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- Chewy
About Chewy
Chewy, Inc. is an e-commerce company focused on pet products and services. The company provides pet food, treats, supplies, prescription products and other pet-related merchandise through its online platform.
Chewy launched in 2011 with the goal of combining the personalized experience of a neighborhood pet store with the convenience of online shopping. The company now offers a broad selection of pet products and services and provides customer assistance around the clock.
Chewy is headquartered in both Plantation, Florida, and Boston, Massachusetts. Its principal executive office is located in Plantation, Florida.
Quick Information
Legal Company Name
Chewy, Inc.
Industry
E-commerce and pet retail
Founded
2011
Headquarters
Plantation, Florida and Boston, Massachusetts
Principal Executive Office
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
Corporate Phone
(786) 320-7111
Chief Executive Officer
Sumit Singh
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
NYSE: CHWY
Official Website
Investor Relations
Investor Relations Email
ir@chewy.com
Chewy’s current investor information identifies Plantation and Boston as its co-headquarters, while its principal executive office and corporate mailing address are in Plantation, Florida.
Products and Services
Chewy offers a wide range of products and services for pets and pet parents, including:
- Dog food
- Cat food
- Pet treats
- Pet toys
- Beds and furniture
- Collars and leashes
- Pet grooming products
- Prescription pet food
- Prescription medications
- Vitamins and supplements
- Flea and tick products
- Pet supplies
- Private-label products
- Autoship subscriptions
- Online pet shopping
- Veterinary services
- Pharmacy services
- Pet health products
Chewy offers approximately 190,000 product and service offerings and works with thousands of brands across the pet industry.
Corporate Phone Numbers and Contact Information
Chewy Corporate Office
Phone: (786) 320-7111
This is the telephone number listed for Chewy’s principal executive office.
Corporate inquiries should be directed through the appropriate company or investor-relations channel when they concern business, shareholder or corporate matters.
Chewy Customer Service
Chewy provides customer assistance for shoppers who need help with orders, products, shipping, returns, refunds, subscriptions and other shopping-related issues.
Chewy emphasizes 24/7 customer assistance for pet parents.
Investor Relations
Email: ir@chewy.com
Investors can use Chewy’s investor-relations resources for:
- Financial reports
- SEC filings
- Earnings information
- Stockholder information
- Corporate announcements
- Investor presentations
- Investor questions
Chewy’s official investor-relations FAQ confirms that investors can contact investor relations at ir@chewy.com.
How to Reach a Real Person at Chewy
For a customer-service issue, start with Chewy’s official customer-support process.
When contacting Chewy, have relevant information available, such as:
- Full name
- Email address
- Phone number
- Order number
- Date of order
- Product name
- Shipping information
- Payment information, when relevant
- Description of the issue
- Photos, when appropriate
- Previous support case number
Providing accurate order information can help customer service identify the purchase and determine the appropriate resolution.
Do not provide passwords, verification codes or unnecessary payment-card information through public channels.
Chewy Headquarters and Corporate Office Address
Chewy, Inc.
7700 West Sunrise Boulevard
Plantation, FL 33322
United States
Corporate Phone: (786) 320-7111
Chewy identifies this Plantation address as its principal executive office. The company also identifies Boston, Massachusetts, as one of its co-headquarters.
Chewy’s corporate office should not automatically be treated as a public walk-in customer-service location. Customers with order or product concerns should use Chewy’s official customer-support channels.
Chewy Customer Assistance
Customers may contact Chewy for assistance with matters including:
- Order problems
- Missing products
- Incorrect orders
- Damaged products
- Shipping questions
- Delivery problems
- Returns
- Refunds
- Autoship orders
- Prescription products
- Pet pharmacy questions
- Account issues
- Payment concerns
- Product information
- General customer-service questions
Chewy’s customer-service model includes assistance throughout the year, including 24/7 support.
Online Orders, Shipping and Delivery Assistance
Chewy operates primarily through its online shopping platform.
Customers experiencing an order issue should keep:
- Order confirmation
- Order number
- Delivery information
- Product details
- Tracking information
- Payment confirmation
- Photos of damaged items, when applicable
- Emails from Chewy
- Previous support correspondence
For delivery-related concerns, customers should provide the order number and tracking information when contacting customer support.
Autoship Assistance
Chewy’s Autoship program allows customers to schedule recurring orders for products such as pet food, supplies and medications.
Customers may need assistance with:
- Changing an Autoship order
- Updating delivery dates
- Changing products
- Adjusting quantities
- Cancelling an Autoship order
- Payment problems
- Missing or delayed shipments
Customers should review their account information and order details before contacting support.
Pet Pharmacy and Prescription Assistance
Chewy offers prescription pet products and pharmacy-related services.
Customers with prescription concerns should keep relevant information about:
- Pet information
- Prescription details
- Veterinarian information
- Order number
- Product name
- Delivery information
Prescription and medication questions may require additional verification before an order can be processed or changed.
How to File a Complaint Against Chewy
Step 1: Contact Chewy Customer Service
Begin by contacting Chewy’s official customer-service team and explain the problem clearly.
Step 2: Provide Order Information
Give the order number, product details, date of purchase and other relevant information.
Step 3: Explain the Resolution You Want
Clearly state whether you are requesting a refund, replacement, credit, correction or another appropriate resolution.
Step 4: Keep the Support Reference
If customer service provides a case or reference number, save it for future communication.
Step 5: Preserve Supporting Records
Keep:
- Receipts
- Order confirmations
- Emails
- Screenshots
- Delivery information
- Photos
- Support messages
- Case numbers
Step 6: Request Escalation
If the issue is not resolved through normal customer service, ask whether the matter can be reviewed by a supervisor or appropriate escalation team.
Step 7: Consider Outside Assistance When Appropriate
For unresolved consumer disputes, customers may consider contacting the appropriate state or local consumer-protection agency or seeking qualified legal advice when necessary.
Chewy Corporate and Investor Information
Chewy, Inc. is a publicly traded company listed on the New York Stock Exchange under the ticker symbol CHWY. Chewy completed its initial public offering in June 2019.
The company provides investor-relations resources covering SEC filings, financial results, earnings information, corporate governance and shareholder information.
Chewy’s investor-relations team can be contacted at ir@chewy.com for appropriate investor inquiries.
Frequently Asked Questions
1. Where is Chewy headquartered?
Chewy has co-headquarters in Plantation, Florida, and Boston, Massachusetts. Its principal executive office is located at 7700 West Sunrise Boulevard, Plantation, FL 33322.
2. What is Chewy’s corporate phone number?
Chewy’s principal executive office telephone number is (786) 320-7111.
3. When was Chewy founded?
Chewy was launched in 2011 as an online pet retailer.
4. Who is the CEO of Chewy?
Sumit Singh is the Chief Executive Officer and a director of Chewy, Inc.
5. What does Chewy sell?
Chewy sells pet food, treats, toys, supplies, prescription products, medications, grooming products and other pet-related products and services.
6. Does Chewy offer customer service 24/7?
Yes. Chewy states that it provides customer assistance around the clock, every day of the year.
7. Is Chewy publicly traded?
Yes. Chewy is publicly traded on the New York Stock Exchange under the ticker symbol CHWY.
8. How do I file a complaint with Chewy?
Start by contacting Chewy’s official customer-service team and provide your order number, product information, date of purchase and details of the problem. If necessary, request escalation.
9. How do I contact Chewy investor relations?
Chewy’s investor-relations team can be contacted at ir@chewy.com for appropriate shareholder and investor inquiries.
