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- Zaxby’s
About Zaxby’s
Zaxby’s is an American fast-casual restaurant chain specializing in chicken fingers, wings, sandwiches, salads, sauces, and Southern-inspired meals. The company was founded in 1990 by Zach McLeroy and Tony Townley after the partners opened the first Zaxby’s restaurant in Statesboro, Georgia.
The restaurant concept expanded throughout Georgia and other Southeastern states before developing into a large regional restaurant system. Zaxby’s operates through a combination of company-owned restaurants and independently operated franchise locations.
The company is particularly known for Chicken Fingerz, traditional and boneless wings, chicken sandwiches, Zalads, crinkle fries, Texas toast, and its selection of signature dipping sauces.
Zaxby’s corporate and franchise-support operations remain centered in Athens, Georgia, where teams support restaurant operations, franchising, marketing, technology, menu development, supply chain, and other business functions.
Quick Information
Industry
Fast-Casual Restaurants
Founded
1990
Corporate Phone Number
1-866-892-9297
Customer Service Number
1-866-892-9297
Corporate Office Address
1040 Founders Boulevard
Athens, GA 30606
United States
Headquarters Address
1040 Founders Boulevard
Athens, GA 30606
United States
Zaxby’s does not prominently publish a universal general customer-service email. Customers should use the official Contact Us system.
Founders
Zach McLeroy and Tony Townley
Restaurant Type
Fast Casual / Quick Service
Main Products
Chicken Fingerz, Wings, Sandwiches and Zalads
Ordering Options
Dine-In, Drive-Thru, Pickup and Delivery
Website
Zaxby’s Products & Services
Zaxby’s specializes in chicken-focused quick-service meals and restaurant services.
Chicken Fingerz
Chicken Fingerz are one of the company’s signature products and are available in several meals and combination orders.
Wings
Customers can order traditional and boneless wings with different sauces and seasonings.
Sandwiches
Zaxby’s serves chicken sandwiches and other handheld meals with fries and drinks.
Zalads
Zaxby’s uses the name Zalads for its salad offerings. Different varieties combine greens, vegetables, toppings, and chicken.
Family Meals
Participating restaurants offer larger meal packages designed for families and groups.
Catering
Selected locations provide catering and larger orders for offices, parties, meetings, and events.
Digital Ordering
Customers can order through Zaxbys.com and the Zaxby’s mobile app for pickup or delivery where available.
Zaxby’s Corporate Phone Numbers
Zaxby’s Corporate Office
1-866-892-9297
This is used as a central public contact number for Zaxby’s.
Routine order or restaurant complaints should generally begin with the location where the problem occurred.
Individual Restaurant Phone Numbers
Each restaurant maintains a local telephone number.
Customers can use Zaxby’s restaurant locator to find the appropriate location and contact information.
How to Reach a Real Person at Zaxby’s
For a restaurant-specific issue, contact the Zaxby’s location involved and ask to speak with the manager.
For broader assistance, call:
1-866-892-9297
Before contacting Zaxby’s, have the following information available:
- Restaurant location
- Date and time of visit
- Order number
- Receipt
- Amount paid
- Products ordered
- Description of the concern
Customers can also submit feedback through the company’s official Contact Us system.
Zaxby’s Headquarters & Corporate Office Address
Zaxby’s Corporate Headquarters
1040 Founders Boulevard
Athens, GA 30606
United States
Zaxby’s corporate entities continue to be associated with this Athens address.
The headquarters supports franchise development, restaurant operations, marketing, technology, supply chain, finance, and other corporate functions.
Customers should not confuse the corporate headquarters with individual franchised Zaxby’s locations.
How to File a Complaint Against Zaxby’s
Step 1: Speak With the Restaurant Manager
Begin with the restaurant involved.
Step 2: Contact Zaxby’s Customer Support
Call 1-866-892-9297 or use the official Contact Us system.
Step 3: Provide Transaction Information
Include the store location, order number, date, receipt, and details of the problem.
Step 4: Request Further Review
If the first response does not resolve the complaint, request additional review.
Keep receipts, photographs, emails, and reference information.
Step 5: Contact Corporate Headquarters
Zaxby’s
1040 Founders Boulevard
Athens, GA 30606
United States
Step 6: Food Safety Complaints
Serious food-safety concerns can also be reported to the local health authority responsible for the restaurant.
Step 7: Consumer Complaint
If a legitimate consumer issue remains unresolved, customers may consider contacting the appropriate state consumer-protection agency.
