Petco Headquarters & Corporate Office

About Petco

Petco Health and Wellness Company, Inc. is a major American pet-products and animal-health retailer serving pet owners across the United States. The company offers a wide range of products, including pet food, treats, toys, supplies, grooming products, aquatics products, and other pet-related merchandise.

Petco has expanded beyond traditional pet-product retail into a broader range of veterinary care, grooming, training, wellness, and pet-health services. The company serves customers through its physical retail stores and e-commerce operations, providing products and services designed to support the health, care, and well-being of pets.

Petco Health and Wellness Company, Inc. operates its retail and service businesses across the United States and maintains its National Support Center in San Diego, California. Through its combination of pet products, veterinary care, grooming, training, and wellness services, Petco continues to provide comprehensive solutions for pet owners and their animals.

Quick Information

Corporate Phone Number

858-453-7845

Customer Service Number

877-738-6742

Corporate Office Address

10850 Via Frontera
San Diego, CA 92127
United States

Headquarters Address

10850 Via Frontera
San Diego, CA 92127
United States

Email

customerrelations@petco.com

Industry

Pet Retail and Animal Health

Stock Symbol

NASDAQ: WOOF

Customer Service Hours

4:00 AM to 10:00 PM PT

Petco Perks Premier

858-657-2035

Vetco Mobile Services

877-838-7468

Main Services

Pet Supplies, Grooming and Veterinary Care

Website

www.petco.com

Petco Products & Services

Pet Food

Petco sells food for dogs, cats, birds, fish, reptiles, and other animals.

Pet Supplies

Products include toys, beds, crates, leashes, habitats, and accessories.

Grooming

Participating stores provide professional grooming services.

Veterinary Care

Vetco Total Care hospitals provide veterinary services at selected locations.

Vaccination Clinics

Vetco Mobile Services provides vaccinations and preventive care.

Training

Petco provides dog-training programs.

Petco Perks

Customers can participate in loyalty and subscription-style benefits.

Petco Corporate Phone Numbers

General Customer Service

877-738-6742

Corporate National Support Center

858-453-7845

Petco Perks Premier

858-657-2035

Vetco Mobile Services

877-838-7468

How to Reach a Real Person at Petco

Call:

877-738-6742

Have:

• Order number
• Store location
• Petco account information
• Product name
• Veterinary appointment information
• Grooming appointment
• Receipt
• Description of the issue

available.

Petco Headquarters & Corporate Office Address

Petco National Support Center

Petco Health and Wellness Company, Inc.
10850 Via Frontera
San Diego, CA 92127
United States

Corporate Phone: 858-453-7845

How to File a Complaint Against Petco

Step 1: Contact Store Management

Begin by contacting the manager at the local Petco store involved in your complaint, particularly for retail, grooming, or in-store service issues. Clearly explain the concern and provide any relevant transaction or appointment information.

Step 2: Contact Customer Service

If the store does not resolve your complaint, contact Petco Customer Service at 877-738-6742. Explain the issue and provide any available account, transaction, or case information.

Step 3: Email Customer Relations

For additional assistance, you may contact Petco Customer Relations by email at customerrelations@petco.com. Include a clear description of your complaint and relevant supporting details.

Step 4: Request Further Review

If your complaint remains unresolved, request further review. Keep copies of receipts, appointment records, product information, correspondence, case numbers, and other documentation related to the issue.

Step 5: Contact Petco Headquarters

For additional assistance, you may contact:

Petco National Support Center
10850 Via Frontera
San Diego, CA 92127

Include a clear description of your complaint and any relevant supporting documentation.

Step 6: Address Veterinary or Animal Welfare Complaints

For veterinary concerns, begin by raising the issue with the applicable veterinary clinic or Petco service provider. Where necessary, concerns may also be escalated to the appropriate veterinary or animal-welfare authorities.

Step 7: File a Consumer Complaint

If your retail or service complaint remains unresolved after contacting Petco, you may report the matter to the applicable state consumer-protection authority. Include details of your previous attempts to resolve the issue and provide supporting records.