L.L.Bean
About L.L.Bean
L.L.Bean, Inc. is a privately held American outdoor retail company known for outdoor clothing, footwear, bags, camping equipment, hunting and fishing gear, home products and its iconic Bean Boots and Boat and Tote bags. The company serves customers through e-commerce, retail stores, catalogs and outdoor experiences while maintaining a strong connection to its home state of Maine. L.L.Bean focuses on durable products designed for outdoor recreation, travel and everyday use.
L.L.Bean was founded in 1912 by Leon Leonwood Bean after he developed a waterproof hunting boot combining a leather upper with a rubber bottom. The product evolved into the well-known Maine Hunting Shoe and helped establish the company as an outdoor retailer. Over more than a century, L.L.Bean expanded from a one-product mail-order operation into a nationally recognized outdoor lifestyle brand while remaining privately held and family owned.
L.L.Bean is headquartered in Freeport, Maine, where the company maintains its flagship campus, corporate functions and significant retail operations. An official corporate and Customer Satisfaction address used by L.L.Bean is 15 Casco Street, Freeport, Maine 04033. Because the company is privately held, it does not publish the same level of current employee, revenue and financial information required from publicly traded retailers.
Quick Information
Corporate Phone Number
L.L.Bean does not prominently publish a separate public corporate switchboard for general corporate inquiries.
The primary public company and Customer Service number is:
1-800-441-5713
This is the best starting point for customers who need assistance and do not already have a specialized contact.
Customer Service Number
1-800-441-5713
L.L.Bean Customer Service representatives are currently available by phone:
7 days a week: 8:00 AM to 8:00 PM Eastern Time
For Spanish-language assistance:
1-888-867-1932
Corporate Office Address
L.L.Bean, Inc.
15 Casco Street
Freeport, ME 04033
United States
This Freeport address is used in current L.L.Bean corporate, privacy and Customer Satisfaction materials.
Headquarters Address
L.L.Bean, Inc.
15 Casco Street
Freeport, Maine 04033
United States
L.L.Bean’s broader headquarters and flagship operations are centered in Freeport, Maine.
L.L.Bean does not publish one universal Customer Service email for every type of inquiry.
Useful specialized contacts include:
Privacy: dataprivacy@llbean.com
Media: media@llbean.com
Outdoor Discovery Programs: odprograms@llbean.com
International Customer Support: Internationalweb@llbean.com
Customers with ordinary order questions should normally use Customer Service at 1-800-441-5713 or the online chat service.
Industry
Outdoor Retail, Apparel, Footwear, Outdoor Equipment, Home Goods, E-Commerce and Outdoor Recreation
Founded
1912
L.L.Bean was founded by Leon Leonwood Bean in Maine after the development of his waterproof hunting boot.
Number of Employees
L.L.Bean does not currently publish a precise companywide 2026 employee total through its main public corporate resources.
Because L.L.Bean is privately held and family owned, workforce reporting is more limited than it is for publicly traded retailers. Older employee totals should not be presented as though they represent a newly disclosed current figure.
Corporate Office Hours
L.L.Bean does not publish general public walk-in hours for its corporate offices.
Customer Service operates:
Daily: 8:00 AM to 8:00 PM ET
Individual L.L.Bean retail stores maintain their own operating hours.
Website
The official website provides clothing, footwear, outdoor equipment, home merchandise, order support, store information and Outdoor Discovery Programs.
Investor Relations
L.L.Bean is a privately held, family-owned company and does not maintain a traditional public-company Investor Relations department.
There is no publicly traded L.L.Bean stock ticker.
Careers Page
https://www.llbean.com/llb/shop/518104
L.L.Bean offers career opportunities in retail, distribution, manufacturing, technology, customer service, outdoor programs and corporate operations.
L.L.Bean Products & Services
Men’s Clothing
L.L.Bean sells men’s outdoor and casual clothing including shirts, pants, sweaters, fleece, rainwear and insulated outerwear designed for everyday and outdoor use.
Women’s Clothing
Women’s merchandise includes shirts, sweaters, pants, activewear, outerwear, swimwear and casual clothing designed around comfort, durability and outdoor lifestyles.
Kids’ Clothing
The company sells outdoor and everyday clothing for children, including jackets, fleece, rainwear, footwear and school-related products.
Bean Boots
The L.L.Bean Boot is one of the company’s signature products and traces directly to the waterproof hunting footwear created by founder Leon Leonwood Bean.Many Bean Boot products continue to be closely associated with the company’s Maine manufacturing heritage.
Footwear
L.L.Bean sells hiking footwear, winter boots, casual shoes, slippers, sandals and other products for men, women and children.
Boat and Tote Bags
The Boat and Tote is another iconic L.L.Bean product. The heavy-duty canvas bags are closely associated with the company’s Maine heritage and are available in multiple sizes and customization options.
Outdoor Equipment
L.L.Bean sells outdoor equipment for camping, hiking, paddling, hunting and other recreational activities.Products include tents, sleeping bags, backpacks and outdoor accessories.
Camping Gear
The company’s camping assortment includes tents, sleeping systems, camp furniture, cooking equipment and outdoor accessories.
Hiking Gear
Customers can purchase hiking footwear, backpacks, trekking accessories, clothing and weather-protection products.
Hunting Gear
L.L.Bean maintains a long-standing connection to hunting and sells appropriate footwear, clothing, packs and other outdoor products.
Fly Fishing Gear
L.L.Bean sells fly rods, reels, waders, fishing clothing and other equipment for freshwater and outdoor fishing.
Kayaks and Canoes
The company offers kayaks, canoes and paddling accessories for recreational use.
Travel Products
L.L.Bean sells luggage, duffle bags, backpacks and travel accessories designed for everyday travel and outdoor trips.
Home Goods
The home assortment includes bedding, blankets, furniture, rugs and other products inspired by New England and outdoor lifestyles.
Outdoor Discovery Programs
L.L.Bean operates Outdoor Discovery Programs that provide expert-led recreational experiences.
Available activities can include kayaking, fly casting, fishing, hiking, archery, snowshoeing, cross-country skiing and overnight outdoor trips.
Kids’ Outdoor Programs
Selected L.L.Bean Outdoor Discovery Programs include children’s camps and family-friendly activities intended to introduce younger participants to outdoor recreation.
Private Outdoor Adventures
Customers can arrange certain customized or private outdoor trips through L.L.Bean’s Outdoor Discovery Programs.
Outdoor Adventure Support: 1-888-615-9979
Product Returns
L.L.Bean provides return and exchange options for eligible merchandise.Customers needing assistance with returns can call:
1-800-453-0659
Product Repairs
L.L.Bean provides selected service and repair programs for products such as certain boots, fly rods and waders.Customers should contact Customer Service to determine whether a specific item qualifies.
L.L.Bean Corporate Phone Numbers
Corporate Phone Number
L.L.Bean does not prominently publish a separate general corporate switchboard.The main public company contact is:
1-800-441-5713
Corporate Headquarters Number
For general contact involving L.L.Bean headquarters or company operations:
1-800-441-5713
Corporate correspondence can be directed to the Freeport headquarters.
Headquarters Number
1-800-441-5713
This is the most appropriate public number when no specialized department applies.
Corporate Office Number
L.L.Bean does not separately promote a corporate-office-only telephone number for the public.
Use:
1-800-441-5713
Customer Support Number
1-800-441-5713
This is L.L.Bean’s main Customer Service number.
Customer Service Number
1-800-441-5713
Phone support is currently available seven days a week from 8:00 AM to 8:00 PM Eastern Time.
Toll-Free Number
1-800-441-5713
This is the main toll-free customer contact.
Sales Number
L.L.Bean accepts orders through its website and Customer Service.Telephone ordering assistance is available at:
1-800-441-5713
Support Number
General Customer Service: 1-800-441-5713
Returns Assistance: 1-800-453-0659
Outdoor Discovery Programs: 1-888-615-9979
Billing Number
L.L.Bean does not publish a separate universal billing number.Questions involving purchases, refunds or charges can be directed to 1-800-441-5713.
Regional Office Number
L.L.Bean does not publish a universal regional-office telephone directory.Individual stores have their own local phone numbers.
Branch Office Number
Retail-store numbers vary by location.Customers should use L.L.Bean’s official Store Locator to identify the correct store.
Local Office Number
L.L.Bean’s headquarters operations are based in Freeport, Maine.
For general assistance:
1-800-441-5713
International Number
Customers outside the United States can use appropriate international contacts.
For certain international Customer Service matters:
+1 (207) 552-6879
Privacy inquiries from outside the United States can use:
+1 (207) 552-3028
Emergency / After-Hours Number
L.L.Bean does not publish a general corporate emergency hotline.Customers should use the normal Customer Service channels when they reopen or appropriate emergency services for an immediate safety issue.
Investor Relations Number
Not applicable.L.L.Bean is privately held and does not maintain a public Investor Relations department.
Media / Press Number
+1 (207) 552-6072
Email: media@llbean.com
This contact is intended for journalists and media inquiries.
Human Resources (HR) Number
L.L.Bean does not publish one universal public HR telephone number for all external applicants.
Job seekers should use the official careers resources.
Reservations / Booking Number
For Outdoor Discovery Programs and qualifying outdoor experiences:
1-888-615-9979
This contact can assist customers with eligible activities and adventures.
How to Reach a Real Person at L.L.Bean
For normal order, product, delivery or shopping assistance, call 1-800-441-5713. Representatives are currently available seven days a week from 8:00 AM to 8:00 PM Eastern Time. L.L.Bean also provides online chat for customers who prefer digital support. Have your order number, product information and account details available when applicable.
For a return question, call 1-800-453-0659. For Outdoor Discovery Programs, call 1-888-615-9979. Customers seeking corporate escalation can send written correspondence to L.L.Bean, Inc., 15 Casco Street, Freeport, ME 04033, but routine order and merchandise questions should normally remain with Customer Service.
L.L.Bean Headquarters & Corporate Office Address
Current L.L.Bean Headquarters
L.L.Bean, Inc.
15 Casco Street
Freeport, ME 04033
United States
L.L.Bean is headquartered in Freeport and has maintained a strong corporate and retail presence in the community throughout its history.
Corporate Office Address
15 Casco Street
Freeport, Maine 04033
United States
This address is currently used by L.L.Bean in official corporate and privacy materials.
Customer Satisfaction Address
L.L.Bean, Inc.
Attn: Customer Satisfaction
15 Casco Street
Freeport, ME 04033
Customers can use this address for appropriate written customer correspondence.
Privacy Department Address
L.L.Bean, Inc.
Dept. CFM
15 Casco Street
Freeport, ME 04033
Email: dataprivacy@llbean.com
This contact is intended for privacy-related matters.
Returns Address
L.L.Bean Returns
3 Campus Drive
Freeport, ME 04034
This is a specialized returns address and should not be confused with the corporate headquarters.
Freeport Flagship Campus
Freeport is home to L.L.Bean’s famous flagship retail operations and significant company activities.The company is completing a major reimagining of its flagship experience, with the renewed flagship opening celebrations scheduled beginning in September 2026.
Private Company Status
L.L.Bean remains a privately held, family-owned business.The company therefore does not maintain a publicly traded stock or public-company Investor Relations department.
How to File a Complaint Against L.L.Bean
Customers experiencing an issue involving a product, online order, refund, return, delivery or store experience should gather relevant order and purchase information before contacting the company.
Step 1: Contact L.L.Bean Customer Service
Call:
1-800-441-5713
Explain the issue and provide the order or product information required by the representative.
Step 2: Use Online Chat
L.L.Bean provides an online Customer Service chat option.This can be useful for routine product and order questions.
Step 3: Contact Returns Support When Appropriate
For questions involving a return or exchange:
1-800-453-0659
Use this specialized channel when the problem concerns return processing.
Step 4: Keep Documentation
Save receipts, order confirmations, tracking information, photographs and Customer Service communications.
Step 5: Request Additional Review
If the first Customer Service contact cannot resolve the issue, ask whether the concern can be reviewed by an appropriate supervisor or specialist.
Step 6: Contact the Store When Appropriate
For an in-store transaction, contact the L.L.Bean store where the purchase or incident occurred and ask to speak with management.
Step 7: Follow Up With Customer Service
If the issue remains unresolved, contact Customer Service again and provide details of the previous interaction.
Step 8: Send Written Correspondence
For appropriate written customer complaints:
L.L.Bean, Inc.
Attn: Customer Satisfaction
15 Casco Street
Freeport, ME 04033
Step 9: Keep Specialized Contacts Separate
Media, privacy and Outdoor Discovery Program contacts should only be used for issues within those departments.
Step 10: Consider External Consumer Options When Necessary
If a significant payment, product or consumer issue remains unresolved, customers may consider the applicable payment-dispute or consumer-protection process available in their jurisdiction.
