RealReal Inc
The RealReal, Inc. is a publicly traded luxury resale and consignment company headquartered in San Francisco, California. Founded in 2011, the business operates an online marketplace and physical retail network specializing in authenticated pre-owned luxury goods. Its assortment includes women’s and men’s fashion, handbags, shoes, jewelry, watches, accessories, vintage goods, and selected home and art categories. The RealReal describes itself as the world’s largest online marketplace for authenticated luxury resale.
The company operates a full-service consignment model rather than a conventional peer-to-peer marketplace. Sellers can arrange in-home appointments, direct shipping, store drop-off, or virtual assistance. Once accepted, products are processed through The RealReal’s authentication and operations network, photographed, priced, listed, sold, and fulfilled by the company. Current 2026 materials state that The RealReal has a community of roughly 44 million members and has sold more than 50 million items over its operating history.
The RealReal’s current principal executive offices are located at 55 Francisco Street, Suite 400, San Francisco, CA 94133, and the company’s corporate telephone number is 855-435-5893. Current President and CEO Rati Sahi Levesque has led the company since October 2024 after previously serving as President and COO and helping build the company from its early years. The RealReal trades on Nasdaq under ticker REAL.
855-435-5893
This is the current corporate telephone number published in The RealReal’s 2025 Form 10-K.
855-435-5893
Customers can also text
50347
for support.
The RealReal, Inc.
55 Francisco Street, Suite 400
San Francisco, CA 94133
United States
The RealReal, Inc.
55 Francisco Street, Suite 400
San Francisco, CA 94133
United States.
Customer Service: customerservice@therealreal.com
Authenticity: authenticity@therealreal.com
Consignor Relations: mytrr@therealreal.com
Press: pr@therealreal.com
Investor Relations: ir@therealreal.com.
Luxury Resale, E-Commerce, Consignment, Fashion Retail, Jewelry, Watches and Sustainable Retail
2011
The company was incorporated in Delaware in March 2011.
Approximately:
44 million members according to current September 2026 company materials.
The company operated 17 retail locations when its San Francisco flagship reopened in February 2026 and has continued expanding, including a new Glendale, California location in October 2026.
The corporate office does not publish standard public walk-in hours.
Current Customer Service telephone availability associated with First Look membership is
Monday to Friday: 5:00 AM to 6:00 PM PT
Saturday and Sunday: 7:00 AM to 4:00 PM PT.
https://investor.therealreal.com/
https://careers.therealreal.com/
The RealReal operates both as a resale marketplace for buyers and a managed consignment service for sellers. Its product and service ecosystem therefore includes luxury retail, seller acquisition, authentication, pricing, fulfillment, membership, retail stores, and luxury advisory services.
Individuals can consign qualifying luxury goods to The RealReal for resale.
The company handles authentication, merchandising, photography, pricing, listing, customer service, payment processing, and fulfillment rather than requiring the seller to manage each transaction.
The RealReal sells authenticated pre-owned women’s clothing from luxury and contemporary designers.
Categories include dresses, jackets, outerwear, knitwear, denim, tops, pants, skirts, and designer separates.
The men’s marketplace includes luxury clothing, tailoring, outerwear, footwear, bags, accessories, and streetwear.
Inventory changes constantly because each consigned item is generally unique.
Handbags are one of The RealReal’s major luxury categories.
Current company promotions indicate that qualifying handbag consignors can earn commissions of up to approximately 85%, depending on item value and the commission program in effect.
The RealReal sells authenticated fine jewelry from luxury brands, established jewelry houses, and high-value designers.
The company employs specialists to evaluate authenticity, materials, condition, and resale value.
The RealReal buys and consigns watches from major luxury manufacturers.
Its current consignment program advertises commissions of up to approximately 90% on qualifying watches, depending on value and program terms.
The footwear marketplace includes luxury sneakers, heels, boots, sandals, loafers, and other designer shoes.
Items are inspected and listed individually with condition information.
Accessories include scarves, belts, sunglasses, wallets, small leather goods, hats, and other designer products.
The availability of individual pieces depends on what consignors submit and what passes authentication and quality review.
The RealReal maintains a significant vintage-luxury assortment.
Vintage categories can include clothing, handbags, jewelry, accessories, and collectible fashion from heritage brands.
The RealReal has historically offered selected home décor, collectibles, art, and design objects.
However, its acceptance rules have changed over time, and current consignment criteria should be checked before submitting furniture, art, or oversized items.
Authentication is a core part of The RealReal’s business model.
The company operates authentication centers in New Jersey and Arizona where luxury experts work with proprietary technology, AI, and machine learning to review, process, photograph, and prepare products for sale.
If a buyer questions the authenticity of a purchase, The RealReal allows the customer to contact Customer Service and may request that the item be returned to an authentication center for another review.
In eligible markets, customers can book an in-home appointment with a luxury expert.
The representative helps identify appropriate items, provides estimated values, and arranges transfer of accepted goods to The RealReal.
Sellers can ship qualifying products to The RealReal using prepaid shipping labels or supported UPS services.
This provides a national consignment option for customers outside markets with in-home pickup.
Customers can bring qualifying luxury goods to The RealReal retail stores and consignment offices.
Many locations support both shopping and consignment, while some offices focus primarily on seller services.
The RealReal offers certain sellers an option to sell eligible products directly rather than wait for the item to sell under traditional consignment.
Terms and offers vary according to product, category, condition, demand, and current company programs.
RealReal Rewards provides consignors with loyalty-based benefits and commission incentives.
Higher tiers can include concierge service, in-home appointments, van pickup in eligible areas, event invitations, and other benefits.
First Look costs $12 per month and gives members 24-hour early access to more than 10,000 daily new arrivals along with exclusive sales and promotions.
First Look Platinum costs $49.95 per month and includes First Look benefits plus qualifying upgrades to two-day shipping.
TheRealReal.com allows customers to search and purchase pre-owned luxury items online.
The marketplace supports account management, order tracking, saved products, returns, membership, consignment management, and shopping across multiple luxury categories.
The RealReal operates physical retail locations in major luxury markets including New York, San Francisco, Los Angeles, Miami, Chicago, Dallas, Houston, Greenwich, Palo Alto, Newport Beach, and other cities.
Retail locations can support shopping, consignor appointments, product drop-off, and high-value consultations.
Eligible purchases generally require a return request within 14 days of the in-store purchase or original shipment date and must be returned within 21 days.
Certain categories and deeply discounted products can be final sale.
855-435-5893.
855-435-5893
855-435-5893
855-435-5893
855-435-5893
50347
Customers can text support keywords to this short code for assistance.
customerservice@therealreal.com.
authenticity@therealreal.com.
mytrr@therealreal.com.
855-435-5893
855-435-5893
Monday to Friday: 5:00 AM to 6:00 PM PT
Saturday and Sunday: 7:00 AM to 4:00 PM PT.
The RealReal does not publish a separate universal billing-only number.
Use Customer Service at 855-435-5893 for billing or membership-related issues.
The company does not maintain a conventional public retail sales hotline separate from Customer Service.
Consignment specialists and stores use specialized seller-assistance channels.
No single regional-office number is publicly listed.
Individual store contacts vary by location.
Each retail location or consignment office has its own local contact information.
The RealReal does not prominently publish one universal international Customer Service number.
International customers should use online Customer Service and email support.
No corporate emergency hotline is published.
Investor Relations does not prominently publish a telephone number on its main investor page.
ir@therealreal.com.
pr@therealreal.com.
The RealReal does not publish one universal public HR phone number.
https://careers.therealreal.com/
Not applicable.
For ordinary buyer or seller support, call 855-435-5893, use live chat through The RealReal Support Center, or text 50347. Customers should have the order number, account email, consignor information, product details, and photographs available when relevant. For an authenticity concern, email authenticity@therealreal.com, while seller account matters can also be directed to mytrr@therealreal.com.
If the issue involves a return, initiate the RMA through the My Purchases section before the return deadline. If the complaint involves consignment pricing, commissions, missing inventory, or payment timing, use Consignor Relations instead of ordinary buyer support. Maintaining one written support thread can make escalation easier because the seller’s item history and account notes remain visible together.
For membership or general account issues, the corporate/customer number 855-435-5893 is the most useful phone route. For a serious unresolved corporate matter, The RealReal’s current headquarters is at 55 Francisco Street, Suite 400, San Francisco, CA 94133.
The RealReal, Inc.
55 Francisco Street, Suite 400
San Francisco, CA 94133
United States.
The RealReal’s 2025 Form 10-K identifies this as its principal executive office. The company remains headquartered in San Francisco, the city where it was founded.
55 Francisco Street, Suite 400
San Francisco, CA 94133
United States
The corporate office and headquarters are the same principal executive location.
The RealReal
Attention: Customer Returns
35 Enterprise Ave., Suite C
Secaucus, NJ 07094
United States.
This address is specifically used for qualifying returns and should not be confused with the San Francisco corporate headquarters.
The RealReal currently operates major authentication and operations centers in
New Jersey
and
Arizona
These facilities support authentication, photography, inventory processing, storage, returns, and fulfillment.
Complaints may involve authenticity, returns, refunds, consignment pricing, missing items, seller payouts, commissions, shipping, membership charges, account restrictions, or retail-store experiences. Before escalating, keep the order number, consignor account information, item description, tracking number, screenshots, photographs, payment records, and all prior correspondence.
Begin by calling 855-435-5893, using live chat, or emailing customerservice@therealreal.com. Clearly explain whether the complaint involves a purchase, return, seller transaction, authenticity question, or membership. Ask for the matter to be documented and retain any case reference or written response.
Authenticity concerns should be directed to authenticity@therealreal.com, while consignor problems can use mytrr@therealreal.com. Using the correct specialized team is especially important for consignment payments, item acceptance, authentication decisions, or return-to-consignor requests because ordinary buyer support may not have full access to seller-processing information.
If the first representative does not resolve the issue, request additional review and provide the complete history of the complaint. For authenticity disputes, ask whether the item can be sent back for re-authentication. For consignment disputes, ask that the item’s processing history, pricing, payout status, and acceptance records be reviewed.
Continue the complaint through email or live-chat records rather than relying only on telephone conversations. Include screenshots of listings, order confirmations, shipping scans, commission information, membership charges, or other relevant evidence. Written documentation is particularly useful when the issue involves a difference between how an item was described online and what the customer received.
For a serious unresolved dispute, send written correspondence to The RealReal, Inc., 55 Francisco Street, Suite 400, San Francisco, CA 94133. Include the account email, order or consignment numbers, dates, prior support contacts, and a clear description of the requested resolution.
For a buyer authenticity claim, work with the Authentication team. For a seller commission, payout, or item-return dispute, use Consignor Relations. For recurring First Look or Platinum charges, use Customer Service and the membership cancellation process in Account Info. Separating the complaint by function improves the chance that the appropriate records and policies will be reviewed.
If the complaint concerns alleged deceptive retail practices, data privacy, or another regulated issue, the appropriate authority will depend on the nature of the complaint and the customer’s state. Securities-related complaints involving the public company are different from ordinary marketplace complaints and may involve securities regulators rather than consumer agencies.
If a qualifying refund or unauthorized recurring charge remains unresolved, customers may contact their card issuer or payment provider after first attempting resolution with The RealReal. State Attorneys General or consumer-protection agencies may also accept complaints involving retail transactions, advertising, refunds, or contractual concerns.
If the dispute remains unresolved and the financial amount is substantial, review The RealReal’s current Terms of Service, Consignor Terms, membership terms, and any applicable dispute-resolution provisions. Depending on the transaction, those agreements may govern arbitration, venue, notice requirements, or other formal remedies. Independent legal advice may be appropriate for high-value consignment or authenticity disputes.
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