Crocs
Crocs, Inc. is a global casual-footwear company headquartered in Broomfield, Colorado. The company is best known for its molded Classic Clog, which uses proprietary Croslite material to provide the lightweight, cushioned feel associated with the Crocs brand. Over time, Crocs expanded beyond its original clog into sandals, slides, sneakers, boots, platforms, lined footwear, work shoes, children’s footwear, accessories, and Jibbitz shoe charms. The company sells through its own stores and websites as well as wholesale partners around the world.
Crocs now operates two major footwear brands, Crocs and HEYDUDE. The company acquired HEYDUDE in 2022, expanding its position in casual footwear. Current corporate materials state that Crocs, Inc. products are sold in more than 85 countries through direct-to-consumer and wholesale channels. The company generated more than $4 billion in revenue during 2025 and reported continued growth during the first half of 2026.
Crocs is publicly traded on the Nasdaq under ticker CROX. Andrew Rees remains Chief Executive Officer, a position he has held since 2017. Current SEC filings identify 500 Eldorado Boulevard, Building 5, Broomfield, CO 80021 as the company’s principal executive office and report more than 8,010 employees worldwide as of December 31, 2025.
303-848-7000
This is Crocs, Inc.’s current corporate telephone number listed with its Broomfield headquarters in SEC records.
1-866-306-3179
Sunday to Friday: 24 hours
Saturday: 9:00 AM to 9:00 PM ET.
Crocs, Inc.
500 Eldorado Boulevard, Building 5
Broomfield, CO 80021
United States
Crocs, Inc.
500 Eldorado Boulevard, Building 5
Broomfield, CO 80021
United States.
Investor Relations: ir@crocs.com
Media Relations: publicrelations@crocs.com
Partnerships & Collaborations: Collabs@crocs.com.
Footwear, Fashion, Casual Shoes, Retail, E-Commerce and Consumer Products
2002
Crocs grew from its original clog-based footwear concept into a global casual-footwear platform.
More than 8,010 employees globally
At year-end 2025, this included approximately 4,940 retail employees, 2,230 corporate/regional employees, and 840 distribution-center employees.
85+ countries
Crocs and HEYDUDE products are sold through wholesale and direct-to-consumer channels worldwide.
Crocs does not publish public walk-in hours for its corporate headquarters.
Customer Service availability is listed above.
The Classic Clog is Crocs’ signature product and remains central to the brand. It features lightweight molded construction, ventilation ports, a pivoting heel strap, and space for Jibbitz personalization.
Crocs sells platform and elevated-sole versions of its traditional clog designs. These products combine the recognizable Crocs upper with thicker or fashion-oriented sole structures.
The Crocs sandal assortment includes slides, two-strap sandals, flip-flops, platform sandals, and other warm-weather styles for adults and children.
Crocs produces lightweight slides for casual wear, poolside use, travel, and everyday comfort. Multiple collections incorporate Croslite cushioning and different fits.
The company has expanded into sneaker and athletic-casual footwear, adding enclosed styles for consumers who want Crocs comfort in a more conventional shoe silhouette.
Crocs sells rain boots, lined winter boots, and other seasonal footwear. The assortment changes according to weather, region, and fashion season.
Fleece-lined clogs and other insulated styles are offered for colder weather. These products retain Crocs’ recognizable silhouettes while adding soft interior lining.
Crocs sells clogs, sandals, slides, boots, and licensed character designs for children. Kids products frequently support Jibbitz personalization and seasonal collaborations.
Jibbitz are decorative shoe charms inserted into ventilation holes on compatible Crocs footwear. Themes include letters, symbols, characters, sports, entertainment franchises, and seasonal designs.
Crocs offers workplace footwear intended for hospitality, healthcare, foodservice, and other professional environments. Selected work models feature slip-resistant outsoles and easy-clean construction.
Crocs regularly launches limited-edition collaborations with brands, artists, entertainment properties, designers, athletes, and cultural partners. Collaboration products can have different return restrictions from regular merchandise.
Customers can create certain customized Crocs products through supported personalization programs. Custom orders are generally final sale unless they arrive damaged or defective.
HEYDUDE is Crocs, Inc.’s second major brand and specializes in lightweight casual shoes, slip-ons, and lifestyle footwear. HEYDUDE is marketed independently while sharing the Crocs corporate platform.
Crocs operates branded retail and outlet locations in multiple markets. Customers can use the official store locator to identify nearby Crocs stores and product availability.
Crocs sells directly through Crocs.com, supporting product browsing, account management, order tracking, online returns, exchanges, promotions, and store-location tools.
Current U.S. policy generally allows unworn and unwashed merchandise to be returned within 30 days of purchase, subject to exclusions such as final-sale and certain collaboration products.
Crocs provides a 90-day limited warranty against qualifying manufacturing defects for Crocs products purchased directly from Crocs or authorized sellers in the United States.
Crocs operates a footwear takeback initiative that accepts eligible used Crocs for donation or repurposing. The company reported more than 200 participating stores across the U.S., Canada, and Europe by the end of 2025.
303-848-7000
303-848-7000
303-848-7000
303-848-7000
1-866-306-3179
1-866-306-3179
1-866-306-3179
1-866-306-3179
1-866-306-3179
1-866-306-3179
Crocs’ warranty page directs qualifying U.S. warranty customers to this number.
Crocs does not publish a separate nationwide consumer sales number. Purchases are made through Crocs.com, retail stores, and authorized retailers.
No standalone universal billing department number is publicly promoted. Payment and order issues use 1-866-306-3179.
Crocs maintains regional headquarters in Broomfield and Westwood for the Americas, Singapore for Asia, and Hoofddorp in the Netherlands for Europe, but it does not publish one universal regional-office telephone number.
Individual Crocs retail stores have store-specific phone numbers where published.
International support is country-specific. Customers should use the relevant regional Crocs website rather than the U.S. Customer Service line when outside the United States.
No public corporate emergency hotline is listed.
U.S. Customer Service is available 24 hours Sunday through Friday and 9:00 AM to 9:00 PM ET on Saturday.
302-265-0922
This number was published for Crocs Investor Relations in current 2026 earnings communications.
ir@crocs.com.
303-848-7885
Current media email
publicrelations@crocs.com.
Crocs does not publish one universal applicant HR phone number.
Not applicable.
Crocs is a footwear retailer and manufacturer.
For most U.S. consumer issues, call 1-866-306-3179. Crocs currently provides unusually broad support availability, with 24-hour service Sunday through Friday and service from 9:00 AM to 9:00 PM Eastern Time on Saturday. Customers should have their order number, email address, billing ZIP code, product name, purchase date, and photographs if a product is defective or damaged.
For online returns and exchanges, Crocs also provides self-service tools. Current policy generally allows qualifying unworn merchandise to be returned within 30 days, and warranty complaints should be raised within the applicable 90-day warranty period for manufacturing defects. Store-purchase issues should normally begin with the retail location where the item was purchased, especially if the customer still has the original receipt.
Investor, media, collaboration, and corporate matters should not use ordinary Customer Service when a specialized channel exists. Corporate matters can also be directed to the Broomfield headquarters at 500 Eldorado Boulevard, Building 5.
Crocs, Inc.
500 Eldorado Boulevard, Building 5
Broomfield, CO 80021
United States
Current 2026 SEC filings identify this as Crocs, Inc.’s principal executive office.
Crocs’ primary corporate office is the same Broomfield location
500 Eldorado Boulevard, Building 5, Broomfield, CO 80021
The headquarters supports executive leadership, brand strategy, finance, product, marketing, technology, HR, merchandising, and other corporate functions.
Crocs’ limited warranty directs qualifying product claims and product returns, when requested, to
Crocs, Inc.
Attn: Customer Service
Building 5
500 Eldorado Blvd.
Broomfield, CO 80021.
Crocs currently identifies regional headquarters in
Broomfield and Westwood, United States, for the Americas
Singapore, for Asia
Hoofddorp, Netherlands, for Europe.
Complaints can involve an order, return, exchange, refund, defective product, collaboration item, store experience, payment, shipping damage, warranty, or another Crocs service. Gather the order number, purchase date, receipt, product name, photographs, tracking information, and any prior support correspondence before escalating.
Call 1-866-306-3179 or use Crocs’ Contact Us system. Provide the order number, customer email, product details, and a concise description of the problem. If an item arrived damaged, Crocs asks customers to contact Customer Service within 30 days of arrival for an exchange or refund. Keep the case information and representative’s response.
Use the return process for ordinary merchandise, the warranty process for manufacturing defects, or the retail store for in-store purchases. Collaboration and custom products can carry special restrictions, so identify the exact product type before requesting a remedy. Warranty coverage currently applies for 90 days to qualifying manufacturing defects.
If the initial representative cannot resolve the problem, ask for further review. Provide the prior case history, order number, photographs, proof of purchase, and the reason the proposed resolution is inadequate. For a store complaint, ask for the Store Manager or District Manager where appropriate.
Use Crocs’ online contact and feedback system so the complaint exists in writing. Include relevant photographs, shipping information, return tracking, and earlier case details. Written documentation is especially important for refund delays, repeated shipping issues, defective products, or disagreements over return eligibility.
For a serious unresolved complaint, write to Crocs, Inc., 500 Eldorado Boulevard, Building 5, Broomfield, CO 80021. Include your contact information, order or store details, prior Customer Service contacts, dates, and the requested resolution. Send copies rather than originals of receipts or documents.
Warranty disputes should be routed through Crocs’ Customer Service and warranty process. Investor or shareholder concerns should go to ir@crocs.com, partnership matters to Collabs@crocs.com, and media issues to the corporate communications team. Using the specialized channel helps prevent the complaint from being treated as an ordinary order inquiry.
The appropriate regulator depends on the nature of the complaint. Product-safety concerns may be filed with the U.S. Consumer Product Safety Commission, while privacy matters may be reported under applicable state privacy laws. Retail and advertising complaints may fall under state consumer-protection authorities.
If Crocs has not resolved a disputed payment, refund, or unauthorized charge, customers can contact their card issuer or payment provider. General complaints can also be submitted to the relevant state Attorney General or consumer-protection agency. Keep all order, return, warranty, and Customer Service records before filing externally.
Crocs’ current Terms of Use include individual dispute-resolution and arbitration provisions for covered claims and also contain a class-action waiver. Small-claims and other legal options may still be available depending on the specific claim and governing terms. Review the terms that applied to the transaction before initiating arbitration or litigation, and obtain legal advice for significant disputes where appropriate.
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