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- Empire Today
About Empire Today
Empire Today, LLC is a U.S. home-improvement company specializing in the sale and professional installation of flooring. It is best known for its shop-at-home model, where flooring professionals bring samples directly to a customer’s home, measure the space, provide an all-inclusive estimate, and arrange professional installation. The company sells carpet, hardwood, laminate, vinyl, and tile flooring across numerous U.S. metropolitan areas.
Empire has been operating for more than 65 years and describes itself as one of the country’s largest direct-to-consumer shop-at-home flooring companies. The business has served more than 3 million customers and operates through a nationwide network of sales professionals, warehouses, installation contractors, call-center teams, and regional operations.
Empire Today remains privately held. In May 2026, the company announced a new equity investment led by funds managed by Invesco Senior Secured Management and affiliates of Fortress Investment Group. Invesco and Fortress now own the majority of Empire’s equity. Current CEO Brian Hutto leads the company.
Quick Information
Corporate Phone Number
800-588-2300
Empire currently uses this number as its primary consumer and Customer Service contact.
Customer Service Number
800-588-2300
Customers can call for general questions, appointments, product questions, installation concerns, and existing purchase support.
Corporate Office Address
Empire Today, LLC
333 Northwest Avenue
Northlake, IL 60164
United States
Headquarters Address
Empire Today, LLC
333 Northwest Avenue
Northlake, IL 60164
United States
Current September 2026 Terms and commercial contracts identify this as Empire Today’s principal address.
Empire does not prominently publish one simple general Customer Service email address.
Customers can send support messages through:
https://www.empiretoday.com/customer-service/contact-us/form
Empire states that email/form responses are generally provided within 1 to 2 business days.
Legal / Privacy Email
PrivacyPolicy@Empire-Today.com.
Industry
Flooring, Home Improvement, Carpet Installation, Hardwood Flooring, Vinyl Flooring, Laminate Flooring and Direct-to-Consumer Home Services
Founded
Empire has operated for
More than 65 years
under its shop-at-home flooring model.
Current CEO
Brian Hutto
Brian Hutto currently serves as Chief Executive Officer.
Current CFO
Charlie Lockyer
Charlie Lockyer serves as Chief Financial Officer.
Current Chief Strategy & Technology Officer
Paul Carter
Paul Carter serves as Chief Strategy & Technology Officer.
Current Chief Growth and Marketing Officer
Ash ElDifrawi
He joined Empire in August 2026.
Ownership
Privately held
Current majority-equity owners include funds managed by
Invesco Senior Secured Management
and affiliates of
Fortress Investment Group.
Number of Employees
Empire does not currently publish a precise audited employee total on its main corporate site.
Its careers materials describe the company as a team of thousands of people across the United States.
Customers Served
More than 3 million customers.
Geographic Footprint
Empire operates in numerous U.S. metropolitan markets through regional offices, warehouses, sales teams, and installers.
Current service areas span multiple states from California and Arizona to Illinois, New York, Florida, Texas, Washington, and many others.
Corporate Office Hours
Empire does not publish standard public walk-in headquarters hours.
Customers should contact Customer Service or schedule an appointment before visiting a corporate or warehouse location.
Website
Careers Page
https://www.empiretoday.com/careers
Investor Relations
Not applicable.
Empire Today is privately held.
Empire Today Products & Services
Empire Today specializes in flooring sales and installation through an in-home consultation model. Customers can compare flooring samples in the room where the product will actually be installed before selecting a material.
Carpet
Empire sells and installs residential carpet in multiple colors, textures, fibers, and styles.
Customers can compare carpet samples during an in-home appointment before receiving a project estimate.
Plush Carpet
Plush carpet provides a softer, smoother surface suited to bedrooms, living rooms, and other residential spaces.
Specific colors and product availability vary by market.
Berber Carpet
Empire offers loop-style and Berber carpet designed for durability and high-traffic areas.Different fiber types, colors, and patterns may be available.
Patterned Carpet
Patterned carpeting gives homeowners a more decorative flooring option.
It can be used in bedrooms, living spaces, stairs, hallways, and other areas.
Hardwood Flooring
Empire sells and installs hardwood flooring in a variety of wood species, colors, plank widths, and finishes.
Hardwood provides a traditional wood appearance and can add long-term value to residential spaces.
Engineered Hardwood
Engineered hardwood combines a real-wood surface with layered construction designed for dimensional stability.
It can be appropriate for rooms where traditional solid hardwood may be less suitable.
Laminate Flooring
Laminate flooring provides a wood-look or stone-look surface at a generally lower price than many natural materials.
It is designed for durability and relatively simple maintenance.
Vinyl Flooring
Empire offers resilient vinyl flooring designed for durability, moisture resistance, and easy cleaning.
Options include wood-look and stone-look patterns.
Luxury Vinyl Plank
Luxury vinyl plank replicates the visual appearance of hardwood while offering water-resistant or waterproof features depending on the product.
It is frequently selected for kitchens, living spaces, and high-traffic rooms.
Luxury Vinyl Tile
Luxury vinyl tile reproduces stone or ceramic appearances while retaining the softer and more flexible characteristics of vinyl.
Tile Flooring
Empire sells selected tile flooring designed for kitchens, bathrooms, entries, and other residential applications.
Product selection can include stone-look and ceramic-style surfaces.
Shop-at-Home Service
Empire’s signature service is an in-home flooring consultation.
A flooring professional brings samples directly to the customer’s home so colors and textures can be viewed under the home’s actual lighting and alongside existing furnishings.
Free In-Home Estimate
Customers can schedule a free in-home estimate.
The flooring professional measures the project area, discusses materials, and provides pricing based on the selected product and installation needs.
Professional Installation
Empire coordinates professional installation for flooring purchased through the company.
Its network includes flooring installation contractors across its service markets.
Next-Day Installation
Empire advertises next-day installation for qualifying in-stock products and projects.
Availability depends on the flooring selected, market, installer scheduling, and project conditions.
All-Inclusive Price Estimate
Empire’s in-home estimate is designed to incorporate the product and installation-related costs connected with the flooring project.
Project-specific details can include preparation, removal, installation, and other services.
Flooring Measurement
Sales professionals measure rooms as part of the consultation process.
Accurate measurements help determine flooring quantities and project pricing.
Furniture Moving
Qualifying installation services may include moving ordinary furniture from the installation area.
Limitations apply to oversized, specialty, electronic, fragile, or high-value items.
Existing Flooring Removal
Empire installers can remove eligible existing flooring as part of qualifying installation projects.
Conditions and charges depend on the floor type and project.
Floor Disposal
Empire’s installation operations include disposal processes for job-site flooring waste.
Its installer program currently highlights free disposal at company dumpsters for participating contractors.
Flooring Visualization Tool
Empire offers a digital See A Floor in Your Room feature.
Customers can upload a room photo and preview different flooring styles digitally before scheduling or finalizing a purchase.
Flooring Financing
Empire offers financing options for qualifying customers and purchases.
Approval and terms depend on the financing provider and applicant eligibility.
Coupons and Promotions
The company regularly offers promotional pricing and coupons.
Promotions may apply only to selected products, markets, or minimum purchase amounts.
Low Price Guarantee
Empire promotes a Low Price Guarantee on qualifying competitive flooring offers.
Terms and documentation requirements apply.
Referral Rewards
Empire operates referral promotions through which qualifying customers can receive benefits for successful customer referrals.
Product Warranty
Flooring sold through Empire can include manufacturer product warranties.
Warranty duration and coverage depend on the material and product selected.
Installation Warranty
Empire also provides installation-related warranty coverage subject to applicable terms.
Customers should retain contracts, installation records, and invoices in case future service is required.
Product Care
Empire provides flooring-care guidance to help customers maintain carpet, hardwood, vinyl, laminate, and other installed floors.
Empire Today for Business
Empire Today for Business provides commercial flooring services to organizations.
Commercial clients can include property managers, multifamily operators, businesses, offices, and other professional customers.
Empire Today Corporate Phone Numbers
Corporate Phone Number
800-588-2300.
Corporate Headquarters Number
Empire does not separately promote another public headquarters switchboard.
Use
800-588-2300
for general customer routing.
Customer Service Number
800-588-2300
Customer Support Number
800-588-2300
Appointment Scheduling Number
800-588-2300
Customers can also schedule appointments online.
Flooring Sales Number
800-588-2300
Installation Support Number
Empire does not prominently publish a separate universal installation-only phone number.
Existing customers should call
800-588-2300
and provide the purchase-order details.
Warranty Support Number
800-588-2300
Warranty information is also available through Empire’s Customer Service site.
Billing Number
No separate universal public billing number is prominently published.
Use
800-588-2300
Contract Document Request Number
866-588-2325
Empire publishes this number for requesting paper contract copies or changing electronic-consent settings.
Applicant Accommodation Number
888-588-2395
This number is specifically for job applicants requesting reasonable accommodation during the application process.
Text Message Help Number
800-588-2300.
Legal Fax
708-202-6134.
Legal / Privacy Email
PrivacyPolicy@Empire-Today.com
Sales Number
800-588-2300
Regional Office Number
Empire does not publish one universal regional-office number.
Local operations and warehouses are organized by service market.
Emergency / After-Hours Number
Empire does not publish a corporate emergency hotline.
Immediate safety emergencies at a home or installation site should be directed to local emergency services.
Investor Relations Number
Not applicable.
Empire Today is privately held.
Human Resources Number
No single general public HR line is prominently listed.
Applicant accommodation
888-588-2395
Careers
https://www.empiretoday.com/careers
How to Reach a Real Person at Empire Today
Call 800-588-2300 for Customer Service or appointment assistance. Empire also offers live chat and an online contact form. The company states that written Customer Service submissions are generally answered within 1 to 2 business days. Have your purchase-order number, installation address, project date, flooring type, and details of any previous service interaction available.
For an installation problem after a flooring project has been completed, explain whether the issue concerns the product, workmanship, damage, scheduling, or another concern. Keep photographs, the original contract, warranty documents, invoices, and previous case numbers. If the first representative cannot resolve the matter, ask for additional Customer Care or management review.
Empire Today Headquarters & Corporate Office Address
Empire Today’s current principal address
Empire Today, LLC
333 Northwest Avenue
Northlake, IL 60164
United States
Current 2026 Terms and commercial contracts identify this as Empire Today’s principal address.
Northlake Headquarters
333 Northwest Avenue
Northlake, IL 60164
United States
Empire’s careers material describes the headquarters as being in the Chicagoland area.
Current Legal Entity
Empire Today, LLC
It is a
Delaware limited liability company.
Current CEO
Brian Hutto
Hutto has more than 30 years of experience in home improvement, services, technology, and retail.
Current CFO
Charlie Lockyer
He oversees Empire’s finance strategy and operations.
Current Chief Strategy & Technology Officer
Paul Carter
He has been with Empire since 2009 and holds responsibility for strategy and technology.
Current Chief Growth and Marketing Officer
Ash ElDifrawi
He joined Empire in
August 2026.
Current Majority Ownership
In May 2026, Empire announced that funds managed by
Invesco Senior Secured Management
and affiliates of
Fortress Investment Group
had become majority equity owners following a new investment and balance-sheet transaction.
Employee Scale
Empire describes itself as having
Thousands of people across the United States.
Customer Scale
Empire states that it has served
More than 3 million customers.
Operating Footprint
Empire operates through numerous U.S. service markets and maintains offices and warehouses in many metropolitan areas.
Current location listings include major markets in California, Arizona, Texas, Illinois, Florida, Pennsylvania, New York, Washington, and other states.
Business Model
Empire’s core operating model is
Direct-to-consumer, shop-at-home flooring sales and professional installation.
How to File a Complaint Against Empire Today
Customers filing a complaint involving flooring installation, scheduling, damaged property, product quality, billing, warranty service, financing, an in-home sales consultation, or another Empire Today issue should gather their purchase-order number, signed contract, installation address, payment records, warranty information, photographs, and details of all previous communications.
Step 1: Contact Empire Today Customer Service
Call 800-588-2300 or submit a message through Empire’s official Customer Service form. Explain the issue clearly and provide the purchase-order number, installation date, flooring type, and address. For visible defects, damage, installation concerns, or incomplete work, take clear photographs. Request that the representative document the complaint and provide any available case or reference information.
Step 2: Request Installation or Management Review
If the issue involves installation workmanship, scheduling, product defects, or damage, ask Customer Service to route the complaint to the appropriate installation or market-management team. Provide photographs, invoices, and a concise timeline of what happened. If an installer or local representative has already inspected the project, keep the employee or contractor name and the inspection details.
Step 3: Review the Applicable Warranty and Contract
If the issue concerns flooring quality or installation, review both the manufacturer product warranty and Empire’s installation-related warranty information. Confirm whether the issue appears to be a manufacturing defect, maintenance problem, installation concern, or excluded condition. Keep copies of the original agreement because product and service terms can vary by project.
Step 4: Send Formal Written Notice to Empire Today
For a serious unresolved complaint, send formal correspondence to Empire Today, LLC, 333 Northwest Ave., Northlake, IL 60164, Attn: General Counsel. Include your full name, installation address, purchase-order number, previous case information, a chronological explanation, supporting photographs or documents, and the specific resolution requested. Empire’s current Terms use this address for formal Notices of Dispute.
Step 5: Follow the Formal Dispute or External Complaint Process
Empire’s current Terms provide a 60-day informal dispute-resolution period after a proper Notice of Dispute is received before certain litigation or arbitration procedures move forward. Depending on the complaint, customers may also contact their financing provider, payment-card issuer, state contractor-licensing authority, state Attorney General, or other consumer-protection agency. Keep the contract, receipts, photos, inspection reports, correspondence, and proof that the formal notice was delivered.
