Hertz Headquarters & Corporate Office

6 Comments

1. 

   Shannon Powell

   I emailed your [email protected] to find out how I could retrieve my belongings from a car a rented from you that was in an accident and it was towed and I went to the hospital on May 22 2023 I have not received a call back. I had my State issued Lap Top in the vehicle and other things that I need back.

   June 19, 2023
2. 

   Adrienne Zinder

   I had a reservation, Hertz had my credit card, I was to pick up vehicle at 8:00 AM today and at 7:47 AM I received a text that Hertz downtown (Birmingham) could not satisfy my reservation. I usually rent from Enterprise and this has never happened so it looks like I will return to them. Your folks knew last night at closing they did not have the vehicle so it was very unprofessional to wait until I was on my way to pick up the rental to let me know. Terrible group running your business here in Birmingham. I could not find any other place to email so if your department is not the one to know this, please pass this on.

   June 23, 2023
3. 

   Lana Davis

   I usually have a great experience with Hertz and at this point I’m just fed up! I rented a vehicle from your Clayton, Missouri location like I normally do. This was my first time being assigned and renting a Tesla. The Telsa I was given was not fully charged and being I was headed straight out of town I needed to go to the Supercharging station. Once I arrived the car said it would be fully charged in 35 minutes. I leave and come back and it said, 10 minutes. It took an hour and a half to fully charge the vehicle. I thought this was normal being I never drove one before. I read that a full charge will last approx 260 miles, my trip was 230 miles. I get on the highway and the car is driving fine. I kept a watch on the charge and made sure I knew where the next Supercharging stations were. I get about 150 miles and I’m noticing the charge icon was going down pretty fast. The car wasn’t going to have enough charge per the vehicle to make it to the next Supercharging station. I had my children with me and I am freaking out! The car is on 1% and I was driving to make it to the closest Supercharging station so we would not be in the middle of nowhere. We make it to the Supercharging station, and it stops at 30% saying that was enough to finish the trip. I was so skeptical and frightened; I stayed and charged it to 40%. By the time I made it to my destination the vehicle was back on 7%. Long story short the vehicle would not hold a charge. The vehicle shut completely down on me and my children. There was a heat adviory with the index 107 degrees. All of my belongings were in the trunk of the vehicle, with my child in the back seat. Luckily there were mannual releases for the front doors to get out, but none in the rear leaving my child and all of my belongings stuck in the back of the vehicle. My child was finally able to escape, climbing through the front of the vehicle. I had to pull the seat down climb in the back of the vehicle, into the trunk and get everything out, mind you I have a bad back like, have to have spinal surgery and not supposed to be lifting. I never made it to my destination to get the help I needed. It’s so much more to the story…..but they had the nerve to charge me a fee because the tow company sent the vehicle to a location other than the one I picked it up form. I missed my son’s game the entire reason I was traveling!! Pissed is an understatement. More needs to be done about the compensation and inconvenience of my weeked!!!

   August 3, 2023
4. 

   George Williams

   I left several items in a hertz rental car. I have filled a claim online, contacted customer service and reached out to the location directly. To date, I have only received emails indicating that someone would get back to me. I’m not sure what is going on and really need my items left in the vehicle.

   October 28, 2023
5. 

   Donna

   I rented a car beginning Oct 30 from the Toledo-Sylvania, Ohio location. I arrived with my online confirmation, only to be told that the car I had confirmed was no longer available and I would have to pay a $10/day charge for an upgraded car. I was very dissatisfied, as I had already confirmed a price and car. I drive 30 miles to this location to pick up the confirmed rental. On Nov 1, I tried to call the 1-800-654-3131 customer service number listed on my confirmation, but was not able to reach a customer service representative as there was no option for this, only an automated voice system. I then called the corporate office number in Florida, 239-301-7000, requesting that the $10/day charge be removed, as it was not my fault, as the customer, that the confirmed car was not available. I was then told that I would have to wait until I returned the car and call 1-2 days after that to request a refund of the $10/day charges. This is very poor customer service. I will not be renting from Hertz again and I will voice my dissatisfaction with our corporate business office, who recommend and has a discount relationship with Hertz.

   November 1, 2023
6. 

   TONY RAY ADAIR

   The most unprofessional experience I have ever had with Hertz. Tried to pick up my car. Lady asked if I made the reservation today. Then told me not only did she not have a car for me she wouldn’t have one all day. Then told me I should have reserved earlier. (Just found out I needed to travel this morning. Short of hiring a psychic I’m not sure how to do better.) She had 10 cars on the lot. She was saving them for people who made reservations earlier. Admitted it wasn’t a corporate policy…just hers…and she wasn’t going to change it. Didn’t offer to call to see if there was another location with a car. She couldn’t or wouldn’t even print out or e-mail a cancellation so I won’t get billed for a car I couldn’t pick up. I was dropped off without a ride home. So guess who had to walk home…no concern to her. I’ve been a Gold Member for years. But after today I have to completely rethink my relationship with Hertz.

   December 1, 2023