-
- Dillons
About Dillons
Dillons is a Kansas-based supermarket chain and operating division of The Kroger Co. The business was founded in 1921, when J.S. Dillon opened the first J.S. Dillon & Sons grocery store. More than a century later, Dillons remains strongly associated with Kansas and operates supermarkets offering groceries, fresh food, pharmacies, fuel centers, pickup, delivery, gift cards, financial services, and other retail services.
Dillons is not a separately publicly traded company. It operates as part of Kroger, one of the largest food retailers in the United States. The Kroger Co. currently identifies 2700 E. 4th, Hutchinson, Kansas as the official office of its Dillon Stores division, and publishes 620-665-5511 as the division phone number.
Current Dillons store information lists 63 Dillons grocery stores in Kansas. The broader Dillon Stores division has historically also supported other Kroger banners in the central U.S., but the consumer-facing Dillons grocery banner itself is currently concentrated in Kansas.
Quick Information
Corporate Phone Number
620-665-5511
Kroger currently publishes this as the official telephone number for the Dillon Stores division office in Hutchinson.
Customer Service Number
1-800-576-4377
Also written as:
1-800-KROGERS
This is Dillons’ primary current Customer Service number for general shopping, pickup, delivery, pharmacy, account, rewards, and other consumer-support issues.
Corporate Office Address
Dillon Stores
2700 E. 4th
Hutchinson, KS 67501
United States
Headquarters Address
Dillon Stores
2700 E. 4th
Hutchinson, KS 67501
United States
Kroger’s current division directory confirms this Hutchinson office.
Mailing Address
Dillon Stores
P.O. Box 1608
Hutchinson, KS 67504-1608
United States.
Customer Service: customerservice@kroger.com
Privacy: KrogerPrivacyOffice@Kroger.com
Dillons uses Kroger’s centralized support infrastructure for many customer and privacy matters.
Industry
Supermarkets, Grocery Retail, Pharmacy, Fuel, E-Commerce, Foodservice and Consumer Retail
Founded
1921
The first J.S. Dillon & Sons store opened in 1921.
Founder
J.S. Dillon
Parent Company
The Kroger Co.
Parent Company CEO
Greg Foran
Kroger appointed Greg Foran Chief Executive Officer effective February 9, 2026.
Number of Dillons Grocery Stores
63 stores
Current Dillons location data lists 63 grocery stores in Kansas.
Number of Employees
Dillons does not currently publish a separate audited employee total for the Dillons banner.
Parent company Kroger reported more than 403,000 associates in its 2025 shareholder communication.
Corporate Office Hours
The division office does not publish prominent consumer walk-in hours through Dillons.com.
Customers should call before visiting.
Website
Parent Company Website
Careers Page
https://www.krogerfamilycareers.com/
Dillons store, pharmacy, distribution, management, and corporate employment is managed through the Kroger family career system.
Investor Relations
Dillons itself does not maintain separate Investor Relations.
Parent company:
The Kroger Co. trades on the:
New York Stock Exchange
Ticker:
KR
Dillons Products & Services
Dillons combines traditional grocery retail with pharmacy, healthcare, digital ordering, delivery, fuel, financial services, loyalty programs, prepared foods, and specialty departments.
Fresh Produce
Dillons sells fresh fruits, vegetables, herbs, salads, and other produce.
The company backs selected fresh and Kroger-brand products with a freshness and quality guarantee that can provide a replacement or refund when qualifying products do not meet expectations.
Meat
Dillons stores carry beef, poultry, pork, seafood, packaged meats, and other protein products.
Many locations include full-service or expanded fresh meat departments.
Seafood
Selected stores offer fresh and frozen seafood, including fish, shellfish, and prepared seafood products.
Selection varies by store size and local demand.
Bakery
Dillons bakery departments sell bread, cakes, cookies, pastries, desserts, and other baked goods.
Many stores also take custom cake and celebration orders.
Deli
Dillons delis offer sliced meats, cheeses, hot entrées, cold sides, party foods, and prepared meals.
Current Dillons data lists 56 deli locations across 27 Kansas cities.
Grocery
Customers can shop packaged foods, pantry staples, beverages, snacks, canned goods, breakfast products, baking ingredients, frozen foods, and household essentials.
Dairy
Dillons carries milk, eggs, butter, cheese, yogurt, cream, and other refrigerated dairy products.
Frozen Foods
Frozen foods include vegetables, pizzas, desserts, prepared meals, meat, seafood, breakfast items, and snacks.
Household Products
Dillons sells laundry supplies, paper products, cleaning products, storage items, batteries, and other household goods.
Health and Beauty
Stores carry personal-care, beauty, over-the-counter health, hygiene, and wellness products.
Dillons Pharmacy
Dillons pharmacies fill prescriptions and provide immunizations, health screenings, prescription management, and other pharmacy services.
General pharmacy help is available through 800-576-4377.
Prescription Refills
Customers can manage qualifying prescriptions through the Dillons and Kroger digital prescription platform.
Prescription status, payment, and refill functions are available through My Prescriptions.
Vaccine Services
Dillons Pharmacy offers vaccinations at participating locations.
Age, vaccine type, insurance coverage, and availability depend on location and applicable requirements.
The Little Clinic
Selected Dillons stores include The Little Clinic, where nurse practitioners and physician assistants treat common illnesses and provide routine healthcare.
The Little Clinic currently operates within select Dillons and other Kroger-family stores.
Grocery Pickup
Customers can order groceries online and collect them from participating Dillons locations.
Current Hutchinson listings, for example, identify multiple stores with pickup service.
Grocery Delivery
Dillons offers grocery delivery in eligible areas.
Orders may be fulfilled through Kroger delivery systems or third-party partners such as Instacart, depending on the location and service selected.
Express Delivery
Express Delivery is available for qualifying orders and markets.
Eligible products can be delivered faster for an additional surcharge, subject to current program terms.
Online Shopping
Customers can shop through:
The website supports grocery ordering, coupons, pharmacy services, shopping lists, pickup, delivery, and account management.
Dillons Mobile App
The Dillons app provides access to digital coupons, weekly ads, rewards, online ordering, prescriptions, shopping lists, and account tools.
Digital Coupons
Dillons customers can load digital coupons to their account and apply qualifying offers at checkout.
Fuel Points
Qualifying purchases can earn fuel points under Kroger’s loyalty ecosystem.
Points can be redeemed at participating fuel centers according to current program terms.
Fuel Centers
Many Dillons locations include fuel centers where customers can purchase gasoline and redeem qualifying fuel rewards.
Boost Membership
Dillons participates in Kroger’s Boost membership program.
Benefits can include delivery savings and other membership perks depending on the chosen tier and location.
SNAP EBT
Dillons accepts qualifying SNAP EBT payments.
Current product pages state that SNAP EBT can be used for eligible pickup and delivery orders at all Dillons locations, subject to payment rules.
Gift Cards
Dillons sells Kroger-family gift cards and many third-party gift cards both in stores and online.
The digital Gift Card Mall includes physical, eGift, Visa, Mastercard, and brand-specific options.
Floral Department
Selected Dillons stores provide flowers, arrangements, bouquets, plants, and event-related floral services.
Dillons maintains dedicated floral operations in markets such as Hutchinson.
Money Services
Selected Dillons stores provide financial-service products such as money orders, bill payment, and other qualifying services.
Availability varies by location.
Freshness Guarantee
Dillons and Kroger provide a freshness and quality guarantee on qualifying products.
Customers can request a replacement or refund through a store, online account, live chat, or Customer Service.
Dillons Corporate Phone Numbers
Corporate Phone Number
620-665-5511
Dillon Stores Division Number
620-665-5511
Corporate Headquarters Number
620-665-5511
Headquarters Number
620-665-5511
Corporate Office Number
620-665-5511
Kroger officially lists this number with the Hutchinson Dillon Stores office.
Customer Service Number
1-800-576-4377
Customer Support Number
1-800-KROGERS
Also:
1-800-576-4377.
Customer Service Hours
Current Dillons pharmacy guidance lists:
Monday to Friday: 7:00 AM to Midnight ET
Saturday and Sunday: 7:00 AM to 9:30 PM ET.
Grocery Delivery Support
1-800-576-4377
Dillons directs Kroger-fulfilled delivery complaints to this number.
Pharmacy Customer Service
800-576-4377.
The Little Clinic Number
1-888-852-2567
This line is published for urgent clinic feedback and direct clinic support.
Gift Card Online Order Support
844-217-4797
This number is for gift cards purchased through Kroger’s online Gift Card Mall.
In-Store Gift Card Issue Number
1-866-544-8062
Email:
paymentsupport@kroger.com.
Gift Card Activation Support
1-844-600-7765.
Kroger Gift Card Balance Number
1-866-822-6252.
Prepaid Visa / Mastercard Support
1-888-853-9536
This contact is specifically for certain Kroger-issued prepaid Visa and Mastercard gift cards.
Instacart Support
1-888-246-7822
This number applies when a Dillons delivery is fulfilled by Instacart rather than Kroger.
Toll-Free Number
1-800-576-4377
Billing Number
Dillons does not publish one universal consumer billing department number.
For grocery orders and account issues use:
1-800-576-4377
Regional Office Number
Dillon Stores division:
620-665-5511
Hutchinson Distribution / Receiving Number
620-669-3475 / 620-669-3476
These are Kroger logistics contacts for the Dillons Hutchinson facility and should not be treated as consumer Customer Service.
Goddard Distribution Contact
316-794-4319
This is a logistics receiving contact, not ordinary Customer Service.
Privacy Number
1-800-576-4377
Privacy Email
KrogerPrivacyOffice@Kroger.com.
Investor Relations Number
Dillons does not maintain separate Investor Relations.
Investor questions belong to The Kroger Co.
Human Resources Number
Dillons does not publish one universal public HR number for applicants.
Careers:
https://www.krogerfamilycareers.com/
How to Reach a Real Person at Dillons
For most grocery, pickup, delivery, digital coupon, account, refund, pharmacy, or loyalty concerns, call 1-800-576-4377. Customers can also use Dillons live chat through the Help Center. If the issue involves a specific in-store transaction, speaking with the store’s Customer Service Desk or manager first is often the fastest option.
For a pharmacy question, contact the local Dillons Pharmacy directly or use the same central Customer Service number. Clinic-related concerns can use 1-888-852-2567, while gift-card issues have dedicated support numbers depending on whether the card was purchased online or in a store.
Dillons Headquarters & Corporate Office Address
The current Dillon Stores division headquarters is:
Dillon Stores
2700 E. 4th
Hutchinson, KS 67501
United States
Phone: 620-665-5511
Mailing Address: P.O. Box 1608, Hutchinson, KS 67504-1608.
Hutchinson Division Headquarters
2700 E. 4th
Hutchinson, KS 67501
Kroger’s current corporate division directory continues to identify Hutchinson as the Dillon Stores office.
Current Parent Company
The Kroger Co.
Dillons operates as one of Kroger’s retail divisions.
Current Kroger CEO
Greg Foran
Greg Foran became Kroger CEO on February 9, 2026.
Current Kroger Chairman
Ron Sargent
Sargent remained Chairman after Greg Foran’s appointment as CEO.
Dillons Founding
Dillons began in:
1921
under the name:
J.S. Dillon & Sons.
Current Dillons Store Scale
Dillons currently lists:
63 grocery stores in Kansas.
Hutchinson Retail Presence
Dillons currently operates multiple consumer stores in Hutchinson, including stores on East 4th Avenue, West 5th Avenue, Plaza East Drive, and North Main Street.
Parent Company Workforce
Kroger reported more than:
403,000 associates
in its 2025 shareholder communication.
Stock Listing
The Kroger Co. trades on:
New York Stock Exchange
Ticker:
KR
Dillons itself does not have separate publicly traded stock.
How to File a Complaint Against Dillons
Customers may need to complain about food quality, an incorrect charge, a pickup or delivery order, pharmacy service, store cleanliness, employee behavior, gift cards, fuel, loyalty points, or another Dillons service. Keep the receipt, store address, date, order number, product information, photographs where appropriate, and previous Customer Service records before escalating.
Step 1: Contact the Dillons Store
Begin with the Dillons location where the problem occurred and ask to speak with the Customer Service Desk or store manager. Provide the receipt, transaction date, product information, order number, or pharmacy details relevant to the complaint. If the concern involves freshness or a qualifying Kroger-brand product, Dillons’ current freshness guarantee may allow a replacement or refund. Keep the manager’s name and any resolution offered.
Step 2: Contact Central Customer Service
If the local store does not resolve the issue, call 1-800-576-4377 or use Dillons’ online Customer Service and live-chat channels. Explain the store involved, dates, order details, and prior contact with store management. Keep any case number, email, or chat transcript provided by the support team.
Step 3: Use the Correct Specialized Support Team
Pharmacy matters can use the central Customer Service number or local pharmacy, The Little Clinic complaints can use 1-888-852-2567, and gift-card complaints have separate support contacts. If the problem involves an Instacart-fulfilled order, customers may also need to contact Instacart at 1-888-246-7822. Using the service-specific channel can help the issue reach the correct team more quickly.
Step 4: Send Formal Written Correspondence to Dillons
For a serious unresolved division-level complaint, correspondence can be sent to Dillon Stores, 2700 E. 4th, Hutchinson, KS 67501, or to P.O. Box 1608, Hutchinson, KS 67504-1608. Include the store, transaction, order or account details, previous case numbers, dates, and a chronological explanation of the complaint. Attach copies rather than original receipts and keep proof of mailing.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the correct external authority depends on the complaint. Food-safety concerns may involve the Kansas Department of Agriculture, local health authorities, FDA, or USDA depending on the product. Pharmacy concerns can involve the Kansas Board of Pharmacy, while payment disputes may involve the card issuer. General consumer complaints may be submitted to the appropriate state Attorney General or consumer-protection office. Keep receipts, photos, support transcripts, and Dillons responses before escalating.
