LG&E and KU Energy
LG&E and KU Energy LLC is a regulated utility organization based in Louisville, Kentucky. Its principal operating companies are Louisville Gas and Electric Company (LG&E) and Kentucky Utilities Company (KU). LG&E provides electric and natural-gas service primarily in Louisville and surrounding counties, while KU provides electric service across a large portion of Kentucky and also serves customers in several Virginia counties through its Old Dominion Power operations.
The companies together serve nearly 1.4 million customers. Current 2026 information states that LG&E serves approximately 443,000 electric customers and 336,000 natural-gas customers, while KU serves approximately 581,000 customers in 77 Kentucky counties and about 28,000 customers in five Virginia counties. The utilities operate a substantial generation, transmission, distribution, natural-gas, and customer-service network.
LG&E and KU Energy is part of PPL Corporation, a publicly traded U.S. utility holding company. Current leadership identifies John R. Crockett III as President of LG&E and KU Energy LLC. The Kentucky utilities remain separately regulated operating companies even though they share management, infrastructure planning, customer tools, and many corporate functions.
LG&E and KU Energy LLC
220 West Main Street
Louisville, KY 40202-1377
United States
SEC filing information for LG&E and KU Energy LLC identifies 220 West Main Street, Louisville, Kentucky 40202-1377 as the company’s principal address.
The headquarters and principal corporate office are located at the same downtown Louisville address
220 West Main Street
Louisville, KY 40202
LG&E and KU use multiple payment, billing, and regulatory mailing addresses depending on the transaction. Customers should use the address printed on their bill or the specific address provided by Customer Service rather than sending payments to the headquarters without instructions.
LG&E and KU operate customer-service, generation, operations, and crew facilities across Kentucky and Virginia. These operating sites are not replacements for the Louisville corporate headquarters.
Current corporate records continue to identify Louisville as the headquarters. Older operational addresses should be treated as facility-specific locations unless an official filing identifies them as the principal executive office.
For general public and customer routing, LG&E publishes
502-589-1444
Outside Louisville
800-331-7370
LG&E and KU do not prominently promote a separate general headquarters switchboard for ordinary customers.
LG&E: 502-589-1444 or 800-331-7370
KU / Old Dominion Power: 800-981-0600
Customer Service representatives are available Monday through Friday from 7:00 AM to 7:00 PM ET. Automated service is available 24/7.
220 West Main Street, Louisville, KY 40202-1377
220 West Main Street, Louisville, KY 40202-1377
LG&E and KU do not publish one universal unsecured general Customer Service email. Customers are directed to the secure online contact form for written account inquiries.
Electric Utilities, Natural Gas Utilities, Power Generation, Transmission and Distribution
LG&E and KU each have utility histories extending back more than a century. Their current combined holding-company structure operates as LG&E and KU Energy LLC.
At December 31, 2025
LG&E: 908 full-time employees
KU: 720 full-time employees
Combined direct workforce reported for the two regulated utilities: approximately 1,628 full-time employees.
Nearly 1.4 million customers across LG&E, KU, and Old Dominion Power service territories.
Corporate walk-in hours are not prominently published.
Customer Service
Monday to Friday, 7:00 AM to 7:00 PM ET
Automated service and outage reporting are available 24/7.
LG&E and KU provide regulated electric service to residential customers across their respective territories. Services include electricity delivery, meters, billing, outage restoration, account management, and safety support.
Businesses receive electric service, billing, infrastructure coordination, and energy-management options through LG&E, KU, or Old Dominion Power depending on service territory.
Large industrial customers are an important part of the Kentucky utilities’ customer base. LG&E and KU provide generation, transmission, distribution, and system-planning support for major manufacturing and industrial loads.
LG&E provides regulated natural-gas service to approximately 336,000 customers in Louisville and surrounding counties. KU is primarily an electric utility and does not provide the same retail gas service.
LG&E and KU operate more than 7,200 MW of generation capacity using coal, natural gas, solar, and hydro resources. The utilities jointly dispatch generation to serve their combined customer base efficiently.
The companies operate long-standing hydroelectric assets including the Ohio Falls Hydro Plant and Dix Dam Hydro Plant. Hydropower remains part of the utilities’ diversified generation fleet.
LG&E and KU operate solar resources and continue to evaluate additional renewable-energy projects. Solar programs also provide options for qualifying customers interested in renewable-energy participation.
The utilities own and operate thousands of circuit miles of high-voltage transmission infrastructure that connects generating facilities, substations, and distribution networks.
LG&E and KU maintain extensive overhead and underground distribution systems that deliver power to homes and businesses across their service territories.
LG&E operates thousands of miles of natural-gas distribution mains and additional transmission and storage infrastructure.
Customers can report power outages online, in the mobile app, or by phone 24/7.
LG&E: 502-589-1444 or 800-331-7370
KU / ODP: 800-981-0600.
LG&E and KU’s My Account platform allows customers to view balances, pay bills, manage notifications, review usage, report outages, and manage account settings.
The LG&E and KU mobile app supports bill payment, outage reporting, payment arrangements, paperless billing, reconnection scheduling, and usage information.
Customers can pay bills online, through the app, by automated phone service, and through other approved channels. Automated phone services are available 24 hours a day.
Eligible customers can arrange payment plans through online account tools, the mobile app, or Customer Service when they have difficulty paying a bill.
LG&E and KU offer energy-efficiency programs, education, rebates, and demand-management tools designed to reduce consumption and peak demand.
Demand Conservation programs allow qualifying customers to participate in peak-demand reduction programs and receive incentives for helping lower system demand during selected periods.
LG&E and KU support public EV charging infrastructure at selected locations, including downtown Louisville and other public facilities.
Residential and business customers can start new utility service through the company’s online forms or Customer Service. Certain service installations may require inspections or site access.
Customers moving out of a property can stop or transfer service through online account tools or by contacting Customer Service. The company generally requests advance notice for service changes.
502-589-1444
General public and LG&E customer routing.
LG&E and KU do not prominently publish a separate public headquarters-only switchboard.
For general routing
502-589-1444
No separate universal corporate-office line is prominently published for public use.
LG&E: 502-589-1444
LG&E Toll-Free: 800-331-7370
KU / ODP: 800-981-0600.
Use the applicable Customer Service number above.
LG&E: 800-331-7370
KU / ODP: 800-981-0600
LG&E billing
502-589-1444 or 800-331-7370
KU billing
800-981-0600
Current billing fast path is published as 1-2-4-5 after reaching the applicable Customer Service system.
For suspected natural-gas leaks
LG&E: 502-589-1444 or 800-331-7370, then press 1-1-1
Leave the area first, then call 911 and LG&E.
LG&E: 502-589-1444 or 800-331-7370
KU / ODP: 800-981-0600
Available 24/7.
LG&E: 502-589-1444 or 800-331-7370
KU / ODP: 800-981-0600
Customers should stay away from downed lines and call 911 for immediate life-threatening hazards.
LG&E and KU do not operate a conventional public sales department for regulated utility service.
No single universal regional-office number is published. Customers should use the relevant utility Customer Service line.
Not applicable in the traditional retail-branch sense. LG&E and KU maintain crew centers, operations facilities, customer facilities, and generation sites throughout their territories.
Not applicable for normal utility Customer Service.
The main utility phone systems handle outages and emergencies 24 hours a day, seven days a week.
LG&E and KU Energy is part of PPL Corporation. Investor relations for public shareholders is handled at the PPL Corporation level rather than through a separate retail-utility investor line.
502-627-4999
Toll-free
888-627-4999
This is a 24-hour media line for journalists only, not Customer Service.
No universal public applicant HR phone number is prominently listed.
Not applicable.
LG&E residential customers should call 502-589-1444 in the Louisville area or 800-331-7370 outside Louisville. KU and Old Dominion Power customers should use 800-981-0600. Representatives are available Monday through Friday from 7:00 AM to 7:00 PM ET. Before calling, have the account number, service address, account-holder name, billing amount, and details of the issue ready.
For billing questions, the companies publish a specific automated path and recommend calling rather than using the online form when the matter involves a high bill or payment arrangement. Customers can also use My Account or the mobile app for common transactions, which may be faster when call volume is high.
Emergency situations use a different route. A suspected natural-gas leak requires leaving the area immediately and then calling 911 and LG&E. Power outages and downed wires can be reported 24/7 through the dedicated phone menu or online outage system. Do not submit an emergency through the normal online contact form because the company states that online requests may take up to three business days.
Complaints can involve high bills, estimated or disputed meter readings, outages, service reliability, new-service delays, payment arrangements, deposits, disconnection notices, natural-gas service, property damage, vegetation management, or customer-service experiences. Before escalating, gather your account number, service address, bills, meter information, payment history, outage dates, photographs where relevant, and previous case references.
Begin with the utility serving your property. LG&E customers should call 502-589-1444 or 800-331-7370, while KU and Old Dominion Power customers should call 800-981-0600. Explain the complaint, provide the account and service details, and ask the representative to document the issue and provide a case reference where available.
Use the appropriate specialized route for billing, outage, gas, new-service, or payment matters. Billing concerns can use the published billing phone path, power outages can be reported 24/7, and gas-leak concerns must use the emergency procedure. A complaint moves faster when it is sent to the department that actually controls the disputed service.
If the first representative cannot resolve the issue, ask for supervisor or management review. Provide the initial case number, summarize previous conversations, identify the disputed amount or service event, and explain the exact remedy requested. For repeated outages or infrastructure complaints, keep a dated log so management can see the pattern.
LG&E and KU provide secure online contact forms for written inquiries. Use the form to create a documented record, but note that the company says online requests can take up to three business days. Do not use this channel for gas leaks, downed wires, or other immediate safety problems.
If a significant matter remains unresolved, send a documented written complaint to LG&E and KU Energy LLC, 220 West Main Street, Louisville, KY 40202-1377. Include copies of bills, previous case numbers, payment records, photographs, and a chronological summary. Explain why normal Customer Service failed to resolve the issue and what corrective action you are requesting.
For regulated billing, service, tariff, meter, deposit, disconnection, or new-construction disputes, request formal review under the applicable LG&E or KU customer-service and regulatory procedures. Some disputes require examination of filed tariffs, meter data, or service rules and therefore cannot be resolved solely through a general call-center conversation.
Kentucky customers can escalate qualifying regulated utility complaints to the Kentucky Public Service Commission after attempting to resolve the issue with the utility. Customers served by Old Dominion Power in Virginia should use the appropriate Virginia utility regulator. Provide bills, case numbers, correspondence, and the utility’s response when filing.
General deceptive-practice or payment-processing concerns may also fall within state consumer-protection jurisdiction. Customers can contact the appropriate state Attorney General or consumer-protection agency where relevant. Credit-card disputes may be appropriate for an unauthorized transaction, but they should not be used to avoid a valid regulated utility charge.
For unresolved disputes involving substantial property damage, disconnection, tariff interpretation, easements, construction costs, or other significant legal rights, customers may need to use formal commission procedures, administrative appeals, small-claims court, or other legal remedies. Review the applicable utility tariff and regulator rules before proceeding, and consider legal advice when the dispute has significant financial or property consequences.
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