Subway
Subway
Subway is one of the world’s largest quick-service restaurant brands, specializing in freshly prepared sandwiches, wraps, salads, bowls and related menu items. The chain is built primarily around a franchise business model, with restaurants independently owned and operated by thousands of franchisees. Current 2026 Subway materials report more than 35,000 restaurants worldwide, serving customers across more than 100 countries.
Subway was founded in 1965 by Fred DeLuca and Dr. Peter Buck. The first restaurant opened in Bridgeport, Connecticut under the name Pete’s Super Submarines. The company later developed the Subway brand and expanded through franchising. Subway’s first franchised restaurant opened in Wallingford, Connecticut.
Subway currently operates a dual-headquarters model, with global headquarters offices in Shelton, Connecticut and Miami, Florida. The Shelton headquarters at 1 Corporate Drive officially opened in October 2023, while the Miami global headquarters at 1000 Sub Way opened in March 2023. Subway was acquired by affiliates of Roark in a transaction completed on April 30, 2024, and remains privately held.
Subway does not currently publish a universal public headquarters switchboard number for its Shelton or Miami corporate offices through its primary current corporate resources.Customers should use the official Guest Care and Contact Us channels for restaurant-related assistance.
Subway does not currently publish one universal general guest-service telephone number for ordinary restaurant complaints across the United States.Customers are directed to the official Subway Contact Us system for restaurant experience and guest-service concerns.For Subway gift-card assistance:
1-877-697-8222
This number is officially published by Subway for Subway Card support.
Subway Global Headquarters
1 Corporate Drive
Shelton, CT 06484
United States
Subway officially opened this Connecticut headquarters in October 2023.
Subway maintains dual global headquarters.
Connecticut Headquarters:
1 Corporate Drive
Shelton, CT 06484
United States
Miami Headquarters:
1000 Sub Way
Miami, FL 33126
United States
Subway does not publish a universal customer-service email address for all guest complaints.
Customers should use the official online Contact Us system.
Media: press@subway.com
This email is published in Subway corporate announcements for media inquiries.
Quick-Service Restaurants, Fast Food, Franchising, Sandwiches, Food Service, Digital Ordering and Restaurant Retail
1965
Subway was founded by Fred DeLuca and Dr. Peter Buck.
The first restaurant opened in Bridgeport, Connecticut as Pete’s Super Submarines.
Subway states that its corporate offices employ approximately 1,000 people in total.
Separately, Subway franchisees provide more than 300,000 jobs in local communities worldwide.
Franchise restaurant workers are not direct Subway corporate employees.
Subway does not publish standard public walk-in hours for either global headquarters.
Corporate offices are business facilities and not general guest-service centers.
Guests with restaurant concerns should use Subway’s official Contact Us system.
Subway is privately held.
Affiliates of Roark completed the acquisition of Subway on April 30, 2024.
Subway therefore does not maintain a traditional public-company Investor Relations department.
https://www.subway.com/en-us/careers
Subway offers corporate employment at its Shelton and Miami headquarters, regional offices and other corporate functions.
Individual Subway restaurants are independently owned and operated, so restaurant-level hiring is generally handled by the applicable franchisee.
Subway’s core product is the made-to-order sandwich.
Guests can select bread, protein, cheese, vegetables and sauces according to available options.
The Subway Series menu features signature sandwich combinations designed with predefined ingredient selections.
Customers can generally order the sandwich as designed or request eligible modifications.
Footlong sandwiches are among Subway’s best-known menu products.
Customers can choose from signature recipes and customizable options.
Subway offers smaller six-inch sandwiches for customers seeking an individual portion smaller than a Footlong.
Bread is an important part of Subway’s restaurant model.
Stores offer multiple bread varieties depending on the market and current menu.
Subway serves wraps using available proteins, vegetables, sauces and other ingredients.
The company has periodically introduced new wrap formats and recipes as part of menu innovation.
Customers can order salads prepared using many of the vegetables, proteins and toppings available for sandwiches.
Subway offers protein bowls and other bowl-based meal options in participating markets.
Selected Subway restaurants provide breakfast items.
Availability depends on the location and operating hours.
Subway is widely known for its cookies.
The company has expanded this category with larger Footlong dessert products and limited-time varieties.
Subway introduced Footlong Sidekicks as an expanded snack and dessert category.
Products have included Footlong Cookies and other shareable or individual side items.
Subway introduced Footlong Dippers as a hot snack product served with sauces.
The company continued expanding this category through its broader Footlong menu strategy.
Subway restaurants offer packaged chips and other side items.
Available brands and flavors vary by market.
Subway restaurants provide fountain beverages and bottled drinks.
Selection varies according to local restaurant agreements and country.
Participating Subway restaurants provide catering.
Options can include sandwich platters, boxed meals and other group-order formats.
Availability and ordering procedures vary by restaurant.
Subway supports digital ordering through Subway.com at participating restaurants.
Customers can select pickup and other available fulfillment options.
The Subway app allows customers to order from participating restaurants, access rewards and manage eligible account features.
Subway operates the MVP Rewards loyalty program.
Members can earn points on qualifying purchases and redeem available rewards subject to current terms.
Subway delivery is available through participating restaurants and supported delivery channels.
Fees and availability vary according to market.
Customers can place qualifying digital orders for pickup at participating Subway restaurants.
Subway sells physical and digital gift cards.
Subway Card Support: 1-877-697-8222.
Subway operates primarily through independently owned franchise restaurants.
The company supports franchise development in existing and new markets.
Subway continues to expand internationally through master franchise agreements and development partnerships.
As of 2026, the brand operates more than 35,000 restaurants worldwide.
Subway does not currently publish one universal corporate switchboard number for its Shelton and Miami dual headquarters.
Older Milford, Connecticut corporate telephone numbers should not automatically be presented as current because Subway moved its Connecticut headquarters to Shelton in 2023.
No current universal Shelton-headquarters telephone number is prominently published through Subway’s official corporate website.
Guests should use the Contact Us system for restaurant-related concerns.
No separately verified general public headquarters number is currently published.
The Shelton address is:
1 Corporate Drive, Shelton, CT 06484.
Subway does not currently publish a universal corporate-office number.
This is preferable to presenting the former Milford number as though it remains current.
Subway handles ordinary guest feedback primarily through its online Contact Us system rather than a single nationwide support number.
No current universal U.S. guest-service telephone number is prominently published by Subway.
Use Subway’s official online guest support channels.
For Subway gift-card support:
1-877-697-8222
This is an officially verified toll-free Subway Card support number.
1-877-697-8222
This number supports Subway Card questions.
It is not a general restaurant complaint number.
Subway does not publish one universal consumer sales telephone number.
Restaurant sales are handled through individual franchise locations, the Subway app and Subway.com.
General guest support is handled through the Subway Contact Us system.
Gift card support:
1-877-697-8222
Subway does not publish one universal corporate billing number for ordinary consumers.
For a restaurant transaction issue, guests should contact the applicable restaurant or submit a Guest Care request.
For gift-card account questions:
1-877-697-8222
Subway maintains regional operations covering international markets including EMEA, APAC and Latin America and the Caribbean.
It does not publish one universal regional-office number.
Individual Subway restaurants have their own local telephone numbers.
Because restaurants are independently owned and operated, the appropriate store telephone number should be obtained through the Subway Restaurant Locator.
Local restaurant numbers vary.
For example, the Subway restaurant located at 2 Corporate Shelton Drive, Shelton, Connecticut publishes:
203-513-2461
This is a restaurant telephone number, not Subway’s global corporate-headquarters number.
Subway operates in more than 100 countries, with localized support and regional offices.
There is no single universal international customer-service number.
Subway does not publish a general corporate emergency telephone number for customers.
For an immediate food-safety or restaurant incident, contact the restaurant involved and appropriate local emergency or health authorities when necessary.
Not applicable.
Subway is privately owned by affiliates of Roark and does not maintain a traditional public Investor Relations department.
Subway does not prominently publish one universal press telephone number through its current newsroom.
Media Email: press@subway.com
Subway does not publish one universal public corporate HR telephone number.
Applicants should use the official Careers website.
Individual restaurant hiring is generally handled by independent franchise owners.
Subway does not operate a traditional reservation-based dining system.
Customers can place orders through individual restaurants, Subway.com or the Subway app.
For a problem involving a specific Subway restaurant, the most direct approach is to call the restaurant and ask to speak with the manager or franchise operator. Subway restaurants are independently owned and operated, so store management often handles immediate concerns involving food preparation, missing items, service and in-store transactions. The Subway Restaurant Locator provides the current phone number and address for individual restaurants.
For an issue that cannot be resolved at restaurant level, use Subway’s official Contact Us system and provide the restaurant location, date and time of visit, order details and a description of the problem. Subway does not currently advertise a single universal U.S. guest-service telephone hotline. For Subway Card questions, call 1-877-697-8222.
Subway Global Headquarters
1 Corporate Drive
Shelton, CT 06484
United States
Subway officially opened this headquarters in October 2023 after relocating its Connecticut corporate operation from Milford.
1 Corporate Drive
Shelton, Connecticut 06484
United States
The office occupies nearly 90,000 square feet across three floors and serves as one of Subway’s two global headquarters.
Subway
1000 Sub Way
Miami, FL 33126
United States
This is Subway’s other global headquarters.
The Miami office opened in March 2023 and houses many consumer-facing corporate functions.
The Miami headquarters was originally associated with:
1000 NW 57th Court
Miami-Dade County designated the location’s new street name as:
1000 Sub Way
Subway uses the new corporate address for its Miami headquarters.
Subway previously operated its Connecticut headquarters from Milford, Connecticut.In June 2022, the company announced that all functions of its Milford team would transition to the new Shelton headquarters.Older directories may still list:
325 Bic Drive
Milford, CT 06461
This should be treated as a former headquarters address, not Subway’s current Connecticut headquarters.
Subway’s current Careers website explicitly describes the company as having dual headquarters in Shelton, Connecticut and Miami, Florida.
The Shelton office maintains Subway’s long-standing Connecticut presence, while Miami houses major consumer-facing and innovation functions.
A Subway restaurant is located at:
2 Corporate Shelton Drive
Shelton, CT 06484
Restaurant Phone: 203-513-2461
This is a public restaurant location near the corporate headquarters and should not be confused with Subway’s headquarters address at 1 Corporate Drive.
Guests experiencing a problem involving food quality, missing items, a restaurant employee, payment, digital ordering, Subway Rewards or another Subway service should collect the restaurant and order details before submitting a complaint.
Begin with the restaurant where the issue occurred.Use Subway’s Restaurant Locator to find the current local telephone number.Ask to speak with the restaurant manager.
Provide the:
Restaurant location
Visit date
Approximate time
Order details
Receipt when available
Clearly explain the resolution you are requesting.
Most Subway restaurants are independently owned and operated by franchisees.Local management or the franchise owner may therefore be responsible for resolving many store-level complaints.
If the restaurant cannot resolve the issue, use Subway’s official Contact Us system.Provide accurate restaurant and transaction information so the complaint can be routed appropriately.
Retain:
Receipt
Digital-order confirmation
Restaurant number or address
Date and time
Photos where relevant
Previous communication
This information can help Subway identify the franchise involved.
For Subway Card issues, call:
1-877-697-8222.
Have the card and transaction information available.
If the first response does not resolve the problem, follow up through the existing complaint channel.Reference the restaurant and previous complaint information.
For broader unresolved corporate correspondence:
Subway Global Headquarters
1 Corporate Drive
Shelton, CT 06484
United States
Routine restaurant complaints should generally go through local management and Subway Guest Care first.
Subway’s second global headquarters is:
Subway
1000 Sub Way
Miami, FL 33126
United States
Consumer-facing corporate functions are significantly represented at the Miami location.
If a serious food-safety, payment or consumer issue remains unresolved, guests may consider the appropriate health department, card-dispute or consumer-protection process for their jurisdiction.Keep the receipt, complaint records and restaurant details before escalating externally.
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