CIGNA
The Cigna Group is a global health company headquartered in Bloomfield, Connecticut. Its corporate history stretches back more than two centuries through predecessor insurance businesses, while today’s organization combines health-benefit coverage, pharmacy services, specialty pharmacy, behavioral health, care delivery, benefits management, employer health solutions, international health programs, and a broad range of healthcare services. The company operates principally through Cigna Healthcare and Evernorth Health Services.
Cigna Healthcare provides medical, dental, vision, behavioral-health, pharmacy, employer, individual-and-family, international, and supplemental health solutions. Evernorth Health Services provides pharmacy-benefit management, home-delivery pharmacy, specialty pharmacy, medical-benefit management, virtual and in-person care, behavioral health, provider services, and other healthcare capabilities. Evernorth includes businesses and brands such as Express Scripts, Accredo, eviCore, and MDLIVE.
A major current leadership change occurred on July 1, 2026, when Brian Evanko became President and Chief Executive Officer of The Cigna Group. Longtime CEO David Cordani retired from the CEO position and became Executive Chair of the Board. As of December 31, 2025, The Cigna Group reported approximately 67,700 employees, more than 185 million customer relationships in 30+ markets and jurisdictions, and approximately 1.7 million relationships with healthcare providers, clinics, and facilities.
860-226-6000
This is the current corporate phone number listed in The Cigna Group’s 2025 Form 10-K and subsequent SEC filings.
1-800-997-1654
Cigna Healthcare publishes this general Customer Service number as available
24 hours a day, 365 days a year.
The Cigna Group
900 Cottage Grove Road
Bloomfield, CT 06002
United States
The Cigna Group
900 Cottage Grove Road
Bloomfield, CT 06002
United States
Current SEC and corporate contact materials confirm this address as the principal executive office.
The Cigna Group does not publish one universal unsecured email for all member claims and plan questions.
Media: media@thecignagroup.com
Investor Relations: Ralph.Giacobbe@TheCignaGroup.com
Nondiscrimination Grievances: ACAGrievance@cigna.com.
Health Insurance, Pharmacy Benefits, Healthcare Services, Behavioral Health, Specialty Pharmacy, Care Delivery and Global Health
The modern Cigna organization draws from predecessor companies with histories going back more than 200 years.
The current Cigna Group structure reflects multiple mergers, reorganizations, and healthcare-business combinations.
Approximately 67,700 employees worldwide
as of December 31, 2025.
185+ million customer relationships
across more than 30 markets and jurisdictions as of the end of 2025.
The Cigna Group does not publish general public walk-in headquarters hours.Cigna Healthcare Customer Service is available 24/7/365 through its main support number.
https://www.thecignagroup.com/
Cigna Healthcare
https://www.thecignagroup.com/investors/
Current Investor Relations contact
Ralph Giacobbe: 860-787-7968.
https://jobs.thecignagroup.com/
The company recruits across Cigna Healthcare, Evernorth Health Services, technology, pharmacy, clinical services, operations, claims, finance, customer service, and corporate functions.
Cigna Healthcare provides medical benefits for employers and their employees.
Offerings can include broad provider networks, coordinated-care models, health-management resources, digital tools, and claims administration.
Cigna Healthcare offers health coverage for individuals and families in eligible markets.
Customers should review current state availability, provider networks, premiums, deductibles, and benefit structures before enrollment.
Cigna provides dental plans covering preventive and qualifying restorative services.Exact benefits, provider networks, deductibles, annual maximums, and waiting periods depend on the selected plan.
Cigna Healthcare offers vision benefits through qualifying employer and individual arrangements.Benefits can include eye exams, lenses, frames, and related vision services according to plan rules.
Cigna provides behavioral-health benefits and care resources for mental health and substance-use needs.The current general behavioral-health contact is 1-800-433-5768.
Cigna offers supplemental products that can complement core medical coverage.Availability can include accident, critical illness, hospital-related, and other supplemental benefits depending on the market and group arrangement.
Cigna supports health-related spending arrangements such as:
HSA
HRA
FSA
These tools help eligible customers manage qualified healthcare costs according to plan rules.
Cigna Healthcare provides international-health solutions for employers, expatriates, international organizations, and globally mobile populations.The Cigna Group operates across more than 30 markets and jurisdictions.
Evernorth includes Express Scripts, one of the company’s major pharmacy-benefit businesses.Services include pharmacy-benefit administration, drug-cost management, clinical programs, network management, and medication-access solutions.
Cigna and Evernorth provide home-delivery pharmacy services for eligible members.
General Cigna Home Delivery Pharmacy contact is currently listed as 1-800-835-3784 on the main contact page, with plan-specific variations possible.
Accredo and related Evernorth services support patients who require complex or specialty medications.Services can include medication delivery, clinical support, benefit coordination, and condition-specific programs.
Evernorth provides utilization, medical-benefit, and clinical-management services designed to support more effective use of healthcare resources.eviCore is among the major brands within this area.
Evernorth includes virtual-care capabilities such as MDLIVE.
Eligible patients can access selected healthcare services remotely depending on benefit coverage and state availability.
Evernorth provides behavioral-health programs for employers, health plans, and patients.Services can include provider access, digital behavioral care, care coordination, and condition-specific support.
Evernorth supports people with complex health conditions through specialty pharmacy, clinical care, benefit management, and related programs.
These services are designed to improve medication access and coordinate high-cost or high-complexity care.
Evernorth works with hospitals, providers, employers, and health plans on healthcare distribution, technology, benefit management, and care delivery.The organization combines analytics, network relationships, pharmacy infrastructure, and clinical programs.
myCigna is Cigna Healthcare’s digital member platform.
Eligible customers can review plan information, claims, ID cards, provider information, health tools, and support resources through their account.
Cigna Healthcare processes medical, dental, vision, pharmacy, and other claims according to applicable plan terms.
Members should use the phone number on their ID card when possible because plan-specific routing can differ.
Cigna maintains formal appeals and grievance procedures for benefit decisions, claims, medical-necessity issues, and service complaints.Members generally have specific deadlines and documentation requirements depending on their plan and applicable state or federal law.
860-226-6000.
860-226-6000
860-226-6000
860-226-6000
1-800-997-1654
Available 24/7/365.
For general Cigna Healthcare support
1-800-997-1654
1-800-244-6224
Available 24 hours a day, 365 days a year.
1-800-853-2713
Available 24/7/365.
1-800-433-5768.
1-800-835-3784
Plan-specific documents may publish different numbers, so members should verify their ID card or benefit materials.
1-877-484-5967
Monday to Friday: 8:00 AM to 8:00 PM ET.
1-866-494-2111
Available 24/7/365.
711
Cigna operates multiple toll-free member numbers, including
1-800-997-1654
1-800-244-6224
Individual and Family Plan broker support
1-877-244-6215
Small Group Sales
1-800-456-6575.
For certain Individual and Family Plans
1-877-484-5967
Other employer-plan billing routes vary by plan.
Cigna publishes state and plan-specific contacts rather than one universal regional number.
Not applicable in the conventional retail-branch sense.
International members and employers should use plan-specific regional contacts because Cigna operates across numerous countries and jurisdictions.
General Cigna Healthcare Customer Service is available 24/7.
For medical emergencies, members should contact local emergency services rather than corporate Customer Service.
860-787-7968
Current Senior Vice President of Investor Relations
Ralph Giacobbe.
860-226-9879
Current contact
Mike Crompton.
The Cigna Group does not prominently publish a universal media phone number.
media@thecignagroup.com.
No universal public applicant HR telephone number is prominently listed.
https://jobs.thecignagroup.com/
Not applicable.
The Cigna Group is a healthcare and health-services company.
For a Cigna Healthcare member question involving coverage, claims, benefits, network access, ID cards, or general service, call 1-800-997-1654, which is currently staffed 24 hours a day, 365 days a year. Members with medical, dental, or vision coverage can also use 1-800-244-6224, but the number printed on the member ID card is often the most accurate route because Cigna administers many different employer, individual, government, and international plans.
Before calling, have the member ID card, policy or group number, patient information, claim number, provider name, date of service, and any Explanation of Benefits ready. If the issue is a coverage denial, ask specifically for the appeal or grievance process rather than repeatedly opening ordinary Customer Service inquiries. Cigna’s current member guidance explicitly instructs customers to begin with the number on their ID card and request appeal information if Customer Service cannot resolve the concern.
For corporate, media, or investor matters, do not use the member-service lines. Corporate headquarters is reached at 860-226-6000, Investor Relations at 860-787-7968, and journalists can use media@thecignagroup.com. This separation helps ensure that health-plan complaints go to the teams that can access member and claim records.
The Cigna Group
900 Cottage Grove Road
Bloomfield, CT 06002
United States
Current 2025 Form 10-K and 2026 corporate materials confirm this as the principal executive office.
The Cigna Group
900 Cottage Grove Road
Bloomfield, CT 06002
United States
The headquarters and principal corporate-office address are the same.
Current parent-company contact materials publish
The Cigna Group
900 Cottage Grove Road
Bloomfield, CT 06002
For standard medical claims under many Cigna Healthcare plans
Cigna Healthcare
P.O. Box 182223
Chattanooga, TN 37422-7223
However, customers should always confirm the mailing address on their ID card or claim instructions because addresses vary by plan.
The current Bloomfield headquarters remains active.
The important recent corporate correction concerns leadership: Brian Evanko became President and CEO on July 1, 2026, while David Cordani transitioned from CEO to Executive Chair of the Board.
Complaints can involve denied claims, prior authorization, coverage decisions, billing, network issues, pharmacy benefits, behavioral health, customer service, discrimination, privacy, or other health-plan concerns. Before escalating, gather the member ID card, policy or group information, Explanation of Benefits, denial notice, provider records, claim number, dates of service, bills, prior authorization documentation, and records of previous calls.
Start with the Customer Service number on your member ID card or call 1-800-997-1654 for general assistance. Explain the issue and ask the representative to review the claim, coverage decision, account, or service problem. Record the representative’s name, date and time, call reference number, and any promises made. Cigna recommends beginning its complaint and appeal process through Customer Service.
If the issue concerns behavioral health, pharmacy, billing, medical claims, or another specialized benefit, use that department’s contact rather than relying only on the general line. For example, behavioral-health support uses 1-800-433-5768, while Individual and Family Plan billing can use 1-877-484-5967. Always compare these numbers with the member ID card because plan-specific routing can differ.
If the initial representative cannot resolve the issue, request escalation to a supervisor or senior case specialist. Provide the claim number, denial date, prior-call references, medical documentation, and the exact resolution being requested. For urgent treatment issues, explicitly ask whether an expedited or urgent review is available.
When Customer Service cannot resolve a complaint, submit a formal appeal or grievance using the process described in your plan materials or myCigna Forms Center. Cigna’s general employer-plan guidance provides a 180-day deadline from an initial payment or denial notice for many appeals, although state and plan requirements may differ. Written appeals should include medical records, denial letters, clinical evidence, and any information supporting reconsideration.
For a serious unresolved corporate or systemic issue, written correspondence can be directed to The Cigna Group, 900 Cottage Grove Road, Bloomfield, CT 06002. Corporate headquarters is not a substitute for the formal plan appeal process, so members should generally preserve and complete their appeal rights first. Include case numbers and copies of all prior correspondence.
Coverage denials should proceed through Cigna’s formal appeal and grievance structure. For many standard appeals, the National Appeals Organization uses P.O. Box 188011, Chattanooga, TN 37422. Nondiscrimination grievances can be emailed to ACAGrievance@cigna.com. Medicare grievances use separate Medicare complaint channels, including plan-specific grievance departments.
The correct regulator depends on the plan. State-regulated insurance complaints can generally be submitted to the applicable state Department of Insurance. Medicare beneficiaries can use Medicare complaint and appeal channels. Certain healthcare civil-rights complaints can be submitted to the U.S. Department of Health and Human Services Office for Civil Rights. Self-funded employer plans may fall under federal ERISA oversight rather than the same state insurance process.
If the dispute involves health-benefit administration, customers may also consider their employer’s benefits administrator, state insurance consumer office, Medicare, an independent external-review organization, or other plan-specific dispute route. Cigna explains that some medical-necessity and experimental-treatment denials may qualify for independent external review after internal appeal rights are completed.
Before pursuing formal legal action, review the plan document, insurance certificate, employer Summary Plan Description, and final appeal letter. Cigna states that in many cases customers must complete the internal appeal process before arbitration or legal action, and external independent review may also be available. Because health-plan remedies depend heavily on whether the plan is insured, self-funded, Medicare, individual, employer-sponsored, or international, legal advice may be appropriate for significant unresolved disputes.
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