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- Viking Cruises
About Viking Cruises
Viking is a travel company known for river, ocean and expedition cruises.
The company provides cruise vacations in destinations across Europe, Asia, the Americas and other international regions.
Viking operates river and ocean cruise programs and offers guided experiences, shore excursions and travel services for its guests.
Viking’s U.S. corporate operations are based in Woodland Hills, California.
Quick Information
Company Name
Viking
Industry
Cruise travel and tourism
Founded
1997
Headquarters
Woodland Hills, California
Corporate Address
5700 Canoga Avenue
Woodland Hills, CA 91367
United States
Customer Service
1-855-884-5464
Official Website
https://www.vikingcruises.com/
Products and Services
Viking offers:
- River cruises
- Ocean cruises
- Expedition cruises
- European cruises
- International cruises
- Shore excursions
- Guided tours
- Cruise packages
- Travel planning
- Guest services
- Cruise reservations
Itineraries and services vary by voyage.
Corporate Phone Numbers and Contact Information
Viking Customer Service
Customers should use Viking’s official contact resources for:
- Reservations
- Booking changes
- Cruise information
- Payments
- Excursions
- Travel documents
- Accessibility questions
- Guest services
How to Reach a Real Person at Viking
Have the following information ready:
- Booking number
- Passenger name
- Cruise date
- Ship name
- Itinerary
- Travel-agent information
- Payment information
- Description of the issue
Viking Cruises Headquarters and Corporate Office Address
Viking
5700 Canoga Avenue
Woodland Hills, CA 91367
United States
Cruise and Guest Assistance
Viking guests may need assistance with:
- Reservations
- Booking changes
- Payments
- Travel documents
- Excursions
- Dining
- Accessibility
- Transfers
- Cruise disruptions
- Onboard concerns
For onboard issues, guests should generally contact the ship’s guest-services team.
How to File a Complaint Against Viking Cruises
Step 1: Contact onboard guest services when the issue occurs during a cruise.
Step 2: Document the problem.
Step 3: Contact Viking customer service after the trip if necessary.
Step 4: Provide your booking number and travel details.
Step 5: Clearly state the resolution you are requesting.
Step 6: Keep correspondence and supporting documents.
Step 7: Request escalation when appropriate.
Step 8: For serious travel disputes, consider the appropriate consumer or regulatory authority.
Corporate Information
Viking operates river, ocean and expedition cruises and provides travel experiences in destinations around the world.
Customers can use the official Viking website for current itineraries, booking information and travel resources.
Frequently Asked Questions
1. Where is Viking Cruises headquartered?
Viking’s U.S. corporate operations are based in Woodland Hills, California.
2. What is Viking Cruises’ customer service number?
Customers should use Viking’s official customer-service resources for current booking and travel assistance.
3. What type of cruises does Viking offer?
Viking offers river, ocean and expedition cruises.
4. How do I contact Viking about my reservation?
Use Viking’s official customer-service channels and have your booking information available.
5. How do I complain about a Viking cruise?
Guests should first report onboard issues to guest services and then contact Viking customer service if additional assistance is required.
6. Does Viking offer river cruises?
Yes. Viking is particularly known for its river-cruise programs.
7. Does Viking offer ocean cruises?
Yes. Viking operates ocean cruise itineraries in numerous destinations.
8. Can I visit Viking headquarters for customer service?
The Woodland Hills corporate office should not automatically be treated as a public walk-in customer-service center.
9. Where can I find current Viking cruise information?
Customers should use Viking’s official website for current itineraries, reservations, travel information and cruise updates.
