The Popcorn Factory, Inc Headquarters & Corporate Office

About The Popcorn Factory

The Popcorn Factory is a U.S. gourmet food and gifting brand specializing in popcorn tins, flavored popcorn, snack assortments, gift towers, seasonal gifts, corporate gifts, and celebration products. The company has operated for several decades and became particularly well known for its decorative popcorn tins and mail-order gifting business. Its model was built around offering popcorn in multiple flavors and gift formats for birthdays, holidays, corporate occasions, family celebrations, and other events. Historical company materials have associated The Popcorn Factory with Lake Forest, Illinois, where its production and operating facilities have been based.

The Popcorn Factory today operates as part of the broader 1-800-FLOWERS.COM, Inc. gifting platform. Its merchandise includes butter popcorn, cheese popcorn, caramel corn, specialty flavors, gourmet snack mixes, gift baskets, tins, towers, corporate gifts, and seasonal collections. The brand benefits from 1-800-FLOWERS.COM’s larger e-commerce, loyalty, customer-service, and gifting infrastructure, including cross-brand programs such as Celebrations Passport.

The Popcorn Factory is no longer an independent company in the corporate ownership sense. 1-800-FLOWERS.COM, Inc. acquired The Popcorn Factory in 2002 as part of its expansion beyond flowers into gourmet foods and gifting. The parent company is publicly traded on Nasdaq under ticker symbol FLWS and currently maintains its corporate headquarters at Two Jericho Plaza, Floor 2, Jericho, New York. Therefore, older pages listing Lake Forest, Illinois as The Popcorn Factory’s standalone corporate headquarters should distinguish between the brand’s Illinois operating presence and the current parent-company corporate headquarters.

The Popcorn Factory Headquarters & Corporate Office Address

Current Headquarters

1-800-FLOWERS.COM, Inc.
Two Jericho Plaza, Floor 2
Jericho, NY 11753
United States

The Popcorn Factory is part of 1-800-FLOWERS.COM, Inc., and the parent company’s current corporate headquarters is located at Two Jericho Plaza in Jericho, New York.

Corporate Office

Two Jericho Plaza, Floor 2
Jericho, NY 11753
United States

Parent-company executive, investor, corporate governance, financial, and strategic functions are managed through 1-800-FLOWERS.COM, Inc.’s Jericho headquarters.

Mailing Address

The Popcorn Factory
Lake Forest, IL 60045
United States

Historical and product materials continue to associate The Popcorn Factory brand and operations with Lake Forest, Illinois. Because customer-support and shipping addresses can change, customers should use the address shown on their current order or return instructions rather than mailing unsolicited returns to an older address.

Other Important Address

The Popcorn Factory
13970 West Laurel Drive
Lake Forest, IL 60045
United States

This address has historically been associated with The Popcorn Factory’s wholesale and operating facility in Lake Forest. It is useful as a historical and operational reference, but current corporate governance is handled through 1-800-FLOWERS.COM, Inc. in Jericho, New York.

Former / Historical Headquarters

Lake Forest, Illinois

The Popcorn Factory was historically described as headquartered in Lake Forest, and company press materials continued to use that description after the 1-800-FLOWERS.COM acquisition. Current content should clarify that Lake Forest represents the brand’s longstanding operational base, while the public parent company’s current corporate headquarters is in Jericho, New York.

Quick Information

Corporate Phone Number

516-237-6000

This is the verified telephone number for 1-800-FLOWERS.COM, Inc.’s current corporate headquarters in Jericho, New York.

Customer Service Number

800-842-0256

The Popcorn Factory has published this number for customer-related contact and catalog preferences. It remains a verified brand-specific support number from official company materials.

Corporate Office Address

Two Jericho Plaza, Floor 2, Jericho, NY 11753, United States.

Headquarters Address

Parent-company headquarters: Two Jericho Plaza, Floor 2, Jericho, NY 11753. Longstanding Popcorn Factory operating base: Lake Forest, Illinois.

Email

service@ThePopcornFactory.com

The Popcorn Factory publishes this email for customer-service and catalog-related requests in its official materials.

Industry

Gourmet foods, gifting, popcorn, snack foods, e-commerce, corporate gifts, and direct-to-consumer retail.

Founded

The Popcorn Factory has operated for more than four decades. 1-800-FLOWERS.COM acquired the brand in 2002.

Ownership

The Popcorn Factory is owned by 1-800-FLOWERS.COM, Inc., a publicly traded gifting company listed on Nasdaq under ticker symbol FLWS.

Parent Company Revenue

1-800-FLOWERS.COM, Inc. reports approximately $1.50 billion in fiscal 2026 total revenue.

Corporate Office Hours

Public visitor hours for the Jericho headquarters are not prominently published. Brand customer-service and business-gifting hours vary by channel.

Website

https://www.thepopcornfactory.com/

Investor Relations / Careers Page

Investor Relations: https://www.1800flowersinc.com/investors/

Careers: https://www.1800flowersinc.com/careers/

The Popcorn Factory Products & Services

Gourmet Popcorn Tins

The Popcorn Factory is best known for decorative tins containing multiple varieties of popcorn. Popular assortments can include butter, cheese, and caramel popcorn, with larger tins offering additional specialty flavors.

Butter Popcorn

Butter popcorn is one of the brand’s traditional flavors and is sold individually or as part of multi-flavor assortments and gift tins.

Cheese Popcorn

Cheese popcorn is included in many of The Popcorn Factory’s signature gift combinations. The product is commonly paired with butter and caramel popcorn in three-way tins.

Caramel Corn

Caramel corn is another core flavor used across gift tins, seasonal assortments, snack packages, and corporate gifting options.

Specialty Popcorn Flavors

The brand develops additional sweet and savory flavors for seasonal collections and special occasions. Product selection changes throughout the year based on holidays, promotions, and gifting themes.

Popcorn Gift Baskets

Customers can purchase gift baskets and snack arrangements containing popcorn, pretzels, candy, nuts, cookies, and other gourmet products.

Holiday Gifts

The Popcorn Factory offers products for Christmas, Valentine’s Day, Easter, Halloween, Thanksgiving, birthdays, graduations, and other holidays or celebrations.

Corporate Gifts

Businesses can purchase popcorn gifts for employees, clients, prospects, and corporate events. The brand has offered customized gifts, business cards, company logos, volume discounts, and corporate billing subject to applicable terms.

Personalized Gifts

Certain products can be customized with names, messages, artwork, or occasion-specific designs, depending on current product availability.

Celebrations Passport

Eligible customers can use the parent company’s Celebrations Passport program across participating brands. The program may provide shipping and service-charge benefits according to current membership terms.

The Popcorn Factory Corporate Phone Numbers

Corporate Phone Number

516-237-6000

This is the verified corporate headquarters number for parent company 1-800-FLOWERS.COM, Inc. in Jericho, New York. Corporate matters involving ownership, governance, or the broader brand portfolio should use the parent-company structure.

Corporate Headquarters Number

516-237-6000

The number is associated with 1-800-FLOWERS.COM, Inc.’s principal offices at Two Jericho Plaza.

Headquarters Number

516-237-6000

This is the strongest current parent-company headquarters contact. The Popcorn Factory’s Lake Forest operation does not currently publish a separate universal corporate switchboard through the parent company’s current corporate pages.

Corporate Office Number

516-237-6000

Customers should reserve this number for legitimate corporate-level matters. Normal gift-order and delivery issues should first go through The Popcorn Factory customer-service channels.

Customer Service Number

800-842-0256

The Popcorn Factory has published this number for customer-service and catalog-related questions.

Customer Support Number

800-842-0256

This number can be used for brand-specific customer assistance when an order, catalog, product, or account matter needs attention.

Order Number

800-541-2676

Official Popcorn Factory catalog materials have published this toll-free number for placing orders.

Business Gifting Number

888-475-2676

The Popcorn Factory has published this dedicated number for corporate gifting and business gift programs. Business representatives can use it for larger orders, customization, and volume-purchase inquiries.

Media / Press Number

516-237-4521

1-800-FLOWERS.COM corporate materials publish this public-relations hotline for media inquiries involving its family of brands.

Investor Relations Number

Publicly verified direct number not prominently available.

The Popcorn Factory does not maintain its own Investor Relations department. Investor matters are handled through 1-800-FLOWERS.COM, Inc.’s corporate Investor Relations resources.

How to Reach a Real Person at The Popcorn Factory

For an order, product, catalog, shipping, or customer-service concern, start with 800-842-0256 or email service@ThePopcornFactory.com. If the purpose is to place a gift order, official brand materials have also published 800-541-2676. Corporate gifting customers can use 888-475-2676 for assistance with larger business orders, custom products, and volume gifting.

Before contacting the company, have the order number, purchaser name, recipient name, delivery address, product number, requested delivery date, payment details with sensitive information protected, and any tracking information ready. If the concern involves damaged food or incorrect products, photographs of the packaging and item can help support the complaint.

If the brand’s customer-service channels do not resolve a serious matter, escalation can be directed through parent company 1-800-FLOWERS.COM, Inc. at its current corporate headquarters in Jericho, New York. Parent-company escalation is more appropriate for repeated unresolved complaints than for ordinary order tracking.

How to File a Complaint Against The Popcorn Factory

Complaints can involve late deliveries, missing gifts, incorrect items, damaged products, food quality, refunds, billing, corporate gift orders, promotional offers, or customer service. Before escalating, gather the order confirmation, delivery details, photographs, product information, tracking data, payment records, and prior support correspondence.

Step 1: Contact Customer Service

Start with The Popcorn Factory customer-service team at 800-842-0256 or service@ThePopcornFactory.com. Provide the order number and explain whether the problem involves delivery, product quality, billing, or another issue.

Step 2: Contact the Relevant Department

Corporate-gift disputes should be handled through the business-gifting team, while ordinary individual gift orders should remain with customer service. Using the correct department is particularly important for high-volume corporate orders.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the complaint, ask for supervisor review. Clearly explain what resolution has already been offered and whether you require a replacement, refund, delivery correction, or another remedy.

Step 4: Use the Company’s Written Complaint Channel

Send the complaint to service@ThePopcornFactory.com and include the order number, delivery details, photographs, and requested resolution. Written communication helps create a record for later escalation.

Step 5: Contact Corporate Headquarters

For serious unresolved matters, contact parent company 1-800-FLOWERS.COM, Inc. at Two Jericho Plaza, Floor 2, Jericho, NY 11753. Include prior customer-service information and identify The Popcorn Factory as the brand involved.

Step 6: Use the Specialized Complaint or Dispute Department

Billing, privacy, corporate-gifting, and food-quality concerns may require specialized review. Ask the support representative to transfer or escalate the case to the function responsible for the specific issue.

Step 7: File With the Appropriate Regulator

Food-safety concerns may be reportable to appropriate local, state, or federal food-safety authorities. Advertising or consumer-protection issues may fall under the Federal Trade Commission or state consumer-protection agencies.

Step 8: Use Consumer Protection or Financial Dispute Options

If a refund or billing dispute remains unresolved, a customer may contact their state attorney general’s consumer-protection office or dispute a qualifying card transaction with the issuing bank.

Step 9: Consider Formal Legal or Arbitration Procedures

For a significant business-order, contractual, injury, or financial dispute, review the applicable order terms before pursuing formal proceedings. Legal advice may be appropriate when the amount or consequences are substantial.