Entergy Headquarters & Corporate Office

About Entergy

Entergy Corporation is a major U.S. electric utility and energy company headquartered in New Orleans, Louisiana. The company generates, transmits, distributes, and sells electricity through regulated operating utilities serving customers primarily in Arkansas, Louisiana, Mississippi, and Texas. Entergy also operates nuclear generating assets and is investing heavily in grid modernization, natural-gas generation, renewable energy, system resilience, and infrastructure needed to support growing industrial and residential demand.

Entergy’s current regulated utility businesses include Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, and Entergy Texas. Its operating companies collectively serve roughly 3.1 million customers, while Entergy employs approximately 12,000 people. The company is a Fortune 500 corporation and trades publicly on the New York Stock Exchange under the ticker ETR.

The company is currently led by Drew Marsh, Chairman of the Board and Chief Executive Officer. Marsh became CEO in 2022 and Chairman in 2023. Entergy’s strategy is centered on reliable and affordable electricity while increasing resilience and supporting long-term load growth through modern natural-gas, nuclear, renewable, transmission, and distribution investments.

Entergy Headquarters & Corporate Office Address

Current Headquarters

Entergy Corporation
639 Loyola Avenue
New Orleans, LA 70113
United States

Entergy’s current 2025 Form 10-K identifies 639 Loyola Avenue in New Orleans as the company’s principal executive office.

Corporate Office

Entergy’s main corporate office and principal executive headquarters are located at the same address

639 Loyola Avenue
New Orleans, LA 70113

Mailing Address

Entergy does not prominently publish a separate universal corporate mailing address that should replace the principal executive-office address for general correspondence. Customers should use their specific operating company’s contact channel for service-related mail.

Other Important Address

Each Entergy operating utility maintains its own regulatory and business address. For example, Entergy New Orleans, LLC lists 1600 Perdido Street, New Orleans, LA 70112, while Entergy Texas, Inc. lists 2107 Research Forest Drive, The Woodlands, TX 77380. These are subsidiary operating addresses, not replacements for Entergy Corporation’s headquarters.

Former / Historical Headquarters

Entergy remains headquartered in New Orleans. Older references to subsidiary offices or utility-specific buildings should not be presented as the Entergy Corporation headquarters unless they specifically identify the parent company’s principal executive office.

Quick Information

Corporate Phone Number

504-576-4000

Entergy’s current Form 10-K lists this telephone number with its New Orleans principal executive office.

Customer Service Number

1-800-368-3749

Also written as

1-800-ENTERGY

Residential Customer Service is currently available Monday through Friday from 7:00 AM to 7:00 PM.

Corporate Office Address

639 Loyola Avenue, New Orleans, LA 70113

Headquarters Address

639 Loyola Avenue, New Orleans, LA 70113

Email

Customer Service: entergycustomercontact@entergy.com
Investor Relations: investorrelations@entergy.com

Industry

Electric Utilities, Power Generation, Transmission, Distribution, Nuclear Energy and Renewable Energy

Founded

Entergy’s corporate history extends back through predecessor utility organizations, with the modern Entergy name adopted in the late 20th century. The company is an established Fortune 500 regulated utility group.

Number of Employees

Approximately 12,000 employees.

Number of Customers

Approximately 3.1 million customers across Arkansas, Louisiana, Mississippi, and Texas.

Corporate Office Hours

Entergy does not publish public walk-in hours for corporate headquarters.Residential Customer Service: Monday to Friday, 7:00 AM to 7:00 PM local/CT service hours as published.

Website

https://www.entergy.com/

Investor Relations

https://investors.entergy.com/

Entergy Products & Services

Residential Electricity Service

Entergy provides regulated electric service to residential customers through its operating utility companies. Services include electricity delivery, metering, billing, outage response, account management, and programs designed to improve reliability and energy efficiency.

Business Electricity Service

Commercial and industrial customers receive electric service, account management, infrastructure support, and energy solutions through Entergy’s operating companies. Large industrial growth is an important part of the company’s current infrastructure-investment strategy.

Power Generation

Entergy owns and operates a large generation portfolio that supplies electricity to its regulated customers. The mix includes modern natural-gas facilities, nuclear generation, renewable resources, and other utility-scale generation assets.

Nuclear Energy

Nuclear generation remains a major part of Entergy’s power portfolio. The company maintains dedicated nuclear operations, safety, engineering, and regulatory functions under its Chief Nuclear Officer.

Natural Gas Generation

Entergy continues to invest in efficient natural-gas generation to provide dispatchable power that can support reliability as electricity demand increases.

Renewable Energy

The company is expanding renewable generation, including solar resources, as part of its long-term cleaner-energy strategy. Renewable projects are integrated with reliability, affordability, and regulatory planning.

Electric Transmission

Entergy develops and maintains high-voltage transmission infrastructure that moves electricity from generating facilities to local distribution systems and supports regional grid reliability.

Electric Distribution

The company’s regulated utilities operate local distribution lines, substations, transformers, meters, and related infrastructure that deliver electricity directly to homes and businesses.

Natural Gas Distribution

Entergy New Orleans provides regulated natural-gas service within its service territory. Natural-gas service is not universal across all Entergy operating companies.

Outage Reporting

Customers can report electricity outages, downed wires, and certain emergencies through 800-9OUTAGE (800-968-8243). Representatives are available 24 hours a day, seven days a week for outage and emergency reporting.

myEntergy Account

myEntergy allows customers to manage bills, payments, service information, account settings, and other utility functions online.

Bill Payment

Entergy provides online, automated-phone, and other payment options for utility customers. Self-service account options remain available 24/7 through automated systems and myEntergy.

Energy Efficiency Programs

Entergy operating companies provide region-specific energy-efficiency programs, rebates, weatherization support, and conservation resources. Eligibility differs by state and utility jurisdiction.

Payment Assistance

Customers experiencing difficulty paying utility bills can access payment arrangements and assistance programs offered through the relevant Entergy operating company and community partners.

New Service and Service Transfers

Residential and business customers can start, stop, or transfer utility service through the appropriate Entergy operating-company account system.

Economic Development

Entergy supports business-development projects across its service territories by coordinating energy infrastructure, site information, and other services for qualifying commercial and industrial projects.

Entergy Corporate Phone Numbers

Corporate Phone Number

504-576-4000.

Corporate Headquarters Number

504-576-4000

Headquarters Number

504-576-4000

Corporate Office Number

504-576-4000

Customer Service Number

1-800-368-3749

Also

1-800-ENTERGY.

Customer Support Number

1-800-368-3749

Toll-Free Number

1-800-368-3749

Business Customer Service Number

877-ETR-BIZZ

Numerically

877-378-2499

Published business-customer hours are Monday through Friday from 8:00 AM to 5:00 PM.

Billing Number

Residential billing and account questions

1-800-368-3749

Outage Number

800-968-8243

Also written

800-9OUTAGE

Available 24/7.

Downed Wire / Emergency Number

800-968-8243

Customers should call 911 first when there is an immediate life-threatening hazard.

Sales Number

Entergy does not publish one conventional nationwide sales number. Business and economic-development inquiries are routed to the appropriate business-support team.

Regional Office Number

Each Entergy operating company maintains its own regional and local contacts. No single universal regional-office number applies to the entire system.

Branch Office Number

Not applicable in the conventional retail sense. Entergy operates local utility offices and customer-service facilities through its regulated subsidiaries.

International Number

Entergy’s core regulated utility business is U.S.-based and does not publish one general international Customer Service line.

Emergency / After-Hours Number

800-968-8243

Outage and emergency representatives are available 24/7.

Investor Relations Number

Entergy does not prominently publish one universal Investor Relations phone number on its current IR contact page.

Investor Relations Email: investorrelations@entergy.com.

Media / Press Number

Entergy uses corporate and operating-company media contacts according to the geographic region and issue. No single permanent universal media telephone line is prominently shown on the general consumer contact page.

Human Resources Number

No universal public HR number is published.

Careers

https://jobs.entergy.com/

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at Entergy

Residential customers should call 1-800-ENTERGY (1-800-368-3749) Monday through Friday from 7:00 AM to 7:00 PM. Have the phone number associated with the account or the Entergy account number ready because Entergy states that callers will need this information to reach account-specific assistance. For business customers, use 877-ETR-BIZZ during business-support hours.

If the problem involves a power outage, downed wire, or urgent utility issue, do not wait for ordinary Customer Service. Call 800-9OUTAGE (800-968-8243), which is staffed for outage and emergency reporting 24/7. For life-threatening situations, downed energized lines presenting an immediate danger, fire, or other public-safety emergencies, contact 911 as well.

For billing, payment arrangements, service starts or stops, metering questions, or account access, ordinary Customer Service or myEntergy is generally the correct route. If the first representative cannot resolve a complex billing or service problem, ask that the case be escalated and keep the account number, bill dates, outage history, payment records, and prior case information available.

How to File a Complaint Against Entergy

Complaints against Entergy can involve billing, outages, service reliability, deposits, disconnection, meter readings, payment arrangements, vegetation or line issues, new-service delays, customer treatment, or other regulated utility matters. Before escalating, gather your account number, service address, bills, payment records, outage dates, photographs if relevant, and the names or case numbers from previous contacts.

Step 1: Contact Customer Service

Start with 1-800-368-3749 and explain the complaint to the Customer Service representative. Provide your account number or account phone number, service address, disputed bill or service date, and the resolution you are requesting. Ask the representative to create or update a case and retain any reference number.

Step 2: Contact the Relevant Department

Use the specialized department when the issue is not a standard billing matter. Business customers can call 877-ETR-BIZZ, while outage or hazard complaints should use 800-968-8243. Issues involving a specific operating company, such as Entergy Arkansas, Louisiana, Mississippi, New Orleans, or Texas, may also need to be handled through that subsidiary’s regulatory or local service team.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the problem, ask for a supervisor or escalated case review. Explain all previous contacts, provide exact dates and billing amounts, and identify what you believe should be corrected. For chronic outage, metering, construction, or service-quality problems, include a record showing the frequency and duration of the problem.

Step 4: Use the Company’s Written Complaint Channel

Customers can use Entergy’s published customer-contact channels and entergycustomercontact@entergy.com to create a written record. A written complaint should include the customer name, account number, service address, disputed amount or event, previous case numbers, and a specific requested resolution.

Step 5: Contact Corporate Headquarters

If an unusual or serious system-level issue remains unresolved, correspondence may be directed to Entergy Corporation, 639 Loyola Avenue, New Orleans, LA 70113. Corporate headquarters is not a substitute for regulated utility Customer Service, so the letter should clearly document the prior operating-company complaint process and explain why corporate review is being requested.

Step 6: Use the Specialized Complaint or Dispute Department

For regulated utility disputes, ask the relevant Entergy operating company for its formal complaint, billing-review, or regulatory-escalation process. Issues such as disputed meter readings, deposits, shutoff notices, tariff application, service-extension charges, and payment arrangements often require specialized review rather than a general Customer Service response.

Step 7: File With the Appropriate Regulator

If the utility complaint remains unresolved, file with the state public utility regulator responsible for the operating company. Examples include the Arkansas Public Service Commission, Louisiana Public Service Commission, Mississippi Public Service Commission, Public Utility Commission of Texas, or the appropriate New Orleans regulatory authority. The proper regulator depends entirely on the service address and utility involved.

Step 8: Use Consumer Protection or Financial Dispute Options

For deceptive practices, unauthorized payments, or other general consumer issues that fall outside ordinary rate regulation, customers may also consider their state Attorney General or consumer-protection office. Payment-card disputes can be raised with the issuing bank where legally appropriate, but customers should not use a card dispute as a substitute for resolving a legitimate utility-billing obligation.

Step 9: Consider Formal Legal or Regulatory Procedures

If a substantial dispute remains unresolved after Customer Service and the state regulatory complaint process, review the utility’s tariff, service agreement, and applicable state law before taking further action. Depending on the issue, formal commission proceedings, administrative appeals, small-claims litigation, or other legal remedies may be available. For complex disputes involving disconnection, property damage, major billing exposure, or regulated-service rights, professional legal advice may be appropriate.