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- Hertz
About Hertz
The Hertz Corporation is one of the world’s largest and most recognized car rental companies, with a history spanning over 100 years. Founded in 1918 by Walter L. Jacobs in Chicago, Illinois with just 12 Ford Model T cars, Hertz grew into a global car rental empire that today operates across 145 countries worldwide. The company offers car rentals, van and truck rentals, electric vehicles, and specialty vehicles through its flagship Hertz brand as well as its subsidiary brands Dollar Rent A Car and Thrifty Car Rental. Hertz Global Holdings, Inc. is publicly traded on the Nasdaq Stock Exchange under the ticker symbol HTZ. The company is currently led by Chief Executive Officer Gil West, who has been steering Hertz through its Back-to-Basics transformation strategy that delivered $8.5 billion in total revenue for full year 2025. Hertz’s global corporate headquarters is located in Estero, Florida, where it has been based since 2015.
Quick Information
Industry
Car Rental & Mobility Services
Founded
1918, Chicago, Illinois
Number of Employees
Approximately 23,000+ employees worldwide across all corporate and rental locations
Corporate Office Hours
Monday to Friday, 7:30 AM – 6:00 PM Eastern Time. Saturday 9:00 AM – 1:00 PM. Closed on Sundays and major U.S. federal holidays.
customerrelations@hertz.com
Website
www.hertz.com
Contact Page
www.hertz.com/rentacar/about/index.jsp?targetPage=contactUsView.jsp
Careers Page
jobs.hertz.com
Products & Services
Hertz offers a comprehensive range of vehicle rental and mobility solutions for individual travelers, business customers, and large enterprises. Their full range of products and services includes:
- Economy & Compact Cars — affordable daily and weekly rental options for solo travelers and couples
- Midsize & Full-Size Sedans — comfortable vehicles for business travelers and family trips
- SUVs & Crossovers — spacious vehicles for families, groups, and outdoor adventures
- Luxury & Premium Cars — high-end vehicles including BMW, Mercedes-Benz, and Cadillac
- Electric Vehicles — a growing fleet of EVs including Tesla and Polestar models available at select locations
- Vans & Minivans — passenger vans seating up to 12 and minivans for family and group travel
- Trucks & Cargo Vans — available for moving and hauling needs at select locations
- Specialty & Sports Cars — exotic and performance vehicles available through Hertz Dream Cars
- Airport & City Rentals — convenient pickup and drop-off at over 10,000 locations worldwide including airports, train stations, and city centers
- Hertz Gold Plus Rewards — a free loyalty program offering faster checkouts, free rental days, and exclusive member benefits
- Hertz 24/7 — car sharing and self-service vehicle access at select locations
- Corporate & Business Rental Accounts — dedicated account management and preferential rates for business customers
- Dollar Rent A Car — a value-focused brand under the Hertz umbrella targeting budget-conscious travelers
- Thrifty Car Rental — another budget brand under Hertz Global Holdings designed for cost-effective travel
Corporate Phone Numbers
Customer Service Number
1-800-654-3131 — main toll-free customer service line for all rental inquiries, reservations, billing issues, and general questions. Available 24 hours a day, 7 days a week.
Roadside Assistance Number
1-800-259-6095 — dedicated 24/7 roadside assistance and emergency support line for customers currently on a rental. Also used for accident and collision damage reporting.
Change Return Location Number
1-800-654-4174 — dedicated line for modifying your return location on an existing reservation.
Future Rental Assistance Number
1-800-704-4473 — for questions and assistance related to upcoming or future reservations.
Gold Plus Rewards Number
1-888-999-4900 — dedicated support line for Hertz Gold Plus Rewards membership program questions, points inquiries, and account management.
Corporate Office Number
1-239-301-7000 — main Hertz corporate headquarters line for business, investor, media, and escalated matters. Available Monday through Friday during regular business hours
How to Reach a Real Person at Hertz
The fastest way to speak with a live Hertz representative is to call 1-800-654-3131. When the automated system answers, press 0 or say “Agent” clearly to attempt to bypass the menu and be connected to a live customer service representative. This toll-free line is available 24 hours a day, 7 days a week, so you can call at any time. For the shortest wait times, call early on weekday mornings before 9:00 AM Central Time, as call volumes tend to be highest during late mornings and afternoons.
If your issue is related to a rental currently in progress or a roadside emergency, always call the dedicated roadside assistance line at 1-800-259-6095 rather than the general customer service number. This line is available 24/7 and routes your call directly to the team that handles active rental emergencies without any delays. For billing disputes and post-rental charges, you can also email the customer relations team directly at customerrelations@hertz.com and expect a response within 2 to 3 business days.
Hertz Headquarters & Corporate Office Address
Hertz Global Holdings operates its global corporate headquarters in Estero, Florida, a community in Lee County located in Southwest Florida between Naples and Fort Myers. The company relocated its headquarters to Florida in 2015 after previously being based in Park Ridge, New Jersey, a move driven by the state’s proximity to major travel hubs including Miami and Orlando airports. The Estero campus houses Hertz’s executive leadership, finance, human resources, marketing, and global operations teams.
The Hertz Corporation — Global Headquarters
8501 Williams Road
Estero, Florida 33928
United States
In addition to its Estero headquarters, Hertz also operates a major administrative and technology center in Oklahoma City, Oklahoma, which supports North American and global operations across IT, administration, and support services. Internationally, Hertz’s European operations are managed from offices in Uxbridge, United Kingdom at Hertz House, 11 Vine Street, Uxbridge, Middlesex UB8 1QE. For formal written correspondence, legal documents, or official business proposals sent to the corporate team, use the Estero headquarters address and include your full name, return contact details, and a clear subject line. Written responses typically take 7 to 14 business days.
How to File a Complaint Against Hertz
Step 1 — Contact Hertz at the Rental Location
Start by raising your complaint directly at the Hertz rental counter or location where the issue occurred. Speak with the branch manager and explain your concern clearly with supporting documents such as your rental agreement, receipts, or photos. Issues like incorrect charges, vehicle condition disputes, or billing errors are often resolved immediately at the branch level without requiring further escalation.
Step 2 — Call Customer Service
If the rental location cannot resolve your issue, call Hertz’s main customer service line at 1-800-654-3131. Have your rental agreement number, rental location, dates of rental, and a description of your issue ready before calling. Ask the representative to formally log your complaint and provide you with a case reference number. Customer service is available 24/7.
Step 3 — Email the Customer Relations Team
For complaints requiring a formal written record, email Hertz’s customer relations team directly at customerrelations@hertz.com. Include your full name, rental agreement number, location, dates, a detailed description of the issue, and any supporting photos or receipts. This is particularly useful for post-rental billing disputes, wrongful damage charges, or refund requests. Expect a response within 2 to 3 business days.
Step 4 — Submit a Formal Written Complaint Online
Visit the Hertz website and navigate to the Contact Us page to submit a formal written complaint through the official online form. Select the appropriate complaint category, fill in all required details, and submit your complaint. Keep a copy of your submission and confirmation for your records.
Step 5 — Contact the Corporate Office Directly
If all previous steps have failed to produce a satisfactory resolution, write a formal complaint letter or call Hertz’s corporate headquarters directly. The corporate office can be reached by phone at 1-239-301-7000 or by mail at The Hertz Corporation, 8501 Williams Road, Estero, Florida 33928. Your letter should clearly document all previous resolution attempts, include copies of all supporting evidence, and state the specific outcome you are requesting.
Step 6 — File a Complaint With the Better Business Bureau
File a public complaint with the Better Business Bureau at www.bbb.org. Hertz is registered with the BBB, and public complaint filings typically prompt a faster corporate response. The BBB mediates between you and Hertz and expects a business response within 14 days of the complaint being filed.
Step 7 — Dispute the Charge With Your Credit Card Company
If your complaint involves an unauthorized charge or billing dispute, you can file a chargeback directly with your credit card issuer as an additional option alongside your BBB complaint. Most credit card companies have a dispute resolution process that can result in a temporary reversal of the charge while the case is investigated, putting further pressure on Hertz to respond and resolve the issue.
