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- Valvoline
About Valvoline
Valvoline Inc. is a publicly traded automotive preventive-maintenance company headquartered in Lexington, Kentucky. The current Valvoline Inc. business is primarily focused on vehicle service centers rather than the global lubricant-manufacturing business historically associated with the Valvoline name. Its service network operates under brands including Valvoline Instant Oil Change, Great Canadian Oil Change, and Express Care.
The Valvoline brand traces its history to 1866, when Dr. John Ellis developed an early petroleum-based lubricant. Valvoline became one of the first major branded motor oils in the United States. Today, however, Valvoline Inc. primarily operates and franchises quick-service automotive-maintenance centers across the United States and Canada.
Current 2026 corporate information identifies Lori Flees as President and Chief Executive Officer. As of June 30, 2026, Valvoline’s system had approximately 2,456 service centers, and current September 2026 company information describes the network as approximately 2,500 franchised and company-operated locations completing more than 30 million services annually.
Quick Information
Corporate Phone Number
859-357-7777
This is the principal corporate telephone number published in Valvoline Inc.’s current SEC filings.
Customer Service Number
800-327-8242
Also written as
1-800-FAST-CHANGE
This is the verified Valvoline Instant Oil Change Customer Care number.
Corporate Office Address
Valvoline Inc.
100 Valvoline Way, Suite 100
Lexington, KY 40509
United States
Headquarters Address
Valvoline Inc.
100 Valvoline Way, Suite 100
Lexington, KY 40509
United States
Current SEC filings continue to identify this location as Valvoline’s principal executive office.
Investor Relations: IR@valvoline.com
Media Relations: media@valvoline.com
Privacy: Privacy@Valvoline.com.
Industry
Automotive Preventive Maintenance, Quick-Lube Services, Vehicle Maintenance and Franchising
Founded
1866
Valvoline’s brand heritage dates to Dr. John Ellis’ work with petroleum-based lubricants.
Current CEO
Lori Flees
She currently serves as
President and Chief Executive Officer
and
Director of Valvoline Inc.
Number of Service Centers
As of June 30, 2026
2,456 system-wide stores
Current September 2026 communications round the system to approximately:
2,500 service centers.
Number of Employees
Valvoline’s latest 2026 corporate communications describe:
13,500+ team members
supporting the business.
Its fiscal 2025 Form 10-K had reported approximately 11,400 employees as of September 30, 2025, before subsequent network expansion and acquisitions.
Annual Services
30 million+ services annually system-wide.
Fiscal 2025 Revenue
Valvoline reported approximately:
$1.71 billion in net revenue
for fiscal 2025.
Stock Listing
New York Stock Exchange
Ticker:
VVV.
Website
Service Center Website
Investor Relations
https://investors.valvoline.com/
Careers Page
Valvoline recruits for service-center operations, accounting, IT, legal, marketing, call-center, real-estate, construction, human-resources, and corporate positions.
Valvoline Products & Services
Valvoline Inc.’s current operating focus is preventive automotive maintenance through Valvoline Instant Oil Change and related service-center brands.
Full-Service Oil Change
Valvoline Instant Oil Change provides stay-in-your-car oil changes that generally take about 15 minutes and do not require an appointment.
A full-service oil change includes up to five quarts of qualifying Valvoline oil, a new oil filter, and an 18-point maintenance check.
18-Point Maintenance Check
The full-service oil-change process includes inspection or review of vehicle items such as air filters, transmission fluid, battery condition at participating locations, brake fluid, cabin air filters, differential fluids, headlights, power-steering fluid, and radiator fluid.
Radiator Service
Valvoline offers radiator and coolant-fluid replacement to help maintain engine temperature protection.
The service is designed to help reduce risks from overheating and freezing.
Transmission Service
Transmission-fluid replacement services help maintain lubrication and hydraulic performance inside qualifying automatic transmissions.
Service availability and procedures depend on vehicle specifications and location.
Tire Rotation
Participating Valvoline Instant Oil Change locations offer tire rotations to help promote more even tire wear and maintain handling.
Availability varies by service center.
Battery Testing
Battery testing is included in the maintenance inspection at participating locations.
Technicians can evaluate battery performance and advise when replacement may be appropriate.
Battery Replacement
Participating stores install replacement automotive batteries.
Customers can combine battery service with other preventive-maintenance work during the same visit.
Air Filter Replacement
Valvoline replaces engine air filters to help maintain clean airflow into the engine.
Technicians can also replace cabin air filters where supported.
Air Conditioning Service
Participating service centers provide automotive air-conditioning recharge and related A/C maintenance.
Availability can depend on vehicle refrigerant requirements and store equipment.
Differential Fluid Service
Valvoline provides differential-fluid replacement to help lubricate gears and reduce wear.
The service is offered at participating locations based on vehicle requirements.
Fuel System Cleaning
Fuel-system cleaning services are designed to help address fuel-injector deposits, rough idle, and other performance-related buildup.
Product and service availability varies by location.
Wiper Blade Replacement
Valvoline technicians can replace worn windshield wiper blades during a maintenance visit.
This service is designed to improve visibility during rain, snow, and other poor-weather conditions.
Headlight and Taillight Replacement
Participating centers replace qualifying exterior automotive light bulbs.
This can include headlight and taillight replacement depending on vehicle accessibility and location capabilities.
Serpentine Belt Replacement
Selected Valvoline Instant Oil Change locations provide serpentine-belt replacement.
The belt powers accessories such as the alternator and other engine-driven systems on many vehicles.
State Inspections
Some Valvoline locations perform state-required safety or emissions inspections.
Availability depends on state law, technician certification, and individual store capabilities.
Fleet Services
Valvoline offers fleet-maintenance solutions for businesses operating multiple vehicles.
The Valvoline Fleet Advantage program is designed to help fleet operators manage routine service and reduce vehicle downtime.
Great Canadian Oil Change
Great Canadian Oil Change is part of Valvoline Inc.’s Canadian service network.
It provides quick-lube and preventive-maintenance services using a similar convenience-oriented model.
Express Care
Valvoline’s Express Care network includes franchised automotive service locations in the U.S., Canada, and certain international markets.
Service offerings vary according to operator and market.
Valvoline Corporate Phone Numbers
Corporate Phone Number
859-357-7777.
Corporate Headquarters Number
859-357-7777
Headquarters Number
859-357-7777
Corporate Office Number
859-357-7777
Customer Service Number
800-327-8242
Customer Care Number
1-800-FAST-CHANGE
Also:
800-327-8242.
Customer Care Hours
Current VIOC location pages publish
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 8:00 AM to 8:00 PM ET
except holidays.
Privacy Support Number
800-327-8242
Privacy Email
Privacy@Valvoline.com.
Investor Relations Number
859-357-3155
Investor Relations Email
IR@valvoline.com
Current contact
Elizabeth B. Clevinger.
Media Relations Number
913-302-0032
Media Relations Email
media@valvoline.com
Current media contact
Angela Davied.
Toll-Free Number
800-327-8242
Fleet Support
Fleet support is handled through Valvoline Fleet Advantage and participating service centers.
General Customer Care can route questions at:
800-327-8242
Billing Number
Valvoline does not publish one universal consumer billing-only number.
Transaction and service-payment issues can be directed to the service center involved or Customer Care at 800-327-8242.
Local Store Number
Each Valvoline Instant Oil Change location has its own local telephone number.
Store Locator
Emergency / After-Hours Number
Valvoline does not publish a general consumer corporate emergency hotline.
Immediate road emergencies, accidents, fire, or medical emergencies should be handled through the relevant emergency or roadside service.
Human Resources Number
Valvoline does not prominently publish one universal public applicant HR number.
Careers
How to Reach a Real Person at Valvoline
For problems involving a Valvoline Instant Oil Change visit, call 800-327-8242. Current store pages show Customer Care operating Monday through Friday from 8:00 AM to 9:00 PM Eastern Time and Saturday from 8:00 AM to 8:00 PM Eastern Time, except holidays. Have the service-center location, invoice, service date, vehicle information, and previous case number available when calling.
For a store-specific problem, you can also contact the service center directly. If the local team cannot resolve the concern, Customer Care can create or review a case and route the complaint to store or regional management. Current Valvoline responses to customer reviews specifically reference this escalation process.
Valvoline Headquarters & Corporate Office Address
Valvoline Inc.’s current corporate headquarters
Valvoline Inc.
100 Valvoline Way, Suite 100
Lexington, KY 40509
United States
Corporate Phone: 859-357-7777.
Lexington Corporate Headquarters
100 Valvoline Way, Suite 100
Lexington, KY 40509
Valvoline’s fiscal 2025 Form 10-K states that the company leases approximately 105,000 square feet of office space in Lexington to support its operations.
Current CEO
Lori Flees
Current title
President and Chief Executive Officer.
Current Service Center Scale
As of June 30, 2026
2,456 system-wide locations.
By August 31, 2026, Valvoline was publicly describing its network as approximately:
2,500 locations.
Current Annual Service Volume
30 million+ automotive services annually.
Current Team Member Scale
Current September 2026 materials describe:
13,500+ team members.
Fiscal 2025 Employee Count
At September 30, 2025
Approximately 11,400 employees
including
10,100 company-operated store employees
and:
1,300 central supporting team members.
Fiscal 2025 Revenue
$1.7103 billion.
Stock Listing
NYSE: VVV
Valvoline Inc. is publicly traded.
Valvoline Brand and Corporate Structure
The Valvoline brand today is used by two distinct business organizations following the sale of Valvoline’s former Global Products business.
Valvoline Inc. focuses on automotive retail service centers.
Valvoline Global manages branded automotive lubricants and related products.
For this headquarters page, the relevant publicly traded corporate entity is Valvoline Inc., headquartered in Lexington.
How to File a Complaint Against Valvoline
Customers filing a complaint about a Valvoline Instant Oil Change visit should keep their invoice, store address, service date, mileage, vehicle information, photographs, repair estimates, and prior communications. Complaints involving alleged vehicle damage should be documented as soon as possible.
Step 1: Contact the Valvoline Service Center
Begin with the Valvoline Instant Oil Change store where the service occurred and ask to speak with the service-center manager. Explain what happened, identify the services performed, and provide the invoice and vehicle information. If the concern involves a leak, mechanical issue, incorrect service, billing problem, or employee interaction, clearly describe the requested resolution and document the manager’s response.
Step 2: Contact Valvoline Customer Care
If the store does not resolve the issue, call 800-327-8242. Provide the location, service date, invoice number, vehicle year, make and model, mileage, and any photographs or independent repair documentation. Ask the representative to create a formal case and obtain the case number. Valvoline’s current public responses confirm that Customer Care cases can be forwarded to management for investigation.
Step 3: Request Management Review
If the complaint remains unresolved, contact Customer Care again with the existing case number and request management follow-up. Keep invoices, diagnostic reports, towing receipts, photographs, and written estimates if the complaint involves vehicle damage. A chronological record of what occurred before and after the Valvoline service can help the investigation.
Step 4: Send Formal Written Correspondence to Valvoline
For a serious unresolved corporate matter, correspondence can be sent to:
Valvoline Inc.
100 Valvoline Way, Suite 100
Lexington, KY 40509
Include full contact information, store location, invoice details, case numbers, dates, vehicle information, and copies of supporting documents. Current SEC filings confirm this as Valvoline Inc.’s principal executive office.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the appropriate external route depends on the complaint. Payment disputes can involve the card issuer, automotive-repair disputes may be handled by state consumer-protection or motor-vehicle-repair authorities, and general consumer complaints can be submitted to the appropriate state Attorney General. Privacy complaints should use Privacy@Valvoline.com or Valvoline’s official privacy-request process. Keep all service records, repair estimates, case numbers, photographs, and company responses before escalating.
