Fanatics Headquarters & Corporate Office

: Fanatics

About Fanatics

Fanatics is a privately held global sports platform offering licensed merchandise, trading cards, collectibles, sports betting, online casino products, live events, and sports-related media.

The company operates through businesses that include Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Markets, and Fanatics Studios. Its brands and platforms include Fanatics.com, Topps, Mitchell & Ness, Fanatics Collect, Fanatics Live, and Fanatics Sportsbook.

Fanatics maintains major offices in New York and Jacksonville. Michael Rubin serves as Founder, Chairman, and Chief Executive Officer. Fanatics leadership

Quick Information

Company Name

Fanatics, Inc.

Parent Organization

Fanatics Holdings, Inc.

Industry

Sports merchandise, collectibles, ecommerce, sports betting, entertainment, and media

Founded

2011 as the current independent Fanatics organization

Founder, Chairman and Chief Executive Officer

Michael Rubin

Company Type

Privately held company

Stock Exchange and Ticker Symbol

Fanatics is not publicly traded and does not have a public stock ticker.

Fanatics Merchandise Phone Number

1-855-438-9701

This toll-free number can be used for eligible telephone orders and merchandise assistance.

International Merchandise Number

1-904-685-7842

Corporate Office Number

Fanatics does not prominently publish a separate general corporate switchboard. Merchandise customers should use the Fanatics Help Center or telephone-order number.

Corporate Headquarters Address

Fanatics Holdings, Inc.
95 Morton Street
New York, NY 10014
United States

Fan Services Mailing Address

Fanatics Fan Services
8100 Nations Way
Jacksonville, FL 32256
United States

Fanatics lists Jacksonville among its principal office locations and uses the Nations Way address for merchandise-related correspondence. Fanatics contact information

Products & Services

Fanatics businesses provide products and services that may include:

Licensed professional and college sports merchandise
Jerseys, shirts, hats, footwear, and accessories
Sports equipment and hardgoods
Memorabilia and autographed merchandise
Topps trading cards and collectibles
Collectible auctions and marketplace services
Live collectible shopping and card breaks
Fanatics Sportsbook
Online casino gaming in eligible jurisdictions
Prediction-market products where legally available
FanCash and loyalty rewards
Fanatics Fest and other live events
Sports-related content, advertising, and media
Ecommerce and retail operations for leagues and teams
Custom manufacturing and on-demand merchandise

Merchandise, betting, casino, and collectibles services are operated through different Fanatics businesses. Customers should contact the division responsible for the affected transaction.

Corporate Phone Numbers

Fanatics Merchandise Orders and Assistance

1-855-438-9701

Fanatics advertises telephone ordering through this toll-free number. Customers can also use the online Help Center and live-chat feature.

International Merchandise Assistance

1-904-685-7842

International calling charges may apply.

Fanatics Sportsbook Customer Support

1-800-254-0320
support@betfanatics.com

Fanatics Sportsbook customers can also use the chat function inside the website or mobile application. Sportsbook availability and complaint procedures vary by state. Fanatics Sportsbook contact information

Fanatics Collectibles and Topps Support

Customers should use the support portal associated with the applicable platform:

Topps: https://www.topps.com/customer-service
Fanatics Collect: https://www.fanaticscollect.com/
Fanatics Live: Use support inside the Fanatics Live application or website

A Fanatics.com merchandise representative may not have access to Topps, Fanatics Collect, or Fanatics Live transactions.

Corporate and Media Inquiries

Corporate, partnership, and media requests should be submitted through the applicable contact option on the Fanatics corporate website. These channels should not be used for ordinary order complaints.

How to Reach a Real Person at Fanatics

Open the Fanatics Help Center and select the issue affecting the order. Customers can use the chat icon to begin with the automated assistant and request a live representative when available.

Customers can also call 1-855-438-9701 for eligible merchandise and telephone-order assistance.

Before contacting Fanatics, gather:

Order number
Account email address
Purchaser’s name
Product name and size
Purchase and shipping dates
Delivery address
Tracking information
Photographs of damaged or incorrect merchandise
Return tracking number
Payment method
Previous support case number

For sportsbook concerns, provide the username, registered email address, transaction date, wager details, and support case number. Never disclose a password or one-time security code.

Fanatics Headquarters & Corporate Office Address

Fanatics Holdings, Inc.
95 Morton Street
New York, NY 10014
United States

Fanatics also maintains a major office and customer-support operation at:

Fanatics
8100 Nations Way
Jacksonville, FL 32256
United States

The Jacksonville address is the mailing address published for Fanatics Fan Services. Fanatics identifies both New York and Jacksonville among its key office locations. Fanatics global offices

Neither office should be treated as a walk-in return counter. Customers should create a return through the official website and use the return label or instructions supplied by Fanatics.

Returns, Refunds, and Order Problems

Most eligible Fanatics.com merchandise can be returned within 365 days. Items shipped by a Trusted Partner may have a 30-day return period, and other exclusions may apply. Fanatics return policy

Customized, personalized, final-sale, game-used, and certain collectible products may not qualify for standard returns. The online return process will identify whether a particular item is eligible.

Customers should report damaged, defective, incorrect, missing, or lost merchandise within 45 days of the shipment date.

After returned merchandise arrives, Fanatics states that receiving and processing it may take approximately 10 business days. A financial institution may require another 2 to 7 business days to post the completed refund. Fanatics refund information

Customers should retain the return receipt and tracking number until the refund has been completed.

How to File a Complaint Against Fanatics

Step 1: Identify the Responsible Fanatics Business

Determine whether the complaint involves Fanatics.com merchandise, Topps, Fanatics Collect, Fanatics Live, Fanatics Sportsbook, or another Fanatics service.

Step 2: Use the Appropriate Support Channel

For merchandise, open the Fanatics Help Center or call 1-855-438-9701. Sportsbook customers should use in-app chat, call 1-800-254-0320, or email support@betfanatics.com.

Step 3: Provide the Transaction Information

Give the representative the order, account, return, auction, or wagering information necessary to locate the transaction.

Step 4: Explain the Requested Resolution

Clearly state whether you are requesting a replacement, refund, account correction, missing-item investigation, withdrawal review, or another specific resolution.

Step 5: Request Escalation

If the first representative cannot resolve the issue, request review by a supervisor, Fan Services specialist, fraud team, payment department, or the appropriate business unit.

Step 6: Preserve Supporting Records

Save receipts, photographs, shipping records, chat transcripts, emails, return tracking, wager records, and case numbers.

Step 7: Consider External Escalation

Depending on the issue, customers may contact:

Their card issuer regarding an unauthorized transaction
The shipping carrier for eligible delivery problems
A state consumer-protection agency
The Federal Trade Commission for suspected fraud
The applicable state gaming regulator for an unresolved sportsbook or casino complaint

Sportsbook users should follow the formal complaint procedure for their state. Gaming regulators may require customers to complete Fanatics’ internal complaint process before filing externally.

Frequently Asked Questions

1. Where is Fanatics headquartered?

Fanatics Holdings lists its headquarters at 95 Morton Street in New York City. The company also maintains a major office and Fan Services operation at 8100 Nations Way in Jacksonville, Florida.

2. What is the Fanatics customer-service number?

Customers can call 1-855-438-9701 for eligible Fanatics merchandise orders and assistance.

3. Who is the CEO of Fanatics?

Michael Rubin is the Founder, Chairman, and Chief Executive Officer of Fanatics.

4. Is Fanatics publicly traded?

No. Fanatics is privately held and does not have a publicly traded stock symbol.

5. How do I contact Fanatics Sportsbook?

Call 1-800-254-0320, email support@betfanatics.com, or use the chat feature inside the Fanatics Sportsbook platform.

6. How long do I have to return a Fanatics order?

Most eligible items have a 365-day return period. Trusted Partner merchandise may have a 30-day period, and exclusions apply.

7. How do I report damaged or missing merchandise?

Open the order through the Fanatics Help Center and report the problem within 45 days of the shipment date.

8. How long does a Fanatics refund take?

Fanatics may need approximately 10 business days to receive and process a returned item. The financial institution may then require another 2 to 7 business days to post the refund.

9. Can I return merchandise at Fanatics headquarters?

No. Fanatics corporate and Fan Services offices are not public return counters. Use the online return process and the shipping instructions provided for the order.