AdventHealth Headquarters & Corporate Office

 

About AdventHealth

AdventHealth is a nonprofit, faith-based health system headquartered in Altamonte Springs, Florida. It operates hospitals, emergency departments, urgent-care centers, physician practices, outpatient facilities, home-health services, and other healthcare organizations across the United States.

The organization was previously known as Adventist Health System. It adopted the AdventHealth name systemwide in 2019.

Because AdventHealth operates numerous hospitals and medical practices, telephone numbers and patient-service departments vary by facility. Patients should contact the location where they received care for appointments, medical records, clinical questions, and facility-specific complaints.

Quick Information

Organization Name

AdventHealth

Industry

Healthcare and hospital services

Organization Type

Nonprofit, faith-based health system

President and Chief Executive Officer

David Banks

Chief Financial Officer

Todd Goodman

Customer Service Number

AdventHealth does not publish one universal patient-service number. Patients should contact their hospital or medical office directly.

Billing Customer Service Number

1-855-241-2455

Corporate Office Number

(407) 357-1000

Corporate Headquarters Address

AdventHealth
900 Hope Way
Altamonte Springs, FL 32714
United States

Official Website

https://www.adventhealth.com/

Contact Page

https://www.adventhealth.com/contact-0

Medical Records

https://www.adventhealth.com/medical-records

Patient Account Services

Patients can use their AdventHealth account to review test results, access health information, send eligible messages, schedule appointments, and pay bills.

Products & Services

AdventHealth services may include:

• Primary and preventive care
• Emergency and trauma care
• Urgent care
• Hospital and surgical services
• Cancer care
• Heart and vascular care
• Orthopedic services
• Neurology and neurosurgery
• Women’s and maternity care
• Pediatric care
• Behavioral health services
• Imaging and laboratory testing
• Rehabilitation and physical therapy
• Home-health services
• Virtual care
• Pharmacy and medication services
• Medical specialties
• Billing and financial assistance
• Patient portals and medical records

Services vary by facility. Patients should verify that a provider and location participate in their insurance plan before receiving non-emergency care.

Corporate Phone Numbers

AdventHealth Corporate Office

(407) 357-1000

This number is associated with AdventHealth’s Altamonte Springs headquarters. Patient-care questions should usually be directed to the treating facility.

Billing Customer Service

1-855-241-2455

Call for questions about hospital bills, account balances, payments, and financial assistance.

Legal Billing Matters

1-800-706-1037

This number is intended for attorney representation and legal billing questions, not ordinary patient scheduling.

AdventHealth Orlando Main Number

(407) 303-5600

AdventHealth Orlando Customer Service

(407) 303-0500

Medical Records

Medical-record telephone numbers vary by facility. Use AdventHealth’s Medical Records page to locate the Health Information Management department for the applicable hospital.

Emergency Assistance

Call 911 for a life-threatening emergency. Corporate headquarters and billing support should not be contacted for emergency medical assistance.

How to Reach a Real Person at AdventHealth

Contact the hospital, physician practice, or medical facility where care was provided. Ask for the department responsible for the issue, such as:

• Appointment scheduling
• Patient registration
• Billing
• Medical records
• Patient experience
• Guest services
• Insurance verification
• Financial assistance

Before calling, have the following information available:

• Patient’s full name
• Date of birth
• Date and location of service
• Medical-record or account number
• Billing statement number
• Provider’s name
• Insurance information
• Description of the issue
• Previous reference number

Protect medical privacy. Do not send medical records, Social Security numbers, or insurance documents through an unverified email address.

AdventHealth Headquarters & Corporate Office Address

AdventHealth
900 Hope Way
Altamonte Springs, FL 32714
United States

Corporate Office Phone: (407) 357-1000

The Altamonte Springs headquarters supports AdventHealth’s corporate and administrative operations. It is not a hospital, emergency department, walk-in clinic, medical-record office, or regular patient-service center.

Patients should not visit or mail documents to headquarters unless AdventHealth confirms that the corporate office is the correct destination.

How to File a Complaint Against AdventHealth

Step 1: Contact the Care Department

Begin with the nurse manager, physician office, department supervisor, or other person responsible for the service.

Step 2: Contact Patient Experience

Ask the hospital operator to connect you with Patient Experience, Guest Services, or the patient advocate. Contact numbers differ by facility.

Step 3: Submit a Written Grievance

Provide the patient’s name, dates of service, facility, department, description of the issue, and requested response. Avoid including unnecessary medical information.

Step 4: Escalate Billing Problems

Call 1-855-241-2455 for billing disputes. Include the patient’s name, account number, service dates, and the reason the charge is disputed.

Step 5: Request Medical Records

Contact the Health Information Management department at the treating facility. A signed authorization and identity verification may be required.

Step 6: Consider External Review

Depending on the complaint, patients may contact:

• The applicable state health department
• The state hospital licensing agency
• The Joint Commission or DNV Healthcare, depending on the facility
• The U.S. Department of Health and Human Services Office for Civil Rights
• The patient’s health insurer
• A state medical, nursing, or pharmacy board

External complaints should follow the instructions listed in the facility’s Patient Rights and Responsibilities notice.

This information is for general contact purposes and does not provide medical or legal advice.

Frequently Asked Questions

Where is AdventHealth headquartered?

AdventHealth is headquartered at 900 Hope Way, Altamonte Springs, Florida 32714.

What is AdventHealth’s corporate phone number?

The AdventHealth corporate office number is (407) 357-1000.

Who is the CEO of AdventHealth?

David Banks is the President and Chief Executive Officer of AdventHealth.

What is AdventHealth’s billing phone number?

Call 1-855-241-2455 for billing questions and financial-services assistance.

How do I contact a specific AdventHealth hospital?

Use the Find a Location feature on AdventHealth’s website and open the hospital’s phone directory.

How do I request my AdventHealth medical records?

Contact the Health Information Management department at the facility where treatment occurred or use AdventHealth’s Medical Records page.

How do I complain about care at an AdventHealth hospital?

Contact the facility’s Patient Experience, Guest Services, or patient advocate department and submit a formal grievance if necessary.

Can AdventHealth headquarters schedule an appointment?

Corporate headquarters is not the regular scheduling department. Contact the applicable hospital, physician practice, or online scheduling service.

What should I do during a medical emergency?

Call 911 or go to the nearest emergency department. Do not wait for assistance from corporate headquarters or billing support.