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- YouTube
About YouTube
YouTube is one of the world’s largest online video platforms, allowing people to watch, upload, share, livestream, and interact with video content. The company was founded in February 2005, and the YouTube domain was registered on February 14, 2005. What began as a simple video-sharing website has developed into a global platform used by viewers, creators, artists, businesses, media companies, and advertisers.
YouTube operates as part of Google LLC, which is owned by Alphabet Inc. Its services extend beyond traditional video sharing to include YouTube Shorts, livestreaming, YouTube Music, YouTube Premium, YouTube Kids, YouTube TV, memberships, podcasts, and creator monetization tools. Google’s official careers directory identifies San Bruno, California, as a YouTube office location, while YouTube’s official legal-support information lists YouTube (Google LLC) at 901 Cherry Avenue, San Bruno, California 94066.
Today, YouTube serves viewers and creators across a wide range of devices and markets. Its business ecosystem includes advertising, paid memberships, live television streaming, music, creator tools, and other digital media services. Although YouTube maintains major operations in San Bruno, the legal entity providing the YouTube service in the United States is Google LLC, whose address is 1600 Amphitheatre Parkway, Mountain View, California 94043.
Quick Information
Corporate Phone Number
Not publicly listed for YouTube. YouTube does not publish a general corporate phone number specifically for its San Bruno headquarters.
Customer Service Number
No universal YouTube customer service phone number is publicly listed. YouTube TV customers can call +1 833-389-2054 for YouTube TV support.
Corporate Office Address
YouTube (Google LLC), 901 Cherry Ave., San Bruno, CA 94066, USA. This address is published by YouTube for legal support and correspondence.
Headquarters Address
YouTube, 901 Cherry Ave., San Bruno, CA 94066, USA. Google’s official careers directory also identifies San Bruno as its YouTube location.
legal@support.youtube.com for YouTube legal-support matters. YouTube does not publish this address as a general customer service email.
Industry
Online Video, Digital Media, Internet Services, Streaming, Advertising, Entertainment, and Technology.
Founded
February 2005. The YouTube domain was registered on February 14, 2005.
Number of Employees
YouTube’s standalone employee count is not separately disclosed publicly by Alphabet. Employees working on YouTube are included within the broader Google and Alphabet workforce.
Corporate Office Hours
YouTube does not publish standard public visitor hours for its San Bruno corporate office, and YouTube states that it does not provide in-person support at Google or YouTube offices. Support availability varies by product. English support for eligible YouTube paid-product customers is available 24 hours a day, seven days a week through supported contact channels.
Website
Investor Relations
YouTube does not maintain a separate public investor relations department because it operates within Google and Alphabet. Alphabet Investor Relations is available at https://abc.xyz/investor/. The official investor relations email is investor-relations@abc.xyz.
Careers Page
YouTube employment opportunities are published through Google Careers: https://www.google.com/about/careers/applications/. Google’s careers system specifically identifies San Bruno as a YouTube location.
Products & Services
YouTube Video Platform
YouTube’s core service allows users to upload, watch, discover, share, and interact with videos. The platform supports content ranging from entertainment and education to news, gaming, sports, product reviews, podcasts, and professional media.
YouTube Shorts
YouTube Shorts provides a short-form video experience designed for mobile-friendly content creation and discovery. Creators can use YouTube’s tools to produce Shorts alongside traditional videos and livestreams, giving them multiple formats for reaching their audiences.
YouTube Premium
YouTube Premium is a paid membership service offering benefits such as ad-free viewing on eligible content, offline downloads, background playback, and access to YouTube Music Premium. YouTube offers different membership options depending on the user’s country and eligibility.
YouTube Music
YouTube Music is the company’s dedicated music and podcast experience. Users can discover songs, albums, music videos, artists, podcasts, and personalized recommendations, while YouTube Music Premium adds features including ad-free music, background playback, audio-only listening, and downloads.
YouTube TV
YouTube TV is a subscription-based live television streaming service that provides access to major broadcast and cable networks without requiring a traditional cable box. It includes live and on-demand programming, cloud DVR capabilities, household accounts, and optional specialized plans and add-ons.
YouTube Kids
YouTube Kids is a separate experience designed to provide a simpler and more controlled environment for younger viewers. Parents can use features such as age-based content settings, screen-time controls, approved-content settings, and video or channel blocking.
Creator and Channel Services
YouTube provides creators with tools for uploading videos, publishing Shorts, livestreaming, managing channels, reviewing analytics, interacting with audiences, and monetizing eligible content. Eligible creators may also receive specialized support through YouTube Studio and the YouTube Help system.
YouTube Paid Memberships
YouTube offers multiple paid membership options, including YouTube Premium and YouTube Music Premium. Depending on location and eligibility, individual, family, two-person, student, prepaid, and annual membership options may be available.
Corporate Phone Numbers
Corporate Phone Number
Not publicly listed
Corporate Headquarters Number
Not publicly listed
Headquarters Number
Not publicly listed
Corporate Office Number
Not publicly listed
Customer Support Number
Not publicly listed for general YouTube support
Customer Service Number
+1 833-389-2054 (YouTube TV customer support only)
Toll-Free Number
+1 833-389-2054 (YouTube TV support only)
Sales Number
Not publicly listed
Support Number
(650) 214-5791 (YouTube closed-caption/CVAA complaints only)
Billing Number
Not publicly listed as a general direct number
Regional Office Number
Not publicly listed
Branch Office Number
Not publicly listed
Local Office Number
Not publicly listed
International Number
Not publicly listed
Emergency / After-Hours Number
Not publicly listed
Investor Relations Number
Not publicly listed specifically for YouTube
Media / Press Number
Not publicly listed specifically for YouTube
Human Resources (HR) Number
Not publicly listed
Reservations / Booking Number
Not applicable
How to Reach a Real Person at YouTube
YouTube does not provide one general phone number that every viewer or channel owner can call to speak with a customer service representative. The appropriate contact method depends on the type of account and issue. Start with the YouTube Help Center and sign in to the Google account connected to your YouTube account. Eligible creators, including qualifying YouTube Partner Program participants, may have access to YouTube Help chat through the Help Center or YouTube Studio. YouTube specifically states that its Help chat is limited to eligible creators.
Customers with paid YouTube products may receive additional contact options after signing in to the account used for the purchase. For English-language paid-product support, YouTube lists phone, chat, and email channels with 24/7 availability. YouTube TV separately publishes +1 833-389-2054 for speaking with an agent. Because support options depend on the product, account, language, and eligibility, users should sign in before choosing the contact option presented by YouTube.
Headquarters & Corporate Office Address
YouTube Headquarters / San Bruno Office
YouTube
901 Cherry Ave.
San Bruno, CA 94066
USA
YouTube’s official Help documentation uses this San Bruno address for YouTube (Google LLC) legal correspondence, while Google Careers identifies San Bruno as a YouTube location.
YouTube Legal Support Address
Legal Support
YouTube (Google LLC)
901 Cherry Ave.
San Bruno, CA 94066
USA
Google LLC Corporate Address
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
YouTube’s terms identify Google LLC as the entity providing the YouTube service and list this Mountain View address.
YouTube Legal Support Address for EEA and Switzerland
Legal Support
Google Ireland Ltd.
Gordon House
Barrow Street
Dublin 4
Ireland
YouTube lists this address for legal-support correspondence from users in the European Economic Area and Switzerland.
YouTube Closed Caption Complaint Address
Closed Caption Notification
YouTube, LLC
901 Cherry Ave.
Second Floor
San Bruno, CA 94066
USA
For certain U.S. closed-caption complaints covered by applicable FCC requirements, YouTube officially publishes this address along with the phone number (650) 214-5791 and email youtube-captions@google.com.
How to File a Complaint Against YouTube
Step 1: Use the YouTube Help Center
Start by visiting the YouTube Help Center and selecting the category that best matches your complaint. The Help Center covers account problems, viewing issues, uploads, YouTube Premium, monetization, policies, copyright, privacy, safety, and other common concerns. Signing in is recommended because the available support options may depend on your account and product eligibility.
Step 2: Send Feedback Directly to YouTube
For technical problems, bugs, or general product complaints, sign in to YouTube, select your profile picture, choose Send feedback, describe the problem in detail, and include a screenshot when useful. YouTube states that feedback submitted through this tool goes directly to YouTube and is used to troubleshoot issues, improve products, and fix problems, although the company may not respond individually to every submission.
Step 3: Contact Creator Support
If you are an eligible YouTube creator, sign in to the channel that qualifies for support and use the Help options available through YouTube Studio or the Help Center. Eligible creators can access YouTube Help chat for account, channel management, monetization, technical, policy, and copyright-related questions. YouTube notes that this direct chat support is restricted to eligible creators.
Step 4: File a Paid Product or Billing Complaint
If your complaint involves YouTube Premium, YouTube Music Premium, another paid YouTube product, a charge, membership, or refund, sign in using the account that made the purchase and use YouTube’s paid-product support system. Contact options vary by language and region, with English-language support offering phone, chat, and email access 24 hours a day, seven days a week.
Step 5: Contact YouTube TV Support
For complaints specifically related to YouTube TV, customers can use the official YouTube TV support system. YouTube TV currently lists +1 833-389-2054 as the number to call to speak with an agent, along with chat and Help Center options. This number should not be treated as a general customer service number for all YouTube products.
Step 6: Submit a Legal Complaint
For legal matters, YouTube publishes legal@support.youtube.com as its legal-support email. Written legal correspondence can be sent to Legal Support, YouTube (Google LLC), 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube also publishes fax number +1 650 872 8513 for legal support.
Step 7: File a Copyright Complaint
Copyright owners who believe their protected material has been uploaded without authorization can use YouTube’s copyright-removal process. YouTube lists copyright@youtube.com for copyright removal requests sent by email and also accepts qualifying correspondence at Copyright Operations, YouTube (Google LLC), 901 Cherry Ave., San Bruno, CA 94066, USA. The published fax number is +1 650 872 8513.
Step 8: Keep Records of Your Complaint
Keep copies of emails, screenshots, transaction information, channel URLs, video URLs, case or reference numbers, and any replies received from YouTube. Providing specific information about the problem can make it easier for the appropriate support team to investigate an account, billing, copyright, technical, or policy complaint.
