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- State Farm
About State Farm
State Farm is one of the largest insurance and financial services organizations in the United States. The company was founded in 1922 by George Jacob “G.J.” Mecherle, a retired farmer and insurance salesman who believed farmers should pay lower automobile insurance rates because they generally faced fewer driving risks than people living in cities. That idea led to the creation of State Farm Mutual Automobile Insurance Company in Bloomington, Illinois.
Today, State Farm provides auto insurance, homeowners insurance, renters insurance, life insurance, health-related insurance products, business insurance, motorcycle and boat coverage, financial products, investment-related services, and other protection products. State Farm is structured around a large network of approximately 19,000 agents serving customers throughout the United States. Recent company information states that more than 62,000 employees support over 96 million policies and accounts.
State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. Unlike a conventional publicly traded insurer, State Farm Mutual is a mutual insurance company owned for the benefit of its policyholders rather than outside public shareholders. Its current corporate headquarters remains One State Farm Plaza, Bloomington, Illinois 61710. However, State Farm announced in March 2026 that its approximately 13,000 Bloomington-based associates are expected to consolidate into the Corporate South campus at 3 State Farm Plaza by the end of 2027. Until that relocation is completed and State Farm formally changes its corporate headquarters listing, One State Farm Plaza remains the current headquarters.
Quick Information
Corporate Phone Number
800-782-8332
Customer Service Number
800-782-8332
Corporate Office Address
One State Farm Plaza, Bloomington, IL 61710
Headquarters Address
One State Farm Plaza, Bloomington, IL 61710
State Farm does not publish one universal general customer-service email. Customers are directed to their State Farm agent or the official Contact Us system.
Industry
Insurance and Financial Services
Founded
1922
No. of Employees
More than 62,000 employees
Corporate Office Hours
A universal public headquarters schedule is not published. Specific customer-service, claims, payment, and agent hours vary by service.
Website
StateFarm.com
Investor Relations
Not applicable in the conventional public-company sense because State Farm Mutual is a mutual insurance organization.
Careers Page
State Farm Careers
State Farm Products & Services
Auto Insurance
Auto insurance is State Farm’s best-known product category.
Available coverage can include liability, collision, comprehensive, uninsured and underinsured motorist coverage, medical coverage, rental reimbursement, roadside assistance, and other options depending on the state and policy.
Homeowners Insurance
State Farm provides homeowners insurance designed to protect qualifying homes, personal belongings, and certain liability exposures.
Coverage terms depend on the property, location, policy, and applicable state requirements.
Renters Insurance
Renters insurance can help protect personal property and provide liability protection for eligible tenants.
Policyholders should review their individual policy for limits, deductibles, and exclusions.
Condo Insurance
State Farm offers condominium unit-owner insurance for eligible customers.
Coverage can help protect personal property, portions of the unit, liability exposures, and other insured risks.
Life Insurance
State Farm provides multiple forms of life insurance through State Farm Life Insurance Company and State Farm Life and Accident Assurance Company where available.
Products can include term and permanent life insurance options.
Health-Related Insurance
State Farm offers selected supplemental health-related insurance products in applicable markets.
Availability and policy structure differ by state.
Business Insurance
State Farm provides insurance for small businesses and other commercial customers.
Products may include business owners policies, commercial liability coverage, commercial auto insurance, workers-related protection products, and specialized industry coverage.
Commercial Auto Insurance
Businesses can purchase commercial automobile insurance for eligible vehicles used in business operations.
Coverage depends on vehicle type, use, drivers, and applicable underwriting requirements.
Motorcycle Insurance
State Farm provides motorcycle insurance for eligible motorcycles and riders.
Coverage options may include liability, collision, comprehensive, and other protections.
Boat Insurance
Boat owners can obtain coverage for eligible watercraft.
Policy availability and protections vary according to the vessel and location.
Recreational Vehicle Insurance
State Farm provides insurance solutions for recreational vehicles and other qualifying specialty vehicles.
Personal Liability Umbrella Insurance
Umbrella liability insurance can provide additional liability protection above certain underlying insurance policies.
Banking Services
State Farm customers may have access to selected banking products through banking partners.
Current deposit and credit products can involve third-party financial institutions rather than a State Farm-chartered consumer bank.
Credit Cards
State Farm-branded credit card products are available through its financial-services partnerships.
Card servicing should be handled through the appropriate financial institution or dedicated support number.
Investment and Financial Services
State Farm provides access to certain investment and financial-planning services.
Availability depends on the product, representative, and customer circumstances.
Drive Safe & Save
Drive Safe & Save is State Farm’s telematics-based auto insurance program.
Eligible customers can potentially receive discounts based on qualifying driving behavior and participation requirements.
Emergency Road Service
State Farm provides roadside assistance for qualifying policyholders.
Covered services may include towing, battery assistance, lockout services, and other roadside help subject to policy terms.
State Farm Corporate Phone Numbers
Corporate Phone Number
800-782-8332
State Farm publishes 800-STATE-FARM, or 800-782-8332, for general comments and questions.
Corporate Headquarters Number
800-782-8332
State Farm does not prominently publish a separate public headquarters switchboard through its current Contact Us page.
The verified general company contact is 800-782-8332.
Headquarters Number
800-782-8332
Customers needing a general company contact should use State Farm’s official general-service number rather than unverified numbers from third-party directories.
Corporate Office Number
800-782-8332
This is the safest verified general corporate contact published by State Farm.
Customer Service Number
800-782-8332
Customers with general questions can call 800-STATE-FARM.
Customer Support Number
800-782-8332
This is State Farm’s principal published general contact number.
Toll-Free Number
800-782-8332
The general State Farm number is toll-free.
Auto, Home and Property Claims Number
800-732-5246
State Farm publishes 800-SF-CLAIM for auto, home, and property claims.
Auto Glass Claims Number
888-624-4410
This number is specifically for auto glass-only claims.
Health Claims Number
866-855-1212
State Farm publishes this number for health claims.
Life Claims Number
877-292-0398
This number is specifically for life insurance claims.
Insurance Payment Number
800-440-0998
State Farm’s automated and telephone insurance payment line is available 24 hours a day, seven days a week.
Emergency Road Service Number
877-627-5757
This dedicated roadside assistance number is available 24/7.
Online Account Technical Support Number
888-559-1922
Customers experiencing technical problems accessing their State Farm online account can use this support number.
Banking Services Number
877-734-2265
This number is published for certain banking-related services.
Banking products may be provided by State Farm banking partners.
Credit Card Number
877-734-8472
State Farm publishes this number for appropriate State Farm-branded credit card servicing.
Human Resources Number
A universal public State Farm Human Resources telephone number was not verified in current official information.
Employment inquiries should be directed through State Farm Careers.
Investor Relations Number
State Farm Mutual is not publicly traded and therefore does not maintain a conventional public-company Investor Relations department.
Media / Press Number
Media inquiries should be directed through State Farm’s Newsroom and corporate media-contact channels rather than general Customer Service.
How to Reach a Real Person at State Farm
For general assistance, call 800-782-8332 or contact your local State Farm agent. Because State Farm operates through approximately 19,000 agents, an assigned agent is often the fastest route for questions involving coverage, policy changes, renewals, premiums, discounts, and policy documents.
Claims customers should use the department that matches their issue. Auto, home, and property claims can be reported at 800-732-5246, life claims at 877-292-0398, and health claims at 866-855-1212. Billing payments can be made at 800-440-0998, while emergency roadside assistance is available at 877-627-5757. If an issue remains unresolved, ask the representative or agent to escalate the matter to the appropriate claims, underwriting, billing, or customer-care team.
State Farm Headquarters & Corporate Office Address
Current State Farm Corporate Headquarters
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
This remains State Farm’s officially published corporate headquarters.
Corporate South Campus
State Farm Corporate South
3 State Farm Plaza
Bloomington, IL
In March 2026, State Farm announced plans to consolidate all approximately 13,000 Bloomington-based associates into the Corporate South campus.
Employees working at the current Corporate Headquarters and Illinois Operations Center are expected to move to Corporate South by the end of 2027.
Important Headquarters Transition
The Corporate South announcement does not mean One State Farm Plaza should already be removed as headquarters.
As of 2026, State Farm’s official Contact Us information continues to list:
One State Farm Plaza
Bloomington, IL 61710
The Corporate South campus should therefore be described as State Farm’s planned consolidated Bloomington campus rather than prematurely labeled the current headquarters.
General Customer Correspondence Address
State Farm Insurance
P.O. Box 2362
Bloomington, IL 61710
State Farm publishes this address for certain general account correspondence.
Insurance Payment Mailing Address
State Farm Insurance
P.O. Box 680001
Dallas, TX 75368-0001
This address is specifically used for applicable insurance payments and should not be confused with corporate headquarters.
Life Claims Address
State Farm Life Insurance Company
Life Claims
P.O. Box 2364
Bloomington, IL 61702-2364
How to File a Complaint Against State Farm
Step 1: Contact Your State Farm Agent
Start with your State Farm agent if the complaint involves a policy, premium, renewal, coverage question, or local servicing issue.
Explain the problem and provide your policy number and relevant documentation.
Step 2: Contact State Farm Customer Service
If your agent cannot resolve the complaint, call:
800-782-8332
Explain what happened and describe the steps you have already taken.
Step 3: Contact the Appropriate Claims Department
For a claims dispute, contact the claims department responsible for your insurance type.
Auto, home, and property claims can be handled through 800-732-5246.
Life claims can be handled through 877-292-0398, while health claims use 866-855-1212.
Step 4: Provide Complete Supporting Documentation
Keep policy documents, claim numbers, estimates, photographs, correspondence, payment records, repair information, medical documentation where appropriate, and notes from previous conversations.
Complete records make escalation easier.
Step 5: Request a Supervisor or Formal Review
If the first representative cannot resolve the issue, ask for a supervisor or the appropriate escalation team.
Clearly explain why you disagree with the previous response and what resolution you are requesting.
Step 6: Submit the Complaint in Writing
A written complaint can provide a clearer record of the issue.
Include your policy or claim number, contact information, dates, representative names, supporting documents, and requested resolution.
Step 7: Send Appropriate Corporate Correspondence
Corporate correspondence can be directed to:
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
Use secure channels for sensitive policy or financial information.
Step 8: Keep Complete Records
Document telephone calls, dates, times, representative names, claim decisions, letters, emails, and other communications.
Keep copies of everything submitted.
Step 9: Contact Your State Insurance Department
If an insurance complaint remains unresolved, you may file a complaint with the insurance regulator in your state.
State insurance departments oversee insurer conduct and can review qualifying consumer complaints.
Step 10: Review Additional Dispute Options
For a serious unresolved claim or contractual dispute, review the terms of your insurance policy and applicable state law.
Depending on the circumstances, additional options may include appraisal, mediation, regulatory review, arbitration where applicable, or legal advice.
