Petco Headquarters & Corporate Office

About Petco

Petco Health and Wellness Company, Inc. is a major pet specialty retailer offering pet food, supplies, veterinary care, grooming, training and other services for dogs, cats, fish, reptiles, birds and small animals. The company combines physical pet care centers with e-commerce, mobile technology, veterinary hospitals and membership programs, positioning itself as an integrated health and wellness destination for pets and pet parents.

Petco was founded in 1965 and has developed from a pet-supply business into a large multichannel pet health and wellness company. Its network now includes more than 1,500 pet care centers across the United States, Mexico, Puerto Rico and Chile, together with veterinary hospitals, grooming salons, training services and digital commerce. Petco also operates Vetco clinics and full-service Vetco Total Care hospitals in many markets.

Petco is headquartered at its National Support Center, 10850 Via Frontera, San Diego, California 92127. The company’s current corporate telephone number is 858-453-7845. Petco’s 2026 annual report described more than 26,000 store employees, while additional team members work in veterinary services, distribution centers and corporate support functions. Petco Health and Wellness Company, Inc. trades on the Nasdaq Stock Market under ticker symbol WOOF.

Quick Information

Corporate Phone Number

858-453-7845. This is Petco’s current corporate telephone number associated with its National Support Center and principal executive offices in San Diego.

Customer Service Number

1-877-738-6742. Petco publishes this number for general Customer Care, with current service hours of approximately 4:00 AM to 10:00 PM Pacific Time.

Corporate Office Address

Petco Health and Wellness Company, Inc., 10850 Via Frontera, San Diego, CA 92127, United States. This is Petco’s current National Support Center and principal corporate-office address.

Headquarters Address

Petco National Support Center, 10850 Via Frontera, San Diego, California 92127, United States. The campus supports executive leadership, merchandising, marketing, digital operations, finance, human resources and other corporate functions.

Email

Customer Relations: customerrelations@petco.com. Petco publishes this email for qualifying Customer Service and text-program questions, while websiteinquiries@petco.com is used for website and Terms of Use matters and pressinquiries@petco.com is reserved for media inquiries.

Industry

Petco operates in pet retail, veterinary services, pet health and wellness, grooming, training, e-commerce and specialty consumer retail.

Founded

1965. Petco has operated for more than six decades and has expanded from pet supplies into a broad pet-health and services ecosystem.

Number of Employees

Petco reported more than 26,000 store employees in its fiscal 2025 annual report, with additional employees working in veterinary services, distribution, digital operations and corporate support. A single combined 2026 companywide headcount is not prominently stated in the latest public materials reviewed.

Corporate Office Hours

Petco does not publish standard public walk-in hours for its National Support Center. General Customer Care is available through 1-877-738-6742 from approximately 4:00 AM to 10:00 PM Pacific Time, while specialized veterinary and service departments maintain different schedules.

Website

https://www.petco.com/ The official website provides pet products, Autoship, store information, grooming, training, veterinary services, Petco Perks and online ordering.

Investor Relations

https://ir.petco.com/ Petco Health and Wellness Company, Inc. trades on the Nasdaq Stock Market under ticker symbol WOOF, and its Investor Relations website provides earnings, SEC filings and shareholder information.

Careers Page

https://careers.petco.com/ Petco recruits for retail, veterinary, grooming, distribution, technology, merchandising and National Support Center positions.

Petco Products & Services

Pet Food

Petco sells dry, wet, fresh and specialty food products for dogs, cats and other companion animals, including national brands and products designed for specific nutritional needs.

Dog Supplies

Dog products include food, treats, toys, beds, collars, leashes, crates, training supplies, grooming products and other everyday pet-care items.

Cat Supplies

Petco sells cat food, litter, toys, scratching products, bedding, carriers and health and grooming supplies.

Fish and Aquarium Supplies

Petco stores carry fish, aquariums, filters, lighting, food, water-treatment products and other supplies for freshwater and marine aquarium care.

Reptile Supplies

The company sells habitats, heating equipment, lighting, food and accessories for reptiles and other appropriate companion animals.

Bird Supplies

Bird products include food, cages, toys, perches and other habitat and wellness supplies.

Small Animal Supplies

Petco provides food, bedding, habitats and accessories for hamsters, guinea pigs and other small companion animals.

Petco Grooming

Petco operates grooming salons at many pet care centers and provides services such as bathing, haircuts, nail trimming and other grooming treatments for eligible pets.

Dog Training

Petco offers dog-training programs covering puppy skills, basic manners and other behavior and training needs, with programs varying by location.

Vetco Vaccination Clinics

Vetco mobile and in-store vaccination clinics provide preventive veterinary services such as vaccines and selected wellness services at participating Petco locations.

Vetco Total Care Hospitals

Vetco Total Care hospitals provide full-service veterinary care at selected Petco locations, including routine examinations, diagnostics, treatment and other medical services.

Vetco Mobile Services Number

1-877-838-7468. Petco publishes this number for Vetco Mobile Services, with department hours varying by day of the week.

Petco Perks

Petco Perks is the company’s membership and loyalty platform, allowing eligible customers to earn Petco Cash, receive member pricing and access qualifying benefits.

Petco Perks Support

1-877-738-6742, option 4. This is the current support route for Petco Perks membership questions.

Petco Perks Premier

Petco Perks Premier provides additional paid membership benefits for qualifying customers, and support is available at 858-657-2035 during published service hours.

Autoship

Autoship allows customers to schedule recurring deliveries of eligible products and can include savings or other benefits according to current program terms.

Same-Day Delivery

Petco provides Same-Day Delivery from participating stores where available, with eligible orders potentially fulfilled through third-party delivery partners.

Buy Online, Pick Up in Store

Customers can place eligible orders through Petco.com or the Petco app and collect them from participating stores.

Petco App

The Petco mobile app allows customers to shop, manage eligible membership features, access pet information and schedule selected services.

Pet Adoption Support

Petco works with animal-welfare organizations and Petco Love to support pet adoption and related animal-welfare initiatives.

Petco Love

Petco Love is an independent nonprofit organization associated with Petco’s broader animal-welfare mission and supports shelters, adoptions and lifesaving animal programs.

Petco Corporate Phone Numbers

Corporate Phone Number

858-453-7845. This is Petco’s current corporate headquarters number at the National Support Center in San Diego.

Corporate Headquarters Number

858-453-7845. The number is associated with Petco’s principal executive offices at 10850 Via Frontera.

Headquarters Number

858-453-7845. This is the appropriate public telephone number for Petco’s National Support Center and broad corporate matters.

Corporate Office Number

858-453-7845. Routine customer orders, memberships and service complaints should normally be handled through Customer Care rather than the corporate office.

Customer Support Number

1-877-738-6742. This is Petco’s main consumer support number for general orders, products and Customer Service questions.

Customer Service Number

1-877-738-6742. General Customer Service is currently available approximately 4:00 AM to 10:00 PM Pacific Time.

Toll-Free Number

1-877-738-6742. This is Petco’s primary toll-free Customer Care number.

Sales Number

Petco does not publish one separate nationwide consumer Sales Number. Customers can purchase merchandise through stores, Petco.com and the Petco mobile app.

Support Number

1-877-738-6742 for general Customer Care, 1-877-838-7468 for Vetco Mobile Services and 858-657-2035 for Petco Perks Premier. Customers should use the specialized number matching the service involved.

Billing Number

Petco does not publish one universal billing-only number covering retail orders, memberships and veterinary services. General retail billing concerns should begin with 1-877-738-6742, while veterinary billing concerns should be directed to the hospital or clinic involved.

Regional Office Number

Petco does not publish a universal consumer regional-office telephone directory, and store or service questions should normally be handled through the individual location involved.

Branch Office Number

Individual Petco pet care centers and Vetco Total Care hospitals maintain their own local telephone numbers, which customers can find through the official Store Locator.

Local Office Number

858-453-7845. This is the San Diego National Support Center number, while individual stores and hospitals maintain separate local contacts.

International Number

Petco operates outside the continental United States in markets including Mexico, Puerto Rico and Chile, with market-specific operations and support contacts rather than one universal international Customer Service number.

Emergency / After-Hours Number

Petco does not publish a companywide emergency Customer Service hotline. Veterinary emergencies should be handled through an appropriate emergency veterinary provider rather than waiting for Petco’s ordinary Customer Care.

Investor Relations Number

Petco maintains Investor Relations through its official investor website, and shareholders should use the current investor contact information there rather than Customer Care.

Media / Press Number

858-909-4665. Petco publishes this number for press inquiries, and journalists can also use pressinquiries@petco.com for media-related matters.

Human Resources (HR) Number

Petco does not publish one universal public HR telephone number for job applicants. Candidates should use the official Petco Careers website for store, veterinary, distribution and corporate opportunities.

Reservations / Booking Number

Petco does not use one universal reservation number. Grooming, training and veterinary appointments are booked through the applicable service, store, Petco website or app.

Vetco Mobile Services Number

1-877-838-7468. This contact supports Vetco Mobile Services and preventive veterinary clinic inquiries during published service hours.

How to Reach a Real Person at Petco

For a product, order, membership or general Customer Service question, call 1-877-738-6742 during Petco’s published service hours of approximately 4:00 AM to 10:00 PM Pacific Time. Customers can also email customerrelations@petco.com for appropriate Customer Service issues. Have the order number, Petco account information, store location and transaction details available before contacting the company.

For veterinary issues, contact the specific Vetco Total Care hospital or use 1-877-838-7468 for Vetco Mobile Services. Petco Perks Premier customers can call 858-657-2035. Broader corporate matters can be directed to the National Support Center at 858-453-7845, although individual customer transactions should normally remain with Customer Care.

Petco Headquarters & Corporate Office Address

Current Petco Headquarters

Petco Health and Wellness Company, Inc., 10850 Via Frontera, San Diego, CA 92127, United States, Corporate Phone: 858-453-7845. This is Petco’s current principal executive-office address and National Support Center.

Corporate Office Address

10850 Via Frontera, San Diego, California 92127, United States. The National Support Center supports executive leadership, merchandising, finance, marketing, digital operations and other corporate functions.

National Support Center

Petco refers to its San Diego headquarters as the National Support Center, a roughly 300,000-square-foot corporate campus that historically has accommodated hundreds of Petco corporate partners and includes collaborative workspaces and pet-friendly features.

Legal Department Address

For appropriate website Terms of Use correspondence, Petco publishes Petco Animal Supplies Stores, Inc., Attn: Petco.com Terms of Use – Legal Department, 10850 Via Frontera, San Diego, CA 92127, with websiteinquiries@petco.com available for related questions.

Store Network

Petco operates more than 1,500 pet care centers across the United States, Mexico, Puerto Rico and Chile, providing retail products and a growing range of pet-health and service offerings.

Veterinary Network

Petco’s veterinary ecosystem includes Vetco vaccination services and full-service Vetco Total Care hospitals at participating locations, with local hospital contacts maintained separately from the San Diego corporate headquarters.

Public Company Status

Petco Health and Wellness Company, Inc. is publicly traded on Nasdaq under ticker symbol WOOF, making the San Diego National Support Center the principal executive office of a publicly reporting corporation.

How to File a Complaint Against Petco

Customers experiencing a problem involving a Petco order, store, product, membership, grooming appointment, training service or veterinary service should identify the transaction and location involved before submitting the complaint.

Step 1: Contact Petco Customer Care

Call 1-877-738-6742 and provide the order, account, store or service information needed to identify the issue.

Step 2: Contact the Petco Location

For a store-specific complaint, contact the individual Petco pet care center and ask to speak with the store manager or appropriate service manager.

Step 3: Email Customer Relations

Customers can email customerrelations@petco.com for appropriate written Customer Service complaints and should include the order or store information needed to review the matter.

Step 4: Keep Supporting Documentation

Retain receipts, order confirmations, photographs, veterinary records, appointment confirmations and previous Customer Service case information relevant to the complaint.

Step 5: Use the Correct Service Department

For Vetco Mobile Services call 1-877-838-7468, while Vetco Total Care hospital concerns should normally be directed to the specific hospital involved.

Step 6: Follow Up With Customer Care

If the first response does not resolve the issue, contact Petco Customer Care again and provide the previous case information and details of the unresolved concern.

Step 7: Request Management Review

Ask whether the issue can be escalated to an appropriate supervisor, store leader, service manager or specialized Customer Relations team.

Step 8: Keep Media and Investor Contacts Separate

Do not use Petco’s press or Investor Relations contacts for ordinary Customer Service complaints because those departments do not handle routine orders or store transactions.

Step 9: Contact Corporate Headquarters

For a broader unresolved corporate concern, contact Petco Health and Wellness Company, Inc., 10850 Via Frontera, San Diego, CA 92127, Corporate Phone: 858-453-7845, and explain the previous steps taken through Customer Care.

Step 10: Consider an Appropriate External Complaint Process

If a significant retail, veterinary, payment or consumer issue remains unresolved, customers may consider the appropriate consumer-protection, veterinary regulatory or payment-dispute process based on the nature of the complaint.