Primerica
About Primerica
Primerica, Inc. is a major North American financial services company focused primarily on the financial needs of middle-income households. The company offers term life insurance, investment products, managed investment programs and other financial services through a large network of independent licensed representatives. Primerica’s business model combines financial education with access to products intended to help families protect income, reduce financial risk and build long-term savings.
Primerica was founded in 1977 and has grown into a large financial distribution organization operating throughout the United States and Canada. The company has more than 151,000 licensed representatives who help clients understand financial concepts and access suitable insurance and investment products. Primerica is also one of the largest issuers of individual term life insurance coverage in North America.
Primerica maintains its corporate headquarters at 1 Primerica Parkway, Duluth, Georgia 30099. As of December 31, 2025, Primerica reported 2,833 corporate employees, separate from its large independent representative network. The company’s common stock trades on the New York Stock Exchange under ticker symbol PRI, making Primerica a publicly traded financial services company.
Quick Information
Corporate Phone Number
+1 (770) 381-1000
This is Primerica’s principal corporate telephone number and is associated with its headquarters at 1 Primerica Parkway in Duluth, Georgia. It is the appropriate number for general corporate matters rather than routine policy servicing or investment-account assistance.
Customer Service Number
Primerica uses separate Customer Service numbers depending on the financial product involved.
For life insurance policy service:
1-800-257-4725
For Primerica Shareholder Services and qualifying investment accounts:
1-800-544-5445
Customers should use the product-specific contact whenever possible because individual Primerica subsidiaries administer different financial products.
Corporate Office Address
Primerica, Inc.
1 Primerica Parkway
Duluth, GA 30099
United States
This location serves as Primerica’s primary corporate and operational center.
Headquarters Address
Primerica, Inc.
1 Primerica Parkway
Duluth, Georgia 30099
United States
The Duluth campus contains Primerica’s principal executive offices and supports major corporate, administrative, technology and operational functions.
Life Insurance Customer Service: plic@primerica.com
Life Insurance Claims: us_lifeclaims@primerica.com
Investor Relations: investorrelations@primerica.com
Primerica uses specialized email addresses for different financial products and corporate functions. Customers should avoid sending Social Security numbers, complete financial account numbers or other unnecessary sensitive information through ordinary email.
Industry
Primerica operates in the financial services, life insurance, investment management, mutual fund distribution, managed investment and financial education industries.
Founded
1977
Primerica began operations in 1977 and has grown into a major North American financial services organization serving middle-income families.
Number of Employees
2,833 employees
Primerica reported 2,833 employees as of December 31, 2025. This figure represents corporate employees and does not include the company’s network of more than 151,000 independent licensed representatives.
Corporate Office Hours
Primerica does not publish standard public walk-in hours for its Duluth corporate headquarters. Customers should contact the appropriate product department before attempting to visit or send documents to the corporate office.
Website
The official website provides product information, policy resources, investment account access, representative information and corporate details.
Investor Relations
https://investors.primerica.com/
Primerica trades on the New York Stock Exchange under ticker symbol PRI. The Investor Relations website provides financial reports, SEC filings, governance information and shareholder resources.
Careers Page
https://www.primerica.com/public/careers.html
Primerica recruits for corporate careers in technology, insurance operations, investments, finance, customer service, compliance and other business functions.
Primerica Products & Services
Term Life Insurance
Term life insurance is Primerica’s core insurance product. The company focuses on providing temporary life insurance coverage designed to protect families during periods when financial obligations and income-replacement needs may be highest.
Primerica Life Insurance Company
Most Primerica term life insurance policies in the United States outside New York are issued through Primerica Life Insurance Company. Policyholders can contact the company for premium, beneficiary, ownership, address and other policy-service questions.
National Benefit Life Insurance Company
Primerica serves New York insurance customers through National Benefit Life Insurance Company. This entity operates under New York insurance requirements while remaining part of Primerica’s broader insurance organization.
Life Insurance Policy Service
Policyholders requiring general life insurance assistance can call:
1-800-257-4725
Customers can use this contact for eligible policy questions, policy changes and servicing requests.
Life Insurance Claims
For U.S. life insurance claims:
1-888-893-9858
Claims representatives assist beneficiaries with claim requirements, documentation and processing. Customers should have the insured person’s policy information available when possible.
Mutual Funds
Primerica distributes mutual funds from a variety of investment companies. Available funds may include products from well-known investment managers, allowing qualifying clients to build diversified investment portfolios according to their financial goals and risk tolerance.
Primerica Shareholder Services
Primerica Shareholder Services supports eligible investment accounts and provides account servicing, transaction assistance and digital-account support.
Customer Service: 1-800-544-5445
Managed Investment Programs
Primerica Advisors provides managed investment programs for qualifying clients who prefer professional portfolio management and asset-allocation services.
Primerica Advisors Client Service
For eligible managed-investment accounts:
1-833-786-0550
This contact supports customers participating in Primerica’s advisory and managed investment programs.
Retirement Investing
Primerica representatives can help qualifying customers access retirement-oriented investments, including individual retirement accounts and other long-term investment solutions.
Annuity Products
Primerica distributes selected annuity products from third-party insurance companies. Product availability and suitability depend on the customer’s financial situation and the state in which the product is sold.
Financial Education
Primerica representatives provide financial education covering topics such as income protection, debt reduction, emergency savings and long-term investing. This educational approach is central to the company’s consumer-distribution strategy.
MyPrimerica
MyPrimerica gives eligible clients access to insurance and investment information through a digital customer portal. Customers can review available account information and access financial tools online.
Shareholder Account Manager
Eligible investment customers can use the Shareholder Account Manager to review account information and complete supported account-management functions.
Consumer Loan Servicing
For certain existing Primerica-related loan accounts:
1-800-283-7918
This is a specialized servicing contact and should not be used for life insurance or investment questions.
Primerica Corporate Phone Numbers
Corporate Phone Number
+1 (770) 381-1000
This is Primerica’s primary corporate headquarters number.
Corporate Headquarters Number
+1 (770) 381-1000
Current headquarters:
1 Primerica Parkway
Duluth, GA 30099
Headquarters Number
+1 (770) 381-1000
This number is associated with Primerica’s principal executive offices.
Corporate Office Number
+1 (770) 381-1000
This contact is most appropriate for corporate matters rather than ordinary policy or investment servicing.
Customer Support Number
For life insurance:
1-800-257-4725
For investments:
1-800-544-5445
Primerica does not use one universal number for all financial products.
Customer Service Number
Life Insurance Customer Service: 1-800-257-4725
Shareholder Services: 1-800-544-5445
Customers should use the number matching the product involved.
Toll-Free Number
1-800-257-4725
This is one of Primerica’s primary toll-free contacts and is intended for life insurance policy servicing.
Sales Number
Primerica does not operate one centralized nationwide direct-sales telephone line. New products are typically discussed through an independent licensed Primerica representative.
Support Number
Life Insurance: 1-800-257-4725
Investments: 1-800-544-5445
Managed Investments: 1-833-786-0550
Billing Number
Customers with life insurance billing or premium questions can contact:
1-800-257-4725
Investment billing and transaction issues should be handled through the investment account’s servicing department.
Regional Office Number
Primerica operates numerous field offices throughout North America but does not publish a single universal regional-office number.
Branch Office Number
Independent Primerica representatives may maintain local business offices with separate telephone numbers. These offices should not be confused with Primerica’s Duluth corporate headquarters.
Local Office Number
Corporate headquarters:
770-381-1000
Local representative-office contacts vary by location.
International Number
Customers outside the United States requiring corporate assistance can contact:
+1 (770) 381-1000
Canadian customers should use the specialized contacts associated with their Canadian Primerica products.
Emergency / After-Hours Number
Primerica does not publish a corporate emergency hotline. Certain account information may be accessible online or through automated systems outside standard Customer Service hours.
Investor Relations Number
470-564-6663
Email: investorrelations@primerica.com
This contact is intended for shareholders, financial analysts and institutional investment questions.
Media / Press Number
404-229-8302
This is a corporate communications contact and should not be used for policy or investment-account complaints.
Human Resources (HR) Number
Primerica does not publish one universal public HR number for external applicants. Corporate job candidates should use the company’s official careers resources.
Reservations / Booking Number
Not applicable.
Primerica is a financial services company and does not operate a reservation-based hospitality service.
Life Insurance Claims Number
1-888-893-9858
This is the dedicated U.S. life insurance claims number for eligible policies.
How to Reach a Real Person at Primerica
For a life insurance policy, call 1-800-257-4725. For an investment account, call 1-800-544-5445. Beneficiaries filing a life insurance claim should call 1-888-893-9858. Primerica operates several financial subsidiaries, so contacting the department associated with the exact product generally provides faster assistance than calling corporate headquarters.
Before calling, have the policy number, investment account information, claim details or other relevant documentation available. For broader corporate matters, contact Primerica headquarters at 770-381-1000. Avoid sending confidential financial information through ordinary email unless Primerica specifically instructs you to use that channel.
Primerica Headquarters & Corporate Office Address
Current Primerica Headquarters
Primerica, Inc.
1 Primerica Parkway
Duluth, GA 30099
United States
Corporate Phone: 770-381-1000
This is Primerica’s current principal executive-office address.
Corporate Office Address
1 Primerica Parkway
Duluth, Georgia 30099
United States
The headquarters campus supports executive, administrative, technology and financial-services operations.
Primerica Home Office Facility
Primerica’s Duluth home-office campus contains approximately 345,000 square feet of office space. The location accommodates major corporate departments, technology infrastructure and media-production facilities.
Life Insurance Mailing Address
Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099
Customers should include their policy number when sending appropriate policy correspondence.
Life Insurance Claims Address
Primerica Life Insurance Company
Attn: Claims Department
1 Primerica Parkway
Duluth, GA 30099
This address is intended specifically for qualifying claims documentation.
Shareholder Services Mailing Address
Primerica Shareholder Services
P.O. Box 534485
Pittsburgh, PA 15253-4485
This address is intended for investment-account correspondence and is not Primerica’s corporate headquarters.
Shareholder Services Overnight Address
Primerica Shareholder Services
Attention: 534485
500 Ross Street, 154-0520
Pittsburgh, PA 15262
Customers should use the address appropriate to the type of investment-account correspondence being submitted.
How to File a Complaint Against Primerica
A Primerica complaint should be directed according to the type of financial product involved. Insurance policies, investment accounts, managed portfolios and representative conduct may be handled by different departments or subsidiaries.
Step 1: Identify the Primerica Product
Determine whether your complaint involves life insurance, an investment account, a managed investment service, a claim or another Primerica product.
Step 2: Contact the Appropriate Customer Service Team
For life insurance:
1-800-257-4725
For investment accounts:
1-800-544-5445
For life insurance claims:
1-888-893-9858
Step 3: Contact Your Primerica Representative
If the complaint concerns advice, sales activity or a transaction involving a Primerica representative, contact the representative and clearly explain the issue.
Step 4: Keep Supporting Documentation
Save contracts, policy documents, statements, emails, confirmations and transaction records connected with the complaint.
Step 5: Follow Up With Customer Service
If the first response does not resolve the problem, contact the same servicing department again and provide any case or reference information.
Step 6: Request Supervisor or Compliance Review
For a significant unresolved concern, ask whether the matter can be reviewed by a supervisor, compliance team or other appropriate specialist.
Step 7: Send Written Correspondence
For appropriate life insurance correspondence:
Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099
Investment correspondence should be sent to the address associated with the applicable investment account.
Step 8: Contact Corporate Headquarters
For a broader unresolved corporate issue:
Primerica, Inc.
1 Primerica Parkway
Duluth, GA 30099
Corporate Phone: 770-381-1000
Step 9: Keep Investor and Media Contacts Separate
Do not send routine policy or investment complaints to Investor Relations or the media department. Those teams are not responsible for ordinary customer servicing.
Step 10: Consider the Appropriate Regulatory Complaint Process
If a significant insurance or securities complaint remains unresolved, the appropriate external process may involve a state insurance regulator, securities regulator or other financial-services authority depending on the product involved.
