Stanley Black & Decker, Inc.
Stanley Black & Decker, Inc. is a global tools, outdoor equipment, engineered fastening, and industrial-products company headquartered in New Britain, Connecticut. The company traces its roots to 1843 and today owns some of the best-known professional and consumer tool brands in the world, including DEWALT, STANLEY, BLACK+DECKER, CRAFTSMAN, Cub Cadet, and multiple specialized industrial brands. Its products are used by professional tradespeople, construction contractors, manufacturers, industrial customers, landscapers, and do-it-yourself consumers around the world.
Stanley Black & Decker operates primarily through its Tools & Outdoor and Engineered Fastening businesses. Tools & Outdoor generates the majority of company revenue and covers professional power tools, hand tools, storage systems, outdoor power equipment, and related accessories, while Engineered Fastening supplies specialized fastening systems for automotive, aerospace, electronics, industrial, and other manufacturing applications. The company reported approximately $15.13 billion in net sales for fiscal 2025.
The company is publicly traded on the New York Stock Exchange under ticker SWK. Current President and Chief Executive Officer Christopher J. Nelson leads the organization. As of January 3, 2026, Stanley Black & Decker reported approximately 43,500 employees in 59 countries, with about 35% of employees located in the United States.
860-225-5111
This is the current main corporate-office telephone number published by Stanley Black & Decker for its New Britain headquarters.
860-973-2891
Stanley Black & Decker publishes this number as a general Customer Support contact. Product-specific support is often handled directly by the relevant brand, such as DEWALT, CRAFTSMAN, BLACK+DECKER, or STANLEY.
Stanley Black & Decker, Inc.
1000 Stanley Drive
New Britain, CT 06053
United States
Stanley Black & Decker, Inc.
1000 Stanley Drive
New Britain, CT 06053
United States
The company’s 2025 Form 10-K confirms this location as its principal executive office.
Stanley Black & Decker does not publish one universal consumer email for every product brand.
Investor Relations: InvestorRelations@sbdinc.com
Media Relations: Debora.Raymond@sbdinc.com
Product complaints should generally begin with the applicable brand’s official support channel.
Tools, Outdoor Equipment, Industrial Products, Engineered Fastening, Manufacturing and Consumer Products
1843
Stanley Black & Decker’s history extends back more than 180 years through the businesses that ultimately formed the present company.
Christopher J. Nelson
He currently serves as President and Chief Executive Officer.
Approximately 43,500 employees
This figure was reported as of January 3, 2026.
Approximately $15.13 billion
The majority came from the Tools & Outdoor segment.
https://www.stanleyblackanddecker.com/
https://ir.stanleyblackanddecker.com/
https://www.stanleyblackanddecker.com/careers
DEWALT is one of Stanley Black & Decker’s largest professional brands and provides cordless and corded power tools for construction, woodworking, concrete, electrical, plumbing, mechanical, and industrial applications. The line includes drills, impact drivers, saws, grinders, nailers, routers, sanders, demolition tools, and an expanding range of connected jobsite technologies.
DEWALT offers extensive cordless ecosystems built around battery platforms such as 20V MAX and other high-performance systems. These platforms allow professionals to use compatible batteries across numerous tools, helping contractors reduce downtime and standardize equipment across jobsites.
The STANLEY brand offers hand tools, measuring products, storage systems, utility knives, hammers, levels, tape measures, clamps, and related equipment. The brand serves both professional trades and consumers and remains one of the most recognizable names associated with traditional hand tools.
BLACK+DECKER focuses heavily on home improvement, household, yard, cleaning, and consumer-oriented products. Its portfolio includes drills, saws, sanders, vacuums, lawn tools, handheld equipment, and other products designed for routine household and DIY use.
CRAFTSMAN provides hand tools, power tools, storage, mechanics tools, outdoor equipment, and workshop products. The brand is positioned around homeowners, DIY customers, automotive users, and tradespeople who need accessible tools across a broad range of applications.
Stanley Black & Decker brands offer ratchets, sockets, wrenches, tool sets, torque products, automotive tools, and workshop equipment. These products serve professional technicians, mechanics, industrial maintenance teams, and consumers performing vehicle or equipment repairs.
The company sells toolboxes, rolling cabinets, organizers, portable storage, modular storage systems, bags, and workshop solutions. Storage products are available across multiple brands and are designed to organize and protect tools in garages, workshops, service vehicles, and construction environments.
Stanley Black & Decker manufactures lawn mowers, string trimmers, blowers, hedge trimmers, chainsaws, snow equipment, and other outdoor products. Its outdoor portfolio includes well-known brands such as Cub Cadet as well as products sold under DEWALT, CRAFTSMAN, and BLACK+DECKER.
Cub Cadet specializes in outdoor power equipment, including riding lawn mowers, zero-turn mowers, snow blowers, utility equipment, and lawn-maintenance products. The brand serves homeowners, property owners, and professional landscaping users.
Stanley Black & Decker continues to invest in connected tools and digital jobsite technologies. DEWALT Tool Connect and related technologies are designed to help contractors track assets, monitor tools, improve productivity, and manage equipment across complex worksites.
The Engineered Fastening business produces fastening systems and components used by automotive, aerospace, electronics, industrial, and manufacturing customers. Products include specialized fasteners, installation systems, rivets, inserts, threaded products, and automated solutions built for high-volume manufacturing environments.
STANLEY Infrastructure supplies hydraulic tools, attachments, breakers, compactors, demolition equipment, and related products for construction, utility, infrastructure, and heavy-equipment customers.
The company sells drill bits, saw blades, abrasive products, cutting accessories, fasteners, batteries, chargers, and other consumables that complement its power-tool platforms. Accessories represent an important recurring component of its professional-tools business.
Warranty terms vary significantly by brand and product category. Consumers should use the official brand-support page for DEWALT, STANLEY, BLACK+DECKER, CRAFTSMAN, or the applicable industrial brand because warranty duration and service procedures differ by product.
860-225-5111
This is the main headquarters number at 1000 Stanley Drive in New Britain.
860-225-5111
860-225-5111
860-225-5111
860-973-2891
This number is published on the company’s central Contact Us page. Product-specific questions may be redirected to the appropriate brand-support team.
DEWALT product support should be accessed through DEWALT’s dedicated service and warranty channels rather than the corporate switchboard. Customers should have the tool model, serial number, date of purchase, and proof of purchase available.
CRAFTSMAN warranty and product issues are handled through CRAFTSMAN-specific support channels. This is more appropriate than calling headquarters for routine product problems because product documentation and warranty eligibility are brand specific.
BLACK+DECKER maintains separate product-support resources for consumer tools and household equipment. Customers should identify the model number and product category before contacting support.
Current Investor Relations email
InvestorRelations@sbdinc.com
The company currently identifies Michael Wherley, Vice President, Investor Relations, as an investor contact.
Debora.Raymond@sbdinc.com
This contact is for journalists and media organizations, not ordinary consumer complaints.
Stanley Black & Decker does not publish one universal consumer billing number because purchases are made through multiple retailers, distributors, direct brand channels, and commercial relationships.
There is no single universal company-wide sales number covering all brands. Professional, industrial, retail, and engineered-fastening customers should use the appropriate brand or business-unit sales channel.
The company operates in dozens of countries and uses country-specific support and commercial contacts. International callers should begin with the applicable local Stanley Black & Decker brand website.
A universal public applicant HR number is not prominently published.
https://www.stanleyblackanddecker.com/careers
For a general corporate matter, call 860-225-5111. For product assistance that cannot immediately be tied to a specific brand, the company’s general Customer Support line is 860-973-2891. However, customers usually receive faster assistance by contacting the relevant DEWALT, CRAFTSMAN, BLACK+DECKER, STANLEY, Cub Cadet, or industrial-product support team because warranty files and technical documentation are organized by brand.
Before contacting support, have the product brand, model number, serial number, date and place of purchase, receipt, photographs of any defect, and previous case number ready. For corporate or shareholder matters, the New Britain headquarters and Investor Relations team are the appropriate escalation points rather than individual retail-product support departments.
Stanley Black & Decker, Inc.
1000 Stanley Drive
New Britain, CT 06053
United States
Christopher J. Nelson
Nelson currently leads Stanley Black & Decker as President and Chief Executive Officer and is responsible for the company’s global tools, outdoor, engineered-fastening, operations, portfolio, and long-term business strategy.
Patrick D. Hallinan
Current leadership materials identify Hallinan as Executive Vice President and Chief Financial Officer.
As of January 3, 2026
Approximately 43,500 employees
across
59 countries
The company also reported approximately 6,300 temporary contractors globally, primarily in operational roles.
Stanley Black & Decker reported:
$15.130 billion in net sales
for fiscal 2025. Tools & Outdoor contributed approximately $13.158 billion, while Engineered Fastening contributed approximately $1.972 billion.
New York Stock Exchange
Ticker
SWK
Stanley Black & Decker operates manufacturing and distribution facilities globally. Its operations support hand tools, power tools, outdoor products, accessories, engineered fastening, and other industrial product categories.
Before escalating a complaint, gather the product model and serial numbers, purchase date, receipt, retailer information, photographs or video of the defect, warranty documentation, and copies of previous support correspondence. Because Stanley Black & Decker manages numerous brands, identifying the correct brand and product category at the beginning can significantly speed up resolution.
Begin with the support channel for the product brand involved, such as DEWALT, CRAFTSMAN, BLACK+DECKER, STANLEY, or Cub Cadet. Explain the defect or service problem, provide the model and serial number, and state whether the product is still within the applicable warranty period. Keep the case number, representative’s name, and any instructions regarding service, replacement, or repair.
If you cannot determine the correct brand department or the first support interaction does not resolve the problem, call Stanley Black & Decker Customer Support at 860-973-2891. Provide the previous case number, product details, retailer, purchase date, and the resolution already requested. Ask that the complaint be routed to the appropriate product or warranty team.
For a defective product, ask whether the item should be inspected by an authorized service center or handled under a manufacturer warranty program. Follow shipping, inspection, or service instructions carefully and keep tracking information, service-center paperwork, photographs, and written warranty determinations.
If the original support team cannot resolve the problem, ask for supervisor or escalation-team review. Provide a short chronological summary showing the original purchase, defect, previous troubleshooting, service attempts, case numbers, and the specific remedy you are requesting, such as repair, replacement, warranty reconsideration, or another appropriate resolution.
If the product was recently purchased from a third-party retailer, check that retailer’s return or defective-product policy as well. Retailer remedies and manufacturer warranties are separate, and in some cases a retailer exchange may resolve a recent purchase more quickly than a manufacturer repair process.
If the complaint involves overheating, fire, electrical shock, unexpected movement, battery failure, injury, or another potential safety hazard, stop using the product and clearly describe the safety issue when contacting the company. Preserve the product unless instructed otherwise and retain photographs, packaging, serial information, and any injury or property-damage documentation.
For a serious unresolved issue, send written correspondence to Stanley Black & Decker, Inc., 1000 Stanley Drive, New Britain, CT 06053. Include your contact details, product brand, model, serial number, purchase information, case numbers, prior support history, and the resolution requested. Send copies rather than original documents and keep proof of delivery.
If a serious consumer-product safety concern remains unresolved, the matter may be reported to the U.S. Consumer Product Safety Commission or another appropriate regulator depending on the product. Commercial and industrial products may fall under different safety or workplace processes, so use the regulator appropriate to the equipment and situation.
For unresolved billing or consumer-contract matters, customers may consider their payment-card dispute process or the appropriate state Attorney General or consumer-protection agency. Keep receipts, case numbers, shipping records, inspection results, warranty documents, and Stanley Black & Decker responses so an external reviewer can understand the full history.
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