Busey Bank Headquarters & Corporate Office

About Busey Bank

Busey Bank is a long-established American banking institution with roots dating to 1868, when its predecessor bank began serving customers in Champaign, Illinois. Over more than 150 years, Busey expanded from a local Illinois bank into a diversified regional financial organization through organic growth, branch expansion, mergers, and acquisitions. The institution developed services across consumer banking, commercial banking, mortgage lending, wealth management, treasury management, payments technology, and other financial services while maintaining strong historical ties to central Illinois.

Today, Busey Bank is the principal banking subsidiary of First Busey Corporation and operates banking centers across Illinois, Missouri, Texas, Kansas, Florida, Oklahoma, Colorado, Arizona, Indiana, and New Mexico. As of September 30, 2026, Busey Bank reported approximately $18.51 billion in assets and operated 80 banking centers. The broader First Busey organization reported $18.56 billion in assets and approximately $16.72 billion in wealth-management assets under care. Busey’s services include checking and savings accounts, certificates of deposit, consumer lending, mortgages, commercial banking, treasury management, wealth management, payments technology, cards, digital banking, and other financial products.

A major corporate change occurred in 2025 when First Busey Corporation acquired CrossFirst Bankshares, Inc. The holding-company merger completed March 1, 2025, and CrossFirst Bank subsequently merged into Busey Bank on June 20, 2025. Following the transaction, First Busey Corporation moved its corporate headquarters to 11440 Tomahawk Creek Parkway in Leawood, Kansas. Importantly, Busey Bank itself remains headquartered in Champaign, Illinois. Van A. Dukeman currently serves as Chairman, President and Chief Executive Officer of First Busey Corporation and Chairman and CEO of Busey Bank, while Tony Hammond serves as President of Busey Bank.

Busey Bank Headquarters & Corporate Office Address

Current Headquarters

Busey Bank
100 West University Avenue
Champaign, IL 61820
United States

Current Busey Customer Care materials and post-CrossFirst merger disclosures confirm that Busey Bank remains headquartered in Champaign, Illinois.

Corporate Office

Busey Bank
100 West University Avenue
Champaign, IL 61820
United States

This Champaign location supports significant bank administration, Customer Care, digital banking, operations, lending, compliance, and other Busey Bank functions.

Mailing Address

Busey Bank
100 West University Avenue
Champaign, IL 61820
United States

Busey currently publishes this address for Customer Care mail and general bank correspondence.

Other Important Address

First Busey Corporation
11440 Tomahawk Creek Parkway
Leawood, KS 66211
United States

This is the current headquarters of Busey Bank’s publicly traded parent company, First Busey Corporation. It should not be confused with Busey Bank’s headquarters in Champaign.

Former / Historical Corporate Structure

Before the CrossFirst transaction, First Busey Corporation was headquartered in Champaign, Illinois. Following the 2025 merger, the holding company relocated its principal executive offices to Leawood, Kansas while the bank headquarters remained in Champaign.

Quick Information

Corporate Phone Number

217-365-4500

This is First Busey Corporation’s historically established corporate telephone contact and remains associated with Busey corporate operations. Current holding-company headquarters also maintains a Leawood office number.

Customer Service Number

800-672-8739

Busey publishes 1-800-67-BUSEY as its primary Customer Care number.

Corporate Office Address

Busey Bank, 100 West University Avenue, Champaign, IL 61820, United States.

Headquarters Address

100 West University Avenue, Champaign, IL 61820, United States.

Email

customerexperience@busey.com

Busey publishes this email for customer feedback and concerns. Sensitive account information should be communicated through secure banking channels rather than ordinary email.

Industry

Banking, consumer finance, commercial banking, mortgages, wealth management, treasury management, payments, and financial services.

Founded

Number of Employees

First Busey Corporation’s current workforce spans the combined Busey and former CrossFirst organization. A precise September 2026 employee total is not prominently stated in the latest customer-facing materials.

Number of Banking Centers

80 banking centers as of September 30, 2026.

Total Assets

Busey Bank reported approximately $18.51 billion in assets as of September 30, 2026.

Customer Care Hours

Monday through Friday from 7:30 a.m. to 6:00 p.m. Central Time and Saturday from 8:00 a.m. to noon.

Website

https://www.busey.com/

Investor Relations / Careers Page

Investor Relations: https://ir.busey.com/

Careers: https://www.busey.com/about-us/careers

Busey Bank Products & Services

Checking Accounts

Busey offers personal checking accounts with debit cards, digital banking, bill payment, direct deposit, and account-management features tailored to different customer needs.

Savings Accounts

Customers can use savings and money-market products for emergency funds, short-term goals, and longer-term savings while earning interest according to current account terms.

Certificates of Deposit

Busey offers CDs with fixed terms and rates designed for customers who can leave funds deposited for a defined period.

Debit Cards

Busey debit cards provide access to checking-account funds for purchases and ATM transactions, together with card-management and fraud-protection features.

Credit Cards

Customers can obtain qualifying personal and business credit-card products through Busey’s current card program and partner arrangements.

Personal Loans

Busey provides personal lending products for qualifying borrowers, with rates and terms determined according to credit, purpose, and underwriting requirements.

Mortgage Loans

Busey Mortgage provides home-purchase, refinancing, construction, and other residential mortgage solutions through dedicated mortgage professionals.

Home Equity Lending

Qualifying homeowners can access home-equity products for renovations, major expenses, debt management, or other approved borrowing needs.

Business Banking

Small and middle-market businesses can use deposit accounts, lending, payment products, cards, and other banking solutions.

Commercial Banking

Busey provides commercial loans, commercial real estate finance, lines of credit, equipment financing, specialty lending, and other services for business customers.

Treasury Management

Treasury services include cash management, receivables, payments, fraud prevention, account management, and other tools designed for business clients.

Wealth Management

Busey Wealth Management provides investment management, trust, financial planning, fiduciary services, and other wealth solutions for individuals, families, and organizations.

Busey Bank Corporate Phone Numbers

Corporate Phone Number

217-365-4500

This number remains associated with Busey’s longstanding Champaign corporate operations and First Busey corporate organization.

Corporate Headquarters Number

913-312-6800

This is the verified current number for First Busey Corporation’s principal executive office at 11440 Tomahawk Creek Parkway in Leawood, Kansas.

Bank Headquarters Number

800-672-8739

Busey Bank customers can use the primary Customer Care number for assistance and routing connected with the Champaign-based bank.

Corporate Office Number

217-365-4500

This number is associated with Busey’s corporate operations in Illinois.

Customer Service Number

800-672-8739

Busey publishes 1-800-67-BUSEY as the main Customer Care number.

Customer Support Number

800-672-8739

Customers can use this number for accounts, cards, digital banking, transactions, fraud concerns, and general service questions.

Lost or Stolen Debit Card Number

800-672-8739

Busey instructs customers to contact this number immediately to report a lost or stolen debit Mastercard.

Lost or Stolen Credit Card Number

866-234-4691

Busey publishes this Elan Financial Services number for lost or stolen credit-card assistance.

Fraud Reporting Number

800-672-8739

Customers who receive suspicious calls, texts, emails, or notice unauthorized transactions should contact Busey directly through this verified number.

Treasury Management Support Number

800-749-7844

Busey publishes this number specifically for Treasury Management account inquiries.

Customer Care Number

800-672-8739

Customer Care representatives are available Monday through Saturday during the currently published service hours.

Corporate Holding Company Number

913-312-6800

This is First Busey Corporation’s current Leawood, Kansas headquarters number and should be used for holding-company rather than routine bank-account matters.

How to Reach a Real Person at Busey Bank

For checking, savings, debit cards, digital banking, transactions, fraud, loans, or general account questions, call Busey Customer Care at 800-672-8739. Current telephone hours are Monday through Friday from 7:30 a.m. to 6:00 p.m. Central Time and Saturday from 8:00 a.m. to noon. Customers can also use live chat through Busey’s website or secure messaging in the Busey Mobile app.

Before calling, have the customer name, account type, transaction information, banking-center location, relevant date, and any existing case information ready. Busey warns customers not to provide passwords, PINs, one-time authentication codes, or other sensitive account credentials to unsolicited callers claiming to represent the bank.

For a holding-company or shareholder matter, use First Busey’s Leawood headquarters at 913-312-6800. Routine banking complaints should remain with Busey Bank Customer Care or the relevant banking center rather than being directed immediately to the holding company.

How to File a Complaint Against Busey Bank

Complaints may involve deposits, loans, mortgages, fraud, cards, fees, banking-center service, digital banking, wealth management, payments, or customer support. Before escalating, gather statements, transaction records, loan documents, screenshots, emails, and any existing case or claim numbers.

Step 1: Contact Customer Service

Call Busey Customer Care at 800-672-8739 or visit the banking center involved. Explain the concern clearly and ask that the issue be documented.

Step 2: Contact the Relevant Department

Mortgage complaints should go to the mortgage team, Treasury Management matters to Treasury Support, wealth issues to Busey Wealth Management, and suspected fraud to Customer Care or the security team.

Step 3: Request Supervisor or Management Review

If the initial representative cannot resolve the issue, request review by a Customer Care supervisor, banking-center manager, lending manager, or appropriate department leader.

Step 4: Use the Company’s Written Complaint Channel

Customers can email customerexperience@busey.com for feedback or use secure banking communications for account-specific matters. Written mail can be sent to Busey Bank, 100 West University Avenue, Champaign, IL 61820.

Step 5: Contact Corporate Headquarters

Serious unresolved bank matters can be escalated through Busey Bank’s Champaign headquarters. Matters involving the publicly traded parent can be directed to First Busey Corporation, 11440 Tomahawk Creek Parkway, Leawood, KS 66211.

Step 6: Use the Specialized Complaint or Dispute Department

Fraud, electronic transfers, credit reporting, mortgages, wealth management, card disputes, and privacy matters may have specialized procedures and strict notification deadlines.

Step 7: File With the Appropriate Regulator

Busey Bank complaints may involve the Federal Reserve, FDIC, Consumer Financial Protection Bureau, state banking authorities, or another regulator depending on the product and issue.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers can submit qualifying complaints to the Consumer Financial Protection Bureau or applicable state consumer-protection authorities. Electronic-transfer and card disputes should also follow the notice requirements in the relevant account agreement.

Step 9: Consider Formal Legal or Arbitration Procedures

For significant lending, mortgage, fraud, investment, or contractual disputes, review the applicable account, loan, card, or wealth-management agreement. Preserve all records and seek qualified banking or financial-services legal advice where internal and regulatory processes do not resolve a substantial issue.