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- Frontier Communications
About Frontier Communications
Frontier Communications was one of the largest pure-play fiber internet providers in the United States, serving millions of residential and business customers across 25 states with high-speed fiber broadband, home phone, and business connectivity solutions. Founded in 1935 in New Haven, Connecticut as Citizens Telephone Company, Frontier grew over nine decades through a series of major acquisitions — including the purchases of AT&T’s and Verizon’s wireline operations in multiple states — eventually becoming a major telecom challenger focused on its “Building Gigabit America” fiber expansion strategy. On January 20, 2026, Frontier Communications completed its acquisition by Verizon Communications Inc. in an all-cash transaction valued at $20 billion, with Frontier shareholders receiving $38.50 per share. Frontier now operates as a wholly owned subsidiary of Verizon, having delisted from the Nasdaq Stock Exchange where it previously traded under the ticker symbol FYBR. Frontier had been headquartered in Dallas, Texas since relocating from Norwalk, Connecticut in 2023, and was led by President and CEO Nick Jeffery, who departed after the Verizon acquisition was completed.
Quick Information
Industry
Telecommunications — Fiber Broadband, Internet & Phone Services
Founded
1935, New Haven, Connecticut
Number of Employees
Approximately 16,000+ employees (now integrated into Verizon’s workforce)
Corporate Office Hours
Monday to Friday, 8:00 AM – 5:00 PM Central Time for corporate operations. Residential and business customer service is available 24 hours a day, 7 days a week.
support@frontier.com
Website
www.frontier.com
Contact Page
frontier.com/local/contact-us
Careers Page
jobs.frontier.com
Products & Services
Frontier Communications offers a comprehensive portfolio of fiber-based broadband, digital phone, and business connectivity solutions for residential and business customers. Their full range of products and services includes:
- Fiber Internet — Frontier Fiber 200, 500, 1 Gig, 2 Gig, and 5 Gig symmetrical fiber broadband tiers with unlimited data and no data caps
- Frontier Fiber TV — a streaming-based television service offering live TV, on-demand content, and cloud DVR through the Frontier TV app
- Home Phone — digital voice home phone service with unlimited nationwide calling
- Whole Home Wi-Fi — Wi-Fi 6E router and mesh Wi-Fi extenders for whole-home wireless coverage
- Frontier Secure — a suite of digital security tools including identity theft protection, device security, and antivirus protection
- My Premium Tech Pro — premium 24/7 technical support and device troubleshooting service
- Business Internet — fiber-based internet solutions for small, medium, and enterprise businesses with symmetrical speeds
- Business Phone & Unified Communications — SIP trunking, hosted VoIP, and business phone services
- Business SD-WAN — software-defined wide area networking solutions for multi-site businesses
- Ethernet & Dedicated Fiber — dedicated high-capacity fiber connections for enterprise and government customers
- Frontier Fiber for Communities — broadband expansion programs for underserved and rural communities
Corporate Phone Numbers
Residential Customer Service & Technical Support
1-800-921-8101 — main 24/7 residential customer service and technical support line for all internet, TV, and home phone inquiries. Available 24 hours a day, 7 days a week.
Spanish-Language Customer Service
1-800-921-8103 — dedicated Spanish-language customer service line available 24 hours a day, 7 days a week.
Business Customer Service
1-800-921-8102 — dedicated 24/7 business customer service line for all Frontier Business internet, phone, and network service inquirie
Payment Line
1-800-801-6652 — dedicated automated and live payment line for making account payments.
Collections
1-800-921-8105 — dedicated collections line for past-due account inquiries.
My Premium Tech Pro Support
1-877-328-1067 — dedicated technical support line for Frontier’s My Premium Tech Pro subscribers. Available Monday through Sunday, 7:00 AM to 12:00 AM ET.
New Service Orders
1-844-578-1807 — toll-free line for ordering new Frontier internet, TV, and phone service. Available 24 hours a day, 7 days a week.
Corporate Office Number
(972) 410-2800 — main Frontier Communications Dallas headquarters line for business, legal, and media inquiries. Available Monday through Friday during regular business hours.
How to Reach a Real Person at Frontier Communications
The fastest way to speak with a live Frontier representative is to call 1-800-921-8101 for residential customers or 1-800-921-8102 for business customers. These lines are staffed 24 hours a day, 7 days a week. When the automated system answers, listen to the menu and press the number that best matches your inquiry — pressing 1 for internet, 2 for TV, or 3 for phone. To bypass the automated menu and reach a live agent directly, press 0 repeatedly or say “representative” when prompted. For the shortest wait times, calling on weekday mornings between 7:00 AM and 9:00 AM ET typically yields the least hold time, as volumes build significantly midday and on weekends.
You can also reach Frontier support through online chat at frontier.com, which is often faster for billing questions, service outage updates, and account management. Frontier also allows customers to manage their accounts, troubleshoot service issues, and check outage status through the MyFrontier app, available on iOS and Android. Because Frontier is now a Verizon subsidiary as of January 2026, customers with service concerns may also access support resources through Verizon’s customer service channels at 1-800-837-4966.
Frontier Communications Headquarters & Corporate Office Address
Frontier Communications relocated its global corporate headquarters from Norwalk, Connecticut to Dallas, Texas in September 2023, establishing what the company called its “GigaHub” — a 95,000 square-foot state-of-the-art office in Uptown Dallas on McKinney Avenue. The GigaHub was designed as an innovation-forward workspace to house the CEO, executive leadership team, and hundreds of corporate employees supporting the company’s nationwide fiber buildout and its “Building Gigabit America” transformation agenda. The Dallas headquarters was chosen for its central location within Frontier’s national footprint and its access to top tech talent.
Following the completion of Verizon’s $20 billion acquisition of Frontier on January 20, 2026, Frontier now operates as a wholly owned Verizon subsidiary. Corporate governance, investor relations, and legal functions have transitioned to Verizon’s headquarters in New York City. Frontier’s Dallas GigaHub continues to serve as a key operational office for the combined fiber business.
Frontier Communications — Current Operational Headquarters (Dallas GigaHub
1919 McKinney Avenue
Dallas, Texas 75201
United States
Former Headquarters — Norwalk, Connecticut (Pre-2023)
401 Merritt 7
Norwalk, Connecticut 06851
United States
Former Headquarters — Stamford, Connecticut (Pre-2015)
3 High Ridge Park
Stamford, Connecticut 06905
United States
Verizon Communications — Parent Company Headquarters
1095 Avenue of the Americas
New York, New York 10036
United States
For all written correspondence and customer escalations, use the Dallas operational headquarters address above. As Frontier now operates under Verizon, escalated complaints can also be directed to Verizon’s corporate customer relations team.
How to File a Complaint Against Frontier Communications
Step 1 — Contact Customer Service Directly
Call Frontier’s 24/7 residential customer service line at 1-800-921-8101 (or 1-800-921-8102 for business customers). Clearly describe your complaint, provide your account information, and ask the representative to formally log the issue and provide a case reference number. Most billing errors, service outage credits, and equipment problems are resolved at this stage.
Step 2 — Request Escalation to a Supervisor
If the first representative cannot resolve your complaint, immediately ask to be transferred to a supervisor or the Customer Retention team. Supervisors have greater authority to issue credits, escalate service tickets, waive fees, and authorize remedies that frontline agents cannot approve. Document the supervisor’s name and any commitments made during the call.
Step 3 — Email or Submit a Written Complaint
For a written record of your complaint, email support@frontier.com with your full name, account number, service address, a description of the issue, all previous contacts made, and the resolution you are requesting.
Step 4 — Contact the Corporate Office Directly
If your complaint remains unresolved, call Frontier’s Dallas headquarters at (972) 410-2800 or write a formal complaint letter to Frontier Communications, 1919 McKinney Avenue, Dallas, Texas 75201. Document all previous resolution attempts and attach copies of relevant bills, communications, or evidence.
Step 5 — File a Complaint With the FCC
File a formal complaint with the Federal Communications Commission at consumercomplaints.fcc.gov. The FCC accepts complaints from broadband internet and telephone service customers and requires the company to respond to your complaint. For internet service issues, the FCC’s Broadband Consumer Portal is the most appropriate channel.
Step 6 — Contact Your State Public Utilities Commission
Each state has a Public Utilities Commission or Public Service Commission that regulates telecommunications providers. Filing a complaint with your state PUC is one of the most effective regulatory tools — your state PUC can open a formal investigation, order service credits, and require the company to correct systemic issues.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Frontier Communications is registered with the BBB and a public complaint filing typically prompts a faster corporate response within 14 days.
