City Electric Supply
City Electric Supply (CES) is a family-owned electrical wholesale distributor serving residential, commercial, and industrial customers across the United States. The company supplies electrical contractors, builders, facility operators, industrial customers, municipalities, and other businesses with electrical equipment, wire, lighting, controls, tools, power-distribution products, automation products, EV charging equipment, and thousands of other electrical supplies. CES combines a large national branch network with locally managed branches that can adapt inventory and pricing to the needs of their individual markets.
City Electric Supply’s U.S. business was established in 1983 and has grown substantially through continued branch expansion. The company’s current official About Us page states that its U.S. network spans 32 states and 677 branches. CES emphasizes a decentralized operating model in which branch managers have considerable authority to stock products and serve local customers while still benefiting from a national and international supply network.
CES remains family owned rather than publicly traded. The company is connected to the wider family-owned electrical distribution organization that includes City Electrical Factors in the United Kingdom. Current CES information reports thousands of employees, a large national delivery fleet, and access to more than 250,000 products. Its U.S. headquarters is in downtown Dallas, Texas.
City Electric Supply
400 S. Record Street, Suite 900
Dallas, TX 75202
United States
The company’s current Contact Us page publishes this Dallas address as the principal U.S. contact location.
400 S. Record Street, Suite 900
Dallas, TX 75202
This Dallas office supports CES’s U.S. administrative and corporate functions while the branch network handles most day-to-day customer sales and fulfillment.
For general company correspondence, use
City Electric Supply
400 S. Record Street, Suite 900
Dallas, TX 75202
CES’s current privacy terms separately identify
400 S. Record Street, Suite 1500
Dallas, TX 75202
for privacy-related correspondence. This should be treated as a specialized privacy address rather than a replacement for the general Suite 900 headquarters listing.
No material recent headquarters relocation requiring correction was identified. Older CES materials may show different suite numbers within the same 400 S. Record Street building, which reflects different departments or historical office configurations rather than a move away from Dallas.
1-866-634-9853
This is the current main phone number published on City Electric Supply’s official Contact Us page.
1-866-634-9853
Local customers can also call their nearest CES branch directly.
400 S. Record Street, Suite 900, Dallas, TX 75202
400 S. Record Street, Suite 900, Dallas, TX 75202
CES uses an official online email/contact form rather than prominently publishing one universal plain-text customer email address.
Contact Us
https://www.cityelectricsupply.com/ContactUs
Electrical Wholesale Distribution, Electrical Supplies, Lighting, Industrial Automation and Commercial Electrical Equipment
1983 in the United States.
CES’s current About Us page reports
3,400+ employees.
677 branches across 32 states.
250,000+ products
CES states that products it does not routinely carry can often be sourced through its supplier network.
https://www.cityelectricsupply.com/
https://www.cityelectricsupply.com/careers
CES supplies electrical wire and cable for residential, commercial, and industrial applications.Branches can stock locally relevant wire sizes and types while the wider company network helps source specialized requirements.
Customers can purchase conduit, couplings, elbows, connectors, boxes, fittings, and related installation hardware.These products support raceway systems used in commercial, residential, and industrial electrical installations.
CES provides electrical distribution equipment including panels, breakers, disconnects, switchgear-related products, and supporting accessories.Availability varies by branch and project requirements.
The company supplies commercial, residential, industrial, indoor, outdoor, and specialty lighting products.CES works with numerous major manufacturers and can assist customers with project-specific lighting requirements.
Customers can purchase LED lamps, replacement bulbs, specialty lamps, and related lighting products.Product selection can include both conventional replacement products and energy-efficient LED technologies.
CES supplies dimmers, occupancy sensors, timers, photocontrols, switches, and other lighting-control devices.These products are used in residential automation, commercial energy management, and industrial environments.
The company’s branches stock receptacles, switches, wall plates, plugs, connectors, and related wiring-device products.Local selection depends on branch demand and market needs.
CES supplies automation and control products for manufacturing and industrial applications.Products can include sensors, relays, control devices, contactors, human-machine interfaces, and machine-safety components.
Industrial customers can source motor starters, contactors, overload protection, control components, and related products.CES’s product network supports both routine maintenance and larger automation projects.
CES sells cabinets, junction boxes, weather-resistant enclosures, control enclosures, and related accessories.These products protect electrical equipment in commercial and industrial environments.
Customers can obtain transformers for multiple voltage, control, distribution, and specialty applications.Branch teams can help source models appropriate for the technical requirements of a project.
CES sells professional electrical and construction tools from major manufacturers.Products can include hand tools, cutting tools, drilling equipment, crimping tools, meters, and installation accessories.
Electricians and industrial technicians can purchase meters, testers, thermal tools, and other diagnostic equipment.These products support troubleshooting, maintenance, commissioning, and electrical safety work.
CES supplies electric-vehicle charging equipment and related electrical products.Its broader supplier network includes EV charging brands and supporting infrastructure for residential and commercial projects.
Branches can source standby and backup generator equipment, accessories, and electrical components.CES serves contractors working on residential, commercial, and industrial backup-power installations.
CES carries personal protective equipment and other safety-related products used by electricians and contractors.Product availability can include electrical-safety equipment, labels, fastening systems, and jobsite protection supplies.
Customers can browse and purchase qualifying electrical products through CES Online.Digital ordering complements local branch inventory and gives account customers another purchasing channel.
CES provides free local delivery on locally stocked electrical supplies through its branch network.The company reports a U.S. fleet of more than 1,250 vehicles supporting this service.
Branches provide bid quoting and project-pricing assistance for contractors and commercial customers.Local decision-making allows teams to respond to market conditions and customer-specific project requirements.
Electrical contractors and businesses can open CES accounts to simplify recurring purchasing.Account relationships can support project pricing, ordering, branch service, deliveries, and other wholesale services.
CES states that it has access to more than 250,000 products and can locate products not normally stocked locally.This sourcing capability is particularly useful for specialized industrial and commercial requirements.
1-866-634-9853
1-866-634-9853
1-866-634-9853
1-866-634-9853.
1-866-634-9853
For an order or local inventory question, contacting the branch involved is often faster.
1-866-634-9853
1-866-634-9853
CES does not publish one nationwide separate Sales Department number.Sales are primarily handled through local branch teams.
No single public national billing number is prominently published.Existing account customers should contact the branch or account representative responsible for their account.
CES does not publish one universal regional-office number.Districts and branches maintain their own contacts.
Each of the company’s branches has its own local phone number.
Branch Locator
https://www.cityelectricsupply.com/branches
No universal public international Customer Service line is listed on the U.S. website.CES’s wider corporate family operates outside the United States through separate local organizations.
No nationwide public emergency or after-hours CES hotline is currently listed.Customers with urgent project needs should contact the relevant local branch and ask about local service arrangements.
Not applicable.
City Electric Supply is family owned and privately held.
CES’s media materials have used corporate communications contacts, but the current general public contact remains:
1-866-634-9853
No universal public HR phone number is prominently listed.
https://www.cityelectricsupply.com/careers
1-866-634-9853
CES’s current privacy notice uses this number for privacy questions.
Not applicable.
For most customer questions, call 1-866-634-9853 or contact the nearest CES branch directly. For inventory, pricing, quotes, delivery timing, order corrections, returns, or product sourcing, the local branch is normally the best starting point because CES deliberately gives branches substantial autonomy over stock, pricing, and customer relationships. Have your account name, purchase order or invoice, branch location, item numbers, quantities, and order date available.
If the matter involves an online order or website problem, use the official Contact Us or Report Issue form. For project bids and commercial accounts, ask to speak with the branch manager or assigned sales representative. Because CES’s decentralized structure is designed around local service, escalating a normal local order straight to national headquarters may actually slow the resolution if the branch can correct the problem directly.
For a serious corporate issue, use the Dallas headquarters contact. Explain which branch was involved, who you already contacted, the invoice or order number, and what outcome you are seeking. Written documentation is particularly important for billing, delivery-loss, product-return, or account disputes.
Complaints may involve incorrect products, damaged goods, deliveries, invoices, pricing, returns, customer service, account management, online purchases, branch interactions, or privacy. Customers should gather the invoice, purchase order, branch details, product numbers, delivery information, photographs, and previous communications before escalating.
Start with the CES branch that handled the order or call 1-866-634-9853. Explain the issue and provide the invoice, product number, order date, quantity, and requested resolution. For damaged or incorrect products, photographs and delivery documentation can help the branch investigate quickly.
For branch purchases, contact the branch’s sales or operations team. Website problems should use the online Report Issue form, while privacy matters should follow the privacy-contact process. Large commercial customers should also involve their account representative or project-sales contact.
If the first employee cannot resolve the complaint, ask for the Branch Manager or appropriate district management review. CES gives its branches significant local authority, so the Branch Manager is usually the most important escalation point for pricing, stock, deliveries, returns, or account-service concerns.
Submit a written explanation through CES’s Contact Us or Report Issue form. Include the branch, invoice number, order details, dates, employee contacts, and supporting documentation. Written communication creates a clear record and is especially useful when a dispute involves multiple deliveries or conversations.
If branch management does not resolve the issue, write to City Electric Supply, 400 S. Record Street, Suite 900, Dallas, TX 75202 or call 1-866-634-9853 and request corporate review. Include a concise chronology, previous branch contacts, invoices, and the specific correction or refund requested.
Privacy concerns should use the specialized privacy process and may be mailed to CES’s privacy correspondence address at 400 S. Record Street, Suite 1500, Dallas, TX 75202. Promotional disputes may be governed by specific promotion terms, while account or commercial-contract disputes should follow the agreement governing the transaction.
The appropriate regulator depends on the problem. Electrical-product safety issues may involve the Consumer Product Safety Commission or another product regulator, while privacy matters can fall under state privacy authorities. Commercial electrical contracting disputes are different from product-distribution complaints, so confirm which company actually performed the disputed work before filing externally.
For a consumer purchase, unresolved payment-card disputes can be raised with the card issuer where appropriate. General consumer matters may also be submitted to a state Attorney General or consumer-protection office. Business-to-business transactions may instead be controlled mainly by purchase orders, credit agreements, warranties, and commercial contract law.
Review the terms that governed the transaction before starting formal proceedings. Some CES promotional terms expressly provide for binding arbitration, while ordinary commercial orders may be subject to different contractual terms. For a significant unresolved dispute involving substantial money, project delay, or contractual liability, qualified legal advice may be appropriate.
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