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- Principal Financial
About Principal Financial Group
Principal Financial Group, Inc. is an American financial-services company headquartered in Des Moines, Iowa. It provides retirement plans, investment management, life insurance, annuities, employee benefits, and other financial products for individuals, employers, institutions, and financial professionals.
The company was founded in 1879 as Bankers Life Association. It later adopted the Principal name and expanded from life insurance into workplace retirement plans, asset management, institutional services, and employee benefits. Principal now serves customers in the United States and international markets.
Principal Financial Group is publicly traded on Nasdaq under the symbol PFG. Because Principal offers many different financial and insurance products, customers may need a product-specific telephone number rather than a single general support line.
Quick Information
Corporate Phone Number
515-247-5111
This is Principal Financial Group’s corporate-headquarters telephone number in Des Moines.
Customer Service Number
1-800-986-3343
Principal uses this number as a general contact for individuals who need assistance identifying the correct service team.
Corporate Office Address
Principal Financial Group, Inc.
711 High Street
Des Moines, IA 50392
United States
This is Principal’s principal executive and corporate-office address.
Headquarters Address
711 High Street
Des Moines, IA 50392
United States
Principal’s executive leadership and central corporate operations are based in downtown Des Moines.
Principal does not publish one universal unsecured email address for every account or policy.
Customers should use secure messaging after signing in or contact the department responsible for their retirement, investment, insurance, or benefits product.
Industry
Financial services, retirement plans, investment management, insurance, and employee benefits
Founded / Established
1879
Principal began as Bankers Life Association in Des Moines, Iowa.
Number of Employees
Approximately 20,000 employees
Principal’s workforce includes retirement specialists, investment professionals, actuaries, insurance employees, customer-service representatives, technology teams, and corporate staff.
Corporate Office Hours
Principal does not publish a universal public visitor schedule for its headquarters.
Customer-service hours vary according to product and department. Customers should check their plan, policy, statement, or official contact page.
Website
Investor Relations
https://investors.principal.com/
The Investor Relations website provides financial results, SEC filings, stock information, governance documents, news, and investor events.
Careers Page
https://careers.principal.com/
Principal advertises opportunities in financial services, investments, insurance, technology, actuarial work, customer service, and corporate operations.
Principal Products & Services
Principal offers financial products for individuals, employers, institutions, and financial professionals.
Workplace Retirement Plans
Principal administers 401(k), 403(b), pension, and other employer-sponsored retirement plans.
Plan rules, investments, withdrawals, loans, and distributions depend on the employer’s plan document.
Individual Retirement Accounts
Principal offers eligible traditional and Roth individual retirement accounts.
Tax treatment, contribution rules, investment options, and withdrawal restrictions apply.
Investment Management
Principal Asset Management provides investment strategies for individuals, institutions, retirement plans, and other clients.
Investments may involve market risk and are not guaranteed bank deposits.
Life Insurance
Principal offers term and permanent life-insurance products through applicable insurance companies.
Eligibility, premiums, benefits, exclusions, and underwriting depend on the policy.
Disability Insurance
Principal provides individual and employer-sponsored disability-income insurance.
Benefits depend on the policy definition of disability, elimination period, benefit period, and claim evidence.
Dental and Vision Benefits
Employers may offer Principal dental and vision coverage to eligible employees and dependents.
Networks, deductibles, annual limits, and covered services vary by plan.
Annuities
Principal offers annuity products designed to support retirement income and long-term financial planning.
Fees, guarantees, surrender periods, and market risks vary by contract.
Business Financial Solutions
Principal provides retirement, insurance, and employee-benefit solutions for businesses.
Products can support employee retention, business protection, and succession planning.
Online Account Services
Customers can use Principal’s online platform to review account balances, plan information, investments, benefits, and available transactions.
Access and features vary by product.
Principal Corporate Phone Numbers
Principal Corporate Headquarters Number
515-247-5111
This number is associated with Principal Financial Group’s headquarters in Des Moines.
Principal General Customer Service Number
1-800-986-3343
Use this number for general assistance and help identifying the correct department.
Principal Retirement Plan Customer Service Number
1-800-547-7754
This number is used for assistance with many Principal employer-sponsored retirement accounts.
Participants should verify the number printed on their statement or plan website.
Product-Specific Support Numbers
Principal maintains separate contacts for retirement plans, insurance policies, benefits, investments, and employer accounts.
Use the number printed on the applicable statement, identification card, policy, or plan document.
How to Reach a Real Person at Principal
Call Principal at 1-800-986-3343 for general assistance or use the telephone number printed on your account statement, insurance policy, benefits card, or retirement-plan website. Retirement-plan participants may call 1-800-547-7754 when that number applies to their plan. Have your account or policy number, employer name, date of birth, transaction details, and relevant documents ready.
Explain whether the issue concerns a retirement distribution, contribution, investment, insurance claim, premium, dental benefit, disability benefit, or online account. Ask to be transferred to the correct product team. If the first representative cannot resolve the matter, request a supervisor and obtain a case or reference number.
Principal Headquarters & Corporate Office Address
Principal Financial Group Headquarters
Principal Financial Group, Inc.
711 High Street
Des Moines, IA 50392
United States
Corporate Phone: 515-247-5111
This is Principal’s principal executive-office address.
Product-Specific Mailing Addresses
Retirement transactions, insurance claims, premium payments, rollover documents, and benefit forms may require different addresses.
Use the address printed on the applicable form, statement, policy, or official Principal instructions.
Principal Asset Management Offices
Principal maintains investment-management and corporate offices in the United States and international markets.
These locations should not automatically be used for retail account correspondence.
Claims and Retirement Documents
Sensitive financial, medical, or identity documents should be submitted only through Principal’s authorized portal, fax number, or mailing address.
Customers should confirm receipt of time-sensitive documents.
How to File a Complaint Against Principal
Step 1: Contact the Product Service Team
Call the number printed on the statement, policy, retirement account, or benefits card.
Provide the account number, transaction details, relevant dates, and requested resolution.
Step 2: Request a Supervisor
Ask for a supervisor or senior specialist if the first representative cannot resolve the problem.
Request a complaint or case number.
Step 3: Submit the Complaint in Writing
Use Principal’s secure messaging system or the written process provided by the applicable product team.
Include the account or policy number and supporting information.
Step 4: File a Claim Appeal
If an insurance or benefits claim is denied, follow the appeal procedure stated in the denial notice.
Submit the appeal before the deadline and include relevant medical or financial evidence.
Step 5: Contact the Employer Plan Administrator
Complaints involving an employer-sponsored retirement or benefit plan may require assistance from the employer’s plan administrator.
Some decisions are controlled by the employer’s plan rather than Principal.
Step 6: Contact Corporate Headquarters
An unresolved corporate complaint may be mailed to:
Principal Financial Group, Inc.
Attention: Customer Relations or Executive Office
711 High Street
Des Moines, IA 50392
United States
Send copies of supporting documents and use a traceable mailing method.
Step 7: Contact the Appropriate Regulator
Depending on the product, unresolved complaints may be submitted to a state insurance department, securities regulator, Department of Labor, or another responsible authority.
The correct regulator depends on whether the matter involves insurance, investments, retirement benefits, or employment benefits.
Step 8: Keep Complete Records
Retain statements, policies, denial notices, forms, case numbers, emails, and mailing confirmations.
Record every appeal and transaction deadline.
