Music & Arts Center
Music & Arts is a U.S. musical-instrument retailer and music-education company specializing in band and orchestra instruments, rentals, private lessons, repairs, accessories, sheet music, and services for schools and music educators. The company was founded in 1952 by Benjamin O’Brien, who opened the first Music & Arts location in a small house in Bethesda, Maryland. The original store offered printed music, music lessons, dance lessons, and art supplies before the company narrowed its focus toward music.
Beginning in the 1990s, Music & Arts expanded through a combination of organic growth, acquisitions, and mergers with regional music dealers. In 2005, it combined with American Music, strengthening its position in school band and orchestra retailing. Current Music & Arts materials describe a nationwide business with hundreds of stores and affiliate locations, a substantial educational-representative network, nearly 2,000 lesson instructors, and a major presence in school music programs.
Music & Arts today operates as a division of Guitar Center Stores, Inc. The company remains based in Frederick, Maryland, while its parent organization handles certain corporate, legal, privacy, and enterprise-level activities through the broader Guitar Center organization. Current official materials identify 5295 Westview Drive, Suite 300, Frederick, MD 21703 as a Music & Arts corporate/business address.
Music & Arts
5295 Westview Drive, Suite 300
Frederick, MD 21703
United States
Current Music & Arts commercial-account documents and company-sponsored materials continue to use this Frederick address.
Music & Arts is based in Frederick, Maryland, and its principal Music & Arts office is
5295 Westview Drive, Suite 300
Frederick, MD 21703
The company is a division of Guitar Center Stores, Inc., so certain legal, privacy, warranty, and corporate matters may also be handled through Guitar Center.
For Music & Arts corporate and commercial correspondence
5295 Westview Drive, Suite 300
Frederick, MD 21703
Music & Arts’ current Privacy Policy directs privacy-related correspondence to
Music & Arts
5795 Lindero Canyon Road
Westlake Village, CA 91362
This address is associated with Guitar Center corporate administration and should not be confused with Music & Arts’ Frederick headquarters.
Music & Arts has long-standing Maryland roots, beginning in Bethesda in 1952. Current official materials identify Frederick, Maryland as the company’s present base, so older Bethesda addresses should be treated as historical rather than current headquarters information.
301-620-2853
This number appears on current Music & Arts commercial-account documents associated with the Frederick office.
888-731-5396.
5295 Westview Drive, Suite 300, Frederick, MD 21703
5295 Westview Drive, Suite 300, Frederick, MD 21703
Educator Support: Schools@MusicArts.com
Marketing: marketing@musicarts.com
Music & Arts primarily uses its online Contact Us and Email Support system for general customer inquiries.
Musical Instrument Retail, Music Education, Instrument Rental, Lessons, Repairs and School Music Services
1952
Founder: Benjamin O’Brien.
Current official directory: 250 U.S. retail locations.
Music & Arts also reports a broader network of retail and affiliate locations, with official corporate materials referencing more than 250 combined retail and affiliate sites.
Music & Arts does not prominently publish public walk-in hours for its Frederick headquarters.
Music & Arts does not have a standalone Investor Relations department because it is a division of privately held Guitar Center.
Careers
https://www.musicarts.com/cms/employment
Music & Arts sells band instruments including trumpets, trombones, clarinets, flutes, saxophones, tubas, percussion equipment, and related accessories. The company serves beginner, intermediate, advanced, student, educator, and professional customers.
The company’s orchestra assortment includes violins, violas, cellos, double basses, bows, strings, cases, and accessories. Products support school programs as well as advancing musicians who need upgraded instruments.
Music & Arts operates one of the country’s largest school-music rental programs. Rental plans are designed around school requirements and generally allow customers to exchange, return, or potentially purchase qualifying rented instruments depending on the agreement.
Music & Arts stores include teaching studios that provide private music lessons for numerous instruments and skill levels. Current materials state that the organization works with nearly 2,000 lesson instructors nationwide, while its lesson programs serve tens of thousands of students.
The company provides repair and restoration services for band, orchestra, guitar, and other instruments through trained repair technicians and service centers. Work can include violin bow rehairing, woodwind repadding, brass soldering, mechanical repairs, and complete instrument reconditioning.
Music & Arts sells acoustic, electric, classical, and beginner guitars along with amplifiers, strings, cases, effects, and related accessories.
Customers can purchase keyboards, digital pianos, controllers, benches, stands, pedals, and other piano-related products for lessons, performance, and home use.
Music & Arts carries drum kits, concert percussion, sticks, mallets, practice equipment, and school percussion products.
The company sells printed music, method books, instructional materials, ensemble music, and other educational resources for individual musicians, teachers, and schools.
Accessories include reeds, mouthpieces, strings, cases, straps, stands, tuners, cleaning supplies, metronomes, cables, and other musician essentials.
Music & Arts works directly with school music educators and districts, providing instruments, rental programs, classroom materials, repairs, and educational support. Current materials reference educational-representative relationships with thousands of schools nationwide.
Dedicated educational representatives assist band directors, orchestra teachers, schools, and districts with instrument programs, classroom purchases, repairs, and ongoing support.
Schools, organizations, and approved businesses can establish Music & Arts commercial accounts for purchasing and account-management needs. Current account documentation lists the Frederick corporate office for these services.
MusicArts.com offers instruments, accessories, educational materials, rentals, lesson information, and account tools. The online store extends the retailer’s inventory beyond what an individual physical location may stock.
Music & Arts can place special orders for certain products not normally listed on the website, depending on manufacturer availability. Current terms note that special orders can take approximately four to eight weeks and are generally final sale except where defective.
Participating stores provide curbside pickup for qualifying purchases, allowing customers to collect products without entering the store.
Music & Arts offers a retail credit-card program through Synchrony Bank with financing options for qualifying purchases. Credit approval and account servicing are handled according to Synchrony’s terms.
301-620-2853.
301-620-2853
301-620-2853
301-620-2853
888-731-5396.
888-731-5396
888-731-5396
800-348-5003
This number is also published in current Music & Arts transition/support materials.
800-346-4448
Schools@MusicArts.com.
For general sales and Customer Service
888-731-5396
888-731-5396
Customers are instructed to have their order number ready for changes, cancellations, or order-status questions.
Music & Arts does not publish one universal billing-only department number.
For consumer purchase issues
888-731-5396
Rental issues can be handled through Customer Service or the relevant local store.
Lesson scheduling and cancellation matters are generally handled through the store where lessons are provided.
For Music & Arts Credit Card servicing through Synchrony
866-396-8254.
No universal regional-office number is published.
Each retail location has its own phone number.
Music & Arts primarily serves the U.S. market and does not publish a universal international Customer Service line.
No nationwide corporate emergency hotline is publicly listed.
Not applicable.
Music & Arts is part of privately held Guitar Center Stores, Inc.
No permanent standalone Music & Arts press phone is prominently published.
Current Guitar Center enterprise media email
media@guitarcenter.com.
No universal applicant HR number is prominently listed.
https://www.musicarts.com/cms/employment
Not applicable in the traditional hospitality sense.Music lesson scheduling should be handled through the participating store.
For online orders, product questions, returns, rentals, account problems, or general support, call 888-731-5396. Have your order number, rental agreement, account information, store location, or item details ready so the representative can locate the transaction quickly. Music & Arts also provides an Email Support route through its Customer Service pages.
For lesson issues, instrument repairs, or local rental exchanges, the most efficient option is usually the individual Music & Arts store because local employees manage lesson schedules, repair intake, rental inventory, and store transactions. Educators and school administrators can use 800-346-4448 or Schools@MusicArts.com for school-program assistance.
Corporate or commercial matters can be directed to the Frederick office at 5295 Westview Drive, Suite 300, Frederick, MD 21703. Customers escalating an issue should keep the order number, rental contract, receipt, store location, dates, and names of any representatives already contacted.
Complaints may involve product orders, refunds, instrument rentals, lessons, repair work, financing, store service, billing, warranties, or online transactions. Before escalating, gather receipts, order numbers, rental agreements, repair tickets, lesson records, photos where relevant, and previous correspondence.
Call 888-731-5396 and explain the problem. Provide the order, account, rental, or product details and clearly state what resolution you are requesting. Customer Service can assist with online orders, cancellations, account questions, and many general support matters.
For lesson complaints, contact the lesson store. Rental problems should go to the rental team or local store, repair problems to the repair department, school-account matters to educator support, and credit-card servicing to Synchrony. Using the department directly can produce a faster resolution than a general inquiry.
If the first employee cannot resolve the issue, request a supervisor, store manager, lesson manager, repair manager, or appropriate Customer Service supervisor. Explain what has already happened and provide the previous representative’s information where available.
Submit the complaint through Music & Arts’ online Contact Us or Email Support route. Include transaction details, dates, photos, repair documents, rental terms, and previous support history. Written complaints create a useful record if further escalation becomes necessary.
Serious unresolved issues can be addressed in writing to Music & Arts, 5295 Westview Drive, Suite 300, Frederick, MD 21703. State the store, order, lesson, rental, or repair details clearly and attach copies rather than original records.
For payment-card issues involving the Music & Arts Credit Card, contact Synchrony directly. Privacy matters should use the contact information in Music & Arts’ Privacy Policy. Product warranty issues may need to be addressed with the manufacturer or Guitar Center warranty administration depending on the product.
The relevant regulator depends on the complaint. Consumer-finance concerns involving a credit account may fall under financial regulators, while privacy complaints may involve applicable state privacy authorities. Certain product-safety issues may be reported to the Consumer Product Safety Commission.
Customers can consider filing a complaint with their state Attorney General or consumer-protection agency if a retail dispute cannot be resolved. Payment disputes involving a credit or debit card can also be raised with the card issuer according to applicable dispute deadlines and card-network rules.
Music & Arts’ current Purchase Terms and Dispute Resolution Policy contain provisions requiring individual arbitration for certain disputes. Before beginning arbitration or litigation, review the current terms carefully and retain all invoices, contracts, emails, repair documentation, and proof of prior complaint attempts.
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