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- The Hartford
About The Hartford
The Hartford is a major U.S. insurance and financial-services company headquartered in Hartford, Connecticut. Its legal public-company name is The Hartford Insurance Group, Inc., and its operating subsidiaries provide property and casualty insurance, employee benefits, personal insurance, and related financial products to individuals and businesses. The company’s oldest insurance subsidiary, Hartford Fire Insurance Company, dates back to 1810.
The Hartford is especially well known for business insurance, workers’ compensation, employee benefits, auto and home insurance, and its long-running relationship with AARP. The company serves businesses ranging from small enterprises to large organizations, while also providing personal auto and home coverage and group benefits such as disability, life, accident, and supplemental health insurance.
The Hartford is publicly traded on the New York Stock Exchange under ticker HIG. For 2025, the company reported approximately $28.37 billion in total revenue, $86.0 billion in total assets at year-end, and approximately 19,200 employees.
Quick Information
Corporate Phone Number
860-547-5000
This is the official registrant telephone number listed for The Hartford’s principal executive offices.
Customer Service Number
The Hartford does not use one universal Customer Service number for every product.
Major current contacts include:
Business Insurance Customer Service: 866-467-8730
AARP Auto Customer Service: 800-423-6789
AARP Home Customer Service: 800-423-0567
Non-AARP Auto Customer Service: 877-896-9320
Non-AARP Home Customer Service: 800-624-5578
Employee Benefits Customer Service: 800-523-2233.
Corporate Office Address
The Hartford Insurance Group, Inc.
One Hartford Plaza
Hartford, CT 06155
United States
Headquarters Address
The Hartford Insurance Group, Inc.
One Hartford Plaza
Hartford, CT 06155
United States
The company’s 2025 Form 10-K confirms this as its principal executive office.
Investor Relations: InvestorRelations@thehartford.com
Employee Benefits Customer Service: gbdcustomerservice@thehartford.com
The Hartford generally routes consumer insurance questions through product-specific phone numbers and online account systems instead of one universal public Customer Service email.
Industry
Insurance, Property & Casualty Insurance, Employee Benefits, Business Insurance, Personal Insurance and Financial Services
Founded
The Hartford’s oldest insurance subsidiary dates to:
1810
The company has more than two centuries of insurance operating history.
Number of Employees
Approximately 19,200 employees as of December 31, 2025
The Hartford disclosed this figure in its 2025 annual filing.
Annual Revenue
Approximately $28.37 billion for 2025
Total 2025 revenue was approximately $28.368 billion.
Corporate Office Hours
The Hartford does not prominently publish public walk-in hours for One Hartford Plaza.
Customers should use the appropriate Customer Service, claims, or business contact before visiting.
Website
Investor Relations
The Hartford trades on:
New York Stock Exchange
Ticker:
HIG
Careers Page
https://www.thehartford.com/careers
The Hartford recruits in claims, underwriting, actuarial work, technology, customer service, finance, legal, sales, analytics, insurance operations, and corporate functions.
The Hartford Products & Services
The Hartford provides insurance and employee-benefit products for individuals, small businesses, midsize companies, large organizations, and employees. Its main business areas include Business Insurance, Personal Insurance, and Employee Benefits.
Business Insurance
The Hartford provides commercial insurance for small and midsize businesses across a wide range of industries. Coverage can include property, liability, workers’ compensation, commercial auto, cyber, and specialty insurance.
Small Business Insurance
The Hartford is a major small-business insurer and currently states that it protects more than 1.3 million small businesses. Small-business packages can combine property, liability, workers’ compensation, and other coverages.
Workers’ Compensation Insurance
Workers’ compensation insurance helps employers cover qualifying medical expenses, lost wages, and other benefits when an employee suffers a work-related injury or illness. The Hartford also provides claims support and medical-provider resources.
Commercial Auto Insurance
The Hartford provides commercial auto insurance for qualifying business-owned vehicles. Coverage can help protect vehicles, drivers, and businesses against eligible liability and physical-damage losses.
General Liability Insurance
General liability coverage helps protect businesses against certain claims involving bodily injury, property damage, and related liability exposures. Coverage limits and exclusions depend on the policy.
Business Property Insurance
Commercial property coverage can protect buildings, equipment, inventory, furniture, and other qualifying business property against covered losses.
Business Owner’s Policy
A Business Owner’s Policy, or BOP, can combine important small-business coverages such as general liability and commercial property insurance into one package.
Cyber Insurance
The Hartford offers cyber coverage designed to help businesses manage certain cyber incidents, data breaches, privacy events, and digital risks. Specialized claims support is also available for cyber incidents.
Marine Insurance
The Hartford provides marine insurance for businesses with transportation, cargo, equipment, and specialized marine-related risks. Product availability depends on the business and exposure type.
Flood Insurance
The Hartford offers flood insurance support for qualifying businesses and personal-insurance customers. Current business flood service is available through 800-296-7542.
Auto Insurance
The Hartford provides personal auto insurance, including its AARP Auto Insurance Program. Coverage can include liability, collision, comprehensive, roadside assistance, and other options based on the policy and state.
Homeowners Insurance
The Hartford offers homeowners insurance covering qualifying homes, personal property, liability, and additional living expenses after covered losses. AARP and non-AARP service channels use separate Customer Service numbers.
Renters Insurance
Renters insurance can help protect personal belongings and provide liability coverage for qualifying tenants. Coverage terms and limits vary by state and policy.
Condo Insurance
The Hartford offers condo insurance designed to cover personal property, interior portions of qualifying condominium units, liability, and other eligible risks.
Roadside Assistance
The Hartford’s RESCUE 1-800 program provides 24/7 roadside-assistance benefits for qualifying AARP Auto Insurance customers. Current service contact is 800-322-7789.
Group Disability Insurance
The Hartford provides short-term and long-term disability insurance through employer-sponsored benefit plans. These benefits can replace part of an employee’s income when an eligible illness or injury prevents work.
Group Life Insurance
Employer-sponsored group life coverage provides qualifying death benefits to designated beneficiaries. The Hartford also handles life and accidental death and dismemberment claims.
Accidental Death & Dismemberment Insurance
AD&D coverage can provide benefits following qualifying accidental death or specified serious injuries. Group Life and AD&D claims are handled through 888-563-1124.
Accident Insurance
Supplemental accident insurance can provide benefits after qualifying injuries and covered accident-related events. The Hartford handles supplemental health claims through dedicated Employee Benefits teams.
Critical Illness Insurance
Critical illness coverage may provide a benefit following diagnosis of a qualifying serious condition. The Hartford currently uses 866-547-4205 for Critical Illness, Accident, and Hospital Indemnity claims.
Hospital Indemnity Insurance
Hospital indemnity insurance can provide qualifying fixed benefits related to hospital stays and covered medical events. It is commonly offered as an employee benefit.
Leave Management
The Hartford supports employers and employees with qualifying leave-of-absence and disability-management services. Employees can submit and monitor eligible claims through The Hartford’s benefits systems.
Mutual Funds and Investment Products
The Hartford historically operates Hartford Funds and related investment products. Investors should note that in June 2026 The Hartford announced an agreement to sell Hartford Funds to Wellington Management, so the status of that transaction should be rechecked as it progresses.
The Hartford Corporate Phone Numbers
The Hartford uses dedicated numbers for personal insurance, business insurance, claims, Employee Benefits, Investor Relations, and other specialized services.
Corporate Phone Number
860-547-5000
This is the corporate telephone number listed with The Hartford’s principal executive office.
Corporate Headquarters Number
860-547-5000
Headquarters Number
860-547-5000
Corporate Office Number
860-547-5000
General Information Number
860-547-5000
Business Insurance Customer Service
866-467-8730
Hours:
Monday to Friday: 8:00 AM to 8:00 PM ET.
Business Insurance Sales Number
855-440-1078
Hours:
Monday to Friday: 8:00 AM to 8:00 PM ET.
Business Insurance Payroll Billing Service
877-287-1316
Hours:
Monday to Friday: 8:00 AM to 8:00 PM ET.
AARP Auto Customer Service
800-423-6789
Hours:
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 8:00 AM to 6:00 PM ET.
AARP Home Customer Service
800-423-0567
Hours:
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 8:00 AM to 6:00 PM ET.
Non-AARP Auto Customer Service
877-896-9320
Hours:
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 8:00 AM to 6:00 PM ET.
Non-AARP Home Customer Service
800-624-5578
Hours:
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday: 8:00 AM to 6:00 PM ET.
AARP Auto Sales Number
888-546-9099
AARP Home Sales Number
877-422-2345
Current sales hours are Monday through Friday from 7:00 AM to 11:00 PM ET and weekends from 8:00 AM to 6:00 PM ET.
Spanish Auto & Home Customer Service
877-621-4981
Hearing Impaired Services
800-877-8973
Hours:
Monday to Friday: 8:00 AM to 6:00 PM ET.
Roadside Assistance Number
800-322-7789
This is the current RESCUE 1-800 roadside-assistance contact.
Boat Insurance Number
800-555-2510
Flood Insurance Number
800-296-7542
Auto Claims Number for AARP Customers
877-805-9918
Claims assistance is available 24/7.
Auto Claims Number for Non-AARP Customers
800-243-5860
Claims assistance is available 24/7.
Auto Glass Claims Number
800-892-8484
Workers’ Compensation Claims Number
800-327-3636
Workers’ compensation claims support is available 24/7.
Employee Benefits Customer Service
800-523-2233
Hours:
Monday to Friday: 8:00 AM to 8:00 PM ET
Email:
gbdcustomerservice@thehartford.com.
Group Disability Claims Number
888-277-4767
Phone assistance is available 24/7 for claim questions, filing, and claim-status support.
Group Life and AD&D Claims Number
888-563-1124
Critical Illness, Accident and Hospital Indemnity Claims
866-547-4205
This line supports eligible supplemental-health claims.
Conversions & Portability Number
877-320-0484
This number handles certain Employee Benefits portability and conversion requests.
Accident & Health Underwriting Number
888-560-9632
Business Travel Accident Medical Claims
800-678-6702
Cyber Incident Hotline
800-370-0605
This is the FirstResponse Hotline published for qualifying cyber incidents under Navigators coverage.
Navigators Claims Number
855-444-4796
Maxum Claims Number
800-598-6324
Toll-Free Number
There is no single universal toll-free number covering every Hartford product.
Customers should use the product-specific service number listed on their policy or benefits materials.
Billing Number
Billing contacts vary by product.
Business Insurance Customer Service:
866-467-8730
Employee Benefits Payroll Billing:
877-287-1316.
Regional Office Number
The Hartford does not publish one universal regional-office telephone number.
Branch Office Number
Individual offices may have local contacts, but they are not generally operated as consumer walk-in branches.
International Number
The Hartford maintains certain international insurance operations, but there is no universal international Customer Service number for all products.
Emergency / After-Hours Number
Claims lines for certain products operate 24/7, including:
Auto Claims: 877-805-9918 or 800-243-5860
Workers’ Compensation Claims: 800-327-3636
Group Disability / Leave Claims: 888-277-4767.
Investor Relations Number
860-547-2537
Current contact:
Kate Jorens
SVP, Treasurer and Head of Investor Relations.
Investor Relations Email
InvestorRelations@thehartford.com
Transfer Agent Number
1-877-272-7740
The Hartford uses Computershare for transfer-agent and dividend inquiries.
Human Resources Number
The Hartford does not prominently publish one universal public HR number for applicants.
Careers:
https://www.thehartford.com/careers
Reservations / Booking Number
Not applicable.
The Hartford is an insurance and financial-services company.
How to Reach a Real Person at The Hartford
The best number depends on the type of insurance you have. Business Insurance customers can call 866-467-8730, AARP Auto customers 800-423-6789, AARP Home customers 800-423-0567, non-AARP Auto customers 877-896-9320, and non-AARP Home customers 800-624-5578. Employee Benefits customers who are not filing a claim can call 800-523-2233. Have your policy number, claim number, employer information if applicable, and a clear description of the issue ready before calling.
For claims, use the specialized claim number instead of ordinary Customer Service. AARP auto claims can be reported at 877-805-9918, non-AARP auto claims at 800-243-5860, Workers’ Compensation at 800-327-3636, Group Disability and Leave at 888-277-4767, and Group Life or AD&D at 888-563-1124. Corporate matters can be directed to 860-547-5000.
The Hartford Headquarters & Corporate Office Address
The Hartford’s current principal executive office is:
The Hartford Insurance Group, Inc.
One Hartford Plaza
Hartford, CT 06155
United States
Corporate Phone: 860-547-5000
The company’s fiscal 2025 Form 10-K confirms this address and phone number.
Hartford Corporate Headquarters
One Hartford Plaza
Hartford, CT 06155
United States
The headquarters complex supports executive leadership, finance, legal, underwriting, claims, technology, human resources, Investor Relations, and other corporate operations.
Headquarters Property
As of December 31, 2025, The Hartford reported owning approximately:
1.8 million square feet of building space
consisting primarily of its home-office complex and other properties in the greater Hartford, Connecticut area.
Current CEO
Christopher J. Swift
Christopher Swift serves as Chairman and Chief Executive Officer of The Hartford.
Current Employee Scale
The Hartford employed approximately:
19,200 people
as of December 31, 2025.
Current Revenue
For 2025, The Hartford reported:
$28.368 billion in total revenue
compared with approximately:
$26.535 billion in 2024.
Current Assets
At December 31, 2025, The Hartford reported approximately:
$86.0 billion in total assets.
Main Business Segments
The Hartford’s major businesses include:
Business Insurance
Personal Insurance
Employee Benefits
and, at the end of 2025, Hartford Funds.
Hartford Funds Transaction
In June 2026, The Hartford announced an agreement to sell Hartford Funds to Wellington Management.
Because this transaction may still be subject to closing conditions, Hartford Funds’ ownership should be reverified before publishing a future updated version of this page.
Stock Listing
The Hartford Insurance Group, Inc. trades on:
New York Stock Exchange
Ticker:
HIG.
How to File a Complaint Against The Hartford
Customers filing a complaint against The Hartford should first identify the exact insurance policy, claim, employer benefit, or business-insurance product involved. Keep your policy number, claim number, billing statements, correspondence, denial letters, photographs, medical documentation where appropriate, and records of previous calls. Because The Hartford uses separate teams for personal insurance, commercial insurance, claims, and Employee Benefits, using the correct department is important.
Step 1: Contact the Appropriate Customer Service or Claims Team
Begin with the department responsible for your policy or claim. Business Insurance customers can call 866-467-8730, AARP Auto customers 800-423-6789, AARP Home customers 800-423-0567, non-AARP Auto customers 877-896-9320, and non-AARP Home customers 800-624-5578. For claims, use the dedicated claim contact instead. Explain the issue clearly, provide the policy or claim number, and ask the representative to document your concern. Keep the representative’s name and any case or reference number.
Step 2: Request a Supervisor or Claims Review
If the first representative cannot resolve the complaint, request review by a supervisor, claims specialist, adjuster, or appropriate escalation team. Provide a concise timeline of the events and identify any previous case numbers, claim decisions, invoices, or communications. If the complaint concerns a denied claim, ask for a clear explanation of the decision and the process for requesting reconsideration or appeal. Keep copies of all documents you submit and record follow-up deadlines.
Step 3: Use the Formal Appeal or Internal Complaint Process
Certain disability, life, employee-benefit, workers’ compensation, and insurance claims can have formal appeal or grievance procedures. Follow the instructions contained in your policy, claim-denial letter, benefit plan, or other official correspondence. Submit all requested evidence within the applicable deadline and keep proof that it was received. Employer-sponsored benefit disputes may also require coordination with your employer or plan administrator. Do not rely only on informal phone conversations if formal written appeal rights are available.
Step 4: Send Formal Written Correspondence to The Hartford Headquarters
For a serious unresolved corporate complaint, written correspondence can be sent to The Hartford Insurance Group, Inc., One Hartford Plaza, Hartford, CT 06155. Include your full contact information, policy or claim number, relevant insurance product, important dates, prior complaint contacts, and a chronological explanation of the issue. Attach copies rather than originals of supporting documents and clearly state the resolution requested. Keep a complete copy of the correspondence and proof of mailing or delivery.
Step 5: Contact the Appropriate Insurance or Benefits Regulator if Necessary
If the issue remains unresolved, the appropriate external process depends on the product. State-regulated auto, home, commercial, or life-insurance complaints can generally be submitted to the insurance department in the state that regulates the policy. Employer-sponsored benefit disputes may involve different state or federal processes, while workers’ compensation complaints follow state-specific systems. Securities or investment-related issues can involve different regulators. Review the policy and denial documentation carefully and keep all complaint records before escalating externally.
