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- Binny’s Beverage Depot
About Binny’s Beverage Depot
Binny’s Beverage Depot is a family-owned Illinois retailer specializing in wine, spirits, beer, cigars, nonalcoholic beverages, mixers, accessories, gifts, and related products. The business began in 1948 with a neighborhood store near Wrigley Field in Chicago. Over more than seven decades, Binny’s expanded into a large-format beverage-retail chain and today describes itself as the Midwest’s largest retailer of wine, spirits, and beer.
The company remains privately held and family owned. Its retail model focuses on broad product selection, specialist product knowledge, competitive pricing, tastings, educational events, online ordering, in-store pickup, curbside service, and delivery options where permitted. Binny’s says it carries more than 30,000 products and currently operates 46 Illinois locations.
Binny’s current corporate office is identified at 8935 N. Milwaukee Avenue, Niles, IL 60714. This address also corresponds with the company’s Niles retail location, so corporate and store activity share the same property. Binny’s Terms identify the Niles address as the Corporate Office, while the official store page lists the public Niles phone and store email.
Binny’s Beverage Depot Headquarters & Corporate Office Address
Current Headquarters
Binny’s Beverage Depot
8935 N. Milwaukee Avenue
Niles, IL 60714
United States
Current Binny’s legal Terms identify this address with the notation Attn: Corporate Office.
Corporate Office
Binny’s Beverage Depot
8935 N. Milwaukee Avenue
Niles, IL 60714
This is the verified current corporate-office address.
Mailing Address
Binny’s does not prominently publish a separate general corporate mailing address.
Corporate correspondence can be directed to the Niles address, preferably marked for the relevant department.
Other Important Address
The same Niles property also operates as a public Binny’s Beverage Depot store.
Store email
niles@binnys.com
Store phone
847-966-2300.
Former / Historical Headquarters
No former headquarters correction is necessary based on the current sources reviewed.The corporate-office address currently published by Binny’s is the Niles location.
Quick Information
Corporate Phone Number
Binny’s does not prominently publish a separate dedicated corporate switchboard on its official corporate Terms.
The verified public number for the Niles location at the corporate-office address is:
847-966-2300.
Customer Service Number
For shipping and online-order assistance
888-942-WINE (888-942-9463).
Corporate Office Address
8935 N. Milwaukee Avenue, Niles, IL 60714
Headquarters Address
8935 N. Milwaukee Avenue, Niles, IL 60714
Corporate Privacy Contact: privacy@binnys.com
Niles Store: niles@binnys.com.
Industry
Wine, Spirits, Beer and Specialty Beverage Retail
Founded
1948
Binny’s opened its first store near Wrigley Field in Chicago.
Number of Stores
46 Illinois locations
Current figure published on Binny’s official website.
Number of Products
30,000+ products available
Current official company figure.
Corporate Office Hours
Binny’s does not publish separate public Corporate Office hours.
The Niles retail location currently operates
Monday to Saturday: 9:00 AM to 9:00 PM
Sunday: 10:00 AM to 6:00 PM.
Website
Careers Page
https://www.binnys.com/careers/
Binny’s describes itself as one of Illinois’ oldest and largest family-owned companies.
Binny’s Beverage Depot Products & Services
Wine
Binny’s carries a large selection of domestic and imported wines across red, white, rosé, sparkling, dessert, fortified, natural, collectible, and specialty categories.
Its selection ranges from everyday-value bottles to premium and rare releases.
Spirits
The retailer sells whiskey, bourbon, Scotch, tequila, mezcal, rum, vodka, gin, brandy, cognac, liqueurs, and other distilled spirits.
Many locations employ category specialists who can help customers compare regions, producers, styles, and price ranges.
Beer
Binny’s carries domestic, imported, craft, seasonal, limited-release, and specialty beers.Selection varies by store because distribution rights and local inventory differ throughout Illinois.
Whiskey and Bourbon
Binny’s is particularly well known for its whiskey selection.Stores carry American bourbon, rye, Tennessee whiskey, Scotch, Irish whiskey, Japanese whisky, Canadian whisky, and specialty releases.
Tequila and Mezcal
Customers can shop tequila and mezcal across blanco, reposado, añejo, extra añejo, cristalino, and artisanal categories.
Availability of rare or allocated bottles can vary by location.
Champagne and Sparkling Wine
Binny’s sells Champagne, Prosecco, Cava, domestic sparkling wine, and other sparkling styles.Products range from everyday celebration bottles to premium and vintage Champagne.
Fine Wine and Collectibles
The company carries premium wines, collectible vintages, allocated releases, and futures offerings.Wine Futures are governed by separate order, cancellation, tariff, and pickup rules.
Wine Futures
Customers can reserve qualifying wines before release through Binny’s Futures program.Current policy requires minimum bottle quantities and can impose a 20% service fee when an eligible paid Futures order is cancelled more than 30 days after payment.
Cigars
Many Binny’s stores sell premium cigars and related accessories.Product availability differs by location and is subject to applicable age restrictions.
Nonalcoholic Beverages
Binny’s carries selected alcohol-free wine, nonalcoholic beer, spirits alternatives, mixers, sodas, water, and other beverages.The assortment has expanded as customer demand for alcohol-free options has increased.
Cocktail Mixers and Accessories
Customers can purchase bitters, mixers, syrups, cocktail ingredients, glassware, bar tools, gift accessories, and other products for home entertaining.
Gift Cards
Binny’s offers gift cards for qualifying purchases.Gift cards can also interact with the Binny’s Card program under current program rules.
Binny’s Card
The Binny’s Card is the retailer’s free discount and rewards program.Members can receive special pricing and earn one point per eligible dollar spent on qualifying wine purchases, with 500 points generating a $10 reward.
Online Ordering
Customers can place orders through Binny’s website for eligible products.Orders may be configured for store pickup, curbside pickup, shipping, or delivery depending on product and location.
1-Hour Pickup
Qualifying online orders may be ready for pickup in as little as one hour.The customer must wait for confirmation from the store and present valid age identification when collecting alcohol.
Curbside Pickup
Participating Binny’s stores support curbside pickup.Customers must bring valid identification and payment documentation as required by the store.
Shipping
Binny’s ships selected items within Illinois subject to alcohol-shipping rules.Alcohol shipments require an adult signature by someone who is at least 21 years old.
Same-Day Delivery
Selected markets and products qualify for same-day delivery.Availability depends on the delivery address, inventory, local law, and the delivery platform used.
Tastings
Binny’s regularly hosts wine, spirits, and beer tastings at selected stores.Events can range from free in-store tastings to ticketed educational experiences.
Classes and Events
The retailer hosts educational classes, producer events, seasonal tastings, and themed beverage experiences.Ticketed event cancellations generally require at least 48 hours’ notice for a full refund.
Party Planning
Binny’s can assist with beverage planning for weddings, celebrations, business events, and other gatherings.Returns of excess Party Planning quantities may be subject to a restocking fee.
Binny’s Beverage Depot Corporate Phone Numbers
Corporate Phone Number
Binny’s does not prominently publish a separately labeled corporate headquarters switchboard.
The public line at the verified corporate-office property is
847-966-2300.
Corporate Headquarters Number
No separately labeled verified headquarters number is publicly listed.
For the Niles corporate-office property
847-966-2300
Headquarters Number
847-966-2300
This number belongs to the Niles location at the corporate-office address and should be described carefully rather than presented as a dedicated executive switchboard.
Corporate Office Number
847-966-2300
Public Niles-location contact.
Customer Service Number
For shipping and order questions
888-942-WINE
or
888-942-9463.
Customer Support Number
888-942-9463
for shipping and online-order support.
Toll-Free Number
888-942-9463
Sales Number
Binny’s does not publish a separate universal telephone sales department.
Customers should contact the relevant store.
Billing Number
No dedicated billing-only number is publicly listed.Online-order payment questions can be directed to 888-942-9463 or the Contact Us form.
Regional Office Number
No universal regional-office number is published.
Branch Office Number
Every Binny’s store has its own local phone number.The official Store Locator provides current numbers for each location.
International Number
Not applicable as a general consumer-support channel.
Binny’s retail business is concentrated in Illinois.
Emergency / After-Hours Number
Binny’s does not publish a corporate emergency hotline.For immediate emergencies at a store, contact local emergency services and store management.
Investor Relations Number
Not applicable.
Binny’s is privately held and family owned.
Media / Press Number
No permanent universal public media number is prominently listed on Binny’s main website.
Human Resources Number
No universal applicant HR number is prominently published.
Careers
https://www.binnys.com/careers/
Reservations / Booking Number
No general reservation number applies.
Ticketed tasting and event bookings are handled through the event platform and relevant store.
How to Reach a Real Person at Binny’s Beverage Depot
For an in-store purchase, return, employee interaction, inventory question, or pickup issue, the fastest route is usually the specific Binny’s store where the transaction took place. Every store has a direct phone number in the official Store Locator. Have the receipt, product name, purchase date, Binny’s Card account phone number, and order number ready when applicable.
For shipped online orders, order changes, shipping delays, or damaged packages, call 888-942-9463. Binny’s specifically instructs customers to reply to the order-confirmation email or use its Contact Us form for shipping concerns. If a shipment arrives damaged, preserve the box, bottle, packing material, photographs, tracking number, and order confirmation until the matter is resolved.
For issues that cannot be solved at the store or shipping-support level, submit the central Contact Us form. Serious written corporate correspondence can be directed to Binny’s Beverage Depot, 8935 N. Milwaukee Avenue, Attn: Corporate Office, Niles, IL 60714.
How to File a Complaint Against Binny’s Beverage Depot
Complaints can involve store service, refunds, online orders, shipping, damaged merchandise, Binny’s Card points, pricing, event tickets, delivery, age-verification issues, or employee interactions. Before escalating, keep the receipt, online order number, tracking information, store location, photographs, payment record, Binny’s Card details, and previous correspondence.
Step 1: Contact Customer Service
For a store purchase, speak with the service desk or manager at the location involved. For shipping or online-order concerns, call 888-942-9463. Explain the issue clearly and provide the transaction or order number, date, product, and requested resolution.
Step 2: Contact the Relevant Department
Use the correct route for the complaint. Shipping issues should go to the online-order team, event concerns to the store or event team, and Binny’s Card issues to the service counter at a store. For ticketed-event refund requests, current instructions use tickets@binnys.com and generally require at least 48 hours’ notice for a full refund.
Step 3: Request Supervisor or Management Review
If the first employee cannot resolve the issue, ask for the store General Manager, Customer Service Manager, or online-order supervisor. Provide the earlier contact history, receipt, tracking details, photographs, and requested outcome. For disputed returns, verify that the item meets Binny’s current 30-day return requirements.
Step 4: Use the Company’s Written Complaint Channel
Submit the central Contact Us form at Binny’s website and include the relevant store, order, and transaction details. The written form allows Binny’s to route the complaint according to location and subject and creates a documented record of the escalation.
Step 5: Contact Corporate Headquarters
For a serious unresolved matter, send correspondence to Binny’s Beverage Depot, 8935 N. Milwaukee Avenue, Attn: Corporate Office, Niles, IL 60714. Include copies of receipts, order confirmations, store responses, photographs, and the requested resolution.
Step 6: Use the Specialized Complaint or Dispute Department
Privacy complaints can be directed to privacy@binnys.com. Shipping and damaged-delivery complaints should use 888-942-9463 and the shipping-support route. Third-party delivery disputes involving Instacart or DoorDash may also require contacting the delivery platform because Binny’s states that some third-party delivery purchases are not eligible for the same return process as direct purchases.
Step 7: File With the Appropriate Regulator
If the complaint involves alcohol licensing, illegal alcohol sales, age-verification practices, or another regulated alcohol-retail issue, customers may contact the Illinois Liquor Control Commission or the applicable local liquor authority. The appropriate agency depends on the store location and nature of the allegation.
Step 8: Use Consumer Protection or Financial Dispute Options
General consumer complaints can be raised with the Illinois Attorney General’s consumer-protection office or another appropriate state consumer agency. Credit-card billing disputes or unresolved unauthorized charges can also be raised with the card issuer or payment provider, particularly when the customer has already attempted to resolve the matter with Binny’s.
Step 9: Consider Formal Legal or Arbitration Procedures
If an unresolved dispute involves substantial financial loss, contractual rights, privacy, or another significant legal issue, review Binny’s current Terms and the terms of any third-party delivery or payment platform before taking formal action. Customers should preserve receipts, order confirmations, screenshots, delivery records, and all written correspondence, and may wish to obtain legal advice before filing a court or other formal claim.
