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- Webster Bank
About Webster Bank
Webster Bank is a major retail and commercial banking brand serving individuals, families, small businesses, corporations, and healthcare-related financial clients across the Northeastern United States. Its major business areas include Consumer Banking, Commercial Banking, and Healthcare Financial Services, which includes products and businesses associated with HSA Bank and related healthcare-finance platforms.
A major change occurred on August 20, 2026. Banco Santander completed its acquisition of Webster Financial Corporation, and Webster Bank was merged into Santander Bank, N.A. Webster Bank now operates as a division of Santander Bank, N.A., rather than as an independent national-bank legal entity with its own publicly traded parent company.
The Webster brand remains in use across its banking centers, website, products, cards, and digital platforms during the current integration period. Webster’s former headquarters at 200 Elm Street, Stamford, CT 06901 is now a major Santander U.S. corporate hub. Santander has stated that existing Webster accounts, checks, cards, digital access, and banking-center relationships currently remain unchanged.
Quick Information
Corporate Phone Number
For Webster personal-banking support:
800-325-2424
Customer Service Number
800-325-2424
Current Personal Banking Client Service hours:
Monday to Friday: 7:00 AM to 10:00 PM
Saturday and Sunday: 8:00 AM to 8:00 PM
Closed on bank holidays.
Business Banking Customer Service
800-482-2220
Current hours:
Monday to Friday: 7:00 AM to 10:00 PM
Saturday and Sunday: 8:00 AM to 8:00 PM.
Corporate Office Address
Webster Bank / Santander Corporate Hub
200 Elm Street
Stamford, CT 06901
United States
Headquarters Address
Webster no longer has a standalone corporate headquarters in the same legal sense it did before August 20, 2026.
Its former headquarters remains:
200 Elm Street
Stamford, CT 06901
United States
and is now a core Santander U.S. corporate hub.
Webster does not publish one universal unsecured personal-banking Customer Service email.
Current specialized commercial Treasury Management contact:
TMService@websterbank.com
Investor matters now belong to Santander rather than a standalone Webster public company.
Industry
Banking, Commercial Banking, Consumer Banking, Healthcare Financial Services, Wealth Management and Treasury Services
Founded
Webster Bank traces its history to 1935.
The bank celebrated its 90th anniversary in 2025.
Current Legal Status
Division of Santander Bank, N.A.
Effective:
August 20, 2026.
Parent Company
Banco Santander, S.A.
through its U.S. organization, Santander Holdings USA, Inc.
Santander Bank CEO
John R. Ciulla
John Ciulla, formerly Webster’s Chairman and CEO, is now Chief Executive Officer of Santander Bank, N.A.
Santander US CEO
Christiana Riley
She serves as President and CEO of Santander US.
Pre-Acquisition Asset Scale
Webster reported:
$85.6 billion in assets
in its Q1 2026 company overview before completion of the Santander transaction.
Combined Santander U.S. Scale
At the acquisition close, the combined Santander U.S. organization was described as having approximately:
$327 billion in assets
$185 billion in loans
and:
$172 billion in deposits
using December 31, 2025 pro forma balances.
Banking Center Footprint
Webster continues operating banking centers throughout:
Connecticut
Massachusetts
New York
and:
Rhode Island.
Website
Careers Page
https://www.websterbank.com/about/careers/
Webster employment now operates within the broader Santander organization following the acquisition.
Investor Relations
Webster Financial Corporation is no longer an independent publicly traded company following the August 20, 2026 acquisition.
Santander U.S. investor information:
https://www.santanderus.com/investors-shareholders/
Webster Bank Products & Services
Webster continues providing consumer, business, commercial, healthcare-finance, wealth, and digital banking products under the Webster brand during the Santander integration period.
Personal Checking Accounts
Webster provides personal checking products for everyday banking, debit-card use, bill payments, direct deposits, and digital transactions.
Product requirements, monthly charges, and balance benefits vary by account type.
Savings Accounts
Customers can use Webster savings products for emergency funds, future purchases, and other personal financial goals.
Interest rates and account terms can change over time.
Money Market Accounts
Webster offers money-market deposit products that combine savings features with account access.
Applicable rates, minimum balances, and transaction rules vary by product.
Certificates of Deposit
Customers can open CDs for fixed-term savings.
Current rates and term lengths should be verified directly before opening an account.
Debit Cards
Webster provides debit-card access for eligible checking accounts.
Lost or stolen debit cards can be reported through Personal Banking Client Service at 800-325-2424.
Online Banking
Webster Online Banking allows eligible customers to review balances, monitor transactions, transfer money, and manage accounts digitally.
Current customers can continue using existing digital access during the Santander integration period.
Mobile Banking
The Webster mobile banking platform supports account management from compatible smartphones.
Santander has stated that Webster digital-banking credentials currently remain unchanged during the integration.
Personal Loans
Webster provides consumer lending products for qualifying borrowers.
Products and underwriting standards vary by purpose, credit profile, and market conditions.
Residential Mortgages
Webster provides residential mortgage services and support for qualifying homebuyers and homeowners.
Mortgage-servicing and foreclosure-assistance channels use separate dedicated contacts.
Home Equity Loans and Lines
Eligible homeowners can access home-equity borrowing products.
Existing loan verification requests have dedicated Webster fulfillment procedures.
Small Business Banking
Webster provides deposit, lending, cash-management, card, and relationship-management solutions for small businesses.
Business Client Service is available through 800-482-2220.
Commercial Banking
Webster serves middle-market and larger businesses with financing, deposit, treasury, real-estate, and other commercial banking solutions.
Commercial Banking remains one of Webster’s three differentiated core lines of business.
Treasury Management
Webster provides e-Treasury and other treasury-management services to commercial customers.
Current e-Treasury support:
888-932-2256
TMService@websterbank.com.
Commercial Real Estate Finance
Webster supports commercial-property owners, investors, and developers with lending and related financial services.
Capabilities now form part of the expanded Santander U.S. commercial banking operation.
Healthcare Financial Services
Healthcare Financial Services is a major specialty business within Webster.
It includes solutions associated with HSA Bank, SecureSave, and Ametros.
Health Savings Accounts
HSA Bank offers Health Savings Accounts that can provide tax advantages when funds are used for qualified medical expenses.
Current Webster materials state that HSA Bank is now a division of Santander Bank, N.A.
HSA Investment Options
Eligible HSA customers can invest account balances through available investment solutions.
Investments are not FDIC insured and may lose value.
Ametros
Ametros provides professional administration of medical insurance claim settlements.
Webster has described Ametros as the country’s largest professional administrator in this category.
SecureSave
SecureSave operates within Webster’s Healthcare Financial Services ecosystem.
It provides workplace emergency-savings solutions designed to help employees build short-term financial reserves.
Wealth Management
Webster provides wealth-management and investment services for clients with longer-term financial goals.
Services can include investment guidance, retirement preparation, education planning, and broader financial strategies.
Private Banking
Webster maintains private-bank capabilities for qualifying clients.
Its Stamford office at 200 Elm Street currently operates a Private Bank office by appointment.
Merchant Credit Card Processing
Webster supports merchant credit-card processing.
Current support:
877-273-8191.
ATMs
Webster operates ATMs throughout its Northeast footprint.
Following the Santander acquisition, Webster and Santander customers can currently use each other’s U.S. ATMs for cash access without ATM fees from the respective banks.
Webster Bank Corporate Phone Numbers
Corporate Phone Number
For general Webster personal-banking routing:
800-325-2424
Personal Banking Customer Service
800-325-2424
24-Hour Personal Telephone Banking
800-325-2424
Automated telephone banking is available 24 hours a day.
Lost or Stolen Personal Debit Card
800-325-2424
Personal Debit Card Disputes
800-325-2424
Business Banking Customer Service
800-482-2220
24-Hour Business Telephone Banking
800-482-2220
Lost or Stolen Business Debit Card
800-482-2220.
Business Debit Card Disputes
800-482-2220
Treasury Management Service
888-932-2256
Hours:
Monday to Friday: 8:30 AM to 6:00 PM ET
Email:
TMService@websterbank.com.
Consumer Loan Lien Release
800-270-5400
Mortgage Forbearance / Foreclosure Support
800-270-5300.
Merchant Credit Card Processing
877-273-8191
Change of Address Assistance
800-325-2424
Corporate Headquarters Number
Webster no longer has a standalone corporate-headquarters switchboard in the same legal structure after the Santander merger.
For Webster-branded client support:
800-325-2424
Stamford Corporate Hub
200 Elm Street
Stamford, CT 06901
Webster’s former headquarters is now a Santander U.S. corporate hub.
Santander Bank CEO
John R. Ciulla
Santander U.S. Media Email
mediarelations@santander.us.
Toll-Free Number
Main personal support:
800-325-2424
Main business support:
800-482-2220
International Number
Webster does not publish one universal international retail-banking number on its primary contact page.
Emergency / After-Hours Number
Automated telephone banking is available 24/7 through the regular personal and business numbers.
For suspected fraud or lost cards, contact Webster promptly using the applicable client-service number.
Investor Relations Number
A standalone Webster Financial Corporation Investor Relations function is no longer applicable following completion of the acquisition.
Human Resources Number
No universal public applicant HR phone is prominently listed.
Careers are now connected with the broader Santander organization.
How to Reach a Real Person at Webster Bank
Personal-banking customers should call 800-325-2424. Live support is currently available Monday through Friday from 7:00 AM to 10:00 PM and weekends from 8:00 AM to 8:00 PM, excluding bank holidays. Business Banking customers should use 800-482-2220 during the same published hours.
For a specialized commercial or treasury issue, call 888-932-2256. Customers can also visit an existing Webster banking center or contact their Relationship Manager. Santander states that Webster-branded branches currently remain open and Webster accounts continue to work as before during the integration.
Webster Bank Headquarters & Corporate Office Address
Current Webster Corporate Status
As of August 20, 2026, Webster Bank is:
A division of Santander Bank, N.A.
It is no longer a standalone national bank owned by publicly traded Webster Financial Corporation.
Former Webster Headquarters / Current Santander Corporate Hub
200 Elm Street
Stamford, CT 06901
United States
Santander officially describes Webster’s former headquarters as a corporate hub for Santander in the United States.
Stamford Private Bank Office
Webster continues to operate a Private Bank office at:
200 Elm Street
Stamford, CT 06901
Phone: 800-325-2424
Hours: By appointment only.
Current Parent Bank
Santander Bank, N.A.
Current Ultimate Parent
Banco Santander, S.A.
Current Santander Bank CEO
John R. Ciulla
Ciulla was Webster’s former Chairman and CEO and now serves as CEO of Santander Bank, N.A.
Current Santander US CEO
Christiana Riley
She serves as President and CEO of Santander US.
Acquisition Closing Date
August 20, 2026.
Acquisition History
The deal was first announced on:
February 3, 2026
and valued Webster at approximately:
$12.3 billion
at announcement.
Webster Stock Status
Former ticker:
NYSE: WBS
Webster shareholders received the agreed cash-and-Santander-share consideration when the transaction closed.
Webster Financial Corporation is no longer independently publicly traded.
Current Webster Brand
The Webster Bank name remains in use across banking centers, digital platforms, and communications during the integration period.
Customers currently do not need to replace existing checks, debit cards, accounts, or login credentials solely because of the merger.
Geographic Footprint
Webster banking centers continue serving customers across:
Connecticut
Massachusetts
New York
Rhode Island.
Combined Santander U.S. Asset Scale
At closing, the combined U.S. organization had a pro forma balance sheet of approximately:
$327 billion in assets
$185 billion in loans
and:
$172 billion in deposits.
How to File a Complaint Against Webster Bank
Customers filing a complaint about a checking or savings account, debit card, transaction, fee, loan, mortgage, business account, fraud issue, branch experience, online banking, or another Webster service should first gather their account details, transaction dates, statements, relevant correspondence, and previous case information. Do not send account numbers, Social Security numbers, passwords, or other sensitive information through unsecured public forms.
Step 1: Contact Webster Client Service
Personal-banking customers should call 800-325-2424, while business customers should use 800-482-2220. Explain the problem clearly, provide the relevant transaction date or product, and ask the representative to document the complaint. Record the date, representative name if available, and any case or dispute number.
Step 2: Contact the Banking Center or Relationship Manager
If the first support call does not resolve the matter, contact the Webster banking center involved or your assigned Relationship Manager. For branch-related issues, in-person management can review local transactions and service concerns. Webster’s current location finder lists banking centers throughout Connecticut, Massachusetts, Rhode Island, and New York.
Step 3: Use the Correct Specialized Department
Mortgage-forbearance matters can use 800-270-5300, consumer lien-release requests 800-270-5400, Treasury Management 888-932-2256, and merchant-processing support 877-273-8191. Using the specialized department helps route the complaint to the team that controls the relevant product.
Step 4: Request Additional Santander/Webster Escalation
If the complaint remains unresolved, request supervisor or management review and provide the history of previous contacts. Remember that Webster is now a division of Santander Bank, N.A., so serious unresolved corporate matters ultimately fall within the Santander Bank organization. Keep statements, correspondence, dispute confirmations, and support-case numbers together.
Step 5: Contact the Appropriate Banking Regulator if Necessary
The correct regulator depends on the complaint and legal entity involved. Deposit and banking complaints may involve federal banking regulators, the Consumer Financial Protection Bureau, FDIC resources, or relevant state regulators. Because Webster is now a division of Santander Bank, N.A., customers should identify the current legal bank correctly when submitting an external complaint. Preserve statements, correspondence, case numbers, transaction records, and the bank’s written response before escalating.
