands has its main corporate headquarters at:
Three Glenlake Parkway NE
Atlanta, GA 30328
Current Inspire career materials publish
Dunkin’ originated in Quincy, Massachusetts, but its current headquarters is in Canton, Massachusetts. Quincy should therefore be described as the founding city rather than the current headquarters.
781-737-3000
This is the current headquarters number published directly by Dunkin’.
1-800-859-5339
Monday to Friday: 7:00 AM to 7:00 PM ET.
130 Royall Street, Canton, MA 02021
130 Royall Street, Canton, MA 02021
Customer Care: customerservice@dunkinbrands.com
Media: DunkinPublicRelations@inspirebrands.com.
Quick-Service Restaurants, Coffee, Donuts, Breakfast, Beverages, Franchising and Foodservice
1950
Founder
William Rosenberg
Dunkin’ does not publish a standalone worldwide employee count because most restaurants are independently owned and operated by franchisees.
14,200+ restaurants
across nearly
40 global markets.
Corporate public walk-in hours are not prominently listed.
Consumer Care
Monday to Friday: 7:00 AM to 7:00 PM ET
Dunkin’ has no standalone public Investor Relations department because it is owned by Inspire Brands.
Careers
https://careers.dunkindonuts.com/
Dunkin’ is strongly associated with freshly brewed hot coffee and offers a range of roast, flavor, dairy, and sweetener combinations. Coffee remains one of the brand’s core products and a major part of its everyday breakfast and commuter business.
Iced coffee is a major Dunkin’ beverage category, available in multiple sizes with customizable flavors, cream, milk alternatives, sweeteners, and seasonal additions.
Dunkin’ offers cold brew coffee prepared using a cold-steeping process designed to produce a smoother beverage profile. Seasonal flavor additions and cold-foam options may be available.
Dunkin’ serves espresso-based drinks including lattes, cappuccinos, macchiatos, and Americanos. Customers can customize many beverages with different milk choices, flavors, and sweeteners.
Refreshers are fruit-forward cold beverages designed as an alternative to coffee-based drinks. Flavors change according to seasonal menu rotations and promotions.
Dunkin’ sells classic, filled, glazed, frosted, seasonal, and specialty donuts. Product selection varies by restaurant and market, but donuts remain an important part of the brand’s identity even after the 2018 name change.
Munchkins are bite-size donut-hole products sold individually or in multi-piece boxes. They are available in several flavors depending on restaurant inventory.
Dunkin’ offers breakfast sandwiches with combinations of eggs, cheese, bacon, sausage, and other ingredients on croissants, bagels, English muffins, wraps, and other bread formats.
Wake-Up Wraps are smaller breakfast items designed for customers seeking a portable snack or lighter breakfast. Product combinations generally include egg, cheese, and selected proteins.
Dunkin’ offers bagels in multiple varieties with cream cheese and other spreads at participating restaurants.
The bakery assortment can include muffins, croissants, pastries, and seasonal baked products alongside donuts.
Dunkin’ continues to expand portable snack items intended for breakfast, afternoon, and on-the-go occasions. Exact selections vary by menu cycle and restaurant.
Dunkin’ Rewards is the brand’s loyalty program. Members can earn points from qualifying purchases and redeem eligible rewards through the app and account platform.
Rewards and app support
1-800-447-0013.
The Dunkin’ app supports mobile ordering, loyalty points, stored payment, offers, restaurant search, and account management.
Customers can place qualifying orders ahead through the Dunkin’ app and pick them up from participating restaurants, reducing wait time during busy periods.
Dunkin’ Cards can be purchased, reloaded, and used for qualifying purchases. Card-related questions are handled through the Dunkin’ Rewards and Mobile App support number.
Many Dunkin’ restaurants operate drive-thru service, although availability depends on the individual location and restaurant format.
Participating Dunkin’ restaurants offer delivery through approved third-party platforms and digital ordering partners. Fees, delivery radius, and product selection vary by market.
Selected Dunkin’ restaurants can assist with larger coffee, donut, breakfast, and group orders. Customers should contact the specific restaurant because franchise operators may establish their own large-order procedures.
Dunkin’ continues to expand through franchising and emphasizes flexible restaurant formats, strong brand awareness, and extensive franchise support.
781-737-3000
781-737-3000
781-737-3000
781-737-3000.
1-800-859-5339
1-800-859-5339
1-800-859-5339
Dunkin’ does not publish a conventional nationwide consumer sales number.
No separate universal billing department is publicly listed.
Transaction issues should begin with the restaurant or Consumer Care.
Dunkin’ does not publish one universal regional-office number.
Each restaurant has its own local number.
Dunkin’ operates across nearly 40 markets, but support channels differ by country. No universal worldwide Customer Service number is published.
No public nationwide after-hours corporate emergency number is listed.
Not applicable at the Dunkin’ level because the brand is privately held through Inspire Brands.
Dunkin’ directs press inquiries to
DunkinPublicRelations@inspirebrands.com.
No universal public Dunkin’ HR phone number is listed.
Many restaurants are independent franchise employers, so hiring questions should normally be directed to the restaurant or franchisee involved.
Not applicable.
1-800-447-0013
Monday to Friday: 7:00 AM to 7:00 PM ET.
1-800-859-5339
Monday to Friday: 7:00 AM to 7:00 PM ET.
678-514-4100
Inspire Brands corporate office
Three Glenlake Parkway NE, Atlanta, GA 30328.
For a recent restaurant visit, incorrect order, food-quality issue, store experience, refund concern, or product feedback, call 1-800-859-5339 Monday through Friday between 7:00 AM and 7:00 PM Eastern Time. Customers can also email customerservice@dunkinbrands.com. Have the restaurant address, date and approximate time of visit, receipt or order number, payment method, product details, and previous store-manager correspondence ready before contacting Consumer Care.
For Dunkin’ Rewards, mobile-app, account, or Dunkin’ Card questions, use 1-800-447-0013 instead. If a problem concerns the behavior of a specific independently operated restaurant, contact the store manager or franchisee first because most Dunkin’ restaurants are franchise-owned. Corporate Support is more appropriate when the local location cannot resolve the issue or when the concern involves app, Rewards, national promotions, corporate policies, or repeated service problems.
Dunkin’ complaints can involve incorrect orders, food quality, staff behavior, restaurant cleanliness, payment disputes, app problems, Dunkin’ Rewards, gift cards, promotional offers, delivery, or another guest experience. Keep the receipt, store number or address, order details, screenshots, loyalty-account information, photographs if relevant, and notes about previous conversations before escalating.
Call 1-800-859-5339 or email customerservice@dunkinbrands.com. Provide the store location, transaction date, order details, and a concise explanation of what happened. Dunkin’ specifically publishes this number and email for restaurant visits and menu-product feedback.
Use 1-800-447-0013 for Dunkin’ Rewards, mobile-app, or Dunkin’ Card complaints. Delivery complaints may also require contacting the delivery platform involved, while employment complaints at a franchise restaurant should normally be directed to the independent franchise employer.
If the restaurant or first Consumer Care representative cannot resolve the problem, request review by the restaurant General Manager, franchise owner, Consumer Care supervisor, or appropriate corporate support team. Clearly identify what has already been attempted and what outcome remains unresolved.
Submit the complaint through Dunkin’s official Contact Us system or Customer Care email. Written communication is especially useful for attaching screenshots, receipts, photographs, loyalty-account details, and a timeline of previous conversations. Keep copies of all correspondence.
Serious unresolved complaints can be sent to:
Dunkin’ Consumer Care
130 Royall Street
Canton, MA 02021
Include your contact details, restaurant address, transaction information, previous case history, and copies of supporting evidence.
For franchise-location issues, ask Consumer Care to route the matter to the appropriate franchise business or operations team. For Rewards, app, gift-card, or digital-account disputes, use the dedicated digital support channel rather than relying only on the local restaurant.
Food-safety and sanitation complaints can be filed with the local or state health department responsible for the restaurant. Employment or discrimination issues may belong with the appropriate state labor agency or EEOC, while other regulated matters should be sent to the agency with jurisdiction over the complaint type.
Payment disputes, duplicate charges, and unresolved refunds may also be raised with the card issuer or payment provider. General consumer complaints can be submitted to the relevant state Attorney General or consumer-protection agency if Dunkin’ and the franchise operator are unable to resolve the issue.
For serious unresolved disputes, review the terms associated with the Dunkin’ app, Rewards program, gift cards, online ordering platform, transaction, or other service involved. Those terms may contain specific dispute-resolution procedures. For substantial damages or unresolved legal rights, qualified legal advice can help determine whether mediation, arbitration, small-claims procedures, or other formal remedies are appropriate.
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