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- Sears
About Sears
Sears is a historic American retail brand offering home appliances, tools, lawn and garden products, clothing, home merchandise, automotive-related products, parts and home services. The company’s history dates to 1886, when Richard Sears began selling watches. Sears later became one of the most influential retailers in the United States through its mail-order catalogs, department stores and nationwide retail network. Today, Sears continues to serve customers primarily through Sears.com, Sears Marketplace, a limited number of physical stores and specialized businesses such as Sears Home Services and Sears PartsDirect.
Sears is no longer operated by the former publicly traded Sears Holdings Corporation. Transform SR Brands LLC, doing business as Transformco, acquired Sears’ assets and currently operates Sears as part of its privately held portfolio. Transformco also operates or manages brands and businesses including Kmart, Shop Your Way, Kenmore, DieHard and Sears Home Services. Sears continues to market a broad range of home merchandise, apparel and related products through physical and digital channels.
Transformco’s current corporate location is 5407 Trillium Boulevard, Hoffman Estates, Illinois 60192. Sears’ current business is particularly focused on appliances, home services, parts, tools and online retail. Transformco describes Sears as an integrated retailer and states that its broader organization is a major home-appliance retailer and a leading provider of home services.
Quick Information
Corporate Phone Number
+1 (847) 286-2500
Transformco officially publishes this number with its current Hoffman Estates corporate location.
Customer Service Number
Sears currently directs customers to different service channels depending on the issue.
For Sears Home Services and many appliance-repair matters:
1-800-469-4663
1-800-4-MY-HOME
This number is published in current Sears service-agreement materials for scheduling eligible in-home service.
Corporate Office Address
Transformco / Transform SR Brands LLC
5407 Trillium Boulevard
Hoffman Estates, IL 60192
United States
This is Transformco’s current officially published corporate location.
Headquarters Address
Sears / Transformco
5407 Trillium Boulevard
Hoffman Estates, Illinois 60192
United States
Sears is now operated as part of Transformco rather than as a separately traded Sears Holdings corporation.
Sears does not prominently publish one universal general customer-service email address for every Sears service.Customers should use the official Sears Customer Service and Help Center for orders and retail concerns.For qualifying supplier and procurement matters, Transformco currently publishes:
Industry
Retail, E-Commerce, Home Appliances, Home Services, Tools, Lawn and Garden, Apparel, Automotive Products and Consumer Goods
Founded
1886
Sears’ official corporate history dates the business to 1886, when Richard Sears sold his first group of watches.
Number of Employees
Sears and Transformco do not currently publish a reliable consolidated public employee total through their primary corporate website.
Because Sears is privately held and its operating footprint has changed substantially over recent years, older Sears Holdings employee counts should not be presented as current.
Corporate Office Hours
Transformco does not publish general walk-in public hours for its Hoffman Estates corporate office.
Customers should use Sears’ online Customer Service resources or the telephone channel appropriate to their product or service.
Website
Investor Relations
Sears is currently privately held under Transformco and does not maintain a conventional public-company Investor Relations website.Transformco corporate information is available at:
Careers Page
Transformco and Sears employment opportunities are managed through current company recruiting resources.
Applicants should use the Sears/Transformco employment links made available through the corporate and brand websites rather than older Sears Holdings career pages.
Sears Products & Services
Home Appliances
Sears remains strongly associated with major home appliances.Customers can shop for refrigerators, washers, dryers, ranges, dishwashers, heating and cooling equipment and other household appliances through Sears.com.Sears currently promotes products from brands including Kenmore, GE, Samsung, Frigidaire, LG, KitchenAid, Whirlpool, Maytag and Electrolux.
Sears Marketplace
Sears Marketplace allows third-party sellers to offer eligible products through Sears.com.Transformco states that Marketplace is an important part of Sears’ current retail strategy and an entry point for businesses interested in selling products through Sears.
Tools
Sears continues to sell hand tools, power tools, tool storage and other workshop products.
Transformco describes its business as a leader in tools alongside appliances, lawn and garden products and other home categories.
Lawn and Garden
Sears offers lawn and garden equipment and related products.
Categories can include lawn mowers, outdoor power equipment, garden tools, parts and seasonal outdoor merchandise.
Clothing and Apparel
Sears continues to sell clothing and apparel through its retail and online channels.
Transformco’s current brand portfolio includes apparel labels such as Jaclyn Smith and Joe Boxer.
Home Goods
Sears provides furniture, mattresses, household products and other merchandise for residential use.
Its online retail operation allows customers to shop across multiple home categories.
Sears Home Services
Sears Home Services provides appliance repair, HVAC services, installation, maintenance and other residential services.Transformco describes Sears Home Services as a major nationwide repair and service provider operating across all 50 states and Puerto Rico.
Appliance Repair
Sears Home Services provides in-home repair for qualifying major appliances.Customers can schedule service for multiple appliance brands, not only products originally sold by Sears.
HVAC Services
Sears Home Services provides heating and cooling services.Available services can include repair, maintenance and other HVAC-related assistance depending on location.
Home Installation Services
Sears provides installation services for qualifying household products and equipment.These can include appliances and selected home-improvement products.
Sears PartsDirect
Sears PartsDirect provides replacement parts, accessories and manuals for appliances, lawn equipment and other eligible products.It is designed for both professional repair needs and customers completing do-it-yourself repairs.
Protection Agreements
Sears offers protection and service agreements for eligible products.Current Sears agreement materials provide service and repair procedures through dedicated support channels.
Kenmore Products
Kenmore remains one of the principal brands associated with Sears and Transformco.The brand covers appliances and other household products.
DieHard Products
DieHard is another major brand in Transformco’s portfolio.Products have historically included automotive batteries and related automotive categories.
Shop Your Way
Sears participates in Shop Your Way, a shopping and rewards platform.Transformco describes Sears as part of the Shop Your Way ecosystem, allowing members to receive rewards and benefits through eligible purchases.
Online Shopping
Sears.com remains one of the principal ways customers shop Sears merchandise.The website provides product searches, order management, shipping information, returns and Marketplace products.
Sears Corporate Phone Numbers
Corporate Phone Number
+1 (847) 286-2500
This is Transformco’s official corporate contact number.
Corporate Headquarters Number
+1 (847) 286-2500
This number is published directly with Transformco’s Hoffman Estates corporate location.
Headquarters Number
+1 (847) 286-2500
Current corporate address:
5407 Trillium Boulevard
Hoffman Estates, IL 60192
Corporate Office Number
+1 (847) 286-2500
This is the current verified Transformco corporate-office number.
Customer Support Number
For eligible home-service and appliance-repair matters:
1-800-469-4663
1-800-4-MY-HOME
Customer Service Number
Sears uses service-specific customer-support channels rather than one clearly published universal telephone number for every retail issue.
Customers should use the Sears Help Center for online-order matters.
For home-service matters:
1-800-469-4663
Toll-Free Number
1-800-469-4663
This is a verified Sears toll-free service number currently published in Sears service documentation.
Home Services Number
1-800-469-4663
Sears publishes this number for scheduling qualifying in-home repair services.
Protection Agreement Number
For applicable protection-plan service:
1-800-469-4663
Sears’ current protection-agreement documentation uses this number for service scheduling and plan-related assistance.
Home Office Equipment Service Number
1-800-877-8701
Sears service documentation publishes this number for eligible computers, tablets, digital cameras and other home-office equipment covered under certain service agreements.
Sales Number
Sears does not currently publish one universal nationwide corporate sales number.
Retail purchases are handled through Sears.com, Sears stores and relevant Marketplace sellers.
Support Number
For Sears Home Services:
1-800-469-4663
For other retail matters, customers should use the Sears Help Center.
Billing Number
Sears does not publish one universal companywide billing number covering online purchases, Marketplace orders, home-service accounts and other Sears businesses.
Customers should use the contact method associated with their specific transaction.
Regional Office Number
No universal Sears regional-office number is currently published.
Branch Office Number
Individual Sears locations may have their own local telephone numbers.
Customers should verify individual store information before calling because Sears’ physical store footprint has changed considerably.
Local Office Number
Local Sears telephone numbers vary according to the individual store or service location.
International Number
Sears’ current U.S. operations do not publish one universal international customer-service number.
Emergency / After-Hours Number
Sears does not publish a general corporate emergency number.
Certain Sears service materials allow scheduling through 1-800-469-4663, but service availability depends on the applicable plan and issue.
Investor Relations Number
Not applicable.
Sears is privately held under Transformco and does not maintain a public-company Investor Relations telephone line.
Media / Press Number
Transformco provides Media Relations through its corporate Contact Us resources.
Because individual media contacts can change, journalists should use Transformco’s current Media Relations channel rather than outdated Sears Holdings numbers.
Human Resources (HR) Number
Sears and Transformco do not prominently publish one universal public HR telephone number for outside applicants.
Candidates should use current corporate recruiting resources.
Reservations / Booking Number
Not applicable.
Sears is a retailer and home-services provider and does not operate a general consumer reservation or travel-booking business.
How to Reach a Real Person at Sears
For a Sears retail order, customers should begin with the official Sears Customer Service page and the support options connected to their order. For appliance repair or Sears Home Services, call 1-800-469-4663 (1-800-4-MY-HOME). For corporate-level matters involving Transformco, the verified corporate number is 847-286-2500.
Before contacting Sears, have your order number, service-order number, product model and serial number, purchase date and any previous case information available. If the issue concerns a third-party Sears Marketplace seller, identify the seller and order details because Marketplace transactions may follow different support procedures than merchandise sold directly by Sears.
Sears Headquarters & Corporate Office Address
Current Sears Corporate Headquarters
Sears is currently operated under Transformco:
Transformco / Transform SR Brands LLC
5407 Trillium Boulevard
Hoffman Estates, IL 60192
United States
Phone: +1 (847) 286-2500
Transformco currently publishes this as its corporate location.
Corporate Office Address
5407 Trillium Boulevard
Hoffman Estates, Illinois 60192
United States
This is the current corporate address customers should distinguish from older Sears Holdings headquarters listings.
Former Sears Holdings Headquarters Area
Sears Holdings historically maintained major headquarters operations in Hoffman Estates, Illinois.Older directories may show different Hoffman Estates addresses associated with the former Sears Holdings organization.The current Transformco Contact Us page identifies 5407 Trillium Boulevard as the active corporate location.
Sears Home Services
Sears Home Services operates as a nationwide service business under Transformco.It should not be confused with a separate Sears corporate headquarters.Transformco states that the service business operates across all 50 states and Puerto Rico.
Sears Corporate Ownership
Sears is currently a brand and operating business within Transform SR Brands LLC / Transformco.This is important because older information referring to Sears Holdings Corporation as the current parent company is outdated.
How to File a Complaint Against Sears
Customers experiencing an issue involving a Sears order, Marketplace purchase, appliance repair, installation, protection agreement, refund or other service should gather all relevant records first. Keep order confirmations, receipts, service-order numbers, photographs, product model and serial numbers, correspondence and any previous complaint reference information.
Step 1: Use Sears Customer Service
For an online retail problem, begin with Sears’ official Customer Service page.Use the appropriate option for:order status, cancellations, returns and exchanges, shipping, delivery, billing, gift cards, protection agreements or repair status.
Step 2: Contact Sears Home Services When Applicable
For eligible appliance repair or home-service issues, call:
1-800-469-4663
1-800-4-MY-HOME
Explain the service problem and provide the applicable model, serial number or service-order information.
Step 3: Contact the Marketplace Seller When Required
If the item was purchased from a third-party seller through Sears Marketplace, review the order details to determine whether the seller must handle the return or complaint.Keep copies of all communications with the seller.
Step 4: Keep Your Complaint Reference Information
Save any case, repair, return or order reference number Sears provides.Record the dates of calls and the outcome of each communication.
Step 5: Follow Up Through the Same Service Channel
If the issue remains unresolved, follow up through the same Sears department and provide the original reference details.Explain exactly what remains unresolved.
Step 6: Escalate a Protection Agreement Issue
If the complaint concerns a Sears Protection Agreement, follow the claims and service procedures stated in the applicable agreement.Current Sears materials direct customers to 1-800-469-4663 for qualifying service-related matters.
Step 7: Contact Transformco for Corporate-Level Matters
For a broader unresolved corporate issue:
Transformco
5407 Trillium Boulevard
Hoffman Estates, IL 60192
United States
Phone: 847-286-2500
Routine order and repair complaints should normally be handled through the appropriate Sears service channel before corporate escalation.
Step 8: Keep Complete Documentation
Retain receipts, service orders, product information, emails and complaint records.Documentation is particularly important for repair, warranty, protection-plan and Marketplace disputes.
Step 9: Consider Appropriate External Complaint Options
If Sears or Transformco cannot resolve a significant consumer dispute, customers may consider applicable consumer-protection, warranty or payment-dispute options.The appropriate process depends on the transaction, service agreement and customer’s jurisdiction.
