West Elm
West Elm is a modern home furnishings and lifestyle brand owned by Williams-Sonoma, Inc. The brand was founded in Brooklyn, New York, in 2002 and focuses on contemporary furniture, lighting, bedding, rugs, décor, kitchen and dining products, outdoor furniture, storage, office furniture, and design services. West Elm has developed a strong identity around modern design, accessible premium furnishings, responsible sourcing, and products intended to help customers personalize their homes.
Although Williams-Sonoma, Inc. is headquartered in San Francisco, West Elm maintains its own brand corporate office in Brooklyn. Current Williams-Sonoma career listings continue to identify 55 Water Street, Brooklyn, NY 11201 as the location of West Elm corporate positions, while the parent company’s official headquarters is 3250 Van Ness Avenue, San Francisco, CA 94109. This distinction is important because older or generic corporate-directory pages sometimes treat West Elm as a California-headquartered company simply because its parent company is based there.
West Elm continues to operate as one of Williams-Sonoma’s principal retail brands. As of August 2, 2026, Williams-Sonoma reported 117 West Elm company-operated stores, up from 116 at the start of the quarter. Parent company Williams-Sonoma employed approximately 19,800 associates as of February 1, 2026, and its brands operate through e-commerce, stores, direct marketing, and business-to-business channels.
West Elm
55 Water Street
Brooklyn, NY 11201
United States
Current 2026 Williams-Sonoma job postings for West Elm corporate positions identify 55 Water Street as the brand’s active Brooklyn corporate office.
West Elm’s primary brand corporate office is
55 Water Street
Brooklyn, NY 11201
The office is located within the Empire Stores development in DUMBO, where West Elm established its expanded headquarters.
For ordinary consumer returns, customers should follow West Elm’s return instructions rather than mailing products to headquarters.
Current general merchandise return instructions can direct qualifying mailed returns to
Returns, West Elm
4300 Concorde Road
Memphis, TN 38118
Customers should confirm eligibility and return instructions before mailing merchandise.
Parent company headquarters
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, CA 94109
This is the legal corporate headquarters of West Elm’s parent company.
West Elm was founded in Brooklyn and previously occupied other DUMBO-area locations before relocating its corporate headquarters to the Empire Stores development at 55 Water Street.
The move was announced in 2013 and the new corporate office was developed as a major expansion of the brand’s Brooklyn operations.
Parent-company main switchboard
415-421-7900.
1-888-922-4119
West Elm publishes this number for order, product, return, accessibility, and general Customer Service assistance.
55 Water Street, Brooklyn, NY 11201
55 Water Street, Brooklyn, NY 11201
Customer Service: customerservice@westelm.com
Press: pr@westelm.com.
Home Furnishings, Furniture, Interior Design, Home Décor, Retail and E-Commerce
2002
Founded in Brooklyn, New York.
West Elm does not separately disclose a brand-only workforce.
Parent company Williams-Sonoma, Inc. reported approximately 19,800 associates as of February 1, 2026.
117 company-operated West Elm stores as of August 2, 2026.
West Elm does not publish public walk-in hours for its Brooklyn corporate office.
Customer Service is available seven days a week, with current FAQ materials listing support generally between early morning and late evening Eastern Time.
Investor Relations
https://ir.williams-sonomainc.com/
Careers
https://www.williams-sonomainc.com/careers/jobs
West Elm sells sofas, sectionals, chairs, coffee tables, media consoles, side tables, shelving, and other living-room furniture.
The brand’s collections emphasize contemporary design, modular configurations, multiple finishes, and a broad selection of upholstery options.
Customers can choose from ready-to-ship and made-to-order sofas and sectionals.Many models are available in multiple fabrics, colors, dimensions, and configurations, with certain custom upholstery products subject to special-order return restrictions.
West Elm sells beds, headboards, nightstands, dressers, storage furniture, benches, and other bedroom pieces.Collections are offered in wood, upholstered, metal, and mixed-material designs.
The brand sells mattresses, sheets, duvet covers, comforters, quilts, blankets, pillows, and bedding accessories.Customers can coordinate bedding with West Elm’s furniture, rugs, and decorative products.
West Elm provides dining tables, chairs, benches, bar stools, buffets, sideboards, and related furniture for kitchens and dining areas.Products range from small-space dining solutions to larger tables designed for entertaining.
The brand offers desks, office chairs, bookcases, storage cabinets, and workspace accessories.West Elm also participates in business and commercial furniture programs for offices and professional spaces.
West Elm sells area rugs, runners, indoor-outdoor rugs, and specialty floor coverings in multiple sizes and materials.Certain one-of-a-kind or special-order rugs may have different return restrictions.
Lighting products include chandeliers, pendant lights, ceiling fixtures, wall sconces, floor lamps, table lamps, and task lighting.West Elm’s lighting assortment combines decorative design with functional home illumination.
Decorative products include mirrors, wall art, frames, decorative objects, pillows, throws, vases, baskets, trays, and tabletop accessories.These products allow customers to update rooms without purchasing major furniture.
West Elm offers dinnerware, glassware, flatware, serving pieces, barware, table linens, and related dining accessories.Products can be coordinated with West Elm furniture and entertaining collections.
Outdoor collections include sofas, lounge chairs, dining sets, tables, umbrellas, planters, and outdoor décor.Materials and construction vary according to weather resistance and intended outdoor use.
West Elm sells cabinets, shelving, baskets, entryway furniture, organizers, and other storage products.These collections are designed for bedrooms, living areas, offices, kitchens, and smaller spaces.
Selected West Elm collections include furniture, décor, textiles, and accessories suitable for nurseries and family spaces.Availability varies over time and can overlap with other Williams-Sonoma brands.
West Elm provides complimentary design services through trained design specialists.Customers can receive help with room planning, furniture selection, styling, colors, layouts, and larger home projects.
West Elm offers digital design-board and inspiration tools that help customers plan rooms and coordinate products.These tools complement in-store and virtual design support.
West Elm offers wedding-registry services that allow couples to create gift lists across furniture, décor, dining, bedding, and other categories.Current registry benefits can include post-wedding discounts and gift-management tools.
West Elm gift cards can be purchased for merchandise and redeemed through participating channels.Certain Williams-Sonoma family gift cards can be used across eligible affiliated brands.
West Elm participates in Williams-Sonoma’s The Key Rewards loyalty program.Members can earn rewards and access brand-related benefits across participating Williams-Sonoma businesses.
West Elm offers a branded credit card connected to Williams-Sonoma’s broader rewards ecosystem.Current offers can include rewards for qualifying purchases across participating brands.
West Elm provides business purchasing services for commercial clients, interior designers, developers, hospitality businesses, and other professional customers.Large-order and business-gift support is also available.
Business customers can purchase large quantities of gifts and selected personalized products.Current business-gift support is available through Williams-Sonoma’s dedicated business-sales team.
West Elm supports international ordering to numerous countries.Current Customer Service information states that international shipping is available to more than 90 countries, although product availability and return rules vary.
West Elm operates a full e-commerce platform for furniture, décor, gifts, registry purchases, and business orders.Customers can track orders, initiate returns, and manage accounts online.
Parent company switchboard
415-421-7900.
Parent-company corporate headquarters
415-421-7900
West Elm brand headquarters does not prominently publish a separate public Brooklyn switchboard.
No distinct current public number for the 55 Water Street brand office is prominently published.
1-888-922-4119.
1-888-922-4119
1-888-922-4119
For general consumer purchases
1-888-922-4119
1-800-838-2589.
West Elm does not publish one universal general billing line.Order and payment concerns should be handled through Customer Service, while credit-card account issues are handled by the card issuer.
No universal regional-office phone number is publicly listed.
Individual stores have their own local phone numbers.
West Elm privacy materials list an international privacy contact number of
405-717-6139
This should not be treated as a universal international order-support number.
No public corporate emergency hotline is listed.
Current Williams-Sonoma Investor Relations contact
415-733-2371.
West Elm does not prominently publish a permanent press telephone line.
pr@westelm.com.
No universal public HR line is prominently published.
Applicants should use the Williams-Sonoma careers portal.
Not applicable.
For most order, return, furniture-delivery, refund, registry, product, or online-account issues, call 1-888-922-4119. Have the order number, purchaser name, delivery address, product name, purchase date, and photographs if the product arrived damaged. The Customer Service team can review order status, returns, shipping, replacement requests, product questions, and many furniture-related concerns.
For a problem involving a specific store, contact the store manager first, particularly when the purchase was made in person. For larger furniture deliveries, assembly, custom upholstery, or special-order merchandise, central Customer Service is usually the better escalation point because those transactions may involve distribution centers and third-party delivery providers rather than only the retail location.
Business customers should use the dedicated business-sales channel, while corporate or legal matters ultimately fall under Williams-Sonoma, Inc. If an ordinary support representative cannot resolve the issue, ask for escalation and keep the same case number or email thread so that the next representative can review the existing history.
West Elm complaints commonly involve furniture damage, delayed delivery, refunds, returns, special orders, billing, product quality, store experiences, registry issues, or customer-service interactions. Before escalating, gather the order number, receipt, photographs, delivery records, product description, tracking information, and previous Customer Service correspondence.
Call 1-888-922-4119 or email customerservice@westelm.com. Explain the issue clearly and provide the order number, product details, delivery date, and desired resolution. For damaged furniture or décor, photographs can significantly help the support team evaluate the complaint.
If the complaint concerns a wedding registry, business order, credit card, gift card, custom furniture, international shipment, or store purchase, use the department connected with that transaction. Specialized support can often resolve the issue more efficiently than a general service representative.
If the initial representative cannot resolve the matter, request supervisor review. Provide the existing case number, prior correspondence, delivery history, and any promises already made by the company. Clearly identify the remaining issue and the remedy you are requesting.
Send a detailed email to customerservice@westelm.com so there is a written record of the complaint. Include photographs, receipts, order confirmations, delivery documentation, and a concise chronology. Written communication is particularly useful for furniture damage, missing items, repeated delivery failures, or refund disputes.
For a serious unresolved matter, corporate correspondence can be directed to West Elm’s brand headquarters at 55 Water Street, Brooklyn, NY 11201, or to parent company Williams-Sonoma, Inc. at 3250 Van Ness Avenue, San Francisco, CA 94109 when the complaint requires parent-company review.
If the matter has become a formal dispute, West Elm’s current Terms require customers to make a good-faith effort to resolve the dispute informally before arbitration. Written dispute notice is directed through Williams-Sonoma’s designated legal contact at Corporation Service Company, 251 Little Falls Drive, Wilmington, DE 19808. Review the current Terms before using this formal process.
Product-safety complaints can involve the U.S. Consumer Product Safety Commission, while privacy complaints may fall under applicable state privacy regulators or Attorneys General. Issues involving a branded credit card can involve the card issuer and applicable banking regulators rather than West Elm itself.
Consumers can file complaints with the state Attorney General or appropriate consumer-protection office when ordinary support fails. For credit-card charges, unauthorized billing, or goods not received, customers may also have dispute rights through the card issuer under applicable payment-network and consumer-credit rules.
West Elm’s current Terms include an arbitration provision and an informal dispute-resolution requirement. Customers considering formal action should read the version of the Terms that applies to their transaction, preserve all documents and communications, and consider legal advice before beginning arbitration, small-claims proceedings, or another formal legal remedy.
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