Westlake Financial Services
Westlake Financial Services is a technology-driven automotive finance company headquartered in Los Angeles, California. The business specializes in acquiring and servicing automotive retail installment contracts across a broad credit spectrum, including prime, near-prime, and subprime borrowers. Westlake works primarily through automobile dealerships rather than functioning like a traditional consumer bank, and its current dealer network includes more than 50,000 independent and franchise dealers across the United States, with additional dealer operations extending into Puerto Rico and Canada.
Westlake is part of the privately held Hankey Group of Companies, whose businesses operate across automotive finance, insurance, technology, real estate, dealerships, and related industries. Current Hankey Group materials identify Ian Anderson as President of Westlake Financial and describe founder Don Hankey as the founder and primary stockholder associated with the group. Westlake has grown beyond traditional auto financing into dealer floorplan financing, portfolio servicing, commercial real estate credit, direct-to-consumer lending, leasing, specialty-vehicle financing, and related financial technology services.
Westlake remains privately held and has continued to expand significantly. In April 2026, Westlake Technology Holdings described itself as a Los Angeles-based auto and finance technology organization with more than $27 billion in assets under management. Current Hankey Group company information separately lists Westlake Financial at approximately $22.73 billion in assets. The official Westlake About Us page still lists more than 1,200 employees, although that particular page contains some older scale figures, so it should not be treated as a newly audited 2026 workforce count.
323-692-8800
Hankey Group’s current corporate contact directory publishes this number specifically for Westlake Financial.
888-739-9192
Monday to Friday: 5:00 AM to 9:00 PM PT
Saturday and Sunday: 5:00 AM to 2:00 PM PT.
Westlake Services, LLC / Westlake Financial Services
4751 Wilshire Boulevard, Suite 100
Los Angeles, CA 90010
United States
Westlake Financial Services
4751 Wilshire Boulevard, Suite 100
Los Angeles, CA 90010
United States
Westlake’s current Terms of Use identify this address as the location from which its website is operated, and 2026 state corporate records continue to list it as the principal office of Westlake-related entities.
Customer Service: wfscustomerservice@westlakefinancial.com
This email is currently published by Hankey Group for Westlake Financial.
Automotive Finance, Consumer Lending, Loan Servicing, Dealer Finance, Financial Technology and Specialty Asset Financing
Westlake’s current corporate materials contain differing historical references, with one official page citing formation in 1988 and founder materials tracing Westlake’s origins to 1978. The safest description is that Westlake’s automotive finance operations developed within the Hankey Group beginning in the late 1970s and expanded into their current form during the 1980s.
Westlake’s official About Us page currently lists
1,200+ employees
including approximately 1,000 based at its Los Angeles corporate headquarters. Because other figures on that page are older than Westlake’s current asset scale, this should be treated as the latest public company-provided workforce figure located rather than a newly audited 2026 count.
Westlake serves
50,000+ independent and franchise dealers
Current 2026 Westlake Technology Holdings materials report:
$27+ billion in assets under management.
Westlake does not prominently publish visitor hours for its Los Angeles headquarters.
Customer Service is available Monday through Friday from 5:00 AM to 9:00 PM PT and Saturday and Sunday from 5:00 AM to 2:00 PM PT.
https://www.westlakefinancial.com/
https://www.westlakefinancial.com/employee-recruitment/
Westlake recruits for dealer sales, servicing, operations, finance, technology, credit, account management, and corporate roles.
Westlake’s core business is indirect automobile financing through new and used vehicle dealerships. Dealers submit customer credit applications to Westlake, which can finance borrowers across prime, near-prime, and subprime credit categories.
Westlake offers financing programs for customers with stronger credit profiles, including Platinum and other prime-oriented programs. These products can provide longer loan terms, higher financed amounts, and competitive structures based on credit and vehicle qualifications.
Westlake has a significant history in subprime automobile lending and provides financing for customers who may not qualify through traditional bank channels. Current dealer programs can accommodate limited credit histories, prior repossessions, certain bankruptcies, and difficult-to-document income depending on underwriting.
Westlake Direct provides direct consumer financing and prequalification tools for customers shopping for a vehicle outside the traditional dealership application process. It also connects qualifying customers with participating vehicle dealers.
Westlake’s direct-lending businesses have supported vehicle refinancing programs designed for consumers seeking to replace an existing auto loan with a new financing arrangement. Eligibility, rates, and terms depend on current underwriting requirements.
Westlake finances specialty assets beyond standard passenger vehicles. Current programs include financing for recreational vehicles, motorcycles, personal watercraft, ATVs, classic vehicles, and other qualifying specialty vehicles.
Westlake operates a specialized highline and exotic vehicle program for luxury and high-value vehicles. Current program materials advertise financing structures for qualifying vehicles with amounts financed potentially ranging into the millions of dollars.
Westlake provides financing programs for commercial vehicles through participating dealerships. Current 2026 program materials include financing guidelines for larger commercial-use vehicles and approved aftermarket products.
Westlake Reserve is an invitation-only private lending service for high-net-worth customers financing high-value assets. Current offerings can include luxury vehicles, yachts, private aircraft, and other specialized purchases.
Westlake Flooring Services provides inventory floorplan lines of credit to automobile dealerships. The service helps dealers finance vehicles held for resale rather than requiring them to purchase all inventory entirely with their own cash.
Westlake Portfolio Management provides primary, backup, and third-party loan servicing for banks, credit unions, fintech lenders, dealerships, and institutional asset owners. Services include customer care, collections, payments, titles, bankruptcy servicing, repossession management, remarketing, and compliance.
Westlake Capital Finance provides commercial credit facilities and commercial real estate financing. These products are primarily targeted at business borrowers and dealer-related commercial financing needs.
Westlake offers business credit solutions for qualifying dealers and related commercial customers. These facilities can support dealership operations, acquisitions, working capital, and other approved business needs.
Through Credit Union Leasing of America, Westlake supports indirect automobile leasing programs for credit unions. This allows participating financial institutions to provide vehicle-leasing solutions without building the entire servicing and technology infrastructure internally.
Western Funding is a Westlake-affiliated automotive lender that uses a shared cash-flow lending model. It serves dealerships and consumers who may fall outside conventional prime auto-lending criteria.
Through affiliated LoanCenter, Westlake’s broader organization provides consumer installment lending. These services are separate from Westlake’s standard automobile retail installment contracts.
Westlake also supports a branded Visa credit-card product with a dedicated servicing channel.
Current card-support number
855-366-0005.
Westlake MyAccount allows auto-loan customers to manage payments, review statements, update certain account information, request payoff information, and access account-related support digitally.
Customers can make eligible payments through Westlake’s online account platform and approved third-party payment channels. Westlake also supports mailed payments and certain cash-payment options through participating payment networks.
Westlake provides title and lien support for customers, dealerships, insurers, and state motor vehicle agencies. Customers can use MyTitle Support for lien-release requests and title documentation.
Westlake handles insurance-related documentation when a financed vehicle is damaged or declared a total loss. Customers and repair facilities may need to provide insurance estimates, endorsements, invoices, and other documentation before insurance funds are released.
323-692-8800
Hankey Group currently publishes this as the Westlake Financial corporate contact.
323-692-8800
323-692-8800
323-692-8800
888-739-9192
Current auto-loan Customer Service hours are Monday through Friday from 5:00 AM to 9:00 PM PT and weekends from 5:00 AM to 2:00 PM PT.
888-739-9192
888-739-9192
888-739-9192
This is the principal verified servicing line for existing Westlake auto-loan customers.
888-893-7937
Current Westlake pages publish this number for pre-approval and dealer-related assistance.
855-366-0005
Monday to Friday: 8:00 AM to 6:00 PM PT
Saturday: 8:00 AM to 12:00 PM PT.
866-600-5449
This number is published for repair facilities handling qualifying insurance-claim documentation.
877-854-5688
This is a general published WPM servicing/business contact, although certain portfolios use their own dedicated customer numbers.
855-493-7357
This number is published for dealer floorplan financing inquiries.
Westlake does not publish a separate billing-only telephone line for auto loans.
Use
888-739-9192
Billing, fees, unauthorized payments, lost payments, and payment assistance are all categories offered through Westlake’s current Customer Service process.
888-739-9192
Customers can also obtain payoff information through MyAccount or Westlake’s online payoff-quote system.
Westlake does not prominently publish a separate universal consumer title phone number.
Customers can start with
888-739-9192
or use MyTitle Support through Westlake’s website.
Westlake does not publish one general consumer sales line.
Dealer and pre-approval inquiries can use:
888-893-7937
Westlake employs hundreds of Dealer Account Managers across the United States but does not publish one universal regional-office number.
Westlake is primarily an auto-finance company rather than a traditional branch-bank network, so there is no general public branch-office telephone system.
Westlake has dealer-related operations extending into Canada and Puerto Rico but does not publish one universal international Customer Service number.
Westlake does not publish a separate emergency or after-hours corporate hotline.
Its main auto-loan Customer Service number is 888-739-9192 during published hours.
Not applicable.
Westlake Financial is privately held under the Hankey Group and does not maintain a conventional public-company Investor Relations department.
Westlake does not prominently publish one permanent public press telephone number.
Current press releases generally identify the relevant Westlake marketing or communications contact for that announcement.
Westlake does not publish one universal public applicant HR number.
https://www.westlakefinancial.com/employee-recruitment/
Not applicable.
Westlake Financial Services is an automotive finance and loan-servicing company.
For an existing automobile loan, the best starting point is 888-739-9192. Current Customer Service hours are Monday through Friday from 5:00 AM to 9:00 PM Pacific Time and Saturday and Sunday from 5:00 AM to 2:00 PM Pacific Time. Have your account number, full name, vehicle information, current address, payment details, and a concise explanation of your issue ready before calling. Westlake’s current support menu specifically handles refunds, lost payments, payment assistance, unauthorized payments, billing and fee questions, escalation problems, and other account concerns.
If the first representative cannot resolve the issue, specifically request escalation to a supervisor and record the date, time, representative’s name, and any reference number. Westlake’s online Contact Us system includes complaint categories for an agent refusing escalation or no supervisor being available, so customers can create a written record in addition to calling. For title issues use MyTitle Support, while insurance-claim documentation and repair-facility questions may require the dedicated insurance process.
For matters that are not routine loan servicing, use the appropriate specialized channel. Westlake Visa card holders should call 855-366-0005, dealers can use 888-893-7937, and customers whose loans are being serviced by Westlake Portfolio Management should use the number shown on their specific WPM transfer or servicing notice. This avoids routing a specialized account into the wrong support queue.
Westlake Financial Services / Westlake Services, LLC
4751 Wilshire Boulevard, Suite 100
Los Angeles, CA 90010
United States
Westlake’s current Terms of Use identify this as the office operating WestlakeFinancial.com, and 2026 corporate records continue to list 4751 Wilshire Boulevard as a principal office for Westlake Services and related entities.
4751 Wilshire Boulevard, Suite 100
Los Angeles, CA 90010
United States
This remains the best-supported current Los Angeles corporate-office address for Westlake Financial Services.
Westlake Customer Care
P.O. Box 76809
Los Angeles, CA 90076-0809
United States
Westlake states that this mailbox can be used for complaints, credit disputes, title concerns, and general Customer Service correspondence. Payments should not be mailed to this address.
Westlake Financial
P.O. Box 54807
Los Angeles, CA 90054-0807
United States
Westlake instructs customers to include their account number with check or money-order payments.
Westlake Financial
ATTN: LBX #71911
3440 Flair Drive
El Monte, CA 91731
United States.
Westlake Financial
P.O. Box 843082
Los Angeles, CA 90084-3082
United States.
Current Westlake title materials use
Westlake Financial Services
P.O. Box 997592
Sacramento, CA 95899
United States.
Some current Westlake website footers display
300 South 4th St., Suite 200, Las Vegas, NV 89101
However, Westlake’s current Terms of Use and current principal-office corporate filings continue to identify 4751 Wilshire Boulevard, Suite 100, Los Angeles as the Westlake Services corporate location. For a headquarters page, the Los Angeles address is therefore the better-supported current headquarters address.
Complaints against Westlake Financial Services can involve loan payments, fees, collections, credit reporting, titles, repossession, payoff amounts, unauthorized payments, insurance claims, servicing errors, Customer Service conduct, or dealer-financing issues. Before escalating, gather your Westlake account number, retail installment contract, payment records, bank statements, credit reports if applicable, correspondence, screenshots, vehicle VIN, and notes from previous calls.
Call 888-739-9192 and explain the problem to a Westlake Customer Service representative. Provide the account number, disputed transaction or payment date, vehicle information, and supporting facts. Ask the representative to document the complaint and provide any available case or reference number. Keep notes of the representative’s name, date, time, and promised follow-up.
Use the specialized department when the complaint is not a routine servicing issue. Title concerns can go through MyTitle Support, insurance-claim documentation can use the insurance process, Visa card issues should use 855-366-0005, and dealer or pre-approval inquiries can use 888-893-7937. Routing the complaint correctly can reduce unnecessary transfers and create a clearer record of which team is responsible.
If the first representative does not resolve the issue, request a supervisor or management review. Westlake’s current online complaint system specifically includes options for situations where an agent refused to escalate a call or no supervisor was available. Document every escalation attempt and keep screenshots or copies of online submissions, since these records may become important if the dispute later involves a regulator or credit bureau.
Submit a written Complaints & Feedback request through Westlake’s official Contact Us page or mail correspondence to Westlake Customer Care, P.O. Box 76809, Los Angeles, CA 90076-0809. Include your full name, account number, contact information, detailed timeline, disputed amounts, and copies of supporting documents. Westlake specifically states that this Customer Care mailbox can receive complaints and credit disputes, but payments should not be sent there.
For a serious complaint that remains unresolved after normal servicing and written Customer Care review, send correspondence to Westlake Financial Services, 4751 Wilshire Boulevard, Suite 100, Los Angeles, CA 90010. Clearly mark the letter for the relevant servicing, compliance, or management department, explain every prior attempt at resolution, and state the specific corrective action requested. Send copies rather than original documents and retain delivery confirmation.
If the matter concerns credit reporting, title handling, repossession, collections, an unauthorized payment, insurance proceeds, or a payoff discrepancy, identify that issue clearly as a formal dispute rather than a general service complaint. Westlake’s current Customer Care system expressly handles credit disputes, billing and fee questions, lost payments, unauthorized payments, titles, and related account matters. For credit-reporting disputes, also retain copies of your reports from each affected credit bureau and dispute inaccurate data through the bureau where appropriate.
If Westlake does not resolve a consumer auto-finance or servicing complaint, consider submitting it to the Consumer Financial Protection Bureau and, where applicable, the financial-services regulator in your state. The CFPB has regulatory and enforcement history involving Westlake Services, LLC, so auto-loan servicing, debt-collection, and consumer-finance complaints fall within areas the Bureau has addressed. The appropriate state regulator varies according to where the borrower lives and the nature of the transaction.
Depending on the issue, customers may also file with their state Attorney General or consumer-protection office, submit disputes to credit bureaus when inaccurate credit reporting is involved, or contact their bank or payment provider for unauthorized-payment concerns. If the dispute involves vehicle titling or lien release, the state DMV or motor-vehicle agency may also be relevant. Keep copies of all Westlake responses, bureau disputes, regulatory filings, payment records, and title documentation so each outside agency receives a consistent record.
If regulatory and internal complaint channels do not resolve a significant dispute, review the retail installment contract or other agreement you actually signed to determine whether it contains arbitration, notice, venue, or other dispute-resolution requirements. Do not assume the website terms alone control an auto-finance contract. For substantial repossession, credit-reporting, collection, title, or monetary disputes, a qualified consumer-finance attorney can review the agreement, applicable federal and state law, prior complaint history, and any arbitration or court options before you take formal legal action.
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