Binny’s Beverage Depot Headquarters & Corporate Office

About Binny’s Beverage Depot

Binny’s Beverage Depot is a family-owned Illinois retailer specializing in wine, spirits, beer, cigars, nonalcoholic beverages, mixers, accessories, gifts, and related products. The business began in 1948 with a neighborhood store near Wrigley Field in Chicago. Over more than seven decades, Binny’s expanded into a large-format beverage-retail chain and today describes itself as the Midwest’s largest retailer of wine, spirits, and beer.

The company remains privately held and family owned. Its retail model focuses on broad product selection, specialist product knowledge, competitive pricing, tastings, educational events, online ordering, in-store pickup, curbside service, and delivery options where permitted. Binny’s says it carries more than 30,000 products and currently operates 46 Illinois locations.

Binny’s current corporate office is identified at 8935 N. Milwaukee Avenue, Niles, IL 60714. This address also corresponds with the company’s Niles retail location, so corporate and store activity share the same property. Binny’s Terms identify the Niles address as the Corporate Office, while the official store page lists the public Niles phone and store email.

Binny’s Beverage Depot Headquarters & Corporate Office Address

Current Headquarters

Binny’s Beverage Depot
8935 N. Milwaukee Avenue
Niles, IL 60714
United States

Current Binny’s legal Terms identify this address with the notation Attn: Corporate Office.

Corporate Office

Binny’s Beverage Depot
8935 N. Milwaukee Avenue
Niles, IL 60714

This is the verified current corporate-office address.

Mailing Address

Binny’s does not prominently publish a separate general corporate mailing address.

Corporate correspondence can be directed to the Niles address, preferably marked for the relevant department.

Other Important Address

The same Niles property also operates as a public Binny’s Beverage Depot store.

Store email

niles@binnys.com

Store phone

847-966-2300.

Former / Historical Headquarters

No former headquarters correction is necessary based on the current sources reviewed.The corporate-office address currently published by Binny’s is the Niles location.

Quick Information

Corporate Phone Number

Binny’s does not prominently publish a separate dedicated corporate switchboard on its official corporate Terms.

The verified public number for the Niles location at the corporate-office address is:

847-966-2300.

Customer Service Number

For shipping and online-order assistance

888-942-WINE (888-942-9463).

Corporate Office Address

8935 N. Milwaukee Avenue, Niles, IL 60714

Headquarters Address

8935 N. Milwaukee Avenue, Niles, IL 60714

Email

Corporate Privacy Contact: privacy@binnys.com

Niles Store: niles@binnys.com.

Industry

Wine, Spirits, Beer and Specialty Beverage Retail

Founded

1948

Binny’s opened its first store near Wrigley Field in Chicago.

Number of Stores

46 Illinois locations

Current figure published on Binny’s official website.

Number of Products

30,000+ products available

Current official company figure.

Corporate Office Hours

Binny’s does not publish separate public Corporate Office hours.

The Niles retail location currently operates

Monday to Saturday: 9:00 AM to 9:00 PM
Sunday: 10:00 AM to 6:00 PM.

Website

https://www.binnys.com/

Careers Page

https://www.binnys.com/careers/

Binny’s describes itself as one of Illinois’ oldest and largest family-owned companies.

Binny’s Beverage Depot Products & Services

Wine

Binny’s carries a large selection of domestic and imported wines across red, white, rosé, sparkling, dessert, fortified, natural, collectible, and specialty categories.

Its selection ranges from everyday-value bottles to premium and rare releases.

Spirits

The retailer sells whiskey, bourbon, Scotch, tequila, mezcal, rum, vodka, gin, brandy, cognac, liqueurs, and other distilled spirits.

Many locations employ category specialists who can help customers compare regions, producers, styles, and price ranges.

Beer

Binny’s carries domestic, imported, craft, seasonal, limited-release, and specialty beers.Selection varies by store because distribution rights and local inventory differ throughout Illinois.

Whiskey and Bourbon

Binny’s is particularly well known for its whiskey selection.Stores carry American bourbon, rye, Tennessee whiskey, Scotch, Irish whiskey, Japanese whisky, Canadian whisky, and specialty releases.

Tequila and Mezcal

Customers can shop tequila and mezcal across blanco, reposado, añejo, extra añejo, cristalino, and artisanal categories.

Availability of rare or allocated bottles can vary by location.

Champagne and Sparkling Wine

Binny’s sells Champagne, Prosecco, Cava, domestic sparkling wine, and other sparkling styles.Products range from everyday celebration bottles to premium and vintage Champagne.

Fine Wine and Collectibles

The company carries premium wines, collectible vintages, allocated releases, and futures offerings.Wine Futures are governed by separate order, cancellation, tariff, and pickup rules.

Wine Futures

Customers can reserve qualifying wines before release through Binny’s Futures program.Current policy requires minimum bottle quantities and can impose a 20% service fee when an eligible paid Futures order is cancelled more than 30 days after payment.

Cigars

Many Binny’s stores sell premium cigars and related accessories.Product availability differs by location and is subject to applicable age restrictions.

Nonalcoholic Beverages

Binny’s carries selected alcohol-free wine, nonalcoholic beer, spirits alternatives, mixers, sodas, water, and other beverages.The assortment has expanded as customer demand for alcohol-free options has increased.

Cocktail Mixers and Accessories

Customers can purchase bitters, mixers, syrups, cocktail ingredients, glassware, bar tools, gift accessories, and other products for home entertaining.

Gift Cards

Binny’s offers gift cards for qualifying purchases.Gift cards can also interact with the Binny’s Card program under current program rules.

Binny’s Card

The Binny’s Card is the retailer’s free discount and rewards program.Members can receive special pricing and earn one point per eligible dollar spent on qualifying wine purchases, with 500 points generating a $10 reward.

Online Ordering

Customers can place orders through Binny’s website for eligible products.Orders may be configured for store pickup, curbside pickup, shipping, or delivery depending on product and location.

1-Hour Pickup

Qualifying online orders may be ready for pickup in as little as one hour.The customer must wait for confirmation from the store and present valid age identification when collecting alcohol.

Curbside Pickup

Participating Binny’s stores support curbside pickup.Customers must bring valid identification and payment documentation as required by the store.

Shipping

Binny’s ships selected items within Illinois subject to alcohol-shipping rules.Alcohol shipments require an adult signature by someone who is at least 21 years old.

Same-Day Delivery

Selected markets and products qualify for same-day delivery.Availability depends on the delivery address, inventory, local law, and the delivery platform used.

Tastings

Binny’s regularly hosts wine, spirits, and beer tastings at selected stores.Events can range from free in-store tastings to ticketed educational experiences.

Classes and Events

The retailer hosts educational classes, producer events, seasonal tastings, and themed beverage experiences.Ticketed event cancellations generally require at least 48 hours’ notice for a full refund.

Party Planning

Binny’s can assist with beverage planning for weddings, celebrations, business events, and other gatherings.Returns of excess Party Planning quantities may be subject to a restocking fee.

Binny’s Beverage Depot Corporate Phone Numbers

Corporate Phone Number

Binny’s does not prominently publish a separately labeled corporate headquarters switchboard.

The public line at the verified corporate-office property is

847-966-2300.

Corporate Headquarters Number

No separately labeled verified headquarters number is publicly listed.

For the Niles corporate-office property

847-966-2300

Headquarters Number

847-966-2300

This number belongs to the Niles location at the corporate-office address and should be described carefully rather than presented as a dedicated executive switchboard.

Corporate Office Number

847-966-2300

Public Niles-location contact.

Customer Service Number

For shipping and order questions

888-942-WINE

or

888-942-9463.

Customer Support Number

888-942-9463

for shipping and online-order support.

Toll-Free Number

888-942-9463

Sales Number

Binny’s does not publish a separate universal telephone sales department.

Customers should contact the relevant store.

Billing Number

No dedicated billing-only number is publicly listed.Online-order payment questions can be directed to 888-942-9463 or the Contact Us form.

Regional Office Number

No universal regional-office number is published.

Branch Office Number

Every Binny’s store has its own local phone number.The official Store Locator provides current numbers for each location.

International Number

Not applicable as a general consumer-support channel.

Binny’s retail business is concentrated in Illinois.

Emergency / After-Hours Number

Binny’s does not publish a corporate emergency hotline.For immediate emergencies at a store, contact local emergency services and store management.

Investor Relations Number

Not applicable.

Binny’s is privately held and family owned.

Media / Press Number

No permanent universal public media number is prominently listed on Binny’s main website.

Human Resources Number

No universal applicant HR number is prominently published.

Careers

https://www.binnys.com/careers/

Reservations / Booking Number

No general reservation number applies.

Ticketed tasting and event bookings are handled through the event platform and relevant store.

How to Reach a Real Person at Binny’s Beverage Depot

For an in-store purchase, return, employee interaction, inventory question, or pickup issue, the fastest route is usually the specific Binny’s store where the transaction took place. Every store has a direct phone number in the official Store Locator. Have the receipt, product name, purchase date, Binny’s Card account phone number, and order number ready when applicable.

For shipped online orders, order changes, shipping delays, or damaged packages, call 888-942-9463. Binny’s specifically instructs customers to reply to the order-confirmation email or use its Contact Us form for shipping concerns. If a shipment arrives damaged, preserve the box, bottle, packing material, photographs, tracking number, and order confirmation until the matter is resolved.

For issues that cannot be solved at the store or shipping-support level, submit the central Contact Us form. Serious written corporate correspondence can be directed to Binny’s Beverage Depot, 8935 N. Milwaukee Avenue, Attn: Corporate Office, Niles, IL 60714.

How to File a Complaint Against Binny’s Beverage Depot

Complaints can involve store service, refunds, online orders, shipping, damaged merchandise, Binny’s Card points, pricing, event tickets, delivery, age-verification issues, or employee interactions. Before escalating, keep the receipt, online order number, tracking information, store location, photographs, payment record, Binny’s Card details, and previous correspondence.

Step 1: Contact Customer Service

For a store purchase, speak with the service desk or manager at the location involved. For shipping or online-order concerns, call 888-942-9463. Explain the issue clearly and provide the transaction or order number, date, product, and requested resolution.

Step 2: Contact the Relevant Department

Use the correct route for the complaint. Shipping issues should go to the online-order team, event concerns to the store or event team, and Binny’s Card issues to the service counter at a store. For ticketed-event refund requests, current instructions use tickets@binnys.com and generally require at least 48 hours’ notice for a full refund.

Step 3: Request Supervisor or Management Review

If the first employee cannot resolve the issue, ask for the store General Manager, Customer Service Manager, or online-order supervisor. Provide the earlier contact history, receipt, tracking details, photographs, and requested outcome. For disputed returns, verify that the item meets Binny’s current 30-day return requirements.

Step 4: Use the Company’s Written Complaint Channel

Submit the central Contact Us form at Binny’s website and include the relevant store, order, and transaction details. The written form allows Binny’s to route the complaint according to location and subject and creates a documented record of the escalation.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, send correspondence to Binny’s Beverage Depot, 8935 N. Milwaukee Avenue, Attn: Corporate Office, Niles, IL 60714. Include copies of receipts, order confirmations, store responses, photographs, and the requested resolution.

Step 6: Use the Specialized Complaint or Dispute Department

Privacy complaints can be directed to privacy@binnys.com. Shipping and damaged-delivery complaints should use 888-942-9463 and the shipping-support route. Third-party delivery disputes involving Instacart or DoorDash may also require contacting the delivery platform because Binny’s states that some third-party delivery purchases are not eligible for the same return process as direct purchases.

Step 7: File With the Appropriate Regulator

If the complaint involves alcohol licensing, illegal alcohol sales, age-verification practices, or another regulated alcohol-retail issue, customers may contact the Illinois Liquor Control Commission or the applicable local liquor authority. The appropriate agency depends on the store location and nature of the allegation.

Step 8: Use Consumer Protection or Financial Dispute Options

General consumer complaints can be raised with the Illinois Attorney General’s consumer-protection office or another appropriate state consumer agency. Credit-card billing disputes or unresolved unauthorized charges can also be raised with the card issuer or payment provider, particularly when the customer has already attempted to resolve the matter with Binny’s.

Step 9: Consider Formal Legal or Arbitration Procedures

If an unresolved dispute involves substantial financial loss, contractual rights, privacy, or another significant legal issue, review Binny’s current Terms and the terms of any third-party delivery or payment platform before taking formal action. Customers should preserve receipts, order confirmations, screenshots, delivery records, and all written correspondence, and may wish to obtain legal advice before filing a court or other formal claim.