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- Floor & Decor
About Floor & Decor
Floor & Decor is an American specialty retailer focused on hard-surface flooring, installation materials, decorative accessories, and commercial surface products. The company was founded in 2000 and has developed into one of the largest specialty flooring retailers in the United States, serving homeowners, do-it-yourself customers, professional installers, designers, contractors, and commercial clients.
Floor & Decor is known for maintaining a large in-stock assortment of tile, wood, laminate, luxury vinyl, natural stone, installation materials, and related products. Its warehouse-format stores average approximately 76,000 square feet and are designed to provide customers with large project quantities that can often be purchased and taken home without waiting for special orders.
Floor & Decor Holdings, Inc. is publicly traded on the New York Stock Exchange under ticker FND. As of June 25, 2026, the company operated 281 warehouse-format stores and five design studios across 39 states. Floor & Decor reported 13,723 employees at the end of fiscal 2025, including more than 10,000 full-time employees.
Quick Information
Corporate Phone Number
404-471-1634
This is the official corporate telephone number listed with Floor & Decor Holdings, Inc.’s principal executive offices.
Customer Service Number
404-720-9120
or
877-675-0002
Current Customer Care hours are
Monday to Thursday: 8:00 AM to 7:00 PM ET
Friday: 8:00 AM to 6:00 PM ET
Saturday: 9:00 AM to 6:00 PM ET
Sunday: Closed.
Corporate Office Address
Floor & Decor Holdings, Inc.
2500 Windy Ridge Parkway SE
Atlanta, GA 30339
United States
Headquarters Address
Floor & Decor Holdings, Inc.
2500 Windy Ridge Parkway SE
Atlanta, GA 30339
United States
Current SEC filings continue to identify this address as the company’s principal executive offices.
Investor Relations: InvestorRelations@flooranddecor.com
Senior Vice President, Investor Relations: wayne.hood@flooranddecor.com
Floor & Decor primarily directs consumer inquiries through its official Contact Us form rather than publishing one universal general Customer Care email address.
Industry
Flooring Retail, Home Improvement, Building Materials, Interior Design, Commercial Surfaces and Specialty Retail
Founded
2000
Floor & Decor was founded in 2000 and is headquartered in Atlanta, Georgia.
Number of Employees
13,723 employees as of December 25, 2025
Of these employees, 10,469 were full time. The company reported 11,790 store employees, 1,382 employees in store support, Customer Care or similar functions, 541 distribution-center employees, and 10 employees in its Shanghai sourcing office.
Number of Stores
As of June 25, 2026:
281 warehouse-format stores
plus:
5 design studios
across:
39 states.
Corporate Office Hours
Floor & Decor does not publish standard public walk-in hours for its Atlanta headquarters.
Customer Care hours are Monday through Thursday from 8:00 AM to 7:00 PM ET, Friday from 8:00 AM to 6:00 PM ET, and Saturday from 9:00 AM to 6:00 PM ET.
Website
https://www.flooranddecor.com/
Investor Relations
Floor & Decor Holdings, Inc. trades on the New York Stock Exchange under:
FND
Careers Page
https://careers.flooranddecor.com/
Floor & Decor recruits in store operations, Customer Care, e-commerce, human resources, IT, inventory, marketing, merchandising, procurement, global sourcing, real estate, construction, commercial sales, distribution, and other corporate functions.
Floor & Decor Products & Services
Floor & Decor specializes in hard-surface flooring and project materials for homeowners, contractors, professional installers, designers, builders, and commercial customers. Its business combines a large in-stock product assortment with free design assistance, Pro services, commercial solutions, pickup, delivery, credit options, and project-support tools.
Tile Flooring
Floor & Decor carries porcelain, ceramic, decorative, mosaic, and specialty tile products for floors, walls, showers, kitchens, bathrooms, and other applications. Customers can shop from a broad in-stock selection in warehouse stores and online.
Luxury Vinyl Flooring
Luxury vinyl flooring is a major Floor & Decor category for customers seeking durable, water-resistant, and easy-to-maintain floors. Products are available in multiple wood-look, stone-look, plank, and tile formats for residential and commercial projects.
Laminate Flooring
Floor & Decor offers laminate flooring in a variety of finishes, textures, widths, and designs. Laminate products can provide a wood-inspired appearance while offering durability and easier maintenance for high-traffic areas.
Hardwood Flooring
Customers can shop solid and engineered hardwood flooring in different wood species, finishes, colors, and plank sizes. Floor & Decor carries products suitable for both traditional and contemporary interiors.
Natural Stone
Floor & Decor sells natural stone flooring and decorative products such as marble, travertine, granite, and other stone materials. Products can be used in flooring, walls, backsplashes, showers, and feature installations.
Decorative Tile
Decorative products include mosaics, patterned tiles, wall tiles, accents, and specialty pieces. These materials allow customers and designers to create customized backsplashes, shower walls, borders, and decorative surfaces.
Installation Materials
Floor & Decor stocks mortar, grout, adhesives, underlayment, waterproofing systems, leveling products, spacers, sealers, and other installation materials. Customers can purchase both flooring and the materials needed to complete the project in one place.
Flooring Tools
The retailer sells tools and equipment needed for tile, vinyl, laminate, wood, and stone installation. Products may include cutting tools, trowels, spacers, leveling systems, kneepads, measurement tools, and other accessories.
Molding and Trim
Floor & Decor carries transitions, thresholds, stair components, molding, trim, and finishing accessories. These products help customers complete flooring installations around doors, walls, stairs, and transitions between flooring types.
Bathroom and Shower Products
Customers can purchase tile, shower systems, waterproofing materials, decorative surfaces, and other components for bathroom renovations. Product assortments are designed to support full shower and bathroom projects.
Kitchen Backsplash Products
Floor & Decor offers mosaic, ceramic, porcelain, stone, and decorative tile options for kitchen backsplashes. Customers can combine these products with free design services to coordinate materials with cabinets, countertops, and flooring.
Free Design Services
Floor & Decor provides free design consultations for qualifying projects. Customers can work one-on-one with a design expert either in store or through available virtual appointment options to select products and coordinate a project from start to finish.
Product Visualizer
Floor & Decor provides digital visualization tools that help customers explore how flooring and tile combinations may look in different spaces. These tools can support product comparison and project planning before purchase.
Pro Services
Professional customers have access to dedicated Pro teams that help contractors, installers, designers, and other trade customers with products, inventory, job quantities, pickup, delivery, and project coordination.
PRO Premier Rewards
PRO Premier Rewards allows qualifying professional customers to earn points on eligible purchases made by themselves or their clients. Points can be redeemed for selected merchandise, gift cards, experiences, and other rewards.
PRO Hotline and Dedicated Support
Professional customers can work with in-store Pro specialists and dedicated support resources for large jobs and ongoing projects. The program is designed to make ordering, product selection, pickup, and project management easier for professionals.
Bid Room
For qualifying projects of $10,000 or more, Floor & Decor’s Bid Room can provide Pro-specific project pricing. Professional customers work with their local Pro Team to review quantities, product needs, and project pricing.
Commercial Sales
Floor & Decor operates a commercial surfaces business serving large projects and commercial customers. Its commercial strategy includes specialized product sourcing and the Spartan Surfaces business acquired in 2021.
Job Site Delivery
Professional and residential customers can arrange qualifying product delivery directly to a job site or project location. Delivery availability, pricing, carrier requirements, and access restrictions vary according to order size and destination.
In-Store Pickup
Floor & Decor offers in-store pickup from its nationwide warehouse store network. When the full order is in stock and placed by 2:00 PM local store time, qualifying orders may be available for free same-day pickup.
Free Product Storage for Pros
Professional customers can receive up to seven days of free product storage for qualifying purchases. This service helps contractors coordinate project schedules while keeping materials available for planned pickup.
Product Samples
Floor & Decor provides samples of qualifying in-stock products so customers and professionals can compare colors, textures, finishes, and materials before making a larger purchase.
Pro Training
Professional customers can access training, educational resources, and industry insights through Floor & Decor’s Pro program. These resources are designed to help contractors and installers strengthen product knowledge and project skills.
DIY Classes and Education
Floor & Decor offers project education through in-store events, livestreams, and on-demand content. Topics can cover installation methods, flooring selection, tile projects, and other home-improvement skills.
Credit Services
Floor & Decor offers consumer credit options through third-party financial institutions and also provides financing options for qualifying Pro and commercial customers. Terms, approval requirements, rates, and promotional offers depend on the applicable credit program.
Low Price Promise
Floor & Decor promotes everyday low prices and a Low Price Promise on eligible products. If a customer finds the same qualifying product at a lower price, Floor & Decor may match it after verification according to current policy.
Returns
Qualifying products can generally be returned to any Floor & Decor store within 90 days of purchase with a valid receipt. Without a receipt, customers may need valid photo identification, and the company reserves the right to restrict returns or exchanges.
Floor & Decor Corporate Phone Numbers
Floor & Decor publishes separate numbers for its corporate headquarters, Customer Care, Investor Relations, and other functions.
Corporate Phone Number
404-471-1634
This is the official corporate phone number listed in SEC records.
Corporate Headquarters Number
404-471-1634
Headquarters Number
404-471-1634
Corporate Office Number
404-471-1634
Customer Service Number
404-720-9120
or:
877-675-0002
Customer Care Center Number
404-720-9120
877-675-0002
These are Floor & Decor’s current published Customer Care numbers.
Toll-Free Number
877-675-0002
Online Order Support Number
404-720-9120
or:
877-675-0002
Customers can use these numbers for qualifying online-order questions and delivery concerns.
Delivery Support Number
404-720-9120
or:
877-675-0002
Customers with delivery-access issues are instructed to contact Customer Care promptly after placing the order.
Damaged or Missing Delivery Support
404-720-9120
or:
877-675-0002
Customers should inspect deliveries and contact Customer Care if materials are missing or damaged.
Pickup Support Number
404-720-9120
or:
877-675-0002
Store-specific pickup questions can also be handled by the selected Floor & Decor location.
Sales Number
Floor & Decor does not publish one universal consumer Sales Department number.
Customers should use their local store, Customer Care, Pro Team, or Commercial Sales contact depending on the size and type of project.
Commercial Sales Number
Floor & Decor does not prominently publish one universal public Commercial Sales phone number on its current main Contact page.
Commercial customers are directed to the dedicated Commercial Sales inquiry system.
Pro Services Number
Pro support varies by location.
Professional customers should use the Pro Hotline or Pro Desk associated with their local Floor & Decor store.
Support Number
404-720-9120
or:
877-675-0002
Billing Number
Floor & Decor does not publish one universal Billing Department number.
Customers with charge, order, or payment concerns should contact Customer Care or the applicable credit provider.
Regional Office Number
Floor & Decor does not publish one universal regional-office number.
Branch Office Number
Individual Floor & Decor stores publish local telephone numbers through the official Store Locator.
Local Office Number
Local store numbers vary by location.
Store Locator:
https://www.flooranddecor.com/stores
International Number
Floor & Decor does not publish a universal international Customer Service number.
Its shipping policy currently limits direct shipping and requires specialized arrangements for destinations outside its normal service areas.
Emergency / After-Hours Number
Floor & Decor does not publish a separate nationwide corporate after-hours emergency number.
For immediate safety, medical, police, or fire emergencies at a store, customers should contact local emergency services.
Investor Relations Number
678-505-4415
Current contact:
Wayne Hood
Senior Vice President of Investor Relations.
Additional Investor Relations Number
770-257-1374
Current contact:
Matt McConnell
Senior Manager of Investor Relations.
Investor Relations Email
InvestorRelations@flooranddecor.com
Wayne Hood Investor Email
wayne.hood@flooranddecor.com
Transfer Agent Number
718-921-8124
Current transfer agent:
Equiniti Trust Company, LLC
55 Challenger Road
Ridgefield Park, NJ 07660.
Media / Press Number
Floor & Decor does not prominently publish a permanent universal Media Relations phone number on its main Contact Us page.
Media inquiries should be directed through the company’s corporate communication channels.
Human Resources Number
Floor & Decor does not publish one universal applicant HR telephone number.
Careers:
https://careers.flooranddecor.com/
Reservations / Booking Number
Not applicable.
Floor & Decor is a flooring and home-improvement retailer.
How to Reach a Real Person at Floor & Decor
The most direct way to reach a live Floor & Decor representative is to call 404-720-9120 or 877-675-0002 during Customer Care hours. Current hours are Monday through Thursday from 8:00 AM to 7:00 PM Eastern Time, Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 6:00 PM. Customers should have their order number, store location, receipt, delivery information, and product details available before calling.
For a store-specific problem, customers should contact or visit the Floor & Decor location where the purchase was made. Professional customers can work through their local Pro Team, while larger commercial clients should use Commercial Sales. For delivery or online-order issues, the same Customer Care numbers can help route the complaint to the appropriate team. Investors should use Floor & Decor’s dedicated Investor Relations contacts rather than Customer Care.
Floor & Decor Headquarters & Corporate Office Address
Floor & Decor’s current principal executive office is:
Floor & Decor Holdings, Inc.
2500 Windy Ridge Parkway SE
Atlanta, GA 30339
United States
Corporate Phone: 404-471-1634
Current July 2026 SEC filings continue to identify this address and telephone number as Floor & Decor Holdings, Inc.’s principal executive offices.
Atlanta Corporate Headquarters
Floor & Decor Holdings, Inc.
2500 Windy Ridge Parkway SE
Atlanta, GA 30339
United States
The headquarters supports executive leadership, merchandising, Customer Care, marketing, e-commerce, HR, IT, procurement, global sourcing, inventory, real estate, construction, commercial operations, and other corporate functions.
Floor and Decor Outlets of America, Inc.
The company’s operating subsidiary also uses:
Floor and Decor Outlets of America, Inc.
2500 Windy Ridge Parkway SE
Atlanta, GA 30339
Phone: 404-471-1634
Fax: 404-393-3540.
Current CEO
Brad Paulsen
Brad Paulsen currently serves as Chief Executive Officer of Floor & Decor Holdings, Inc. The company’s July 30, 2026 earnings announcement identifies him as CEO.
Current Store Network
As of June 25, 2026, Floor & Decor operated:
281 warehouse-format stores
and:
5 design studios
across:
39 states.
Current Employee Scale
As of December 25, 2025, Floor & Decor employed:
13,723 people
including:
10,469 full-time employees
and:
11,790 store employees.
Distribution Centers
At the end of fiscal 2025, Floor & Decor operated five distribution centers supporting its expanding warehouse-store network and product supply chain.
Shanghai Sourcing Office
Floor & Decor also maintains a sourcing presence in:
Shanghai, China
The company reported 10 employees working in its Asia sourcing office at the end of fiscal 2025.
Commercial Surfaces Business
Floor & Decor operates a commercial-surfaces business through:
Spartan Surfaces, LLC
The company acquired Spartan Surfaces in fiscal 2021 as part of its effort to expand beyond residential flooring into the commercial surfaces market.
Stock Listing
Floor & Decor Holdings, Inc. trades on:
New York Stock Exchange
Ticker:
FND
How to File a Complaint Against Floor & Decor
Customers who have a complaint involving flooring, damaged products, an incorrect order, delivery, pickup, returns, store service, installation materials, Pro services, billing, credit, or another Floor & Decor service should gather relevant documentation before contacting the company. Keep the sales receipt, order number, store location, product SKU, photographs, delivery paperwork, transaction date, and previous communication records. Providing accurate product and order details can make it easier for store management and Customer Care to investigate the problem.
Step 1: Contact the Floor & Decor Store
For a problem involving an in-store purchase, pickup, return, or interaction with store employees, start with the Floor & Decor location involved and ask to speak with the Customer Experience Manager or another manager on duty. Bring or provide your receipt, product details, purchase date, and photographs if merchandise is damaged. Clearly explain what happened and the resolution you are requesting. Many order, return, inventory, and product concerns can be handled directly at the store. Keep the manager’s name and the date of the conversation for your records.
Step 2: Contact Floor & Decor Customer Care
If the store cannot resolve the issue, call 404-720-9120 or 877-675-0002 during published Customer Care hours. Provide your order number, store location, product information, delivery details, and a concise chronological explanation of the problem. Mention any previous conversation with store management and explain what remains unresolved. Ask whether the complaint can be escalated and whether a case or reference number is available. Keep notes of the call and copies of any supporting documentation.
Step 3: Use the Delivery or Return Process When Applicable
If the complaint concerns a damaged or incomplete delivery, inspect the shipment carefully and report missing or damaged products to Customer Care as soon as possible. For standard product returns, Floor & Decor generally allows qualifying merchandise to be returned within 90 days with a valid receipt. If the issue concerns freight access, damaged materials, or shipping conditions, provide photographs and delivery paperwork when available. Follow the specific shipping, damage, or return policy relevant to your order. Keep all receipts and delivery documents until the matter is fully resolved.
Step 4: Escalate a Serious Complaint to Corporate Headquarters
For a serious unresolved corporate complaint, written correspondence can be directed to Floor & Decor Holdings, Inc., 2500 Windy Ridge Parkway SE, Atlanta, GA 30339. Include your full contact information, store location, order and product details, previous Customer Care contacts, important dates, and a chronological description of what happened. Clearly identify the resolution you are requesting and attach copies rather than original receipts or documents. Do not include passwords or complete payment-card details. Keep a complete copy of the complaint and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If a serious matter remains unresolved, the correct external process depends on the complaint. Product-safety issues may involve the U.S. Consumer Product Safety Commission or another relevant regulator, while general retail consumer complaints may be submitted to a state Attorney General or consumer-protection agency. Credit-related disputes may need to be addressed with the financial institution that issued the applicable Floor & Decor credit product. Delivery disputes can involve carriers or payment providers depending on the circumstances. Keep receipts, photographs, case numbers, written responses, and transaction records before escalating externally.
