Sallie Mae
Sallie Mae
Sallie Mae is a U.S.-based consumer banking and education-finance company best known for private student loans, education financing, savings accounts, certificates of deposit, money market accounts, and other financial products designed primarily for students and families. The Sallie Mae name has existed for more than five decades, but the company operating under that name today is SLM Corporation, which was formed in late 2013 as part of a corporate restructuring. Its banking subsidiary, Sallie Mae Bank, was established in 2005 and remains an important part of the company’s deposit and lending operations.
A major corporate change occurred on April 30, 2014, when SLM Corporation separated from the business now known as Navient Corporation. The present-day Sallie Mae did not simply continue all of the historical student-loan servicing obligations associated with the old entity. Navient retained most of the pre-spin-off loan-management and servicing assets and liabilities, while the current Sallie Mae developed as a consumer bank focused heavily on new private education lending, retail deposit products, and financial tools for students and families. This distinction is important when customers are trying to determine whether an older loan belongs to Sallie Mae or another servicer.
Today, Sallie Mae remains a publicly traded company under SLM Corporation, with common shares traded on the Nasdaq Global Select Market under ticker SLM. The company describes itself as a leading private student lender and maintains relationships with more than 2,100 U.S. educational institutions. As of December 31, 2025, Sallie Mae employed approximately 1,788 team members, all based in the United States. Its current headquarters remains in Newark, Delaware.
SLM Corporation / Sallie Mae
300 Continental Drive
Newark, DE 19713
United States
Sallie Mae’s 2025 Form 10-K identifies 300 Continental Drive as the company’s principal executive office and confirms that the headquarters property is company-owned. The headquarters occupies approximately 160,000 square feet.
The primary corporate office is the same as the current headquarters
300 Continental Drive
Newark, DE 19713
Sallie Mae also maintains operating offices in New Castle, Delaware; Indianapolis, Indiana; Newton, Massachusetts; Salt Lake City, Utah; and Virginia. These offices support functions such as loan servicing, technology, banking, finance, legal, marketing, customer experience, collections, and administration.
For general student-loan correspondence
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319
This mailing address should be used for ordinary loan correspondence rather than sending routine servicing requests to the corporate headquarters.
For disputed student-loan balances
Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228
For credit bureau reporting disputes
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
For escalated concerns through the Office of the Customer Advocate
Office of the Customer Advocate
P.O. Box 3349
Wilmington, DE 19804-4349.
Older Sallie Mae information can sometimes refer to addresses or operations associated with the pre-2014 SLM organization or with Navient. These should not automatically be treated as the present Sallie Mae headquarters. Current official filings confirm 300 Continental Drive, Newark, Delaware 19713 as the present principal executive office.
302-451-4911
This is the headquarters telephone number identified in Sallie Mae’s current Form 10-K.
For existing student loans
800-472-5543
For new student-loan applications
855-756-5626.
300 Continental Drive, Newark, DE 19713
300 Continental Drive, Newark, DE 19713
Sallie Mae does not publish one universal unsecured customer-service email for all accounts.
Investor Relations: IR@salliemae.com
Shareholder Requests: Shareholders@salliemae.com.
Consumer Banking, Private Student Lending, Education Finance, Savings and Deposit Products
The present SLM Corporation was formed in late 2013 and separated from Navient in 2014. The Sallie Mae brand itself has existed for more than 50 years.
Approximately 1,788 employees as of December 31, 2025.
Sallie Mae reports more than 2,100 actively managed university relationships across the United States.
Corporate walk-in hours are not prominently published. Customer-service hours vary by product.
Student Loan Servicing:
Monday to Thursday: 8:00 AM to 8:00 PM ET
Friday: 8:00 AM to 5:00 PM ET.
Investor Relations
https://www.salliemae.com/investors/
Careers
https://www.salliemae.com/careers/
Sallie Mae offers private student loans for undergraduate students attending eligible degree-granting institutions. These loans are credit-based and can be used to help cover eligible school-certified education costs after students and families consider scholarships, grants, savings, and federal student aid.
Graduate students can apply for specialized private loans designed for advanced degree programs. Sallie Mae offers products for general graduate education as well as health-profession programs, allowing qualifying borrowers to finance eligible tuition and related education expenses.
Sallie Mae provides private financing specifically for eligible medical-school students. The product is designed around the higher cost and longer education timeline associated with medical training and is separate from the company’s standard undergraduate loan.
Dental students can access a dedicated Sallie Mae private education-loan product. Borrowers remain subject to credit approval, school certification, eligibility requirements, and applicable loan terms.
Sallie Mae offers a dedicated private loan for qualifying law-school students. It can help cover eligible education costs not already met through scholarships, savings, grants, or federal aid.
MBA students can apply for a specialized Sallie Mae MBA Loan designed for eligible business-school expenses. This product is part of the company’s larger graduate education financing portfolio.
The Smart Option Student Loan is also available for eligible trade-school students. This expands Sallie Mae’s financing beyond traditional four-year degree programs and supports qualifying career-training education.
Sallie Mae offers an Airline Career Loan for eligible aviation and flight-training education programs. This is a specialized education-finance product separate from the traditional undergraduate and graduate loan categories.
The Sallie Mae Parent Loan allows a parent, guardian, significant other, or another qualifying creditworthy adult to borrow in their own name to help pay an eligible student’s undergraduate or graduate education expenses. Sallie Mae launched its current Parent Loan product in 2026, and the adult borrower is solely responsible for repayment.
Sallie Mae Bank offers an online high-yield savings account with no monthly maintenance fee. The account is designed for customers who want to earn interest while retaining relatively flexible access to their savings.
The Sallie Mae Money Market Account combines interest-earning savings with features such as check-writing access. Current accounts do not require a minimum opening balance, subject to the applicable account terms.
Sallie Mae Bank offers certificates of deposit with several term options. CDs generally require customers to commit funds for a specified period in exchange for a fixed interest rate, with early-withdrawal rules applying according to the account agreement.
SmartyPig is a goal-oriented online savings product that allows customers to organize savings around specific financial objectives. The account is designed for customers who want digital goal tracking in addition to earning interest on deposits.
Sallie Mae Bank customers can access deposit accounts, transfers, statements, and account-management features digitally. Savings-account support is separate from student-loan servicing, so customers should use the correct banking contact when they need assistance.
Existing student-loan borrowers can make payments, review balances, manage account information, and access repayment assistance through Sallie Mae’s digital servicing platform.
Sallie Mae permits qualified applicants to apply with a cosigner on many private education loans. A creditworthy cosigner may improve approval chances or affect pricing, although both parties generally accept legal responsibility under the applicable loan terms.
302-451-4911.
302-451-4911
302-451-4911
302-451-4911
Existing student loans
800-472-5543.
800-472-5543
Student Loan Servicing
800-472-5543
855-756-5626
Graduate application support:
833-613-8158.
833-613-8159.
877-346-2756
This number supports Sallie Mae savings accounts, certificates of deposit, and mobile banking.
877-751-6884.
Student-loan billing and payment assistance
800-472-5543
877-416-0012.
855-342-2014
This is an escalation channel for unresolved account concerns and is not intended for solicitations.
Current investor contact
571-438-9574
Investor email
IR@salliemae.com.
302-451-2541
Current media contact information identifies this number for Sallie Mae corporate communications.
No separate universal public consumer sales line is prominently published. New-loan customers should use 855-756-5626.
No universal regional-office number is published.
Sallie Mae primarily operates through centralized banking and online services rather than a consumer branch network.
No universal public HR number is prominently listed.
https://www.salliemae.com/careers/
No separate public corporate emergency number is listed.
Not applicable.
Existing student-loan borrowers should begin with 800-472-5543. This is the most appropriate number for questions about payments, balances, repayment difficulties, billing, account access, or existing loan servicing. Customers should have their account number, full name, contact details, recent statement, and any payment or dispute information ready before calling. Using the correct servicing number is important because new-loan applications and bank deposit accounts are handled through different teams.
For new student loans, call 855-756-5626. Savings, CDs, and mobile-banking customers should use 877-346-2756, while SmartyPig customers should call 877-751-6884. If the normal servicing process has already been tried and the concern remains unresolved, customers can contact the Office of the Customer Advocate at 855-342-2014. This office reviews escalated customer issues and requests identifying information such as the customer’s name, address, phone number, and account number.
Customers should keep notes of each conversation, including the date, representative’s name where available, case number, requested resolution, and any promised follow-up. Written disputes involving balances or credit reporting should be sent to the specific dispute addresses published by Sallie Mae rather than relying only on ordinary phone support.
Complaints against Sallie Mae can involve loan servicing, payment application, interest charges, credit reporting, billing disputes, application problems, deposit accounts, suspected unauthorized transfers, collections, or customer-service handling. Before escalating, collect account numbers, statements, payment confirmations, credit reports where relevant, emails, screenshots, and notes from previous phone conversations.
Existing student-loan borrowers should first call 800-472-5543, while savings customers should use 877-346-2756. Explain the issue clearly, identify the disputed transaction or account activity, and ask the representative to document the complaint. Obtain a case or reference number if one is available and write down the date of the conversation. A well-documented first complaint makes later escalation much easier.
Use the department directly responsible for the issue. New applications should use 855-756-5626, graduate borrowers may use the dedicated graduate support numbers, bank-account disputes should go through banking support, and credit-reporting concerns should follow the company’s credit bureau dispute process. Sending an issue to the correct team reduces the chance that it will be treated as a general-information request rather than a formal account problem.
If the first representative cannot resolve the matter, ask for a supervisor or escalation review. Provide the previous case number, the exact financial impact, the dates of disputed payments or reporting, and the resolution you are requesting. Do not open several unrelated cases unless necessary because keeping the matter under one documented history often makes it easier for a supervisor to understand the full complaint.
Written disputes should use the appropriate Sallie Mae mailing channel. Disputed balances can be sent to P.O. Box 3228, Wilmington, DE 19804-0228, while credit bureau reporting disputes go to P.O. Box 3229, Wilmington, DE 19804-0229. Include copies of supporting records, not originals, and clearly identify the account, transaction, reporting item, or balance being challenged.
For a serious unresolved corporate matter, correspondence can be sent to SLM Corporation, 300 Continental Drive, Newark, DE 19713. Include a concise chronology, previous complaint numbers, copies of statements and correspondence, and the specific correction or resolution you want. Corporate headquarters should generally be an escalation route rather than the first place to send an ordinary payment question.
Sallie Mae maintains an Office of the Customer Advocate, which can be reached at 855-342-2014 or by mail at P.O. Box 3349, Wilmington, DE 19804-4349. This office works with internal teams to review unresolved customer concerns. For electronic banking errors, unauthorized transfers, or deposit-account issues, use Sallie Mae Bank’s dedicated dispute procedures as well.
If a private student-loan or consumer-finance complaint remains unresolved, customers may consider filing with the Consumer Financial Protection Bureau. Banking complaints can also fall under the regulator responsible for Sallie Mae Bank depending on the issue. Credit-reporting disputes may involve rights under the Fair Credit Reporting Act, so the nature of the complaint should determine the regulator rather than sending every issue to the same agency.
Customers may also consider their state Attorney General or consumer-protection office when the issue involves potentially unfair or deceptive practices. If incorrect information appears on a credit report, dispute the information with both Sallie Mae and the applicable credit bureau and retain the investigation results. Unauthorized bank transfers should be reported promptly under the account’s error-resolution rules.
If normal servicing, written disputes, the Customer Advocate, and appropriate regulatory channels do not resolve a serious dispute, review the applicable loan or deposit agreement for arbitration, litigation, notice, and limitation provisions. Legal action should be based on the customer’s specific contract and circumstances. Preserve all account statements, payment records, complaint correspondence, regulator responses, and proof of mailing before taking this step.
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