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- Checkers and Rally’s
About Checkers & Rally’s
Checkers & Rally’s is an American quick-service restaurant company best known for drive-thru burgers, seasoned fries, chicken, hot dogs, milkshakes, and value-oriented combo meals. Checkers was founded in 1986, while Rally’s began separately in the Midwest. Checkers acquired Rally’s in 1999, and the two brands have since operated as a single restaurant system with essentially the same menu and operating platform. The Checkers name is used in many Southeastern and Eastern markets, while Rally’s remains more common in parts of the Midwest and West.
The company is headquartered in Tampa, Florida, where its Restaurant Support Center manages franchising, marketing, operations, technology, supply chain, restaurant development, training, and other corporate functions. Current official careers materials identify 4300 West Cypress Street, Suite 600, Tampa, FL 33607 as headquarters and publish 813-283-7000 as the headquarters telephone number.
Checkers & Rally’s operates through a mix of corporate and franchised restaurants. Current franchise information lists 719 restaurants in the detailed unit count, including 453 Checkers and 266 Rally’s restaurants. The company also states that it directly operates roughly 30% of the system, giving management the ability to test operational changes before wider franchise rollout.
Quick Information
Corporate Phone Number
813-283-7000
This is the current headquarters phone number published on Checkers & Rally’s official careers pages.
Customer Service Number
1-800-800-8072
Checkers publishes this number in its current Terms of Use for Customer Service inquiries.
Corporate Office Address
Checkers Drive-In Restaurants, Inc.
4300 West Cypress Street, Suite 600
Tampa, FL 33607
United States
Headquarters Address
Checkers Drive-In Restaurants, Inc.
4300 West Cypress Street, Suite 600
Tampa, FL 33607
United States.
Checkers & Rally’s does not prominently publish one universal general Customer Service email.
Current specialized contact:
Media: media@checkers.com.
Industry
Quick-Service Restaurants, Drive-Thru Restaurants, Franchising and Foodservice
Founded
Checkers: 1986
Checkers acquired Rally’s in:
1999.
Current CEO and President
Chris Tebben
Current 2026 industry materials identify Chris Tebben as CEO & President of Checkers Drive-In Restaurants, Inc. He has served as CEO since September 2024.
Ownership
Checkers & Rally’s is privately held.
Following a 2023 recapitalization, majority ownership shifted from Oak Hill Capital Partners to senior lenders including Arbour Lane Capital Management, Garnett Station Partners, and Guggenheim Investments.
Number of Restaurants
Current detailed franchise materials list:
719 total restaurants
including:
453 Checkers
and:
266 Rally’s.
Corporate-Owned Restaurants
Current franchise materials state that Checkers & Rally’s directly owns and operates approximately:
30% of system restaurants.
Corporate Office Hours
Checkers & Rally’s does not prominently publish public walk-in hours for its Tampa Restaurant Support Center.
Business visitors should arrange an appointment before visiting.
Website
Franchise Website
https://checkersfranchising.com/
Careers Page
The company recruits Team Members, Restaurant Managers, field operations professionals, and Restaurant Support Center employees.
Investor Relations
Not applicable.
Checkers Drive-In Restaurants, Inc. is privately held.
Checkers & Rally’s Products & Services
Checkers & Rally’s focuses on drive-thru restaurant service with burgers, fries, chicken, hot dogs, frozen desserts, drinks, digital ordering, delivery, and franchising.
Big Buford
The Big Buford is one of the most recognizable Checkers & Rally’s burgers. It typically combines two seasoned beef patties with cheese, lettuce, tomato, onion, pickles, ketchup, mustard, and mayonnaise on a toasted bun.
Baconzilla
Baconzilla is a larger burger featuring beef patties, cheese, bacon, ketchup, and mayonnaise. It is positioned as one of the chain’s heavier, indulgent burger options.
Cheese Champ
The Cheese Champ combines a beef patty with cheese and traditional burger toppings. It remains part of the brand’s core burger lineup at participating restaurants.
Checkerburger and Rallyburger
Checkers and Rally’s offer brand-specific versions of their classic burger under the Checkerburger or Rallyburger name depending on the market.
The recipe and overall menu platform remain essentially the same between the two brands.
Famous Seasoned Fries
Famous Seasoned Fries are one of Checkers & Rally’s signature products.
The company heavily markets the seasoned, crispy fry recipe as a defining brand item and continues to feature it prominently in current restaurant marketing.
Fully Loaded Fries
Loaded fry products combine Famous Seasoned Fries with cheese, bacon, ranch, chili, or other toppings depending on the current menu.
These products are positioned as both sides and shareable snacks.
Chicken Sandwiches
Checkers & Rally’s serves crispy chicken sandwiches with sauces, cheese, bacon, and other toppings.
Available recipes can change with limited-time promotions.
Chicken Bites
Chicken bites provide boneless chicken pieces that can be ordered in snack, meal, or combo formats.
Sauce and seasoning availability varies by restaurant.
Chicken Wings
Selected Checkers & Rally’s locations offer wings with different sauces and flavor profiles.
Wing availability can vary by market and promotional cycle.
Hot Dogs
The menu includes grilled hot dogs and loaded hot-dog options.
Products may include chili, cheese, onions, or other toppings.
Fish Sandwiches
Fish sandwiches are periodically offered as part of the seafood and limited-time menu.
Availability may be seasonal.
Milkshakes
Checkers & Rally’s serves hand-mixed or blended milkshakes in multiple flavors.
Typical flavors include chocolate, vanilla, strawberry, and rotating promotional varieties.
Soft Drinks
Participating restaurants serve fountain beverages and bottled drinks.
Drink sizes and available brands differ by location.
Combo Meals
Most major burgers, chicken sandwiches, and other entrées can be ordered as combos with Famous Seasoned Fries and a drink.
Value Menu
Checkers & Rally’s has historically emphasized value pricing and bundled deals.
Current restaurant strategy continues to focus on bold flavor at accessible prices.
Drive-Thru Service
The brands are strongly associated with drive-thru service and compact restaurant formats.
Many locations use dual drive-thru lanes designed to serve guests quickly without large dining rooms.
Walk-Up Service
Some restaurants offer walk-up ordering windows in addition to drive-thru lanes.
Availability depends on restaurant design.
Online Ordering
Customers can place qualifying orders online through Checkers and Rally’s digital ordering platforms.
Delivery
Participating restaurants offer delivery directly or through approved third-party delivery partners.
Fees and availability vary by market.
Mobile Ordering
Customers can use digital channels to place pickup and delivery orders at participating locations.
Franchise Opportunities
Checkers & Rally’s actively offers new franchise development.
Current franchise financial requirements include a minimum $900,000 net worth and $350,000 in liquid assets per location.
Franchise Fee
Current franchise materials list an initial franchise fee generally ranging from:
$20,000 to $30,000 per restaurant.
Estimated Franchise Investment
The current estimated initial investment range is approximately:
$449,000 to $1.915 million
excluding real estate.
Checkers & Rally’s Corporate Phone Numbers
Corporate Phone Number
813-283-7000.
Corporate Headquarters Number
813-283-7000
Headquarters Number
813-283-7000
Corporate Office Number
813-283-7000
Customer Service Number
1-800-800-8072.
Customer Support Number
1-800-800-8072
Franchise Development Number
888-913-9135
The official franchise Contact Us page publishes this number with the Tampa Restaurant Support Center address.
Media / Press Number
866-533-3319
Media Email
media@checkers.com.
Toll-Free Number
Customer Service:
1-800-800-8072
Franchising:
888-913-9135
Billing Number
Checkers & Rally’s does not publish one universal consumer Billing Department number.
Restaurant payment or refund concerns should generally begin with the restaurant involved and then Customer Service if necessary.
Online Order Support Number
Use Customer Service:
1-800-800-8072
Local Restaurant Number
Individual restaurants maintain their own telephone numbers.
Customers should use the official restaurant locator through Checkers.com or Rallys.com.
Regional Office Number
No universal regional-office number is prominently published.
Emergency / After-Hours Number
Checkers & Rally’s does not publish a nationwide corporate emergency hotline.
Immediate medical, police, or fire emergencies should be reported to local emergency services.
Investor Relations Number
Not applicable.
The company is privately held.
Human Resources Number
Checkers & Rally’s does not prominently publish one universal applicant HR number.
Careers:
How to Reach a Real Person at Checkers & Rally’s
For an order, refund, restaurant cleanliness, food-quality, employee, or service issue, start with the restaurant where the transaction occurred. Ask to speak with the General Manager or manager on duty and have your receipt, restaurant location, order date, time, and transaction information available. Checkers & Rally’s restaurant-management roles specifically include responsibility for responding to guest complaints and escalating concerns.
If the issue remains unresolved, call 1-800-800-8072. Corporate matters can also be routed through the Restaurant Support Center at 813-283-7000, while franchise inquiries should use 888-913-9135.
Checkers & Rally’s Headquarters & Corporate Office Address
The current headquarters is:
Checkers Drive-In Restaurants, Inc.
4300 West Cypress Street, Suite 600
Tampa, FL 33607
United States
Corporate Phone: 813-283-7000.
Tampa Restaurant Support Center
The Tampa headquarters is commonly referred to as the:
Restaurant Support Center
It supports company-operated restaurants and franchisees with operations, marketing, development, training, digital programs, finance, and executive leadership.
Current CEO and President
Chris Tebben
He has served as Checkers & Rally’s CEO since September 2024 and continues to lead the company’s 2026 transformation strategy.
2026 Transformation Strategy
Checkers & Rally’s is currently investing in restaurant remodeling, digital capabilities, simplified operations, and guest-experience improvements.
In September 2026, the company announced additional restaurant reimaging work in Ohio and Florida.
Restaurant System
Current franchise documentation lists:
719 restaurants
with:
121 corporate Checkers
332 franchised Checkers
99 corporate Rally’s
167 franchised Rally’s.
Private Ownership
Checkers & Rally’s remains privately held.
A 2023 recapitalization shifted majority ownership to senior lenders Arbour Lane Capital Management, Garnett Station Partners, and Guggenheim Investments while substantially reducing company debt.
Career Scale
The current careers platform lists restaurant positions across multiple states in addition to jobs at the Tampa Restaurant Support Center.
How to File a Complaint Against Checkers & Rally’s
Customers should keep their receipt, restaurant number or address, transaction time, payment details, photographs if relevant, and notes from earlier conversations when escalating a complaint.
Step 1: Contact the Restaurant Manager
Begin with the restaurant where the incident occurred and ask for the manager or General Manager. Explain whether the complaint involves an incorrect order, food quality, refund, staff conduct, restaurant cleanliness, pricing, or delivery. Provide the receipt or order information and clearly state what resolution you are seeking. Restaurant managers are specifically responsible for responding to guest concerns and complaints.
Step 2: Call Checkers & Rally’s Customer Service
If local management does not resolve the issue, call 1-800-800-8072. Provide the restaurant location, date and time, order number, amount paid, previous manager contact, and a concise description of the problem. Ask that the complaint be documented and routed for additional review.
Step 3: Request Additional Corporate Review
For a serious or repeated problem, request escalation through the Restaurant Support Center at 813-283-7000. Keep copies of receipts, payment records, photographs, and previous correspondence so the corporate team has the full complaint history.
Step 4: Send Formal Written Correspondence
Written correspondence can be sent to Checkers Drive-In Restaurants, Inc., 4300 West Cypress Street, Suite 600, Tampa, FL 33607. Include your contact information, restaurant location, transaction details, previous complaint contacts, and the resolution requested. Checkers’ current Terms use this address for Customer Service and formal company correspondence.
Step 5: Use the Appropriate External Complaint Process
If the complaint remains unresolved, the correct external route depends on the issue. Food-safety matters can be reported to the relevant local or state health department, payment disputes may involve the card issuer, and general consumer complaints can be directed to the applicable Attorney General or consumer-protection office. Keep receipts, photographs, case details, and company responses before escalating.
