Uber Eats
Uber Eats
Uber Eats is an online ordering and delivery platform operated by Uber Technologies, Inc. The service began in 2014 as UberFRESH before developing into the Uber Eats brand. It connects customers with restaurants, grocery stores, convenience retailers, pharmacies, and other merchants through Uber’s mobile application and website.
Customers can use Uber Eats to request delivery or pickup, place scheduled orders, create group orders, track couriers, and manage payments within the platform. Participating merchants receive tools for menus, order management, payments, advertising, and delivery logistics, while independent couriers use Uber’s platform to find delivery opportunities.
Uber Eats does not publish a separate corporate headquarters or employee count because it operates as part of Uber Technologies. Uber’s 2025 annual filing reported approximately 34,000 employees worldwide and identified the company’s principal executive office at 1725 3rd Street in San Francisco, California.
(415) 612-8582
This is the corporate telephone number listed by Uber Technologies, Inc. in its latest annual filing. It is not an Uber Eats consumer order-support number.
Uber does not publish a general telephone number for Uber Eats consumer order problems. Customers are directed to select Help inside the Uber Eats app or sign in through the Uber Eats Help Center.
Uber Technologies, Inc.
1725 3rd Street
San Francisco, CA 94158
United States
1725 3rd Street
San Francisco, CA 94158
United States
Uber Technologies identifies this as its principal executive office.
Uber Eats does not publish a universal consumer-support email address. Order-specific assistance is provided through the app and online Help Center.
Online food ordering, delivery technology, logistics, grocery delivery, and e-commerce
2014 as UberFRESH; later renamed Uber Eats
Uber Technologies was founded in 2009 and launched its food-delivery service in 2014.
Approximately 34,000 employees across Uber Technologies and its subsidiaries as of December 31, 2025
Uber does not separately report the number of employees assigned exclusively to Uber Eats.
Uber does not publish general visitor hours for its corporate headquarters. The building should not be treated as a walk-in customer-support location.
Merchant phone support is available 24 hours a day, seven days a week at the dedicated merchant number.
Investor email: investor@uber.com
https://www.uber.com/us/en/careers/
Uber Eats connects consumers, merchants, and independent couriers through a technology platform designed for local delivery and pickup.
Restaurant delivery is the platform’s primary service. Customers can browse participating restaurants, review menus, customize items, place orders, pay through the platform, and follow the order from preparation through delivery.
Delivery charges, service fees, taxes, small-order fees, and other costs can vary according to the restaurant, location, order value, delivery distance, and customer membership status.
Customers can place pickup orders through Uber Eats and collect them directly from participating restaurants or stores. Pickup may allow customers to avoid delivery charges, although other fees or menu-price differences can still apply.
Uber Eats provides grocery ordering and delivery from participating supermarkets and local grocery businesses. Depending on the market, customers can purchase fresh food, household products, beverages, personal-care items, and other grocery essentials.
Availability, substitutions, delivery windows, and minimum-order requirements depend on the individual retailer and location.
The platform supports delivery from participating convenience stores, pharmacies, specialty retailers, pet stores, and other local businesses. The exact selection varies by city and merchant participation.
Age-restricted merchandise may require identification at delivery and is available only where permitted by law.
Customers can schedule qualifying orders for a later delivery or pickup time. Scheduling availability depends on the merchant, delivery market, operating hours, and courier availability.
Uber Eats allows customers to create group orders and invite other people to add items. This service can be useful for offices, families, events, and other situations involving multiple participants.
Uber One is Uber’s paid membership program. Eligible members may receive benefits on qualifying Uber Eats orders and Uber rides, subject to the current membership conditions, minimum purchase requirements, participating merchants, and local availability.
Restaurants and retailers can list their businesses on Uber Eats, manage menus and availability, receive orders, process payments, and access delivery through the platform.
Uber provides dedicated marketplace support to participating merchants for matters such as menu changes, payment questions, account access, and order-management problems.
Uber Direct is a last-mile delivery service for businesses that want orders placed through their own website, application, or sales channel delivered using Uber’s logistics network.
Uber officially provides 24-hour Uber Direct support in the United States and Canada at uberdirect@uber.com.
Participating merchants can use advertising and promotional tools to improve visibility within the Uber Eats marketplace. Available options may include sponsored listings, merchant-funded discounts, targeted promotions, and campaign reporting.
Uber publishes different contact methods for different types of users. The following numbers are officially documented for their stated purposes.
(415) 612-8582
Uber Technologies lists this number in its corporate filings. It is associated with the company’s principal executive office and should not be used as a substitute for app-based order support.
1-833-275-3287
This number provides 24/7 support for United States restaurants and merchants participating in the Uber Eats marketplace. Uber states that this line cannot resolve consumer order issues.
1-833-305-4871
United States Uber for Business administrators can use this number for assistance with organizational accounts, employee travel, meals, and delivery programs. It is not a standard consumer Uber Eats number.
1-844-822-8237
This line provides Uber Freight carrier assistance in English or Spanish. Uber Freight is a separate logistics service within Uber’s wider business.
1-833-956-0471
This number is provided for Uber Freight carrier support in French.
1-877-289-8237
Uber provides this number for businesses using Uber Freight as shippers. It does not handle Uber Eats restaurant or consumer orders.
Uber’s official contact page directs Uber Eats customers to select Help inside the application or sign in online for personalized assistance. A general consumer call-center number is not publicly listed.
Uber Direct support: uberdirect@uber.com
Investor relations: investor@uber.com
Media and press: press@uber.com
Uber for Business employee support: business-support@uber.com
These email addresses serve specific departments and should not be used for ordinary consumer refund or delivery complaints.
For an active or completed consumer order, open Uber Eats, select Account, choose Orders, open the relevant order, and select Help. Choose the option that most closely matches the problem, such as missing items, an incorrect order, delivery delay, unauthorized charge, food-quality concern, or refund issue. Depending on the order and issue, the app may offer chat, messaging, or a callback. Keep the order number, merchant name, delivery time, receipt, photographs, and a concise explanation ready for the support representative.
Restaurants and merchants can speak with a representative through the 24/7 marketplace support line at 1-833-275-3287. Consumers should not use that number because Uber states that merchant support cannot assist with customer orders. For an immediate threat, medical emergency, accident, or criminal activity, contact 911 first and then report the incident using Uber’s in-app safety tools so the company can preserve and review the relevant account and delivery information.
Uber Technologies, Inc.
1725 3rd Street
San Francisco, CA 94158
United States
Corporate telephone: (415) 612-8582
Uber identifies this address and telephone number in its latest corporate filing. Uber Eats operates under Uber Technologies rather than maintaining a separately reported public headquarters.
The San Francisco headquarters is not advertised as an Uber Eats walk-in support center. Consumers should submit order problems through the Uber Eats application or online Help Center.
Formal correspondence sent to headquarters should include the customer’s name, account email or phone number, order number, incident date, previous support case numbers, and copies rather than originals of supporting documents.
Open the relevant order in the Uber Eats app and select Help. Choose the correct complaint category and explain what happened. Include the order number, date, merchant, disputed amount, affected items, and the resolution you want.
If the first response does not resolve the matter, reply through the same support conversation and request additional review. Keep screenshots of the order, receipt, delivery photograph, chat history, refund decision, and every case reference provided by Uber.
Use Uber’s in-app safety reporting options for conduct, harassment, accident, or safety complaints. Call emergency services first when anyone faces immediate danger. A written corporate complaint may also be mailed to Uber Technologies, Inc., 1725 3rd Street, San Francisco, CA 94158.
For an unresolved billing or consumer-protection dispute, review Uber’s current terms and any applicable dispute-resolution procedure. Depending on the issue, a customer may also contact the payment provider, state attorney general, consumer-protection agency, or another appropriate regulator. Keep a complete record of the order and all attempts to resolve the complaint.
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