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- Hannaford Bros. Co., LLC
About Hannaford
Hannaford Bros. Co., LLC, commonly known as Hannaford, is an American supermarket company headquartered in Scarborough, Maine. It operates grocery stores and pharmacies across Maine, Massachusetts, New Hampshire, New York, and Vermont.
Arthur Hannaford founded the business in Portland, Maine, in 1883. It began as a fresh-produce business and later developed into a full-service supermarket chain.
Hannaford is part of Ahold Delhaize, an international food-retailing company based in the Netherlands. The chain operates approximately 189 stores in the northeastern United States, most with full-service pharmacies. Ahold Delhaize’s official brand page identifies Hannaford as one of its local grocery brands.
Quick Information
Industry
Supermarkets, grocery retail, pharmacy, and online grocery services
Founded
1883
Founder
Arthur Hannaford
Company Type
Subsidiary of a publicly traded international retail company
Parent Company
Ahold Delhaize
Brand President
Mike Vail
Ahold Delhaize identified Mike Vail as Hannaford’s Brand President in its April 2025 company information.
Number of Locations
Approximately 189 stores
States Served
Maine, Massachusetts, New Hampshire, New York, and Vermont
Customer Service Number
1-800-213-9040
This number is displayed on official Hannaford-branded products for customer questions and concerns. Hannaford product information confirms the contact number.
Corporate Office Number
Not separately published. Customers should call Hannaford Customer Service at 1-800-213-9040.
Corporate Headquarters Address
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Customer Service Hours
Hannaford does not publish one fixed support schedule for every department. Customers should call 1-800-213-9040 or contact their local store during its posted hours.
Official Website
Store Locator
Careers Website
https://www.hannaford.com/careers
Parent Company Website
https://www.aholddelhaize.com/
Products & Services
Hannaford stores offer groceries, household products, pharmacy services, and convenient shopping options. Available products and services may include:
- Fresh fruit and vegetables
- Meat and seafood
- Bakery products
- Deli foods
- Dairy products
- Frozen foods
- Pantry and packaged groceries
- Prepared meals
- Floral products
- Health and beauty products
- Baby and pet supplies
- Household and cleaning products
- Hannaford private-label products
- Prescription pharmacy services
- Immunizations at participating pharmacies
- Grocery pickup
- Grocery delivery
- Catering and party platters
- Gift cards
- My Hannaford Rewards
- Nutrition information and dietary guidance
Product selection and services vary by location. Customers should use the official store locator to confirm whether a particular store offers a pharmacy, delivery, pickup, catering, or another service.
Corporate Phone Numbers
Hannaford Customer Service
1-800-213-9040
Customers can use this number for general questions, Hannaford-brand product concerns, comments, complaints, and assistance locating the appropriate department.
Hannaford Corporate Office
A separate corporate-office number is not publicly listed. Call 1-800-213-9040 and ask to be connected with the appropriate department.
Local Hannaford Store
Each store has its own telephone number. Use Hannaford’s store locator to find the correct store phone number and operating hours.
Hannaford Pharmacy
Pharmacy telephone numbers are location-specific. Search for the applicable store and select its pharmacy information.
Hannaford To Go Support
For an immediate pickup or delivery problem, call the store responsible for preparing the order. General concerns can also be reported through Customer Service at 1-800-213-9040.
How to Reach a Real Person at Hannaford
Call Hannaford Customer Service at 1-800-213-9040 and follow the prompts for the issue involved.
For store-specific problems:
- Open the Hannaford store locator.
- Select the applicable location.
- Call the published store number.
- Ask for the customer-service desk or store manager.
- Request further escalation if the issue remains unresolved.
Before calling, gather:
- Store location
- Purchase date
- Receipt
- Product name and UPC
- Lot or expiration code
- Online order number
- Pickup or delivery time
- Pharmacy name and location
- Photographs of damaged or spoiled products
- Previous complaint or case number
Do not send passwords, payment-card security codes, medical records, or identification documents through an unverified email address.
Hannaford Headquarters & Corporate Office Address
Hannaford Corporate Headquarters
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Hannaford’s official product information identifies this Scarborough address for Hannaford Bros. Co.
Ahold Delhaize Global Headquarters
Ahold Delhaize
Provincialeweg 11
1506 MA Zaandam
The Netherlands
Can Customers Visit Hannaford Headquarters?
The Scarborough headquarters is a corporate facility. It should not be treated as a regular grocery store, pharmacy, product-return counter, or walk-in customer-service center.
Returns and refunds should normally be handled through the store where the purchase occurred or through the store responsible for an online order.
How to File a Complaint Against Hannaford
Step 1: Contact the Store
For an in-store purchase, pharmacy experience, employee complaint, pricing concern, or pickup order, contact the applicable Hannaford location. Ask for the customer-service desk or store manager.
Step 2: Call Hannaford Customer Service
Call 1-800-213-9040. Provide the store location, purchase date, receipt, product information, and requested resolution.
Step 3: Request a Supervisor
If the first representative cannot resolve the complaint, ask for a supervisor or request that the matter be forwarded to store operations, pharmacy management, delivery support, or consumer relations.
Step 4: Preserve Supporting Evidence
Keep receipts, product packaging, expiration dates, UPC numbers, photographs, delivery confirmations, pharmacy records, and previous correspondence.
For spoiled or potentially unsafe food, preserve the packaging and lot information. Do not consume the product.
Step 5: Send a Written Complaint
A written corporate complaint may be mailed to:
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Include your contact information, store or order details, a concise description of the issue, and the resolution requested.
Step 6: Contact an External Organization
Depending on the problem, customers may consider contacting:
- The payment-card issuer for an unauthorized transaction
- The product manufacturer
- The applicable state department of agriculture
- The U.S. Food and Drug Administration
- The U.S. Department of Agriculture
- The applicable state board of pharmacy
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
For a medical emergency or severe reaction, contact emergency services or a qualified healthcare provider immediately.
Frequently Asked Questions
Where is Hannaford headquartered?
Hannaford is headquartered at 145 Pleasant Hill Road, Scarborough, Maine 04074.
What is Hannaford’s customer-service number?
Customers can call Hannaford at 1-800-213-9040.
Who owns Hannaford?
Hannaford is owned by Ahold Delhaize, an international food-retailing company based in the Netherlands.
Who is the president of Hannaford?
Mike Vail is identified as the Brand President of Hannaford.
How many Hannaford stores are there?
Hannaford operates approximately 189 stores across five northeastern states.
Does Hannaford have pharmacies?
Yes. Most Hannaford locations have full-service pharmacies, but services and hours vary by store.
How do I contact a specific Hannaford store?
Use the official store locator to find the store’s phone number, address, operating hours, and pharmacy information.
How do I report a problem with a Hannaford To Go order?
Call the store that prepared the order. Have the order number, pickup or delivery time, and details about missing, damaged, or substituted items ready.
Can I return an item to Hannaford headquarters?
No. Returns should normally be taken to the appropriate Hannaford store. Do not mail merchandise to corporate headquarters unless Hannaford provides verified instructions.
