About AdventHealth

AdventHealth is a large nonprofit, faith-based health care system headquartered in Altamonte Springs, Florida. The organization was formerly known as Adventist Health System and adopted the AdventHealth name as part of a system-wide rebranding. Its health care mission emphasizes whole-person care addressing physical, mental, and spiritual health.

AdventHealth operates hospitals, physician practices, urgent care centers, imaging facilities, rehabilitation programs, surgery centers, home health services, hospice programs, specialty-care centers, and numerous other health care operations. Its network has grown to more than 2,000 care sites across nine states, including more than 55 hospital campuses. AdventHealth reports serving approximately 9 million patients annually.

AdventHealth employs more than 100,000 team members throughout its network. Its corporate campus is located at 900 Hope Way, Altamonte Springs, Florida 32714. This address is different from AdventHealth Altamonte Springs hospital at 601 East Altamonte Drive. The hospital is a clinical facility, while 900 Hope Way is the headquarters supporting the nationwide AdventHealth system.

Quick Information

Corporate Phone Number

407-357-1000

Customer Service Number

Customer-service numbers vary by hospital and service. AdventHealth Altamonte Springs Customer Service: 407-303-0500

Corporate Office Address

900 Hope Way, Altamonte Springs, FL 32714

Headquarters Address

900 Hope Way, Altamonte Springs, FL 32714

Email

AdventHealth does not publish one universal general customer-service email for the entire nationwide system. Patients should contact the appropriate hospital, physician practice, billing office, or care location.

Industry

Healthcare and Hospital Services

Founded

AdventHealth’s institutional history traces to 1973 as Adventist Health System, with roots in Seventh-day Adventist health care extending further back.

No. of Employees

More than 100,000 team members

Corporate Office Hours

Monday through Friday, 8 a.m. to 5 p.m. Corporate headquarters is closed Saturday and Sunday.

Website

AdventHealth.com

Investor Relations

Not applicable in the conventional public-company sense. AdventHealth is a nonprofit health care organization.

Careers Page

AdventHealth Careers

AdventHealth Products & Services

Primary Care

AdventHealth provides primary-care services for patients across its network.

Services can include routine physical examinations, preventive medicine, chronic-condition management, vaccinations, screenings, and referrals to specialists.

Emergency Care

AdventHealth operates hospital emergency departments and freestanding emergency facilities in multiple markets.

Emergency departments provide evaluation and treatment for serious illnesses and injuries.

Urgent Care

AdventHealth provides urgent-care services for illnesses and injuries that require timely medical attention but may not require a hospital emergency department.

Availability depends on the market and individual facility.

Cancer Care

AdventHealth provides oncology and cancer-related services through specialized cancer programs and institutes.

Services can include screening, diagnosis, chemotherapy, radiation oncology, surgery, supportive care, and survivorship services.

Heart and Vascular Care

The health system provides cardiovascular services for patients with heart and vascular conditions.

Available services can include diagnostic testing, cardiology, cardiac surgery, interventional procedures, rehabilitation, and preventive care.

Orthopedic Care

AdventHealth provides orthopedic services for bone, joint, muscle, and mobility conditions.

Treatment may include nonsurgical care, joint replacement, orthopedic surgery, rehabilitation, and sports medicine.

Women’s Health Care

Women’s health services include preventive care, gynecology, maternity care, breast health, and other specialized services.

Specific programs vary by hospital and region.

Mother and Baby Care

Many AdventHealth hospitals provide maternity, labor and delivery, neonatal, and postpartum services.

Patients should contact their specific hospital for maternity-program details.

Neurology and Neurosurgery

AdventHealth provides neurological care for disorders affecting the brain, spine, and nervous system.

Services can include diagnostics, neurological treatment, neurosurgery, rehabilitation, and specialty programs.

Digestive Care

Gastroenterology and digestive-health services are available throughout the AdventHealth network.

Care can include diagnostic procedures, endoscopy, treatment of gastrointestinal conditions, and surgery.

Imaging Services

AdventHealth provides diagnostic imaging including X-rays, CT scans, MRI, ultrasound, mammography, and other imaging procedures.

Laboratory Services

Laboratory testing is available through hospitals, outpatient centers, and other participating AdventHealth facilities.

Rehabilitation

AdventHealth provides physical therapy, occupational therapy, speech therapy, cardiac rehabilitation, sports rehabilitation, and other recovery services.

Home Health

AdventHealth Home Health provides qualifying patients with medical and supportive care in their homes.

Hospice and Palliative Care

Hospice and palliative-care services are available in selected AdventHealth markets for patients and families facing serious illness.

Behavioral and Mental Health

AdventHealth provides behavioral-health and mental-health services through selected facilities and programs.

Physician Practices

AdventHealth operates and supports a large network of physician practices covering primary and specialty care.

AdventHealth Corporate Phone Numbers

Corporate Phone Number

407-357-1000

This is the verified main number for AdventHealth’s corporate headquarters.

Corporate Headquarters Number

407-357-1000

AdventHealth publishes this number directly with its 900 Hope Way corporate campus.

Headquarters Number

407-357-1000

This is the principal public telephone number for AdventHealth Corporate.

Corporate Office Number

407-357-1000

The number serves AdventHealth’s Altamonte Springs corporate headquarters.

Customer Service Number

AdventHealth operates a nationwide health system, so there is not one universal Customer Service number appropriate for every hospital, patient, billing, medical-record, or appointment concern.

Patients should use the number associated with the facility where they received care.

AdventHealth Altamonte Springs Customer Service Number

407-303-0500

This number is specifically published for Customer Service at AdventHealth Altamonte Springs hospital.

It should not be represented as the universal Customer Service number for the entire AdventHealth system.

AdventHealth Altamonte Springs Main Number

407-303-2200

This is the main number for AdventHealth Altamonte Springs hospital at 601 East Altamonte Drive.

AdventHealth Altamonte Springs Emergency Department

407-303-2230

This number is published for the hospital’s Emergency Department.

For a life-threatening emergency, patients should use emergency services rather than relying on routine hospital telephone contacts.

AdventHealth Altamonte Springs Medical Records

407-303-1133

This number is published for Medical Records at AdventHealth Altamonte Springs.

AdventHealth Altamonte Springs Patient Financial Services

407-303-2236

Patients with applicable financial-service questions at this hospital can use this department number.

AdventHealth Altamonte Springs Outpatient Scheduling

407-303-2273

This number is published for outpatient scheduling at the Altamonte Springs hospital.

AdventHealth Altamonte Springs Careers

407-303-5254

This is a location-specific careers number for AdventHealth Altamonte Springs.

It is not a universal AdventHealth HR line.

Toll-Free Number

AdventHealth does not publish one universal toll-free number covering every service across its nationwide system.

Investor Relations Number

AdventHealth is a nonprofit health care organization and does not have conventional public-company Investor Relations.

Media / Press Number

Media contacts vary across AdventHealth markets and facilities.

Journalists should use the media resources for the appropriate AdventHealth market rather than patient Customer Service.

How to Reach a Real Person at AdventHealth

For a corporate-level inquiry, call AdventHealth headquarters at 407-357-1000. The corporate office at 900 Hope Way is open Monday through Friday from 8 a.m. to 5 p.m. For a patient-care concern, contacting the hospital or medical facility where care was provided is usually more effective because patient records, billing systems, appointments, and clinical departments are handled at the appropriate facility or regional level.

For AdventHealth Altamonte Springs specifically, the hospital’s main number is 407-303-2200, while Customer Service can be reached at 407-303-0500. Patients should have their account information, date of service, physician or department, and other relevant details available. Do not send confidential medical information through an unverified email or communication channel.

AdventHealth Headquarters & Corporate Office Address

AdventHealth Corporate Headquarters

AdventHealth Corporate
900 Hope Way
Altamonte Springs, FL 32714

This is AdventHealth’s current corporate headquarters.

AdventHealth Corporate Campus

900 Hope Way
Altamonte Springs, FL 32714

The campus contains offices, meeting facilities, dining areas, a leadership institute, and other resources supporting AdventHealth’s nationwide operations.

AdventHealth Information Technology Office

902 Inspiration Avenue
Altamonte Springs, FL 32714

AdventHealth identifies this location as its Information Technology office.

AdventHealth Altamonte Springs Hospital

AdventHealth Altamonte Springs
601 East Altamonte Drive
Altamonte Springs, FL 32701

This is a hospital location and should not be confused with AdventHealth’s corporate headquarters.

The hospital is open 24 hours a day.

AdventHealth University Orlando

AdventHealth University
671 Winyah Drive
Orlando, FL 32803

AdventHealth University is an educational institution associated with the AdventHealth system.

AdventHealth University Denver

AdventHealth University Denver
1001 East Yale Avenue
Denver, CO 80210

AdventHealth University Tampa

AdventHealth University Tampa
14055 Riveredge Drive
Suite 500
Tampa, FL 33637

How to File a Complaint Against AdventHealth

Step 1: Contact the Department Where You Received Care

Begin with the hospital, physician practice, clinic, billing department, or other AdventHealth location involved.

Explain the problem and provide the relevant date of service, patient-account information, and department details.

Step 2: Ask to Speak With the Appropriate Manager

If the first staff member cannot resolve the concern, ask to speak with the department manager or supervisor.

For clinical concerns, the appropriate escalation path may differ from billing or administrative complaints.

Step 3: Contact the Hospital’s Customer Service or Patient Relations Team

For hospital-related complaints, contact the Customer Service, Patient Experience, or Patient Relations team at the facility where care was provided.

For AdventHealth Altamonte Springs, Customer Service is 407-303-0500.

Step 4: Use the Appropriate Billing or Financial Services Department

If the complaint involves charges, insurance, payment, financial assistance, or a hospital bill, contact the appropriate Patient Financial Services or billing department.

Do not send medical or financial information to an unrelated corporate contact.

Step 5: Provide Supporting Documentation

Keep bills, explanation-of-benefits statements, appointment records, discharge information, correspondence, and notes from previous calls.

Protect medical and financial information and submit it only through appropriate secure channels.

Step 6: Request Formal Escalation

If the initial response does not resolve your concern, ask about AdventHealth’s formal patient grievance or escalation procedure.

Clearly explain the problem, previous attempts to resolve it, and the outcome you are requesting.

Step 7: Contact AdventHealth Corporate When Appropriate

For an appropriate unresolved corporate matter, AdventHealth headquarters is:

AdventHealth Corporate
900 Hope Way
Altamonte Springs, FL 32714

Corporate phone: 407-357-1000

Remember that corporate headquarters may refer patient-specific matters back to the hospital or regional organization responsible for the care.

Step 8: Keep Complete Records

Document every contact, including dates, departments, representative names, case or grievance numbers, and responses.

Keep copies of all written correspondence.

Step 9: Contact the Appropriate Health Care Regulator

For serious unresolved complaints involving patient safety, quality of care, privacy, billing, discrimination, or other regulated health care matters, patients may have the option to contact an appropriate state or federal authority.

The correct organization depends on the type of complaint and the state where care was provided.

Step 10: Consider Additional Patient Rights Options

Depending on the circumstances, patients may also have rights under hospital grievance procedures, insurance appeals, privacy rules, Medicare or Medicaid procedures, accreditation requirements, or applicable state law.

Review the patient-rights information provided by the AdventHealth facility involved.