Zaxby's Headquarters & Corporate Office

: Zaxby’s

About Zaxby’s

Zaxby’s is an American fast-casual restaurant chain known for chicken fingers, wings, sandwiches, salads, fries, Texas toast, and signature sauces. Zach McLeroy and Tony Townley founded the company in Statesboro, Georgia, in 1990.

The company operates primarily through franchised restaurants. Because individual locations may have different owners, operating hours, prices, and local policies can vary. Zaxby’s corporate operations are headquartered in Atlanta, Georgia.

Quick Information

Company Name

Zaxby’s SPE Franchisor LLC

Industry

Fast-casual restaurants and food service

Founded

1990

Founders

Zach McLeroy and Tony Townley

Chief Executive Officer

Bernard Acoca

Chairman and Founder

Zach McLeroy

Company Type

Privately held restaurant franchisor

Customer Service Number

1-866-892-9297
1-866-8-ZAXBYS

Corporate Office Number

Zaxby’s does not publicly list a separate corporate switchboard number. Customers should call 1-866-892-9297.

Corporate Headquarters Address

Zaxby’s SPE Franchisor LLC
2002 Summit Boulevard NE
12th Floor
Atlanta, GA 30319
United States

Customer Support Hours

Monday through Sunday
10:00 a.m. to 9:30 p.m. Eastern Time

Products & Services

Zaxby’s menu and services may include:

Chicken Fingerz
Traditional and boneless wings
Chicken sandwiches
Zalads
Loaded fries and shareable appetizers
Crinkle fries and Texas toast
Kids’ meals
Desserts and beverages
Signature dipping and wing sauces
Family meals
Catering and large orders
Online and mobile ordering
Pickup and delivery
Zax Rewardz
Physical and electronic gift cards

Menu items, prices, delivery availability, and restaurant hours can vary by location. Customers with food allergies should review Zaxby’s current nutrition and allergen information and speak directly with the restaurant before ordering.

Corporate Phone Numbers

Zaxby’s Guest Support

1-866-892-9297

Call for assistance with restaurant experiences, online orders, mobile-app problems, rewards accounts, gift cards, and general questions.

Corporate Office

A separate public corporate switchboard number is not listed. Guest concerns should be directed to 1-866-892-9297 or submitted through the official contact form.

Zax Rewardz Support

1-866-892-9297

Rewards questions may also be sent to Rewards@zaxbys.com. Include the email address connected to the account and relevant transaction details.

Local Restaurant

Each restaurant has its own telephone number. Use the official restaurant locator to find the correct contact information.

Media Inquiries

pr@zaxbys.com

This email is intended for journalists and corporate media requests, not ordinary customer complaints.

Delivery Orders

For an order placed through a third-party delivery company, customers may need to contact the delivery provider directly. Zaxby’s can address restaurant preparation concerns, while the delivery service normally handles driver or delivery-status problems.

How to Reach a Real Person at Zaxby’s

Call 1-866-892-9297 during published support hours and follow the prompts for the applicable issue.

For an immediate problem with a current restaurant order, call the restaurant directly and ask for the manager on duty. The local manager is generally best positioned to review missing items, food quality, incorrect orders, or service concerns.

Before contacting support, gather:

Restaurant location
Order or receipt number
Date and time of purchase
Items ordered
Payment method
Rewards account email
Delivery provider, if applicable
Photographs of incorrect or damaged food
Previous support-ticket number

Explain the requested resolution clearly, such as a refund, replacement, account correction, or follow-up from restaurant management.

Zaxby’s Headquarters & Corporate Office Address

Zaxby’s SPE Franchisor LLC
2002 Summit Boulevard NE
12th Floor
Atlanta, GA 30319
United States

Zaxby’s lists this Atlanta address in its current legal and rewards policies. The headquarters is a corporate office and should not be treated as a restaurant, walk-in complaint center, or product-return location.

Do not mail food, gift cards, payment information, or sensitive documents to headquarters unless Zaxby’s provides verified instructions.

How to File a Complaint Against Zaxby’s

Step 1: Contact the Restaurant

Call the restaurant where the purchase occurred. Ask for the manager on duty and provide the receipt or order number.

Step 2: Contact Guest Support

Call 1-866-892-9297 or use the Zaxby’s contact form. Identify the restaurant and describe the issue clearly.

Step 3: Submit a Support Ticket

For app, account, or technical problems, submit a ticket through Zaxby’s online support center. Save the ticket number.

Step 4: Request Escalation

If the complaint remains unresolved, ask Guest Support to escalate it to the franchise owner, area operator, or appropriate corporate department.

Step 5: Keep Supporting Records

Save receipts, order confirmations, photographs, delivery records, emails, and the names of representatives contacted.

Step 6: Contact an Appropriate Outside Organization

Depending on the complaint, customers may contact:

The delivery provider for driver or delivery problems
Their bank or card issuer for an unauthorized charge
The local health department for qualifying food-safety concerns
A state attorney general or consumer-protection office
The Federal Trade Commission for suspected fraud

If food appears unsafe or causes illness, stop eating it, preserve the packaging and receipt, and seek medical care when appropriate.

Frequently Asked Questions

Where is Zaxby’s headquartered?

Zaxby’s corporate headquarters is located at 2002 Summit Boulevard NE, 12th Floor, Atlanta, Georgia 30319.

What is Zaxby’s customer-service number?

Call Zaxby’s Guest Support at 1-866-892-9297.

What are Zaxby’s customer-service hours?

Zaxby’s lists support hours from 10:00 a.m. to 9:30 p.m. Eastern Time, Monday through Sunday.

Who is the CEO of Zaxby’s?

Bernard Acoca is the Chief Executive Officer of Zaxby’s.

Who founded Zaxby’s?

Zach McLeroy and Tony Townley founded Zaxby’s in Statesboro, Georgia, in 1990.

How do I report a missing or incorrect order?

Contact the restaurant immediately. If the matter is not resolved, call Guest Support at 1-866-892-9297.

How do I contact Zax Rewardz support?

Call 1-866-892-9297 or email Rewards@zaxbys.com.

Who handles a third-party delivery problem?

Contact the delivery provider for driver, tracking, or delivery issues. Contact Zaxby’s for food preparation or missing-item concerns.

Can I visit Zaxby’s headquarters for customer service?

No. The Atlanta headquarters is a corporate office and not a restaurant or walk-in customer-service center.