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- Rotech Healthcare Inc.
About Rotech Healthcare
Rotech Healthcare Inc. is a national provider of home respiratory therapy, durable medical equipment, sleep-apnea products, wound-care solutions, diabetes-management supplies, and other home healthcare products and services. The company helps patients receive prescribed medical equipment and clinical support at home rather than relying exclusively on hospital or clinic-based care. (rotech.com)
Rotech has nearly four decades of experience in home healthcare and currently operates through 300+ locations in 45 states. Its teams include respiratory clinicians, customer-service representatives, insurance specialists, patient-service technicians, sales staff, delivery personnel, and other home-care professionals. (rotech.com)
The company is headquartered in Orlando, Florida, and is led by Robin Menchen, President and Chief Executive Officer. Tim Pigg, who previously served as CEO for approximately 10 years, transitioned to Executive Chairman effective January 1, 2024. (careers.rotech.com)
Quick Information
Corporate Phone Number
407-822-4600
This is the current corporate-office phone published by Rotech. (rotech.com)
Customer Service Number
For complaints and Customer Care:
866-882-4675
Email:
onlinecustomercare@rotech.com. (rotech.com)
Corporate Office Address
Rotech Healthcare Inc.
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Headquarters Address
Rotech Healthcare Inc.
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Current Rotech materials identify this as the corporate-office address. (rotech.com)
General Corporate: corporate@rotech.com
Billing: customerservice@rotech.com
Customer Complaints: onlinecustomercare@rotech.com
CPAP Supplies: help@sleepcentral.com
Diabetic Supplies: BLN.Customercare@Rotech.com. (rotech.com)
Industry
Home Healthcare, Durable Medical Equipment, Respiratory Therapy, Sleep Therapy, Diabetes Supplies and Wound Care
Founded
Rotech’s official patient materials state that the company has provided home oxygen and durable medical equipment services since:
- 1981. (com)
Current President and CEO
Robin Menchen
She became President and CEO effective:
January 1, 2024. (rotech.com)
Executive Chairman
Tim Pigg
Chief Financial Officer
Dan Phan
Chief Operating Officer
Joni Moss. (careers.rotech.com)
Ownership
Privately held
A planned acquisition by Owens & Minor was terminated in June 2025 and did not close. Rotech therefore did not become part of Owens & Minor. (sec.gov)
Number of Locations
300+ locations
States Served
45 states. (rotech.com)
Number of Employees
Rotech does not currently publish a precise company-wide employee count on its main public website.
Accreditation
Rotech Healthcare has earned:
The Joint Commission Gold Seal of Approval. (careers.rotech.com)
Corporate Office Hours
Rotech does not prominently publish public walk-in hours for its Orlando headquarters.
Patients should call the appropriate support line before visiting.
Website
Careers Page
Investor Relations
Not applicable in the conventional public-company sense.
Rotech is privately held.
Rotech Healthcare Products & Services
Rotech provides respiratory therapies, durable medical equipment, diabetes-management supplies, wound-care products, clinical support programs, patient education, and equipment delivery to patients at home.
Home Oxygen Therapy
Rotech provides oxygen concentrators, oxygen systems, tubing, cannulas, tanks, and related equipment for patients with prescribed oxygen therapy.
Local teams provide setup, instruction, delivery, maintenance support, and ongoing assistance. (rotech.com)
Non-Invasive Ventilation
Rotech provides non-invasive ventilators for patients with qualifying respiratory conditions.
Its clinical teams help educate patients and caregivers on prescribed ventilation equipment and support ongoing compliance.
Invasive Ventilation
The company also supports patients requiring invasive home-ventilation equipment.
Services depend on the physician’s order, diagnosis, insurance coverage, and local availability. (rotech.com)
Pediatric Ventilation
Rotech provides respiratory resources and ventilator support for qualifying pediatric patients.
Care includes equipment setup, family education, and ongoing clinical support.
Sleep Apnea Therapy
Rotech provides CPAP and BiLevel PAP therapy for patients diagnosed with sleep apnea.
The company supports equipment setup, mask fitting, supply replacement, education, and ongoing therapy compliance. (rotech.com)
CPAP Supplies
Rotech’s Sleep Central service ships replacement CPAP masks, tubing, filters, cushions, and other eligible supplies.
Current Sleep Central support number:
800-288-1853. (rotech.com)
SleepWELL
SleepWELL is Rotech’s clinical support program for sleep-apnea patients.
It is designed to improve PAP compliance and help patients obtain greater benefit from prescribed sleep therapy. (rotech.com)
Wound Care Solutions
Rotech provides wound-care supplies and therapies for eligible patients.
Products can support acute and chronic wounds, post-surgical care, and other physician-directed wound-treatment needs.
Negative Pressure Wound Therapy
Rotech offers negative-pressure wound therapy equipment and associated support.
Current support contact published for this service:
844-592-5068. (rotech.com)
Diabetes Management
Rotech provides diabetes-management products including blood-glucose meters, test strips, lancets, continuous glucose monitoring supplies, infusion sets, and related products. (rotech.com)
Continuous Glucose Monitoring
Rotech Diabetic Solutions supplies qualifying continuous-glucose-monitoring products.
CGM devices allow patients to track glucose trends and manage diabetes according to their care plan.
Insulin Pump Supplies
Rotech supports qualifying patients using insulin pumps and related infusion supplies.
Coverage depends on provider documentation, payer requirements, and patient eligibility. (rotech.com)
Nebulizers
Rotech provides nebulizer equipment for prescribed respiratory medication therapy.
Patients receive equipment and instructions for safe home use and maintenance.
Airway Clearance Therapy
Airway-clearance devices help qualifying patients mobilize respiratory secretions.
Rotech supports equipment such as airway-clearance systems prescribed for conditions including bronchiectasis and other chronic respiratory disorders.
AffloVest
Rotech provides AffloVest mobile vest therapy for qualifying airway-clearance patients.
The system is designed to support airway-clearance treatment while allowing greater mobility.
Overnight Oximetry
Rotech provides overnight oximetry testing when ordered by a healthcare provider.
The service measures oxygen saturation during sleep and can help physicians evaluate respiratory treatment needs.
Home Medical Equipment
Rotech supplies a broad range of durable medical equipment.
Depending on local availability and patient need, this can include wheelchairs, walkers, canes, hospital beds, mobility equipment, and other home-care products. (rotech.com)
CarePLUS
CarePLUS is Rotech’s coordinated-care program.
It is designed to help identify concerns such as fall risk, home-environment issues, oxygen desaturation, and CO2 retention and support communication with healthcare providers. (rotech.com)
COPDBridge
COPDBridge provides additional support for qualifying COPD patients after hospital discharge.
The program uses individualized care, monitoring, data collection, and follow-up to support patients and reduce avoidable readmissions. (rotech.com)
NIVNow
NIVNow provides education, follow-up, and ongoing support for patients using non-invasive ventilation.
The program is designed to improve adherence and quality of life.
Patient Portal
Rotech’s Patient Portal allows patients to access documents, update information, review appointments, receive reorder reminders, and track Sleep Central shipments. (rotech.com)
Rotech Mobile App
The Rotech mobile app gives patients access to account and healthcare-equipment information from supported mobile devices.
Healthcare Provider Referral Services
Rotech works with physicians, hospitals, discharge planners, and other healthcare providers.
Its provider tools include DMEReferral.com and DMEscripts-enabled order workflows. (rotech.com)
Veterans Healthcare Services
Rotech participates in joint ventures and services designed to support U.S. veterans receiving home medical equipment.
Its veteran-focused ventures provide respiratory and medical equipment products to qualifying patients. (rotech.com)
Rotech Healthcare Corporate Phone Numbers
Corporate Phone Number
407-822-4600. (rotech.com)
Corporate Headquarters Number
407-822-4600
Headquarters Number
407-822-4600
Corporate Office Number
407-822-4600
Customer Care Number
866-882-4675
Customer Care Email
onlinecustomercare@rotech.com. (rotech.com)
Patient Account / Billing Number
877-389-1532
Hours:
Monday to Friday: 8:00 AM to 7:00 PM ET. (rotech.com)
Billing Email
customerservice@rotech.com
CPAP Supply / Sleep Central Number
800-288-1853
Hours:
Monday to Friday: 9:00 AM to 6:00 PM ET. (rotech.com)
Sleep Central Email
help@sleepcentral.com
Diabetic Solutions Number
866-726-9363
Current published hours:
Monday to Friday: 8:00 AM to 6:00 PM ET. (rotech.com)
Diabetic Solutions Email
BLN.Customercare@Rotech.com
Additional Diabetic Supply Number
Rotech also publishes:
800-854-5729
for diabetic-supply inquiries on certain ordering materials. (rotech.com)
Negative Pressure Wound Therapy Number
844-592-5068. (rotech.com)
General Corporate Email
corporate@rotech.com. (rotech.com)
Toll-Free Corporate Number
Current patient-information materials also publish:
877-603-7840
alongside the Orlando corporate address. (rotech.com)
After-Hours Support
Patients should call their local Rotech location.
Rotech states that after-hours support is available by calling the local branch and remaining on the line after the recorded message. (rotech.com)
Local Branch Number
Use the location finder:
https://www.rotech.com/find-a-location/
Human Resources Number
407-822-4600
Applicant accommodations can also use:
careers@rotech.com. (careers.rotech.com)
Investor Relations Number
Not applicable.
Rotech is privately held.
Emergency Number
For medical emergencies:
911
Rotech’s equipment after-hours line is not a substitute for emergency medical care.
How to Reach a Real Person at Rotech Healthcare
For billing and statement questions, call 877-389-1532 Monday through Friday from 8:00 AM to 7:00 PM Eastern Time. For general patient complaints or service concerns, call 866-882-4675 or email onlinecustomercare@rotech.com. If the concern involves equipment support after normal hours, call the patient’s local Rotech location and remain on the line to be connected with the after-hours team. (rotech.com)
For CPAP supplies, use 800-288-1853. For diabetes supplies, call 866-726-9363, while negative-pressure wound therapy questions can use 844-592-5068. Having the patient number, insurance information, equipment type, local Rotech branch, and relevant invoice or order information available can make routing faster.
Rotech Healthcare Headquarters & Corporate Office Address
Rotech Healthcare’s current corporate headquarters is:
Rotech Healthcare Inc.
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Corporate Phone: 407-822-4600. (rotech.com)
Orlando Corporate Headquarters
6251 Chancellor Drive, Suite 119
Orlando, FL 32809
United States
Current Rotech materials consistently use this address for corporate operations.
Current President and CEO
Robin Menchen
Menchen advanced from President and COO to President and CEO effective:
January 1, 2024. (rotech.com)
Executive Chairman
Tim Pigg
Pigg transitioned from CEO to Executive Chairman at the beginning of 2024 after approximately four decades with Rotech. (rotech.com)
Current Executive Team
Current Rotech leadership includes:
Robin Menchen, President and CEO
Dan Phan, CFO
Jackie DeVries, Chief Sales Officer
Joni Moss, COO
Linda Reid, Chief Innovation Officer
Steven Burres, Chief Legal Officer
Richard Galentino, Chief Commercial Officer. (careers.rotech.com)
Current Location Network
Rotech currently reports:
300+ locations
across:
45 states. (rotech.com)
Recent Acquisition Activity
Rotech states that it has acquired and integrated:
65+ businesses in the last four years
as part of its growth strategy. (rotech.com)
Owens & Minor Acquisition Status
Owens & Minor announced an agreement to acquire Rotech in 2024.
However, the companies mutually terminated the transaction in June 2025, and Owens & Minor paid Rotech an $80 million termination fee. Rotech therefore remained independent from Owens & Minor. (sec.gov)
Joint Commission Accreditation
Rotech holds:
The Joint Commission Gold Seal of Approval. (careers.rotech.com)
Clinical Focus
The company’s primary care areas include:
Home Oxygen
Ventilation
Sleep Apnea
Wound Care
Diabetes
Airway Clearance
Nebulizers
and:
Home Medical Equipment. (rotech.com)
How to File a Complaint Against Rotech Healthcare
Patients filing a complaint involving medical equipment, delivery, billing, CPAP supplies, oxygen, diabetes products, wound care, insurance processing, equipment pickup, branch service, or employee conduct should collect their patient number, branch location, insurance information, order or invoice details, dates, and previous communication before escalating.
Step 1: Contact the Local Rotech Location
Start with the Rotech branch responsible for the patient’s equipment or service. Use https://www.rotech.com/find-a-location/ to identify the correct office and phone number. Explain whether the complaint concerns equipment, delivery, supplies, clinical support, insurance, or another issue. Ask the local team to document the concern and provide the expected next step. After-hours equipment support is also routed through the local office. (rotech.com)
Step 2: Contact the Specialized Support Department
Billing issues should be directed to 877-389-1532, CPAP-supply issues to 800-288-1853, and diabetic-supply issues to 866-726-9363. Using the correct department can reduce delays and help the representative access the relevant account or supply information more quickly. Keep notes of the call, representative name, and any promises or case information provided. (rotech.com)
Step 3: Escalate to Rotech Customer Care
If the local office or specialized department does not resolve the problem, call 866-882-4675 or email onlinecustomercare@rotech.com. Rotech specifically publishes these contacts for patients who believe the company has not met their expectations. Provide identifying patient information, the branch involved, previous contacts, and a clear explanation of the resolution requested. (rotech.com)
Step 4: Contact Rotech Corporate Office
For a serious unresolved complaint involving patient care, safety, or accreditation, contact the Rotech corporate office at 407-822-4600. Written correspondence can be sent to Rotech Healthcare Inc., 6251 Chancellor Drive, Suite 119, Orlando, FL 32809. Include copies of relevant bills, equipment documents, delivery records, and prior complaint correspondence rather than originals. (rotech.com)
Step 5: Contact the Appropriate External Authority if Necessary
Rotech states that patients with concerns related to accreditation, patient care, or safety can contact the company corporate office. If concerns remain unresolved, the appropriate external route can include The Joint Commission, Medicare or Medicaid authorities, the patient’s insurer, a state durable-medical-equipment regulator, or another healthcare oversight body depending on the issue. For immediate medical emergencies, call 911 rather than relying on an equipment-provider complaint process.
