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- State Farm
About State Farm
State Farm is an American insurance and financial-services organization headquartered in Bloomington, Illinois. George Jacob “G.J.” Mecherle founded State Farm Mutual Automobile Insurance Company in 1922.
State Farm and its affiliated companies offer automobile, homeowners, renters, life, health, business, motorcycle, and other insurance products. Services are provided through State Farm agents, online accounts, mobile applications, and centralized service departments.
State Farm Mutual Automobile Insurance Company is the parent company of the State Farm organization. It is a mutual insurance company rather than a publicly traded corporation.
Quick Information
Company Name
State Farm Mutual Automobile Insurance Company
Industry
Insurance and financial services
Founded
1922
Founder
George Jacob “G.J.” Mecherle
President and Chief Executive Officer
Jon Farney
Chairman of the Board
Kenneth J. Worzel
Company Type
Mutual insurance company
Customer Service Number
1-800-782-8332
1-800-STATE-FARM
Corporate Office Number
1-800-782-8332
Corporate Headquarters Address
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
United States
Claims Phone Number
1-800-732-5246
1-800-SF-CLAIM
Official Website
Contact Page
https://www.statefarm.com/contact-us
Agent Locator
Customers can use the State Farm agent locator to find a local office, telephone number, address, and available services.
Products & Services
State Farm products and services may include:
- Automobile insurance
- Homeowners insurance
- Renters insurance
- Condominium insurance
- Life insurance
- Health-related insurance products
- Business insurance
- Commercial automobile insurance
- Motorcycle insurance
- Boat insurance
- Recreational-vehicle insurance
- Pet medical insurance through an applicable provider
- Personal liability coverage
- Roadside assistance
- Claims processing
- Online policy management
- Insurance quotes
- Financial products offered through affiliated or third-party institutions
Product availability, coverage, discounts, and underwriting requirements vary by state. Customers should review their policy documents and speak with a licensed agent about specific coverage.
Corporate Phone Numbers
State Farm Customer Care
1-800-782-8332
Call for policy questions, billing assistance, insurance quotes, account access, general comments, and help locating an agent.
State Farm Customer-Service Line
1-855-733-7333
State Farm also lists this toll-free number for general insurance Customer Care.
State Farm Claims
1-800-732-5246
This line is available 24 hours a day for reporting automobile, home, personal-property, and other eligible claims.
Emergency Roadside Service
1-877-627-5757
Call for towing, jump-starts, tire changes, lockout assistance, and other covered roadside services.
Roadside Assistance Request Line
1-855-259-8568
State Farm also provides this number through its digital roadside-assistance service.
Spanish Customer Service
1-877-274-0543
Local State Farm Agent
Each agent’s office maintains its own number. Use the official agent locator or check the policy documents.
How to Reach a Real Person at State Farm
Call 1-800-782-8332 and follow the prompts for the relevant policy or service. Customers may also contact their assigned State Farm agent.
For an existing claim, call 1-800-732-5246 or contact the claim representative listed in the online account, mobile application, email, or written correspondence.
Before calling, gather:
- Policy number
- Claim number
- Named insured’s information
- Date and location of loss
- Description of the incident
- Photographs and supporting documents
- Police or incident report
- Repair estimates
- Billing statement
- Previous case or reference number
Never provide passwords or account-verification codes to an unsolicited caller. Use a telephone number from State Farm’s official website or policy documents.
State Farm Headquarters & Corporate Office Address
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
United States
Corporate Contact: 1-800-782-8332
The Bloomington headquarters supports State Farm’s executive, insurance, claims, administrative, and corporate operations. It is not a regular agent’s office or walk-in claims center.
Do not mail payments, claim evidence, legal documents, or personal identification to headquarters unless State Farm confirms the correct recipient and mailing instructions.
How to File a Complaint Against State Farm
Step 1: Contact Your Agent or Claims Representative
Begin with the agent, adjuster, or service representative handling the policy or claim.
Step 2: Contact Customer Care
Call 1-800-782-8332 and explain the issue. Provide the policy or claim number and state the requested resolution.
Step 3: Request a Supervisor
Ask for review by a claims supervisor, underwriting specialist, billing manager, or another appropriate department.
Step 4: Submit the Complaint in Writing
Provide a chronological description, supporting documents, disputed amount, and requested outcome. Keep copies of everything submitted.
Step 5: Preserve Important Records
Save the policy, declarations page, photographs, estimates, receipts, correspondence, claim notes, and proof of submission.
Step 6: Contact an Outside Organization When Appropriate
Depending on the issue, customers may contact:
- Their state department of insurance
- A state consumer-protection office
- An insurance appraisal, mediation, or arbitration service
- A qualified insurance professional or attorney
- Law enforcement for suspected fraud or theft
Insurance policies and state laws may impose claim, lawsuit, appeal, or documentation deadlines. A general complaint may not extend those deadlines.
Frequently Asked Questions
Where is State Farm headquartered?
State Farm is headquartered at One State Farm Plaza, Bloomington, Illinois 61710.
What is State Farm’s customer-service number?
Call 1-800-782-8332, also written as 1-800-STATE-FARM.
What is the State Farm claims number?
Call 1-800-732-5246, also written as 1-800-SF-CLAIM.
Who is the CEO of State Farm?
Jon Farney is the President and Chief Executive Officer of State Farm.
Is State Farm publicly traded?
No. State Farm Mutual Automobile Insurance Company is a mutual insurance company and does not have a public stock ticker.
How do I contact my State Farm agent?
Use State Farm’s online agent locator or check the agent information shown on your policy documents.
How do I request roadside assistance?
Call 1-877-627-5757 or request assistance through State Farm’s website or mobile application.
How do I complain about a State Farm claim?
Contact the claim representative first, request supervisory review, and file a complaint with the state insurance department if the matter remains unresolved.
Can I visit State Farm headquarters for policy service?
No. Customers should contact their agent or Customer Care instead of treating headquarters as a walk-in service center.
