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- Raising Cane’s Chicken Fingers
About Raising Cane’s
Raising Cane’s Chicken Fingers is an American quick-service restaurant chain specializing in chicken-finger meals. Its menu is intentionally limited and centers on chicken fingers, crinkle-cut fries, Texas toast, coleslaw, drinks, and Cane’s Sauce.
Todd Graves founded Raising Cane’s in Baton Rouge, Louisiana. The first restaurant opened near Louisiana State University on August 28, 1996. The company was named after Graves’ Labrador retriever, Raising Cane.
Raising Cane’s remains privately owned and founder-led. The company operates approximately 1,000 restaurants and continues expanding in the United States and international markets.
Quick Information
Industry
Quick-service restaurants and fast food
Founded
August 28, 1996
Founder
Todd Graves
Company Type
Privately owned restaurant company
Co-Chief Executive Officer and Founder
Todd Graves
Co-Chief Executive Officer and Chief Operating Officer
AJ Kumaran
Number of Locations
Approximately 1,000 restaurants
Customer Service Number
1-833-442-2637
1-833-HICANES
Corporate Office Number
+1-225-383-7400
Corporate Headquarters Address
Raising Cane’s
100 North Street, Suite 802
Baton Rouge, LA 70802
United States
Dallas-Area Support Office Number
+1-972-769-3100
Dallas-Area Support Office Address
Raising Cane’s
6800 Bishop Road
Plano, TX 75024
United States
Customer Service Hours
Monday through Friday: 8:30 a.m. to 9:00 p.m. Central Time
Saturday and Sunday: 10:00 a.m. to 7:00 p.m. Central Time
Customer Service Email
info@raisingcanes.com
Official Website
Contact Page
https://www.raisingcanes.com/contact-us/
Restaurant Locator
https://locations.raisingcanes.com/
Careers Website
https://jobs.raisingcanes.com/
Products & Services
Raising Cane’s focuses primarily on freshly cooked chicken-finger meals. Products and services may include:
- Chicken fingers
- Cane’s Sauce
- Crinkle-cut fries
- Texas toast
- Coleslaw
- Fountain drinks
- Sweet and unsweetened tea
- Lemonade
- Box Combo
- Caniac Combo
- Three Finger Combo
- Sandwich Combo
- Kids Combo
- Tailgates
- Catering orders
- Online ordering
- Mobile-app ordering
- Drive-thru service
- Dine-in service
- Gift cards
- Caniac Club
- Branded clothing and merchandise
- Community fundraising programs
Menu availability, pricing, operating hours, catering, and delivery options vary by restaurant.
Customers with food allergies should review Raising Cane’s current allergen information before ordering. Restaurant kitchens use shared preparation and cooking areas, so cross-contact may occur.
Corporate Phone Numbers
Raising Cane’s Customer Service
1-833-442-2637
1-833-HICANES
Use this number for restaurant feedback, online-order problems, app assistance, accessibility concerns, gift cards, and general questions.
Raising Cane’s Baton Rouge Headquarters
+1-225-383-7400
Raising Cane’s Dallas-Area Support Office
+1-972-769-3100
Raising Cane’s lists both corporate locations and numbers in its official FAQ.
Local Raising Cane’s Restaurant
Each restaurant has its own telephone number. Use the official restaurant locator to find the correct location and contact details.
Employment Accommodation Assistance
+1-972-769-3100
Applicants needing an accommodation should call this number and ask for Crew Relations.
Gift Card and Caniac Club Support
Use the official Contact Us page or call Customer Service at 1-833-442-2637.
How to Reach a Real Person at Raising Cane’s
Call 1-833-442-2637 during published Customer Service hours.
When calling:
- Select the option related to restaurant feedback, online orders, the Caniac Club, or gift cards.
- Provide the restaurant location and order number.
- Ask to speak with a Customer Relations representative.
- Request a supervisor if the problem remains unresolved.
- Obtain a case or reference number.
For an immediate food or order problem, contact the restaurant that prepared the order. The restaurant manager may be able to replace missing items, correct the meal, or investigate a charge.
Have the following information ready:
- Restaurant address
- Visit date and time
- Receipt or online order number
- Customer’s name and email address
- Caniac Club card number
- Gift card number
- Photographs of the order
- Delivery-provider information
- Previous case number
- Requested resolution
Do not share an account password or payment-card security code with an unsolicited caller.
Raising Cane’s Headquarters & Corporate Office Address
Raising Cane’s Corporate Headquarters
Raising Cane’s
100 North Street, Suite 802
Baton Rouge, LA 70802
United States
Raising Cane’s Dallas-Area Support Office
Raising Cane’s
6800 Bishop Road
Plano, TX 75024
United States
Can Customers Visit Raising Cane’s Headquarters?
The Baton Rouge headquarters and Plano support office are corporate facilities. They are not regular restaurants, product-return counters, or walk-in Customer Relations centers.
Customers should contact the restaurant or Customer Relations before visiting or mailing correspondence to a corporate office.
How to File a Complaint Against Raising Cane’s
Step 1: Contact the Restaurant
Contact the location where the problem occurred and ask to speak with the restaurant manager. Provide the receipt or order number.
Step 2: Contact Customer Relations
Call 1-833-442-2637 or submit feedback through Raising Cane’s official Contact Us page. Include the restaurant address, date, time, and order details.
Step 3: Request Escalation
If the first representative cannot resolve the complaint, ask for a supervisor or request review by restaurant operations, online-order support, gift card support, or the appropriate franchise representative.
Step 4: Preserve Supporting Information
Keep the receipt, photographs, app screenshots, payment record, gift card information, and previous correspondence.
For suspected food contamination, retain the packaging and product information when it is safe to do so.
Step 5: Send a Written Corporate Complaint
Written correspondence may be mailed to:
Raising Cane’s
100 North Street, Suite 802
Baton Rouge, LA 70802
United States
Include your contact information, restaurant location, order details, case number, and requested resolution.
Step 6: Contact the Delivery Provider
If a third-party delivery service handled the order, report missing food, delivery problems, or unauthorized charges through that platform as well.
Step 7: Consider External Escalation
Depending on the complaint, customers may contact:
- Their payment-card issuer for an unauthorized transaction
- The local health department for a qualifying food-safety concern
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
- Emergency services for a serious allergic reaction or medical emergency
Frequently Asked Questions
Where is Raising Cane’s headquartered?
Raising Cane’s is headquartered at 100 North Street, Suite 802, Baton Rouge, Louisiana 70802.
What is Raising Cane’s customer-service number?
Call 1-833-442-2637, also advertised as 1-833-HICANES.
What is Raising Cane’s corporate phone number?
The Baton Rouge headquarters number is +1-225-383-7400.
Who owns Raising Cane’s?
Raising Cane’s is a privately owned, founder-led company. Todd Graves is its founder and co-chief executive officer.
Who are the CEOs of Raising Cane’s?
Todd Graves and AJ Kumaran serve as co-chief executive officers. Kumaran is also the company’s chief operating officer.
How do I complain about a Raising Cane’s restaurant?
Contact the restaurant manager first. If the issue remains unresolved, call Customer Relations or submit the official online feedback form.
How do I report a missing online-order item?
Contact the restaurant that prepared the order and provide the receipt or order number. Contact Customer Relations if the restaurant cannot resolve it.
How do I contact Raising Cane’s about the Caniac Club?
Use the official Contact Us page or call 1-833-442-2637. Have the Caniac Club card number and visit information available.
Can I visit Raising Cane’s headquarters for a refund?
No. The Baton Rouge headquarters is not a walk-in refund center. Contact the restaurant or Customer Relations.
