Fanatics Headquarters & Corporate Office

About Fanatics

Fanatics is a major global sports platform that combines licensed sports merchandise, collectibles, trading cards, sports betting, gaming, events, advertising, financial products, media, and other fan-focused services. The company has grown from its early ecommerce roots into a diversified sports business serving more than 100 million fans globally.

Fanatics operates multiple major business divisions, including Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Markets, Fanatics Advertising, Fanatics Credit Card, and Fanatics Studios. Through these businesses, Fanatics works with professional sports leagues, teams, colleges, athletes, retailers, and other partners around the world. The company also owns or operates brands and businesses connected with Topps, Lids, licensed apparel, sports collectibles, sportsbooks, and fan events.

Fanatics is privately held and is led by founder and CEO Michael Rubin. Current company information states that Fanatics has more than 22,000 employees, including its Lids business, across more than 80 offices and facilities worldwide. The company expects approximately $13 billion in revenue in 2026. Fanatics’ principal U.S. business address remains 8100 Nations Way, Jacksonville, Florida 32256.

Quick Information

Corporate Phone Number

855-438-0679

Customer Service Number

855-438-0679

Corporate Office Address

8100 Nations Way, Jacksonville, FL 32256

Headquarters Address

8100 Nations Way, Jacksonville, FL 32256

Email

customerfirst@fanatics.com

Industry

Sports Commerce, Collectibles, Gaming, Entertainment and Technology

Founded

Fanatics’ predecessor merchandise business was founded in 1995, while the modern Fanatics platform developed through subsequent acquisitions and restructuring.

No. of Employees

More than 22,000 employees, including Lids

Corporate Office Hours

Fanatics does not publish one universal headquarters schedule. Fan Services telephone support and telephone ordering are available 24 hours a day, seven days a week.

Website

Fanatics.com

Investor Relations

Fanatics is privately held and does not operate a conventional public-company Investor Relations portal.

Careers Page

Fanatics Careers

Fanatics Products & Services

Licensed Sports Merchandise

Fanatics is one of the world’s largest sellers and manufacturers of officially licensed sports merchandise.

Products include jerseys, shirts, hats, jackets, accessories, collectibles, and other merchandise representing professional and collegiate teams.

Fanatics Commerce

Fanatics Commerce operates the company’s sports merchandise and ecommerce business.

The division manages Fanatics-branded retail operations as well as ecommerce and merchandising programs for numerous sports organizations.

Jerseys and Apparel

Fanatics manufactures and sells licensed jerseys, shirts, sweatshirts, jackets, shorts, and other apparel.

Products cover major professional leagues, colleges, international sports, and individual teams.

Hats and Headwear

Customers can purchase licensed caps, knit hats, visors, and other headwear.

The company’s broader retail ecosystem also includes its Lids business.

Fanatics Collectibles

Fanatics Collectibles operates the company’s trading-card and collectibles business.

It includes Topps and other licensed collectibles programs.

Topps Trading Cards

Fanatics owns Topps, one of the most recognized trading-card brands in the world.

Topps produces sports and entertainment cards, stickers, collectibles, and related products.

Sports Trading Cards

Fanatics has licensing relationships across major sports properties.

Its collectibles operations include trading cards associated with baseball, football, soccer, motorsports, and other sports.

Autographed Memorabilia

Fanatics offers authenticated and licensed memorabilia.

Products can include signed jerseys, balls, photographs, helmets, equipment, and collectible displays.

Fanatics Sportsbook

Fanatics operates regulated sports betting services in eligible U.S. jurisdictions.

Customers can place qualifying sports wagers through Fanatics’ betting platform where legally permitted.

Fanatics Casino

Fanatics provides online casino gaming in jurisdictions where the service is licensed and legal.

Eligibility and product availability depend on the customer’s location.

Fanatics Sports & Casino App

In September 2026, Fanatics introduced an integrated Fanatics Sports & Casino app combining sportsbook, casino, and prediction-market functionality.

Services remain subject to applicable gaming laws and geographic restrictions.

Fanatics Markets

Fanatics Markets expands the company’s participation in prediction-market and event-contract products.

Availability depends on regulatory requirements and market launches.

Fanatics Fest

Fanatics Fest is a large sports, collecting, entertainment, and fan-culture event.

The 2026 edition expanded to four days and attracted approximately 200,000 fans.

Fanatics Advertising

Fanatics Advertising provides advertising and media solutions for brands seeking to reach sports fans.

The business uses Fanatics’ broader commerce, content, and fan ecosystem to create advertising opportunities.

Fanatics Studios

Fanatics Studios develops sports and entertainment media content.

The business was launched through a partnership between Fanatics and OBB Media.

Fanatics Credit Card

Fanatics offers branded financial products through its broader fan ecosystem.

Eligibility, issuing bank, rewards, and terms depend on the current card program.

Fanatics ONE

Fanatics ONE is a loyalty program designed to connect rewards across parts of the Fanatics ecosystem.

The program can provide qualifying benefits connected with commerce and other Fanatics services.

Team and League Stores

Fanatics operates ecommerce stores for numerous professional sports leagues, teams, colleges, and sports organizations.

These operations can include merchandise sourcing, website technology, fulfillment, and customer service.

Mobile Shopping

Customers can shop Fanatics through its website and supported mobile applications.

Gift Cards

Fanatics offers gift cards for qualifying purchases.

Terms, supported websites, and redemption conditions depend on the specific gift-card program.

International Sports Commerce

Fanatics operates internationally through offices, ecommerce businesses, manufacturing, and sports partnerships.

The company maintains more than 80 offices and facilities worldwide.

Fanatics Corporate Phone Numbers

Corporate Phone Number

855-438-0679

Fanatics publishes this number through its current Privacy Policy and customer-service materials.

It is the strongest verified general telephone contact associated with Fanatics.

Corporate Headquarters Number

855-438-0679

Fanatics does not prominently publish a separate headquarters switchboard number.

This verified toll-free number is associated with Fanatics’ Jacksonville contact information.

Headquarters Number

855-438-0679

Customers and other parties needing a verified general Fanatics contact can use this number.

Corporate Office Number

855-438-0679

This number is published alongside Fanatics’ current corporate and privacy information.

Customer Service Number

855-438-0679

Fanatics publishes this number for Fan Services.

Customer-service assistance is available 24 hours a day, seven days a week.

Customer Support Number

855-438-0679

Customers can use this number for appropriate questions involving orders, products, returns, and other Fanatics.com services.

Toll-Free Number

855-438-0679

This is Fanatics’ verified toll-free Fan Services number.

Telephone Ordering Number

855-438-0679

Customers can place orders by telephone using this number.

Telephone ordering is available 24 hours a day, seven days a week.

International Customer Number

904-685-7842

Customers outside the United States can use this number for applicable telephone-ordering assistance.

Fanatics Outlet Number

855-438-9701

Fanatics publishes this separate toll-free number for Fanatics Outlet telephone orders.

It should not be confused with the primary Fanatics Fan Services number.

Customer Service Email

customerfirst@fanatics.com

Fanatics publishes this email through its customer communication and messaging terms.

Privacy Number

855-438-0679

Fanatics also publishes this number for privacy-related questions.

Privacy Email

privacy@fanatics.com

This address is specifically intended for privacy matters.

It should not be used as a substitute for ordinary Customer Service unless the concern involves privacy rights or data practices.

Fanatics Advertising Email

askfanaticsads@fanatics.com

This is a specialized contact for Fanatics Advertising inquiries.

Media / Press Number

A universal permanent public media telephone number was not verified in current Fanatics corporate materials.

Journalists should use Fanatics’ Media Room and official communications channels.

Human Resources Number

A universal public Human Resources telephone number was not verified.

Employment applicants should use Fanatics Careers.

Investor Relations Number

Fanatics is privately held and does not maintain a conventional public-company Investor Relations telephone number.

Sales Number

855-438-0679

For direct consumer merchandise ordering, this number can be used to place qualifying orders by telephone.

Business partnerships and advertising opportunities use separate specialized channels.

How to Reach a Real Person at Fanatics

Customers can call 855-438-0679 for Fanatics Fan Services. Fanatics currently states that telephone ordering and Fan Services assistance through this number are available 24 hours a day, seven days a week. Customers can also open the Fanatics Help Center and use live chat. The chat system initially offers automated assistance and can connect customers with a live representative when additional help is needed.

Before contacting Fanatics, have your order number, account email, shipping address, product information, and payment details available. If you are calling from outside the United States regarding a telephone order, use 904-685-7842. For Fanatics Outlet orders, the dedicated number is 855-438-9701.

Fanatics Headquarters & Corporate Office Address

Fanatics Corporate Headquarters

Fanatics
8100 Nations Way
Jacksonville, FL 32256

This is Fanatics’ principal U.S. business address and headquarters location.

Fanatics Fan Services Mailing Address

Fanatics Fan Services
8100 Nations Way
Jacksonville, FL 32256

Customers can send written correspondence to Fan Services at this address.

Fanatics Retail Group Fan Services Address

Fanatics Retail Group Fan Services
8100 Nations Way
Jacksonville, FL 32256

This address is also used for Fanatics Retail Group customer-service correspondence.

Privacy Correspondence Address

Fanatics
Attn: Privacy Legal Department
8100 Nations Way
Jacksonville, FL 32256

This address is specifically intended for privacy-related inquiries and rights requests.

Legal Department Address

Fanatics Retail Group
Attn: Paralegal, Legal Department
8100 Nations Way
Jacksonville, FL 32256

This address is published for appropriate legal and intellectual-property notices.

New York Office

Fanatics maintains a major office in New York, New York.

The New York operation supports corporate, sports, media, partnership, and other business functions.

San Mateo Office

Fanatics maintains an office in San Mateo, California.

Tampa Office

Fanatics also maintains significant operations in Tampa, Florida.

International Offices

Fanatics maintains offices and facilities around the world, including locations in the United Kingdom, Japan, India, China, and other markets.

These locations support Fanatics’ global businesses but do not replace the Jacksonville principal U.S. headquarters.

How to File a Complaint Against Fanatics

Step 1: Review Your Order

If your complaint involves a Fanatics purchase, begin by reviewing the order through your Fanatics account or order-tracking system.

Check the item, shipping status, estimated delivery date, payment amount, and return eligibility.

Step 2: Use Fanatics Self-Service Tools

Fanatics provides self-service tools that can resolve many routine issues without waiting for a representative.

Depending on the order status, customers may be able to review shipments, initiate eligible returns, or manage other order details online.

Step 3: Contact Fanatics Fan Services

If self-service tools do not resolve the problem, call:

855-438-0679

Fanatics provides Fan Services assistance through this toll-free number.

Step 4: Use Live Chat

Customers can also initiate a chat through the Fanatics Help Center.

If the automated assistant cannot resolve the issue, request assistance from a live representative.

Step 5: Provide Complete Order Information

Give the representative your order number, email address, product details, delivery address, and a clear explanation of the problem.

For damaged or incorrect merchandise, photographs may also be useful.

Step 6: Request a Refund, Replacement, or Return Review

If the complaint involves missing, incorrect, damaged, or defective merchandise, ask Fan Services to review the appropriate return, refund, or replacement option.

The available resolution depends on the order and Fanatics’ current policies.

Step 7: Request Escalation

If the first representative cannot resolve the issue, request escalation to the appropriate supervisor or specialized support team.

Explain what has already been attempted and what resolution you are requesting.

Step 8: Send a Written Complaint to Fan Services

For a serious unresolved complaint, written correspondence can be directed to:

Fanatics Fan Services
8100 Nations Way
Jacksonville, FL 32256

Include your order number, contact information, complaint details, previous support interactions, and copies of relevant documentation.

Step 9: Keep Complete Records

Save order confirmations, shipping records, tracking details, chat transcripts, emails, photographs, return labels, and refund confirmations.

Also record the dates and times of telephone conversations.

Step 10: Use the Privacy Process for Privacy Complaints

If the issue involves personal information, privacy rights, or data practices, contact:

privacy@fanatics.com

or write to:

Fanatics
Attn: Privacy Legal Department
8100 Nations Way
Jacksonville, FL 32256

Step 11: Contact Your Payment Provider When Appropriate

For a serious unresolved payment dispute, customers may also have rights through their credit-card issuer or other payment provider.

Customers should generally attempt to resolve ordinary merchant issues with Fanatics before initiating an external payment dispute.

Step 12: Contact an Appropriate External Authority

For serious unresolved consumer-protection, privacy, accessibility, payment, advertising, or other regulated concerns, consider contacting the appropriate government or regulatory authority.

The correct agency depends on the type of complaint and the customer’s jurisdiction.

Kevin

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