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- State Farm
About State Farm
State Farm is one of the largest insurance organizations in the United States, providing insurance and related financial services to individuals, families, and businesses across the country. The company was founded in 1922 by George J. Mecherle, a retired farmer who believed rural motorists should receive insurance rates that more accurately reflected their driving risks.
State Farm initially focused on automobile insurance but gradually expanded into homeowners insurance, renters insurance, life insurance, business coverage, and other protection products. The company is particularly known for its large network of local State Farm agents, who provide customers with policy information, insurance quotes, claims assistance, and account support.
State Farm operates as a mutual insurance organization rather than a traditional publicly traded insurance company. Its main corporate headquarters remains in Bloomington, Illinois.
In March 2026, State Farm announced plans to consolidate approximately 13,000 Bloomington-based employees into its Corporate South campus at 3 State Farm Plaza by the end of 2027. However, One State Farm Plaza remains the company’s published corporate headquarters address in 2026.
Quick Information
Industry
Insurance and Financial Services
Founded
1922
Corporate Phone Number
800-782-8332
Customer Service Number
855-733-7333
Corporate Office Address
One State Farm Plaza
Bloomington, IL 61710
United States
Headquarters Address
One State Farm Plaza
Bloomington, IL 61710
United States
State Farm does not currently publish one universal general customer-service email. Customers should contact their State Farm agent or use the official online contact system.
Claims Number
800-732-5246
Emergency Road Service
877-627-5757
Business Type
Mutual Insurance Organization
Founder
George J. Mecherle
Website
State Farm Products & Services
State Farm provides a broad range of insurance and financial products designed for individuals, families, vehicle owners, homeowners, renters, and businesses.
Auto Insurance
State Farm offers automobile insurance that can include liability coverage, collision coverage, comprehensive coverage, uninsured and underinsured motorist protection, medical coverage, and other available protections.
Coverage and availability vary by state.
Homeowners Insurance
State Farm provides homeowners insurance covering eligible homes, personal property, liabilities, and certain covered losses.
Renters Insurance
Customers who rent apartments, houses, or other qualifying residences can purchase coverage for personal belongings and eligible liabilities.
Life Insurance
State Farm offers several types of life insurance designed to provide financial protection to policyholders and their beneficiaries.
Business Insurance
Business owners can obtain coverage for property, liability, vehicles, workers, and other business risks depending on eligibility.
Claims Services
Customers can report and track auto, home, property, and other eligible insurance claims through State Farm.
The current main claims number is:
800-732-5246
Emergency Road Service
Eligible policyholders can request roadside assistance for services such as towing, battery problems, lockouts, and other covered situations.
The current emergency road-service number is:
877-627-5757
Online and Mobile Account Management
Customers can use StateFarm.com and the State Farm mobile app to access policies, payments, insurance cards, claims, and other services.
State Farm Corporate Phone Numbers
State Farm General Corporate Contact
800-STATE-FARM
800-782-8332
State Farm currently publishes this number for general comments, questions, and insurance inquiries.
State Farm Customer Service
855-733-7333
State Farm specifically identifies this as its toll-free customer-service number.
Claims Department
800-SF-CLAIM
800-732-5246
Customers can use this number to report and follow up on eligible auto, home, or property claims.
Emergency Road Service
877-627-5757
This service is available 24 hours a day for eligible roadside-assistance situations.
Local State Farm Agents
Individual State Farm agents maintain their own local telephone numbers.
For policy changes, coverage questions, premium discussions, or localized assistance, contacting your assigned State Farm agent may be the fastest option.
How to Reach a Real Person at State Farm
For general insurance customer service, call:
855-733-7333
For broader questions or insurance quotes, customers can also call:
800-782-8332
State Farm states that calls made to the general number during business hours may be directed to a nearby agent, while after-hours calls may be routed to a Customer Care Center representative.
Before calling, have the following information available when applicable:
- Policy number
- Claim number
- Name of policyholder
- Vehicle or property information
- Date of loss
- Billing information
- State Farm agent information
- Description of the problem
For an existing claim, contacting the claims representative assigned to your case may provide faster assistance than starting with general Customer Service.
Customers can also contact their local State Farm agent through the Find an Agent system.
State Farm Headquarters & Corporate Office Address
State Farm Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
United States
State Farm currently publishes One State Farm Plaza as its corporate headquarters.
The Bloomington corporate operations support insurance administration, claims, technology, finance, legal services, customer support, underwriting, and other enterprise functions.
Future Bloomington Consolidation
State Farm announced in March 2026 that it intends to consolidate Bloomington-area employees into:
3 State Farm Plaza
Bloomington, IL
The transition is expected to occur by the end of 2027.
Until that process is completed and State Farm officially changes its published headquarters address, One State Farm Plaza remains the correct current headquarters address.
How to File a Complaint Against State Farm
Step 1: Contact Your State Farm Agent
For policy, premium, billing, or service complaints, begin with the State Farm agent servicing your account.
Explain the issue clearly and provide relevant policy information.
Step 2: Contact State Farm Customer Service
If your agent cannot resolve the concern, call:
855-733-7333
Provide your policy information and details of your previous attempts to resolve the issue.
Step 3: Contact the Claims Department
For an insurance claim dispute, call:
800-732-5246
If you already have an assigned claims representative, contact that person first.
Step 4: Request Further Review
If the issue remains unresolved, ask for supervisory or management review.
Keep records of:
- Policy documents
- Claim numbers
- Estimates
- Photographs
- Emails
- Payment records
- Dates of calls
- Names of representatives
Step 5: Contact State Farm Headquarters
For serious unresolved correspondence:
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
United States
Step 6: Contact Your State Insurance Regulator
Insurance companies are primarily regulated at the state level.
Policyholders can generally submit unresolved complaints to the Department of Insurance or equivalent insurance regulator in their state.
Step 7: Keep Complete Documentation
Maintain copies of insurance policies, claim communications, repair estimates, medical documentation when relevant, payment records, and complaint reference numbers.
